This has been my go to shop for athletic shoes since high school, I've gotten many pairs of shoes…read morehere over the years and each shopping experience has been great. The one on one customer service is fantastic. They really take the time to help you figure out what you're looking for and find the shoe that will be the best fit. They don't rush you at all, and don't try to upsell you on the more expensive shoe, it's really all about what works for your feet and your needs. They always even encourage you to take them outside to see how they feel on the pavement! They have a huge variety of brands, styles, and colors, so you're almost guaranteed to find the shoes that you want. And if they don't have it, they'll order it for you. This is and will continue to be my athletic shoe shop for as long as it stands.

I dropped in to buy a pair of trail shoes while passing through Los Gatos, and the owner, Willie,…read moredid an amazing job of helping me find the perfect pair. He was friendly, courteous, and extremely knowledgeable. I got a great pair of nice new Hoka Mafate's which I can't wait to try out! Highly recommend dropping by if you're in the area!

Such a cute boutique in Los Gatos downtown! I love their feminine yet practical pieces-- there were…read morehaving a huge double sale when I went and treated myself to a dress that was such a steal (great value)! I cannot wait to wear it for Valentines and vacation! Staff were attentive snd helpful. There is street parking.

Update #2: She She Boutique worked with their vendor, gorjana, to replace my chain. It took about…read moretwo weeks. Emilia, the general manager, emailed me when it arrived and said I could pick it up or they could ship it to me. I picked it up today and it looks gorgeous. I'm very happy with it. I also purchased a small jewelry box and some caramels when I was there today. I'll definitely be back to shop there some more. Update #1: I emailed customer service about the flawed chain, as the owner suggested, and they replied the same day. They offered to send me a label to ship it back or I could drop it off at the store. I chose to drop it off at the store today and the staff member I dealt with was very helpful and nice. They are going to contact the vendor for a replacement or repair and get back to me. Will update again when that happens. Original review: I was looking online for a 23" gold-plated chain necklace and found one at She She Boutique in Los Gatos. I was happy to see I could order the chain from their website and have it shipped to me, avoiding having to drive there. Easily placed my order online. It arrived three days later in cute pink packaging. Right away I noticed the chain had a flaw. It looked like several links were bunched up in one place and wouldn't straighten out. It was disappointing because the 23" length is hard to find, plus it was kind of pricey for costume jewelry. The She She website isn't showing any more of this particular chain, so I'm not sure I will be able to exchange it. I guess I'll stop by the boutique and see what happens. Maybe they can fix it.

I just had a really great customer service experience at this store. I was greeted warmly. They had…read morewhat I wanted in stock. I did a pick up order and made a purchase and everyone was very helpful. Prompt and thorough. I really appreciate great service thanks guys.

A massive location just down the street on Stevens Creek Boulevard super close to Valley fair…read more Super well stocked and organized easy to find the sizes you need. The clearance section is large enough that there's basically 2 to 3 racks of options to look through for any size you're looking for. Shout out to Sophia for exceptional. Customer Service will definitely be returning to dislocation in the future.

Excellent Customer Service at Beck Shoes…read more I had a wonderful experience with Roberto at Beck Shoes in San Jose, CA Union Avenue. He was very willing to help his colleague Brandon assist me in finding the right shoes on their website. Even though they didn't have inventory available for him to place the order for me, Roberto patiently guided me through the process so I could place the order myself. His attentiveness and willingness to help made the experience smooth and pleasant. Highly recommend! I will definitely recommend this place if you need shoes for yourself, friends and family. I will definitely be back.

I had a great experience at this local chain. The person working here was super helpful and gave me…read moresome good pointers. I like the layout of the store and whoever did the lighting did a fantastic job.

I visited Sole Desire on a whim sat 4/6/19 in the early afternoon. Looking for black for black…read moreflats. Never been there before and I like to shop small businesses. She brought me out a few pairs that didn't work for me. then the sales associate brought out some great and comfortable athletic shoes. I was ready to buy but realized I needed a different size. Initially I was the only one in the store. She was waiting on a returning customer for socks. Didn't check on how I was doing or if I needed anything. She seemed too busy chatting to come back to me. I left without buying the shoes for that reason. She lost a new customer ...shoes are great but closing with me . A new customer wasn't a priority. The main reason for going to a small business is the personal touch. Otherwise I can shop online 2 stars for service.

They have a good selection of very comfortable shoes, and some of the employees are very nice and…read morehelpful. I had a problem with defective finish with one pair I bought there. To be fair, they agreed to investigate and contact the manufacturer, and eventually the manufacturer replaced the defective shoes, but the whole process took way too long and they made me feel that I am a bother to them. The store manager, Frank Diaz, is less than cordial, never called back when he promised to, and generally made me feel unwelcome. For a store with a median price tag of $250 I would have expected better customer experience. I am going back to Zappos.com.

Due to a diagnosis of plantar fasciitis my podiatrist recommended Brooks for to assist in…read moretreatment. Also recommended this store to purchase Told salesman I needed this in 7.5. He brought to me. Did not try on but purchased. After a few days, my afflicted foot was swollen and painful. I checked the size and it was 7. Not the 7.5 he said he brought me. I tried returning to the store to get my original 7.5 requested size but refused. Because I didn't have the box. There was no information provided about return policy ; especially needing the box when purchasing the 150.00 pair of Brooks. And my foot is hurting due to mistake of salesman. He remembered I was a 7.5 but still refused to do the right thing This store should be held accountable

Good service, the sale associate was very helpful. I would recommend this store. Though they didn't…read morehave the shoes I was looking for in my wide size, he offered alternatives that worked for me.

I needed new boots cuz I found that one of my pairs had started cracking on the surface. Famous…read moreFootwear to the rescue. They had an awesome selection to choose from, and more importantly, they had my size available. Got myself some brown Blowfish Malibu boots, as well as a pair of Cleo's by Skechers ("world's most comfortable flat")! Customer service was excellent, offering assistance on the floor but not intrusive nor bothersome in any way. And making my purchase at the front counter was a quick and easy process, with friendly staff too. The next time I need new shoes, I won't hesitate to return to the Famous Footwear Outlet at Westgate Mall.

I had a great experience here! I went early in the day and ended up being the only customer in the…read morestore, which made it feel like my own private shopping event. I found what I needed right away, and even though my size wasn't in stock, the one and only person working happily offered to order it for me and ship it to the store or directly to my home at no extra cost. Big kudos to Famous Footwear Outlet for the awesome customer service and a pretty good shoe selection, too!

This is a very nice Nike Store 4 levels of all you'll need to find…read more I walked in as soon as they opened at 11am on Sunday and every employee was ready to work and very helpful on every level literally. I found what I went in for and left but overall very nice store and I can definitely spend a lot of time in if giving the chance to but I was in a rush. I honestly prefer an outlet chain of Nike only because of the value we can all get in outlets but this place is good if you can afford full price.

There's a secret $20 off for Nike members this week. Once I told the cashier my Nike info, then…read morethey told me about the promotion. There's also a 50% off clearance items denoted by the orange price tags. The promotions stack. Today was a good day. Staff was awesome.