Absolutely terrible customer service like a lot of the reviews here mentioned. Had to become a premium member which cost me $24 to return my product because the shipping label would have been $60. Was told I was going to get a refund now they are saying it's going to be in store credit. Product was delivered 4 days ago, now they are escalating it to try to get my in store credit, there return process is absolutely terrible. read more

I returned an item on 12/8/2026, the item was received back to their warehouse with proof of delivery on 12/9/2026. I have spoken to several people who have all told me my cc would be refunded in 5-7 business days and I would receive emails with confirmation of this. I have received no emails and after 2 months my cc still hasn't been refunded. I was told every time this would be escalated. I even told them I didn't believe them since I was told this before. Their customer service is terrible!!!!!! I have filed a claim with my cc. Don't do business with them especially if you return something they all lie. read more

I purchased a bath rug which was the wrong shade which was approximately $36.00 including free shipping. They charged me $19.98 for the label and return I ended up with a $9.98 refund??? I should have kept it or thrown it out! To me that is a scam! Never order from them again! read more

This company no longer has physical stores but they still sell their products online. I shopped in their stores frequently when they were still open and never had a problem. I placed my first order with their online site and what a nightmare. The product arrived two weeks late and when it finally arrived I found that they sent the wrong product! It is a nightmare to reach the company. There is no customer service number to call so I started with online chat and was only able to speak to a rebot. I then texted with an online agent. When you try to talk to someone via text you set and wait for several minutes each time you answer one of their questions. I finally, after several text conversations, received the label so I could return the product. I have not received a refund but the product was delivered to their processing center. When I tried texting them for status on the refund my text message was "dropped" in the middle of the conversation 3 different times. After speaking with the 4th agent in a 15 minute time period I was told the refund would be processed "soon". Also you are required to have an online account to place an order but every single time you try to log into your account you are required to reset your password! I was told this is a "system glitch". I still love their products but will NEVER order from them again. read more

Customer service is A1 ! Went in to find a face steamer (I was feeling extra that day) and the employee who helped me took his time like so did to find the correct one. Came in another day looking for a bedspread and 3 employees came over and also looked in the back to find the one I was looking for. Nice and clean store, never out of anything when I come searching for it and COUPONS! I love those ! All employees wear masks and encourage social distancing ! 10/10 read more

They have such little staff makes it difficult to get help. Since some stirs are closing I expected deeper price cuts. All stores are discounting Christmas decorations deeper then they are. Disappointed! read more

OMG I wish I could reach everybody to tell them to get down to BB&B for your Ninja 6&1 Grill. Sent hubbie (left brain) down for the grill and a few other things with coupons which I explained for app30 minutes. After several huff and puffs kicked him out the door,just give it to the cashier. People, the grill priced at $279.99 everywhere has a$50. Promotion and with my 20% coupon it came to WAIT FOR IT $199.99. I was shocked!!! WOW,way to go BB&B. read more

I'm obsessed with this rug!! From Bee&Willow It's such a statement without being too much! It's easy to clean and not to heavy to move around! Its worth the money if you have coupons even better! I will definitely be Rotating this area rug around my house! read more

These items were canceled several days ago, they were taking to long to ship, I don't have them they were supposed to be shipped to the store as I was out of town, and they are refusing to refund it on a gift card so I could have purchased something else on the floor. VERY BAD CUSTOMER SERVICE BED BATH & BEYOND, always screw the little people, you should be ashamed, I'm guessing you need the money more than me, will never shop there again!! read more

Watch out for the new Bed Bath and Beyond online service. I went to return an order and they wanted to charge me about $13 for the label OR give me that for an online store credit. I am sticking with Amazon. Free returns!!! read more

Although the staff wore gloves and masks, baskets were outside and not identified as sanitized. There was no effort to tell customers which baskets were clean. We had come into the store specifically to use a coupon and were told that the coupon was not valid despite the fact that there was absolutely nothing on the coupon to indicate that this was the case. We were told that the coupon was only for Black Friday, and only for curbside pickup. When we questioned why there was nothing on the coupon to indicate this, the manager dismissed us with not even an apology. She stated that 'they' must have updated the coupon because it was only meant for Black Friday, In any case, I won't be returning to Bed & Bath. read more

It is all about manager Chris Rainwater. This store manager took the title of this store.. bed, bath and "beyond" his call of retail duty to hook me up. Here is the tale. I wanted that disco ball backyard spike that glows in the garden at night. It has a that kind of funky and cool-tastic vivid display of color in a cracked globe when the sun goes down. I tried to find this item in LA because my pot head neighbor ( wait, medical cannabis patient ) had them in his potted plants on the balcony. I LOVED the Alice in wonderland look of his balcony. I tried to find one, no luck...I figured I'd wait go to palm springs (my weekend place) and try that enormous store on Ramon road...they didn't have it either. BUMMER So manager Chris R. Saw my disappointment and feverishly searched the other side of the store front and back. Not having this item in stock he called palm desert location, they didn't have it either! So he says, "Let me try La Quinta store, I live there so I can swing by and bring them here if they have them for you tomorrow." HE DID. On his own time! If BB&B is searching to have the best retail customer service they sure raise the bar by having Chris R. At the front doing everything to make my experience at the store a memorable one! It should be called "bed bath & beyond the call of duty" thanks to Chris R!!!! read more

This place has a plethera of things to fill your home. Make sure to use a 20% off coupon, which they send out all the time (and although the coupons have an expiration date, they'll still accept them if they're out of date). read more

Bed Bath & Beyond - Kitchen & Bath Near Me - Palm Springs, California

Awesome. Good selection of all things. Good customer services in sheets and bath today by a young lady, she knew enough info on sheets to help me. Register area for brides, grooms, gifts--was good too. Rebecca at front cashier is awesome, she is one of the best people I have seen in this position from Walmart to Nordstroms--she is professional and stays focused on duties of stores. My favorite Bed Bath and Beyond. read more

The girl at the register closest to the entrance goes out of her way to greet customers coming in, even if she's busy handling a transaction. As you walk around the store other employees from other departments always acknowledge you and ask if you need assistance. The store is very clean and organized. I enjoy the $5 off or 20% off coupons they send in the mail. I have purchased items with expired coupons and they still take them. It's a very nice store altogether, I would go back again and again ... and again! read more

Awesome staff! Thank you ladies for helping me pick out the perfect gift for my Mom for her birthday this past week. Your knowledge of the products in the store was most helpful. My first time in this store, but certainly not my last! read more

I just love Bed Bath & Beyond, they always have what I want and more and I love the coupons. I always buy my Yankee candles there with the scent of the month you can save even more. Great kitchen gadgets, towels and bedding too! read more

Don't EVER order furniture through BBB's website. It has taken over three weeks since my order, and their "advisement" of shipping delivery dates to my home was sporadic and vague. They use MULTIPLE shipping companies from the origination of your order to your residence which can NOT BE TRACKED for any reason. My delivery was finally scheduled with a 4-hour window, numerous calls from the shipping/delivery company advising me of delays, and THEN rescheduling for another delivery date! BBB's choice of freight conveyors and delivery services are absolutely pathetic. Point: Just don't buy furniture from BBB under any circumstances - you'll regret it and waste two days of your valuable time. read more

Great place for getting towels and curtains, and the clock radio to charge your iPhone! Always nicely laid out and staff was very nice... Plus the AC in Mira Mesa was helpful on a hot day! read more

Great experience. They had a complimentary gift wrapping station which was perfect for our last minute shopping. Amazing costumer service! I clumsily broke the glass of the frame I had already purchased as I was putting my picture in. They allowed me to exchange it right there and I was SO relieved! Highly recommend this store!! Thank you!!! :) :) :) read more

Thank you for helping me furnish my new home! I know I can always count on the quality, service and when needed easy exchanges.

Nothing more annoying than walk through any retail store and having to listen to 4 different loud songs playing over each other at the same time. Finally found out why, Bed Bath and Beyond's vendors pay Bed Bath and Beyond to play there music. Not trying to be negative, but why would they do that, when your trying to purchase something that needs your attention. Very annoying! read more

We came in twice yesterday. Once to buy a new comforter and accent pillows and received excellent customer service. When we got home we realized we forgot a bed skirt and sheets to match the comforter. When we came back we had some excellent assistance from Mary. Not only did she find us the exact items we were looking for she found us a great deal on the sheets from the same company who made the comforter. Thanks to everyone at Bed Bath and Beyond. We are very satisfied customers. read more

I searched on the internet for a bpceag800/927 LED lightbulb and this store's web site said they had it in stock at my local store so I order ONE and go to the store. They hand me TWO light bulbs neither one is the one I ordered, nor is it made by the right company, wattage is wrong, and worse of all the color temperature is wrong. The one I ordered is a soft white, the one they claimed was associated with that SKU # had a color temperature of 5000K which is a daylight white. The go in the back and bring out one which costs twice what I was told and the color temperature is again wrong. Don't order online from this store if you want a specific item, by their actions I don't think they care and the fact they put aside two wrong light bulbs seems to demonstrate this. I don't like having my time wasted and this store while usually providing good quality items doesn't provide good customer care. read more

I have to tell you, customer service at BB&B is superior. I bought a Calphalon 12 cup coffee maker at BB&B at the end of September, 2012. Today I woke up and found that the coffee maker ceased to work. I called BB&B in Palm Springs (where I bought it) and explained what happened--especially since I bought it 7 months ago. They told me to bring it in with the receipt, which I did, and they exchanged it with no questions asked. Now that's what I call customer service. BB&B will be my place to shop for anything for my home! read more

I rushed through a Saturday morning doing several chores, of which Bed, Bath and Beyond was about the third stop on my list. I made my purchase and hurried out of the store; however unbeknownst to me I left my checkbook in the shopping basket. The person who waited on me, Mr. Cisco Delgado, found the checkbook and kept it in his office. Upon my frantic return to the store, he promptly returned my checkbook and explained that he had followed me out of the store shortly after I left and found that I had left my checkbook behind in the basket. Thank you Mr. Delgado for your honesty and integrity. Outstanding customer service, coupled with a touch of honesty rarely seen in these troubled times. Thanks again! Sincerely W. Madison read more

I love this store! Everyone that works there is so pleasant and helpful. They are all willing to help you find what you are looking for and take the time out to help you when your indecisive. I recently purchased a item online that wasn't in the store. I wanted to return it, and had no problem taking back to the store for the return. Love this store and the people inside! read more

The worst customer service. Impossible to get assistance from salespeople. I think there were more people working than customers and it still took forever to check out. Terrible. read more