I really don't understand these negative reviews. This is the best shelter I've ever been to. After…read morereading the negative reviews it sounds like maybe their protocol wasn't communicated or maybe understood effectively. This shelter houses their animals in the most humane way I've ever seen. They also were incredibly informative about each dog I inquired about to ensure I found the best match possible. I spent about an hour waking through, asking questions, playing with the ones I was looking at in their awesome outside play pins to find the one I was looking for. I couldn't be happier with my new fur baby and this shelter and their employees for making sure I had all of the info possible to make the best choice! Myself and this little girl were so happy to have found each other! They even made sure she had toys a harness and leash to go home with! Thank you PAS! Y'all were amazing! I appreciate what y'all do and how y'all do it! Keep it up! All of you are doing an amazing job!

If I could leave a zero-star review, I would. I want to spread awareness: Plano Animal Services…read morekilled my dog, Bella. Bella was a 12-year-old German Shepherd. She ran away from home and ended up in the shelter for about a week. Because of whatever policies Plano has, they spayed her. Bella was 11, and it is incredibly high-risk to alter dogs at that age. Because of that decision, a few weeks later, Bella developed cancer. We took her to the vet to get checked out, and they told us how much the cancer treatment would cost. They also confirmed that when you spay older dogs like this, they are at a very high risk of developing cancer. Ultimately, she died. I had to put her down because she was in so much pain. Mark my words, Plano Animal Services, karma will come for you. May Bella rest in peace. I will never forgive y'all. Bella was healthy. She was my childhood dog, and I had her ever since I was almost 7 years old. Now, I am crossing the stage for my high school graduation today without her here--she is just watching over me instead.

For context: this happened 9 years ago back in 2017. I am finally writing a review about this…read moresituation because it still BAFFLES me to this day. We still crack jokes about this situation at any given time. At the time I was 13 years old and my mom and I were looking for a small dog to adopt. We were browsing shelters all around DFW trying to find the perfect fit for our family. We stumbled across Second Chance and decided to take a look at their small dogs, and that's when we found the cutest little brown Chihuahua! She was perfect, super adorable and amazing temperament. My mom and I instantly fell in love with her and were practically begging to fill out the adoption application. Once one of the adoption counselors sat down with us, she asked us basic questions (have you owned a dog before, was the dog spayed/neutered) etc! Basic questions that we easily had the answers to. Then the lady informs us that the little dog is heartworm positive, and asks us if we know what that is. Well yes we do know what heartworm is! She then asks if we have ever had experience with a dog that is heartworm positive. (This is when it gets absolutely ridiculous) My mom, thinking she was adding important insight and HOPING to inform the counselor that we will in fact actively treat her condition, said that she did have experience with a heartworm positive dog.....WHEN SHE WAS 5 YEARS OLD. IN MEXICO. IT WAS HER FATHERS DOG. My mom, at no fault of her own, once again let the counselor know what this was literally 25-30 YEARS AGO. And it technically wasn't her dog. She just grew up with this dog and knew that when her father first adopted it, it was heartworm positive. And of course they treated and cured the dog of heartworm as well! But, it didn't matter. The lady took the little dog out of my hands and said they don't adopt to anyone who has had a dog in the past that was heartworm positive. My mom was baffled and once again tried explaining that it wasn't her dog. They didn't care. I was sooooo upset and honestly I was mad at my mom for even saying anything but in retrospect it wasn't her fault. That rule is absolutely ridiculous especially if it apparently counts towards when you were a child with no autonomy over what animal happens to be in your life. I don't know if they still operate like this, but do yourself a favor and just go to Operation Kindness. A million times better and amazing customer service as well. This is where we ended up finding our new member to the family, Bella! This place definitely has first come first serve on animals but with their STAFF (as seen in other reviews posted) and they make it very obvious by the insane rules and "criteria" they use for adopting out a dog/cat. I am 22 years old now and still would not recommend.

Second chance rescues dogs from kill shelters…read more If your looking for a dog,stop here first.. Great animals

I highly recommend avoiding Furry Friends Animal Rescue, as many others have mentioned in their…read morereviews. Their cats are showcased at the Petsmart locations in McKinney, specifically at 121/Custer and 380/75. Our experience with them was extremely frustrating from the start. The person we initially sent our adoption application to completely ignored us. After some time, we managed to reach another staff member over the phone, who informed us that the person handling applications tends to just not respond if they don't like something in the application. After a lengthy conversation, we agreed to meet the next day (Friday) to adopt two baby kittens. I took time off from work, using 48 hours of vacation, so we could spend the weekend helping the kittens adjust to their new home while we were off work. However, on Friday morning, we received emails and texts saying that while we could meet the kittens, we couldn't take them home. This was because it was Petsmart's adoption weekend, and they were concerned that they would lose the Petsmart location if they didn't have cats to show. To clarify, they wanted to present two kittens that had already been adopted, purely for appearance's sake. Despite this, we still decided to meet with the representative that afternoon at Petsmart to see the kittens. We immediately fell in love with them, but when we started asking about the adoption process, things got complicated. I asked if their priority was to ensure the animals had a home or if it was more about appearances--since the goal should be finding a home for these animals. The response was just, "I know." When I asked if they were okay with keeping the kittens caged up for three more days, in a dark, empty store, just to maintain appearances, and if they realized they were misleading potential adopters by showing kittens that had already been adopted, the only answer was again, "I know." We were then told to email the foster mom directly, explaining my occupation and mentioning that I had taken off 48 hours of work. The associate we were with told us she was trying to contact the foster mom while we were there but that there was no reply. We spent about 45 minutes in the facility, during which we were crammed into a tiny space smaller than a closet with three cats. My daughter absolutely loved them. But when we asked about the next steps, we were told we weren't a good match because they thought my 4-year-old daughter was moving the cat wand too quickly. To clarify, our daughter has grown up with animals and has had cats before. Yes, she was excited, but that's because the cats were finally getting to move around after being cooped up in a cage. Our home is much larger than the small space we were shown in, and we always supervise her with pets. In fact, she's not allowed downstairs without an adult because we have a safety gate. At the end of the day, it became clear that optics were the priority for them. It felt like the foster parent wanted to keep the kittens all along, which is why they ignored our application and why the kittens were only at Petsmart for the adoption weekend's appearance. Don't waste your time with a rescue that claims to be advocates for animals when their actions clearly show otherwise.

The Director, Lisa Fris, is more interested in keeping cats to herself than finding them forever…read morehomes. We are a loving famiy with adequate financial resources and our application was denied because "we don't own another pet" The whole point of adopting is to own a first pet!!!! I had the ability to raise a sizable amount of charitable contributions for this nonprofit if we had gotten our kitty from here. Lisa blew the opportunity.

DFWLab rescue have been wonderful over the past five months. I applied along with the very…read morereasonable fee. Once the application was approved the home visit was scheduled. The visit was very thorough both with her questions as well as mine. She was very attentive and understanding. We talked about the three Labs I had over many years. She was very aware of my answers plus she showed an understanding for the safety of my home for a rescue. She submitted the information and I received an email two days later explaining the process of meeting any of the available dogs. Finally I met a wonderful petite Lab of six years. The foster was wonderful and truly cared about the happiness of the rescue. The entire process was timely plus honest. My new Lab is perfect for me. I cannot say enough thank yous to DFWLab Rescue.

I have adopted 3 labradors from DFW Lab Rescue over the years. They do an amazing job of saving the…read morelives of these dogs and finding them the best forever homes. I have been so lucky to add these babies to our family. I highly recommend this organization for anyone looking to add a new fur baby to their family!

We recently lost our beloved ChaCha. As I spent the next few days packing up her crate, blankets,…read moresweaters, toys, shampoo, brushes, collars, leashes, food, and treats .. I thought what a waste to throw all of this away. We've passed this shelter many times on our way to Kroger. I always wondered about it. I looked up their location, read their reviews and instructions about donations. In general they have a fantastic reputation and they encourage donations anytime during business hours. My daughter & I packed up three large bags and dropped by. We were greeted by two nice people who expressed their gratitude for dropping off these items. They said it's really needed and they were so glad we thought of them. Our pain is still so over whelming that we were not good company. We sobbed the whole time. They invited us to walk around and visit the pets. They offered to let us hold them and take them out to the play area. Amazing! We stayed and visited. There was a sweet giennie pig, bunny and approximately a dozen dogs, no cats .. It was humbling to see these beautiful animals. This facility is organized, very clean, the animals are well taken care of and the people are passionate. If you're looking to adopt or donate. I highly recommend this shelter.

Found a stray puppy and took him to Allen Animal Control. They took him in and someone will…read moreprobably adopt him. Allen Animal Control is great for our community.

Moka's Dog Rescue- Jim Bowie Adopted Selena to us in…read moreNovember. Five months later, she is gone. Dermoid Sinus, is a genetic 'defect' sometimes found in Ridgebacks. Sadly, after the adoption fees, shots, mange treatment, surgery and three in office procedures to try to alievate the swelling, she is now gone. He was kept aware of the situation, but offered nothing but prayers. Please do not consider adopting from Moka's.

The folks that volunteer with Moka's basically dedicate all their free time saving dogs from being…read morekilled at the Collin County Animal Shelter. Anyone in the market for a dog or cat should check Moka's or the shelter first. It's residents of Collin that send these animals to death row at the shelter. And it's going to take residents to spay, neuter, and adopt locally to corral this massive problem. Moka's has adoptable dogs at Petsmart in McKinney every Saturday and Sunday from 11-4.

Can even visit with a dog unless you go thru a whole proces which i didn't use to have to do for…read morethe past 12 years i have lived here. I wanted to visit with the same dogs i had seen the previous week before i went out of town for the holiday, however i had no time to visit with them that day i came back today. All of the sudden theres a whole process to just visiting a dog with all these questions. On top of that they single out pit bulls for some reason while half the dogs there are pit bulls. All for nothing when if i had the chance to visit them just a couple of weeks ago i would have had an entire interrogation just to try to visit with theses sweet babies, i dont even know if i was going to end up adopting them hence the visiting with theses dogs. Why make things so difficult. I miss when this shelter was a normal shelter

No frills. Great for low cost vaccines. Be prepared to wait a few hours to be called up, but…read moreotherwise very quick once called. They're very organized. Be ready with your information once called. If you want a nail trim for your dog, make sure their Rabies is still valid (my dog's was one day past, which was my bad!). They've been good about this before, but not sure what happened this time: Please () make sure the person at the entrance makes aggressive dogs wear a muzzle. While we were there, a fight broke out in the middle of the queue and it scared all the other dogs who are already anxious and fearful waiting their turn. Thank you for providing this service.

extremely professional on top of everything I really respect this establishment. Their prices are…read moreamazing. They really care about animals and their well-being. I can't recommend this place for everything.

I've been going to Custer McDermott now for about 10 years. I came to them after talking to a Plano…read moreK9 officer about finding a new vet. My previous vet missed something critical on a GSD that cause the dog pain and the dog was reactive to touch and he labeled the dog as having a temperament issue and suggested that I put the dog down. Nope. Enter Dr Pilkington. After the issue was solved with the pain from another Houston area vet, I started bringing my dog to Dr Pilkington. Drs Brewer and Cinclair would also sometimes work with Dominic. Dominic only lived to 8. He was a high energy working GSD that had lots of drive. At about 5 we found him unresponsive in his crate after we woke up. We rushed him to the clinic and Dr Pilkington made room for him in his schedule. It took a bit to stabilize, but his blood-sugar was dangerously low. Almost fatal low. Eventually, he was stabilized and found to have Addison's disease. The team was able to extend his life for another 3 years with Dominic being in good shape on his medicine. Eventually, his condition got the better of him and he passed. His last month or two, Dr Pilkington did his best to see if an adjustment to his meds was all that was necessary. He also helped us ease his transition. I won't be bringing my animals to any other vet. This team is phenomenal. I've read some feedback about price. I don't really agree. I find the team in line with high quality care. You get what you pay for. I don't find them unreasonable at all. They are phenomenal with large breed dogs.

It was great actually until one change. I have used this vet clinic for over 20 years. However I…read morewill be switching. I was willing to drive the hour and a half to see Dr. Pilkington without hesitation. However, I was contacted by Custer McDermott Animal Hospital to inform me that they would no longer approve Chewy prescriptions, and I would have to drive an hour and a half to pick up a paper prescription and mail that into Chewy if I wanted to use Chewy. The vet clinic charges a lot more than Chewy so no I won't be giving Chewy up, I won't be driving an hour and a half for a slip of paper as the clinic email stated. The clinic has no power over where and how I spend my money. I will be giving up Custer McDermott Animal Hospital and sadly Dr. Pilkington. To be clear, David Pilkington is the one and only reason we have been loyal to this clinic for all these years. If not for David, we would have changed clinics years ago. Now, they have given us reason to change simply out of greed. Vet care is as expensive , meds are expensive. When the clinic makes a petty policy that costs you more money, you shop around.