Long story short. My family was shopping here. After paying at the register. My 3 yr old started to throw a fit. As we were walking out of the store. An employee from the register stopped us and gave my son two little DSW bags. It made his day and mines too. The employee was so sweet and kind. Thank you for hiring such a great employee. We need more people like this... 8/1/26 7:12pm I didn't get her name. Younger white girl with glasses. read more

A massive location just down the street on Stevens Creek Boulevard super close to Valley fair. Super well stocked and organized easy to find the sizes you need. The clearance section is large enough that there's basically 2 to 3 racks of options to look through for any size you're looking for. Shout out to Sophia for exceptional. Customer Service will definitely be returning to dislocation in the future. read more

DSW Designer Shoe Warehouse - Shoe Stores Near Me - San Jose, California

See all

I haven't been to a DSW in a long time. For a shoe lover, I am guessing this must be heaven. Giant store...think Costco but they only sell shoes. There were a lot of staff, but they were just milling around the front desk and it was hard to get help. read more

See all

We went to DSW to look for some shoes for my daughter. We don't have a lot of selection in Hawaii so I thought we could get her a pair when we came up to California for our winter break. Last time we tried to find some soccer shoes but really had a tough time. We went to sporting stores but there wasn't really anything for women. I did my yelp search and found DSW. I've heard great things about this store. Sure enough when we arrive there, it's amazing. I never seen so many shoes in one store. The kids section was on the right of the store from the entrance. We quickly saw the different sport shoes arranged by brand. My daughter is really picky about her shoes. And she doesn't like to have the same kind of everyone else. I found a cute one for her but then she said three people in her grade level already have that shoe. So that was out. We looked further and she found one that she liked. Very different from what regular kids are wearing. She wanted pink converse high top. She tried on a size 1 but it was way too big so they we had her try on a 12 but it was too small. I didn't see a size 13 so I asked a worker. She was very helpful and polite. She helped us look it up to see if they had any in stock in back in a size 13. She said there were none. Daughter was bummed but then she found a different pair of Nike shoes. It was a pink and white one. She tried it on and liked it. She also found a pair of crocs so we got her that also. They had a great sale going on. Some of the sale items were 50% off the price. I'm a Hoka wearing person but it didn't look like they had any Hokas. They had a lot of pretty shoes but I don't really wear those anymore. Just pretty much wear my Hokas or slippers. Overall great store. I'm glad we got the chance to check it out. I hope to come back next time read more

See all

Rod is a sweetheart! He provided the best Customer Service and even offered a new service to prolong the lifespan of my white heels They have some good promos going on so please stop by as soon as you can read more

DSW Designer Shoe Warehouse - My new white heels - Shoe Stores Near Me - San Jose, California

I stopped by to get some walking shoes for an upcoming trip. After browsing around, I made my pick and got in line. While waiting to check out, I found some cute things and ended up buying a little plush toy - I always fall for the things in the check out lines, lol! The staff member who checked me out was helpful when I had a question about another pair of shoes I found. He also told me about the machine they had which coated your shoes and helped keep it clean - of course, I had to try it out. The machine took about 5 mins and then my shoes were ready - I can't wait to wear them around! This DSW was nicely organized and clean. There were small seats all around the store for customers to sit and try on their shoes. Socks (very thin ones) to try on with your shoes were also available in most aisles. Overall, a great place to shop for (almost) every kind of shoes you might need. read more

Used to love this location, easy to get to and easy to park and options. Unfortunately the current staff is currently unhelpful and more engaged in talking to each other than providing customer service. Check out line was long and slow. Rather than being greeted and helped, she just rang me up and continued to talk on her headset to another co worker. Never once spoke to me. They might as well install self check out for the lack of interaction with the customer. read more

I'm not new to the shoe game , I've got a closet that looks like it belongs to a small department store , and I still get that little thrill every time I walk into DSW. It's like adult candy land, but for feet. This place has everything. Need running shoes? Boom, Nike and Adidas in every style. Hunting for those perfect black heels that go with everything? Aisle 4's got you. I've even found designer brands here (hello Vince Camuto) for way less than what I'd pay anywhere else. The clearance section? A dangerous, magical place. I once walked out with two pairs of boots and a pair of sandals for less than what ONE pair would've cost at a regular store. I still think about that win. Staff's usually chill and helpful when you need a size, but otherwise they let you do your thing, which I love, because I'm the type to try on six pairs and pace back and forth deciding. No judgment, no pressure. Bonus points for the huge accessories section, cute bags, socks, insoles, and sometimes even luggage. If you love shoes, want variety, and appreciate a good deal, DSW is where it's at. Just don't go in a hurry... trust me, you'll be there awhile. read more

See all

I just had a really great customer service experience at this store. I was greeted warmly. They had what I wanted in stock. I did a pick up order and made a purchase and everyone was very helpful. Prompt and thorough. I really appreciate great service thanks guys. read more

DSW Designer Shoe Warehouse - The adorable shoes they had in stock for my daughter! - Shoe Stores Near Me - San Jose, California

I have been wanting to check this place out for years, finally stopped by to check them out with Wifey. The inside is huge, men's shoes on the left women's on the right. I would say that 70% of the store is dedicated to women's shoes "not that they don't have a lot men's shoe because they do" I am very particular about shoes because I have a bad back. The only brand I have found that works well for me is the ASICS Gel Contend series "without spending hundreds of dollars on special order podiatrist shoes. I have found these particular shoes at other outlets, but they only sell the "wide" and my foot is narrow. It appears that most shoe discounters will have the off sizes that really don't fit well and most people don't realize that. Well....... As it turns out this holds true for DSW as well BUT I was able to find Gel-contend 9's in my size and in a regular width So I'm super happy!! Wifey was also able to find a very nice pair of Clarks sandals. She is also very happy with her new sandals. DSW. has a reward program as well if you give them your phone number. I did and got a discount on our purchase. Overall the prices are a bit higher than other discount shoe stores but were still reasonable and they actually had the correct width shoe for my foot so...... read more

See all

Overall, the experience wasn't too bad. Here are a few things to help understand what it will be like. This was our first time shopping at DSW, but it won't be our last. First, If you have a common size, it's hit or miss if they will have the shoes you want. I'm a pretty common size for men, and there was one pair of shoes, out of nine that could have been shoes I would have purchased, that had my size. Next, they have very tiny benches in each isle. The problem is that most isles only have one of them; often leaving you without a place to sit and try on the shoes. There also isn't anywhere to place boxes that you're trying, except for the floor. I'm a bit older, and that really just isn't an option. When I was helping my daughter try on shoes, it was very awkward. The last thing I will mention, from this trip, is that they have no rain boots for kids other than very small ones for toddlers. Other locations may have some, but this location didn't. One note on this is that I asked an employee where they had them and he went to five different boots and after the forth time, I had to tell him he wasn't looking at rain boots. He finally looked at me and simply said, "You'll have to ask up front." What this tells me is that they do not invest in training of their employees. I imagine they cover mandatory topics, but they clearly do not make them competent shoes sales people. I don't necessarily expect that, but I would expect them to teach their employees the basics. If you know these things about their operation, you'll have a better experience. read more

A huge shoe store with brand names at discount prices. A wide variety a brands. I only looked at mens shoes & saw Teva, Caterpillar, Florshiem, Hey Dude, Timberland MANY more including Hush Puppies? I didn't even know they still made Hush Puppies Multiple rows of every style of shoe... Dress, casual, sandal, flip flop, work boots, hiking, etc.... They also have womens & kids shoe sections. The womens section is probably 4x larger than the mens section is. I'll go back, it's wirth a drive. read more

See all

Terrible management and staff. Bunch of lazy workers. Customer service is trash. Locked doors before actual closing time. They're more in a rush to take their asses home rather than helping customers. read more

Excellent selection of shoes in my opinion. There is great variety and decent prices. The store is clean and organized. The older lady at the counter with glasses is super friendly and helpful. read more

Shoe selection is decent but was out of stock for my size - which I understand is common (I've worked retail) - however the workers were hard to find (there were plenty but they weren't actively trying to help people or be visible). The associate who I finally hunted down just said they didn't have my size, offered to order and no other help (like maybe finding something similar that I could get that day), then walked away. I know service isn't really this store's mantra, but training should really be improved for the bare minimum. (Sports basement / REI has much better helpful service, again since I've worked retail so I understand but might as well do something productive and seek out guests!) read more

Do not shop here. The manager is rude and there is zero customer service. They force their opinion on you and lack any manners of thinking of clients first. I wandered around for over an hour and no service. They even said they're busy when there were less than 10 customers on the floor! read more

I had an unexpectedly great experience at this store. I came in to buy some wide calf knee high boots. Most stores don't carry wide calf sizes at all so I was very pleasantly surprised to have numerous options to choose from here. Their selection was amazing--from bargain items to slightly more bougie options. The store itself was also super neat and organized. My luck arrived in the sale area in the back where I found the most buttery soft white knee high Chinese Laundry boots. They looked so unique and fit me like a dream. When I was paying, the cashier also totally made my day by complimenting my outfit. Honestly, I was feeling pretty crummy that day so her simple comment meant the world to me. I think her name was Avery? All in all, this is the best DSW I've ever been to and I will gladly come back again. read more

A coffee dispenser near the entrance? What's happening. Men section cut in half while an entire 2 sides of an aisle just dedicated to sketchers and non-slip work boots... and the mens casual shoes mostly gone. More shoes looking like slippers or with tassels... am I too old and out of touch with today's styles then? This could be a sign of the economy so maybe someone needs to speak up and tell us. read more

Never shopping at the DSW again. The customer service is horrendous. I went in to make a return and the associate that helped me was incredibly rude and had the worst attitude. No greeting or eye contact and was acting so annoyed that he had to process my return. The store manager was having a meeting with 8 associates and only 2 on register. The line was long and the manager did nothing. I'll stick with Nordstrom who has consistently good customer service and appreciation. read more

They didn't have hiking shoes, not sure why not? Prices were ok, ended up getting a different pair here. Service was quick.

I had to make a quick return from an online order. Lines were pretty long but there were four cashiers opened so it didn't seem too much of a wait. The associate pulled up my order number. The machine took a while but the return was completed under five minutes. Didn't need to sign anything and was emailed the receipt. read more

Service was great, selection is great but I'm not happy about the fact that the sneakers had the wrong price. I bought a pair of New balance sneakers and they had a $59 price on the shelf (the whole stack of same kind in different sizes was on the same shelf were that price was listed) but I got charged $80. read more

I didn't even want to give them one star. There were two ladies up in front who didn't even greet us. They just sat there, talking to each other and not helping any customers. I asked him about boots, and they just pointed in other directions, and didn't even attempt to show me very disappointed in this place. read more

It's really a huge store. I was impressed. There were so many workers unpacking new items. I as was asked by three different people if I needed anything. They have a huge variety from high heels to hiking boots. I usually buy online but wanted to check out the store. I deducted one star because they do not have a lot of sizes available. Online if you select pick up in store it will show you if it's available! Discounts vary greatly. Some shoes were half off and some were $5 off. read more

See all

I am shocked that this place doesn't have higher ratings! It is always so clean, and I am always able to find so many goodies. The staff is super helpful. Check out is quick and parking is never an issue. I cannot put into words how much I love DSW the prices are unbeatable!!! :) 10/10!!!! read more

I walked into the DSW store at 6:50pm, only to find that they had already locked one side of the entrance doors, which seemed odd given that the store is supposed to be open until 8pm. By 7:45pm, they shut off the music, making it clear that they were ready to close up early. When I went to check out, the employee at the register yelled, 'I thought we wanted to get out early and we're still letting people in!'--a comment that felt unprofessional and rushed. At 7:50pm, a couple tried to enter, and while the staff did let them in, they made it a point to tell them they only had 10 minutes to shop. How does one run a business like this? If your hours say you're open until 8pm, the doors should stay open until then, not start closing at 6:50pm. The whole experience felt rushed and unwelcoming, which is disappointing for a store like DSW. read more

I ordered a few pairs of shoes to pick up at Stevens Creek location. As long as they have the stock in the store, everything is efficient and smooth. I subsequently ordered 2 pairs of shoes that required shipping to the store for pick up. Just wish the emails were a little clearer (but it was partially my fault for reading the email too quickly), only 1 pair arrived, so I had to make a 2nd trip. Customer service respond time was quick. Long story short, I got a final reminder email to pick up the pair I already did, thinking that the email was for the 2nd pair and I can't make it by the date given, I emailed to them for help. They responded very quickly. Overall, I am satisfied with DSW and I will continue to order shoes from them. read more

Easy location, not far from the freeway. Dedicated parking lot. Wide selection and the sale section is organized. Staff... not so friendly. Interaction w three different people... all of which presented themselves as if I was a bother. Excuse me, you're getting paid to work here!! read more

I was looking for a pair of hiking shoes and I was lost at this big store. One staff pointed me to the right area. I found one pair but it has no discount at DSW. The manufacturer website has a 25% off and there are stock with my shoes size and color at a near by sporting good store. The cashier and store manager reviewed the information on my phone. They offered the price matching with a smile. It was a pleasant shopping experience. read more

The woman manager with the black curly hair is extremely rude and unprofessional. We tried to ask for help and instead of being polite she completely brushed us off. I was in the middle of asking a question and she turned her back and started walking away. THEN, we overheard her talking about us to one of the other employees. We immediately left. read more

Cashier at DSW forced a cash return, although I paid online using a credit card. They stated there is "no other option," and specified that I had "paid with cash," and refused to seek manager assistance to solve this problem. It is problematic and sketchy when big box stores force cash returns, especially when the customer pays with a card. read more

I love shopping at DSW! They have a very nice clearance section and great deals on shoes throughout the store. I shopped here for the first time in high school for high heels for a dance. I've been hooked ever since. They have everything you could want! I suggest signing up for their rewards program as you will get money off for free. The girl who assisted me with an exchange was extremely friendly at the register. Everyone else who was on the sales floor was focused on tasks and didn't really offer assistance. I will say that they implemented social distancing in their store but people were not following it. Also, if you try on shoes they have a table to put them on after, presumably to disinfect them. I will definitely return to shop in the future. Thank you to the amazing cashier! read more

DSW Designer Shoe Warehouse - Shoe Stores Near Me - San Jose, California

See all

This DSW store has signage about price matching , so I requested a price match for a pair of Sorel sandals that were selling for full price at DSW. Their condition for price match (and it's not written on the signage; this was told to me at the counter after deferring to the manager ) is : the same shoe in the same color and size must be added to cart , only then they can honor the price match. I tried at first with the Sorel website and was turned away because the Sorel website didn't have my size. HMMMMM.... So after a couple of mins of checking online for the same shoe, style, size , and finding it on Dillards.com, I went back to the counter and requested a price match. The same manager at the counter decided to give me a "one time concession" and price match. This person seemed very annoyed and walked away immediately after, and that's when I asked hey why is it an issue - they tell me it needs to be a brick and mortar store, assuming dillards was online only. SO WEIRD!! The junior employees seemed kind and helpful . I hope they are treated well. This negative review is for the weird store policy which no one seems to know properly, and the super rude manager who wasn't helpful or kind at all. It doesn't take much to be nice. Oh, and I came home and purchased the shoes from Dillards.com. read more

Shout out to Dulce at DSW. She was able to exchange my Minnetonka slippers for the next size up even when I was unable to produce the order number because DSW online never sent me the verification email. I showed her all my OTHER DSW emails on my phone, and she was so calm about the missing information and simply requested my phone number and approximate order date to access my order information. Using her own phone to capture the QR code, she was able to rescan my order for the exchange. She even did the math to price match the current sale price without me even asking (or caring either way.) I was just SO happy she was able to retrieve my order without my order confirmation email. I MUST add, this all happened on a VERY busy Saturday afternoon with a line 20 customers deep and a gentleman complaining very audibly about when he would make it to a register. Big ups for the 3 other women at their own registers keeping calm amongst the whiners and keeping the line moving at a brisk pace. Seriously, when I joined the end of the line, I was probably #15, and in about 5 minutes, I was at a register. read more

If I could zero stars I would. I was charged 3 times (picture attached) for a pair of shoes. The shoes were a week late, so I went to my new job with old shoes. When they finally did arrive, I stood in the regular line for 15min only to be told online orders were at a separate kiosk. I showed the agent my original confirmation receipt. She needed the final email saying it was delivered. I never got a final email. Just a fedex notification saying they had been delivered. The girl couldn't find the shoes and wanted me to come back another day. I spoke with the manager, he was helpful, found the shoes and I left. I will never be back. Terrible experience. read more

It's an okay store with little service. Shoes are good quality but a little bit expensive read more

Have you ever felt like you were treated like a criminal for returning a pair of shoes ? This guy made me feel terrible . All I needed was a different size. Mr. Jose the maybe manager was very rude to me and made comments that weren't very nice. WTF do you think you are? I will never buy anything from this store again if they hire assholes like him. read more

I ordered a pair of shoes to pick it up at the store. I paid $65 for my order. And this is what I received. A pair of used shoes in a dirty box. read more

DSW Designer Shoe Warehouse - My "new pair of shoes" - Shoe Stores Near Me - San Jose, California

See all

Good selection of shoes for everyone in the family. Their offerings are classic as well as what's "in" at the time. If your size is common or popular, they might not have enough inventory for you. Since you do not have to ask anyone to get the shoe in your size, staffing is minimal which is no deal breaker. You can't beat their prices when the shoe you want is available! read more

I normally buy online and have it shipped to me or occasionally pick it up in-store if I am in the area. Today, my mom went to get some running shoes, and the shoes she got were excluded from promotions. However, I have the rewards perks, which I know you can use on excluded items because I was on the phone with my mom, adding the shoes she wanted to my app cart, and it worked through the app. I am not with my mom, so I texted her the barcode, but the cashier won't accept a photo from the phone. Okay, since when do they have this policy? Because they allowed barcode coupons through the mail before (the ones you received in the mail). The cashier keeps saying no, it doesn't work, and my mom needs to have access to my account. How unreasonable is that? My mom doesn't want to hold up the line and says it's okay. Guess from now on I am just going to shop online and if I don't like the shoes, I'll just return them to their store. The rewards are only $10, and it's not a big deal, but the attitude and customer service like that make us not want to shop there. read more