Excellent Customer Service at Beck Shoes I had a wonderful experience with Roberto at Beck Shoes in San Jose, CA Union Avenue. He was very willing to help his colleague Brandon assist me in finding the right shoes on their website. Even though they didn't have inventory available for him to place the order for me, Roberto patiently guided me through the process so I could place the order myself. His attentiveness and willingness to help made the experience smooth and pleasant. Highly recommend! I will definitely recommend this place if you need shoes for yourself, friends and family. I will definitely be back. read more

I had a great experience at this local chain. The person working here was super helpful and gave me some good pointers. I like the layout of the store and whoever did the lighting did a fantastic job. read more

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My podiatrist recommended HOKA shoes for me. I would pass Beck's every day on my way home from work, so that day, on a whim, stopped by. I had the good fortune of being helped by Robert B. The store was quite busy, and he was the only one there, at the time, but he made every customer feel seen and heard. He took his time with me, measured my feet, explained the anatomy and physics of wearing proper footwear, advantages/disadvantages of certain shoes and brought several pairs for me to try. He is amazing. Best of all, he told me that New Balance is a great, less expensive alternative to HOKA. I tried them both, and liked the look and feel of NB better. I was thankful that he didn't upsell one brand over the other, just to make a higher sale. If you're seeking old fashioned, good faith customer service, this is the store for you. read more

Went to Becks looking for some shoes to help alleviate some foot pain I've been having. The clerk there Brandon helped me out and he was awesome! He took my foot pressure point test. Measurements, even noticed one of my feet is longer than the other! He was very helpful and knowledgeable. Made it easy for me to choose between a few pairs for my specific needs in what otherwise would have taken me forever. Great selection of shoes and slip ons and work boots and crew shoes here as well! Ten out of ten highly recommended Becks shoes! read more

I've been visiting this Beck's off and on for YEARS and though I might not always find what I'm looking for, the staff and selection are always great. This particular location tends to have a good selection of sale items, GREAT options for work boots, nice fashion shoes for women, and a great selection of sneakers. It's one of the biggest locations they have I think. I have also visited the Reno location which is smaller but still has great staff. Beck's in general is a great place for quality shoes at a fair price. Don't expect $20 shoes here but you ARE getting what you pay for! Some brands I like here are Dansko, Aetrex, and ecco. Plus the occasional Doc Marten. Now, this location is even BETTER because Robert from a different shoe store I would frequent is here at Beck's! He helped me at my last visit and made me feel like a princess despite my extremely picky feet. Sadly, my feet were just too fickle that day despite Robert's best efforts. But I won't hesitate to come back!!!! read more

Super wonderful experience at this store, I got to try on so many new shoe brands with no judgement! It has been forever since I had my feet properly measured. Veronica helped me find the best insoles, and a new gym/hiking shoes, and plus potential professional wear with a heel that did not hurt --maybe next time I will consider buying. For a young person transitioning to better supported shoes (lol, like arch support, etc.), it was a nice shopping experience. At no point was I pressured to buy more. They also have a scan machine thing for locating foot pain, which I visited a podiatrist previous to shopping here, but it was cool to see. I will be back :) It is worth the value to have comfortable shoes. read more

Brandon measured my husband's foot and then the first shoe he bought out was perfect.

I'm very happy with my visit to this store last week. I wanted to try out a pair of Kizik slip-on shoes because of the inconveniece of having to deal with the shoe laces on my sneakers. The salesperson Robert measured my feet and gave me two different sizes of Lima to try. The shoes felt great but they did not have the exact size that I needed. They had half a size larger and half a size smaller. Robert called their other stores, found that the Blossom Hill location had my size and had them put it aside for me. I was able to get the shoes the same day. Not all of their stores carry Kizik shoes. I first went to their Milpitas location and found out that it does not carry these shoes. I was redirected to the Cambrian Park location. The stores do not seem to carry the same shoes selection. Just something to keep in mind if you are looking for a specific shoe. Five stars for customer service! read more

Beck's Shoes - Kizik Lima - Shoe Stores Near Me - San Jose, California

I first came here in May of 2016 looking for some comfortable but classy sandals that my daughter could wear for her high school graduation. We were treated so well. So why I didn't remember to come back here more often is beyond me. Although I walk around bare foot most of the time. About five years ago, hubby and I went to another place specializing in sports products and it was suggested he get Hoka brand. He loved them so much that he wore them just about every day. Flash forward & I saw the inside of them and said "You need new shoes." He did not want to go back to the prior place because he felt they used high pressure tactics. I don't know if they did or not, but that was his perception. I did a quick search and hooray! Beck's has Hokas. So I dragged him down there. We had a lovely person waiting on us who was super helpful. She helped him narrow it down and brought him both colors. He tried on one and I paid and he wore them out of the store and still wears them almost every day. The price was competitive. It was closer to us, and parking wasn't too bad. Next time, I'll remember to go here. read more

I went to look for something specific today and I had not been to a Beck's Shoes since they were in Sunnyvale. Wow, what a difference in customer service. A lady asked if she could help me, and I asked her a few questions about a couple different brands of shoes, as I was not thrilled with my Brooks shoes that I got at REI less than a year ago. She spent maybe four minutes with me, told me that the Hoka's were the best (I had told her I already have some), and the ones she suggested were almost $200! As I'm still looking at shoes, thinking we were in conversation, she just walked away. Walked away! Went to the back room and completely abandoned me. Another lady was helping a customer at the desk, and there was another lady roaming around and after standing there for 10 minutes, yes, I timed it.......I went up to that different lady who was walking around and asked if I could get some help and she said "I'll be with you in a moment." Then she went behind the counter to help the original lady who had spoken with me. My original lady was actually at the counter ringing a different person up, and I didn't know where the other lady who was at the register before went. I roamed around and looked at a couple more things, and decided to leave. In retail, you don't start talking to a customer and then just walk away without saying a word and go to the back room and just leave them there. What is wrong with these people? I'm never going back. Customer service in this country has gone down the flusher. read more

I went to Becks Tuesday evening. Freddy has excellent customer service skills. He hooked me up with 3 pairs of shoes and even hooked my husband up with shoes and he wasn't planning on buying any shoes. He even has shoes coming from another store to help my husband since he didn't have them in stock! I work in customer service and it's rare to find good customer service these days. Freddy is awesome! read more

Like to thank, Ana Gonzalez for the outstanding customer service going above and beyond to help me out with my purchase. Thank you read more

Super friendly. My husband was exasperated after a long day of fails while shoe shopping, he wears a 13.5 and has insanely wide feet, hammer toes, the works. After bringing out almost every shoe they had that might fit him, he found a pair he loves. Pic was right before his magical moment, but you can see the pile of shoes they brought out for him! Would definitely steer people with giant extra wide feet! Side note: super cute women's orthotic dress shoes, I'll be bringing my mom here asap. read more

Beck's Shoes - Right before they brought out the magical Cinderella shoe that fit! - Shoe Stores Near Me - San Jose, California

Freddie Torres is as so helpful and his customer service well I'm without words Excellent..Amazing... Outstanding. We will never go anywhere else. Thank you for all your help. 10 pairs of shoes he even took his lunch late. Great store!!!! read more

I was recommended this store as I have great difficulty finding shoes and boots in my size. Before going, I called to make sure they had my size. Kaylin Linke the manager immediately offered several options for me. When I arrived she was welcoming and professional. She was very knowledgeable about her stock and right away found what I wanted in the size I needed. She even gave me tips about finding shoes my size. I was very impressed with her. read more

This Beck's location on Union Ave is outstanding with strong customer support provided to their customers. Freddy and his manager assisted us today with our questions and concerns about finding comfortable shoes. We tried on multiple pairs of shoes each, as we weren't sure of our exact sizes and even though we stayed a couple hours and there were other customers being assisted as well, the manager and sales associate continued to check in on multiple customers without forgetting about us despite it getting a bit busy. Freddy provided a scan for our feet, measured our exact shoe size, and brought us multiple pairs of shoes in various sizes each time something did not fit quite right. We ended up purchasing some aetrex inserts as well as two pairs of shoes each including New Balance Sneakers, Hokas, Olukai's, and Aetrex platforms. Fantastic shopping experience you can't get anywhere else. Thank you for your kindness and assistance- it made our shopping day a hopeful and educational experience that we appreciated so much. read more

Excellent service and selection! Extra thanks to Freddy who was patient and knowledgeable. I'll definitely go back!

I went to Beck's Shoes for the first time yesterday and Lillian helped get shoes that fit perfectly. I was amazed at her great service, professionalism, her product knowledge and attention to detail. I've never had shoes this comfortable and I couldn't be happier. read more

I bought some Hokas, from Veronica. She is absolutely awesome! She took the time I needed to work with me and hopefully find a solution for my back issue. She was busy, but found the time to come back and check on me. I took them home, tried to break them in. Unfortunately they weren't for me. I brought them back, and thought I'd revisit a couple other styles. Unfortunately Veronica was off. I should've left at that point!!There was a gentleman and a lady working there. There was 2 other people in the store. I waited quite awhile. The guy said he'd be right with me, while I was just looking around, another person walked in. He immediately helped that customer. The lady kind of helped me, told me they didn't have the size I needed on 1 style, showed me some other shoes and never came back. A group of guys came in looking for work shoes. Both of them never gave me the time of day after that. I actually walked up to the counter and asked what days Veronica worked and told them to finish my refund since they were too busy to help me. No apology, No Thank you! If it wasn't for the great service I have recieved from Veronica whenever I've gone in. I would not go back! read more

My friend and I went to Beck's to find multiple pairs of shoes for an upcoming trip. We got to the store at 5pm, with closing time at 6pm. Freddie Torres was so great...patient beyond measure. He even brought out several pairs of shoes for both of us that were on sale and in the back room. We both found 2-3 pairs of shoes! We lost track of time and were there until 7pm...yikes! This Beck's location has my business for sure :) read more

Amazing customer service. It was nice being helped by someone who not only was very knowledgeable about the products but could also help me with the specific issues that I faced with my feet. If you're looking for full service, great people and products then this is your place. I'll never buy shoes online again. Zach was great and I'll ask for him next time, but I'm sure any of the people there would be great. The company has been in business for over 100 years and is now run by the great grandchildren of the founder. I can see why. Easily a 5 star. Well done. read more

Customer service from the older sales person was horrible. (Cambrian location, Campbell area). I talked to a younger sales person(new hire) and mentioned to her I have a voucher for safety/Static Dissipating shoes for work namely a Birkenstock brand. She pointed to the sandals. So she asks the old arrogant sales guy and he says they don't carry a Birkenstock SD shoes. I mentioned that a coworker purchased the SD Birkenstock shoes yesterday at this store. I messaged my coworker to send me the picture of the Birkenstock shoes with the model. He sent it asap. Arrogant sales guy kept insisting they don't carry it and he says he's surprised it even passes SD. I talked to another employee at the store and showed him the text photo of the SD Birkenstock shoes and he said "we have those, let me check in the back for inventory". Guess what? He showed them to me but unfortunately it was 2 sizes too big for me. Before I left, there was a lady testing shoes and told her to be wary of the arrogant sales guy who helping her. Arrogant guy went to the back of the store. So I told her he's arrogant and go somewhere else. She said she noticed that about him and assured me that she's undecided if she's buying or not. I'm sure the ratings are correct,4.5 stars, unfortunately this experience is only a 1. End of rant. read more

I've been here twice, every time I have visited, the customer service is outstanding. What really makes it 5 stars for me, is they are very knowledgeable! I have a lot of problems with my feet, I wore in my go-to athletic shoes, the shoes I recently bought, and we discussed what was feeling good and what wasn't. She did a full sizing/width analysis, had me try on lots of shoes and actually watched me walk. She helped me to understand why other shoes were hurting me and how to make it as easy for me to walk as possible. I've been to Fleet Feet, Footwear etc, DSW's and Beck's is by far the most helpful. It is much more expensive than DSW, however with the expert advice, I'm going to be able to walk more and hurt less. I've chatted with 3-4 employees there and all of them were amazing. read more

My husband and son needed shoes for work and after visiting many other places, I'm sure glad we were able to find what we needed at Beck's. They have a huge selection of nonslip and metal toe shoes that are required in the workplace. James was very helpful and suggested the perfect shoes and orthotics for my men. They had a 40% off the second pair deal going on, so we got a great deal. Highly recommend this store for those working in food service. A pair of nonslip new balance shoes for my barista will be perfect! read more

My Mom-in-Law is going on 101 years old. While she has difficulty getting around and resides in assisted living. She likes going out to choose her shoes. We've been to Becks on Union before and we'll be going again. Tyce met us as we helped Sue through the door and to a seat. He focused his attention on her--not us, and in the kindest and most patient way worked with her until he found two pairs of shoes that she just loved. He understood and acknowledged some of the physical challenges she was having with her feet, but made a super effort to find shoes that she not only liked, but that worked around her issues. We're so happy that Beck's selects their employees for more than just their knowledge of shoes. Tyce understands the other things that matter to people--like listening and kindness. My wife and I were so impressed with Tyce and Sue mentioned on the way home, "Wasn't he nice...and he knew his stuff." We agree in spades and are so grateful that Tyce made this a happy day for her. (I should add that my Mom in Laws endorsement is not because they carry "old lady's shoes," but because she (and us) find a wonderful assortment of all styles at Becks.) read more

I recently came into Beck's Shoes and was helped by Ana Gonzalez. Goodness what a wonderful young lady, she was so kind and patient. my friend and I had just about 100 questions for her and she had a detailed answer for each one and at no point seemed irritated to be asked so many questions. such a knowledgeable girl. I have to Beck's before but have never gotten such amazing service before. we will be coming back and asking for Ana again without a doubt! read more

If you are looking for cute comfortable shoes, check this place out. The store is bigger than it looks from outside. The sales guy was super helpful, and just the right amount of chatty. I was very pleased with the shoe selection, nice accessories and insoles. read more

Stopped in very last minute to pick up work shoes and my husband wanted to see Hoka's. Freddy helped us and was so patient, kind and informative with our search. He must've pulled atleast 30 shoes for my husband to try and even gave us great recommendations for local restaurants. What I thought was going to be a 1 shoe quick grab ended up being a full shopping haul because of their great deals! I know for sure I'm not going anywhere else to buy shoes from now on! Thank you to Freddy for being so awesome read more

I had the good fortune to visit this store after learning that my Sunnyvale store had closed. I had called previously since I like to prep the person I am going to work with. I have some issues with my feet and finding the right shoes. Beck's has that figured out for me and had done a great job over the years with finding just what I need whether it be athletic shoes or shoes for my son's wedding. I arrived early to meet "G" who I had spoken to on the phone. He was everything I had hoped for and more! He really knows his stuff! It's impressive the training Beck's does with their employees. They seems to know so much about the shoes they carry and why they are good for your feet or why they fit they way they do. I spent over an hour with "G" and was happy with my purchase. I will be shopping again as needed at this store. Please continue to provide the above and beyond customer service. I for one appreciate it more than you know. read more

I am so thankful to found this store. They are a godsend for someone with foot pain! After trying other stores that seem bothered by you asking for a size, I was on the search for someone with a good selection, knowledge, and most importantly, a positive attitude. Toni helped me literally try every pair of work boots until I found the most comfortable pair. No pressure or attitude- just easy going, helpful, friendly attitude. She was genuinely interested in helping me find something comfortable. I am so thankful to have found this store, and especially, Toni! I can't recommend them enough! Great selection and a friendly attitude! read more

Bridgette was so very patient and helpful fitting my challenging foot needs this morning. Becks is always so giving of their time and desire to make their customers feet happy. read more

My husband and I went in to look for some work boots. The service was amazing! The lady who helped us was so kind and so funny. I didn't get her name but she said she was new to the store and her demeanor was just lovely. She was making jokes and took the time to help my husband find a good fit. Thank you for the service and the quality products! read more

I bought shoes recently and was impressed with the sales person, Ana was patient, knowledgeable, and I walked out of your store with a pair of comfortable shoes. This was my first time in your store and I definitely will be back. read more

Lots of options and knowledgeable staff. Mandy was able to help my find a insert for my everyday shoes and turn me on to a brand called Olukai. Omg I never knew, coming from wearing skate shoes or flip flops my whole life..... just the slight support and it makes such a difference. So thanks crew and thank you Mandy! read more

Nice new store. Located at the corner of Union and Camden, next to Rangoli Indian restaurant. The store is clean and everything was nearly organized and stocked, as you would expect with a new store. read more

Beck's Shoes - Store front - Shoe Stores Near Me - San Jose, California

First time at BECKS Jonathan was very helpful! Service deluxe! I'm a very happy and satisfied customer! I purchased 2 hoka shoes and 1 pair of insoles. read more

This was my first time in the store shopping for me. I have really bad plantar fasciitis and needed some new shoes to help support my feet. Beth helped me and was awesome! She listened to what I was looking for and helped me get some really great shoes. She was knowledgeable and provided excellent customer service. Highly recommend this store. If you go, ask for Beth! You will not be disappointed. read more

After generations of my family shopping here, I can confidently say the loyalty is over. I had purchased sandals here just before the pandemic began. The last pair I had for 10 years, and would get them resoled as needed. On this pair, one of the straps broke entirely where it goes into the footbed and did not appear to be repairable. I had been looking for my receipt and hadn't yet found it. But when I was driving by the other day, I stopped in just to talk to them about my options. I've always had a good experience here and thought they'd have some ideas of what could be done. An employee who was talking a lot about how he had been selling shoes since the 70's (to the previous customer) fielded my questions. We tried to find my purchase in the system by phone number and it wasn't there. He did say that he could see the many purchases my family had made over the years (while he was looking at the screen). He told me that "Birkenstocks break all the time", often "in the first six months". (Then why do you sell and stand by them???) The two pairs I've had in the past both lasted ten years. Then it got really strange. He came around the desk and loudly said my sandals look "really worn out" which they do not. They look exactly like the day I got them except the unattached strap and the leather of the insole is darker. (I've been caring for an elder, at home, going almost nowhere for the entire pandemic and have only worn them on occasion, mostly around the house.) He said it really loudly and seemed to be calling the attention of the other customers and employees as if to embarrass me, get them on his "side" and make sure I never come back with my receipt. He kept repeating himself and getting louder each time. I was literally just in awe of his bizarre defensiveness and raising of his voice, as though he was trying to make a spectacle of the moment. All things said and done, I didn't appreciate being nearly yelled at. The rest is his problem, and I hope he gets help with that. I will not be back and neither will anyone in my family ever again. Good job dude, you "win". read more

I went to this store earlier today (03/13/2019) at around 7 pm. When I went into the store, there were no customers in the store but one man at the counter acknowledged and welcomed me. I told the guy that I was looking for a pair of running shoes but also did not know what to look for when choosing running shoes. He led me to the running shoes section and also to a scanning machine and scanned my feet so that proper fitting shoes can be selected. However when new customers (a couple, man and woman together) walked into the store, the worker's attention completely went to the new people. He sat me in the chair, saying "let me get them some boots real quick and I'll be right back". However he stayed with the couple, helping the man to try the boots and started ringing the cash register. I don't know what prompted the worker to attend the other customers before me (maybe they looked wealthier and more likely to make the purchase?) but it was very clear that I came into the store first. I walked out of the store when the worker was ringing the cash register for the other customers. read more

I love this store! Amazing selection of shoes and the best customer service. Thank you, Bridget for taking the time to understand my unique needs and for all your support. read more