$35,000 DISASTER FROM A SIMPLE CLOGGED TOILET!!!…read more We called "Emergency Plumbing" with a clogged toilet in August 2024. After their plumber visited us, we ended up with THREE ROOMS DESTROYED BY WATER AND SEWAGE, costing $35,000 IN REPAIRS that took SEVERAL MONTHS, and then later getting dropped by our brand new homeowners insurance due to the claim! "Emergency Plumbing" happily took my several hundred dollars in payment for "clearing the clogged toilet". They have offered no recompense for causing our massive loss. But, to their credit, they did say "sorry" a couple times. THE FULL, DISGUSTING, DANGEROUS, SAD STORY: In August 2024 I called about a clogged toilet I couldn't plunge clear. They were able to schedule a plumber for early in the morning. The plumber arrived, and first wanted to see my septic tank. He started to hand dig a bit towards the tank. A minute of digging got nowhere, so he decided to come inside and look at the toilet. He tried an auger to clear the clog, to no avail. So, he asked to see the sewer cleanout. We went to the basement, where things were about to go DANGEROUSLY BAD. We located it above a ceiling tile in the finished basement. He held a up small garbage bag and opened up the cleanout... A FIRE HOSE RIVER OF SEWAGE immediately began to spray out onto him and our finished basement. He panicked and asked for garbage cans / bags to catch the sewage river. My wife brought down some large utility garbage bags. The plumber and I held up and filled about 3-4 large bags of sewage over our heads during the next several minutes before the flow finally stopped and he could cap off the cleanout. He reassured me by saying, "sometimes stuff like this happens". We were both drenched in sewage from head to toe. Some had splashed in my eyes and mouth. He started to hand mop up the large sewage puddle with some paper towels. I told him "don't bother, this all will need a mitigation company". He replied, "all you really need is some soap and water". Ummm no. We dried off, shedded clothes and went back upstairs. The toilet still wouldn't drain, so he said he'd drive back to get the larger auger. He asked if I had any toilets upstairs, and I replied yes. He said "OK, you can use your upstairs toilet and shower, just don't use the clogged one down here". He left and I started to shower. After showering I came back down to the main floor to discover that SHOWER WATER WAS GUSHING OUT OF THE TOILET INTO OUR BATHROOM AND HALLWAY!!! More fun! In the second panic of the day, I tried my best to dam up the NEW RIVER OF WATER now FLOODING my main level hardwood floors. I ran downstairs to see even more water now soaking many ceiling tiles and raining onto the sauna and floor. I called the plumber and the head plumber agreed to come join the fun. He arrived, I explain the scene, and he said "Oh no, he should never have told you to use the fixtures upstairs". Oh no! The first plumber later returned with the larger auger. They managed to clear the clog with it. They did some hand mopping up of the now destroyed first floor powder room, hallway, hall closet, and living room. They asked for a check for several hundred dollars, said sorry for the problems, took my check and left. The next day we opted for a water & sewage mitigation company, rather than the plumber's recommendation of "soap and water". Over the next couple days, my wife and kids truly enjoyed watching the hardwood floors, powder room, drywall, and finished basement get ripped out of the house we had purchased just months before. Then we had four days of loud industrial fans and dehumidifiers to hopefully prevent any mold. Then a few weeks enjoying a half ripped apart house, no working first floor bathroom, rough hardwood cuts, nails, etc. Lots of fun for kids and wives alike. The insurance claim process and reconstruction took place over the next couple months. We had to cancel our Thanksgiving party, as we were still wrapping up the rebuild by then.In the weeks after the plumbing adventure, I texted and called the plumber, hoping to get some recompense for this disaster, maybe cover my insurance deductible, maybe even my money back? We talked on the phone once and I made my case. He didn't offer anything at all. Haven't heard from them since. I would love to avoid going to court and just have them do the right thing, make this right for a family of four whose second half of 2024 was ruined by their work. Does anyone stand by their work anymore? 0 STARS - CANNOT RECOMMEND FOR ANY PLUMBING WORK. Maybe the head plumber is good? But whatever junior plumber they sent to unclog my toilet basically destroyed much of my new house. They were arrived on time and were friendly to talk to, though, tiny bonus points for that. ONE QUARTER OF A STAR

Great same day service ata reasonable price…read more They had good communication too and even told me how to do a Different Job.

Gave Mike a call because we had an emergency. Long story short: it required more intervention than…read morehe would have been capable of at the time. He gave us recommendations for a mitigation company and a company that could hydrojet the lines. And called them to get them to come out ASAP. And because of his connections, they responded immediately. So, Mike is permanently on my contacts list and will always be our go-to plumber from now on!

I did not use Mike for what I thought I needed. Even without providing service, he went out of his…read moreway to explain how to resolve my issue free of charge. I would definitely contact him for any jobs in the future.

I've used CJs twice in the past couple months now. Once on a semi-emergency situation with a…read moretenant, and once in my own home. In both cases, they were FAST to respond, FAST to schedule, SHOWED up, communicated well, and were (my favorite part) no-nonsense. Today, Lenny was the plumber. He wanted to see everything first. He made a couple recommendations for solutions, and then just straight-up GOT DOWN TO BUSINESS. We have crazy dogs, but Lenny was un-deterred. He carries dog treats for the dogs he meets! He showed me photos of his own dog YALL! Lenny is out here solving plumbing *and* is a friend to all dogs?! LOVED this guy. I love CJs. I love when people are great at they do. And I paid by Zelle immediately (nice and easy). And I tipped Lenny. If you're reading this - make sure to tip the people who take care of your home.

Great communication thanks boss…read more Lenny came through, then the boss called to make sure I was satisfied. I'll call again if anything else need work.

I asked SBJ Plumbing to install a vanity sink, drain and water connections. Brad did the install,…read moreand charged $1100 which I thought was high but I paid him right before he left. An hour or so after he left, I ran the water in the vanity sink and there was a noticeable leak. He said he would come back a few days later to take a look. He returned and tightened the connections. I again ran the water after he left, and again there was dripping under the drain so I asked him back again. He came back again and did some more tightening and said it should be ok now. I again ran the water after he left and there was still a drip. I then texted him saying that I would like a refund of $350 of the $1100 he charged because the pipes were still leaking and he had already claimed twice that the problem was fixed when it wasn't. He refused and then tried to gaslight me saying actually there was no leaking. So if you want a plumber who doesn't stand by his work, then this is the guy for you (My response to his comments): For the record, here is the text exchange between Brad and Me (and yes I did say "please consider giving me a refund because I don't want to give you bad reviews"--and that is a reasonable response on my part given that I received service that is below what the average person would expect [i.e. 3 visits by the plumber and the sink trap is still dripping]. (From Craig): Brad, The vanity is still leaking and I can't devote any more time to this project, therefore I am requesting a partial refund of the money you charged me. I think a $350 refund would be reasonable. Craig (From Brad): I disagree, the last 2 times I came over there wasn't even a leak. I have gone beyond being reasonable and in reality I should be paid for 2 service calls. (From Craig): Many would ask for a larger if not full refund under these circumstances. Obviously there was a very noticeable leak after the first visit and a much smaller but still noticeable leak after the next 2 visits. Please reconsider because I don't want to give you bad reviews

I had an excellent experience with Brad from SBJ Plumbing. He communicated perfectly, arrived on…read moretime, was very kind and respectful, and completely resolved my kitchen sink issues. Would recommend 100%

I highly recommend Arrow Plumbing. Jerry and Cesar were outstanding--professional, knowledgeable,…read moreand exceptionally thorough. They clearly explained the issue and repair, worked efficiently, and treated my home with care. What stood out most was their honesty. I genuinely felt they were looking out for me as a customer and prioritizing people over profit. The price was also very fair and reasonable, especially given the quality of the work. That level of integrity, along with their technical skill and clear communication, is rare to find these days. Thank you, Jerry and Cesar, for such an excellent experience.

Highly recommend Joe at Arrow Plumbing! It was hard for us to find a plumber we could truly trust…read moreafter having some bad experiences in the past, but Joe completely changed that for us. He was knowledgeable, friendly, honest, and very fair with his pricing. He came out and took great care of us, and we couldn't be happier with the service. We finally found a plumber we can trust and will definitely be calling Joe again!

Was charged $180 for a new thermostat available at Home Depot for $40! When called to question…read moreprice was told they don't price match and have a 20% mark up on parts. Furnace was out. They responded promptly. Was out of town. Never got a call back to give an update so did not know if heat was fixed. I had to call them at the end of the day to see if we had heat when we got home. -20 wind chills. Was a simple fix just needed a new thermostat.

Marco wound up doing the work. Both he and Kevin were impressive in their concern for doing the job…read moreright and fixing the problems left behind by my mistake in using a handyman service for my "simple" bathroom job. Did it cost four-figures? Yes. Was not flooding the kitchen below and having the peace of mind of using a licensed and insured plumber worth it? Yes, every penny (as long as we still have the one-cent coin). Don't blunder as I did. As our other regular plumber, Brian Clar, said: Always use a real plumber for plumbing work. It costs less time and money in the end.

I have been using First Chicago Plumbing for years for both my personal property and my rentals in…read morethe city. I cannot recommend them enough. It's always easy to get an estimate and schedule work. I never have to worry about the quality plus they offer labor warranty. Their prices are very reasonable, they quoted me about $1000 cheaper for the last work done at my house to install a trench drain and I'm super happy with the result. I would give more stars if I could .

Eugene and his team at First Chicago Plumbing are knowledgeable, helpful and responsive. They take…read morethe time to answer all of our questions and we go with them whenever we have a plumbing challenge, big or small. I highly recommend, I can't say enough good things about this business.

They were clean and tidy, like their name states. They had great, prompt service, and I would…read moreconsider them first from now on! Great quality, value, and service!

I used the service for curtain rods hanging multiple time. It was challenging. Very very…read moreprofessional and very effective, Did a super job! Thank you Max and Stas

Great plumber; super nice guy. Very responsive and did the work on time. Will definitely use…read moreagain.

Extremely disappointed by my experience with Yale the Plumber. On two separate occasions, I…read morescheduled appointments in advance and confirmed the day before, only for no one to show up and for my subsequent calls and messages to be ignored. While I can't speak to the quality of the work, reliability and communication are just as important--especially at this price point--and both were sorely lacking. Unfortunately, I can't recommend based on my experience.