We had a wonderful experience working with Bruce at Simply Discount Furniture. He helped us with…read morethe purchase of our entire bedroom set and mattress, and his knowledge, patience, and professionalism made the process easy and enjoyable from start to finish. Bruce took the time to answer all of our questions, explain the differences between the various options, and helped us find pieces that fit both our style and budget. We never felt pressured, and it was clear that he genuinely wanted us to be happy with our purchase. His customer service was outstanding, and he went above and beyond to make sure we felt confident in our decisions. It's hard to find someone who is both knowledgeable and truly cares about their customers, but Bruce is exactly that person. We are extremely happy with our new bedroom furniture and mattress and would highly recommend Bruce and Simply Discount Furniture to anyone looking for quality furniture and excellent service.

We genuinely wanted to support a local mom-and-pop business and went into this purchase with good…read moreintentions. Unfortunately, this experience was extremely disappointing from start to finish. The bed was purchased based solely on a photo--there was no floor model or display to view in person. When the bed was delivered, it looked significantly smaller and much lower quality than what was represented. We realized right away it wasn't going to work for our space. We immediately tried to resolve this reasonably. We called several times, spoke to multiple employees and managers, and were repeatedly told that "the manager would call us back." That never happened. We went into the store in person, explained the situation again, and were told that while nothing was promised, an exchange might be possible. We left our information and waited. No follow-up. We then sent an email outlining everything clearly and respectfully -- and received no response at all. At no point was there an actual attempt to help us, communicate clearly, or offer a solution. Even if a store has a strict no-return policy, there should be some flexibility or customer care when an item is purchased sight-unseen and clearly does not match expectations. What made this even more frustrating is that we ultimately found a better-quality bed, for less money, with excellent customer service through Amazon. The difference in responsiveness, ease, and overall experience was night and day. We want to support local businesses, but we are not a charity. Customer service matters. Unfortunately, this experience showed us that our business and time were not valued. We will not be shopping here again and do not recommend this store to others.

A little over 1.5 years ago I purchased our forever couch with this seller and we couldn't be…read morehappier with the quality of the couch. We got the standard cushion for an l shaped couch with an oversized chaise. It has withstood our growing family and continues to be a comfy landing spot for all of us. The couch is built in section which makes it easy to maneuver when we need to clean around it. But it is heavy because the frame is NOT PINE. So it hasn't creaked or morphed in any way. And it's very sturdy. The seat cushions have broken in comfortably and this couch is the most comfortable thing we own. I tell everyone the quality is worth the price. It's not cheap, at all, but the quality is worth it. I purchased couches from 2 other furniture stores and this one far exceeds the other 2. I wish we came here first and saved the money. Lesson learned.

Have no way to leave a tip so leaving a review--hours don't match the hours listed and/or the hours…read moreposted on the door! Came Saturday at 6pm just now and it's closed.

I've been lucky to do business with Sofa Interiors for all my sofa and reupholstering and slip…read morecover needs and repairs since 2007 when I bought my first sofa from them (they were in Studio City then)!! It's like having my own private upholsterer. My first adventure involved my dog and her ball that kept rolling under the couch. Silly dog shredded the skirt of my slipcover and Faviola was able to find/match the fabric and replace just the skirt. Totally washable slipcover, super comfy sofa was new again. Fast forward, sofa cushions got tired, cover still lovely, so Faviola and team refilled my cushions, made the cushions like new again. Fast forward to this past visit.... dog again... shredded too much, so we had a whole new slipcover for my 20 year sofa and it's fantastic!! Faviola is a great careful, communicator. I always know what I'm getting and what the price will be.

It has been many years since we purchased our sofa, loveseat, and oversized ottoman from Sofa…read moreInteriors. Our furniture was feather down. Unfortunately we made that purchase when our children were very young. The wear and tear on the items purchased was to be expected from a busy family and once compromised we cleaned feathers from our floors daily. The comfort of the furniture however was amazing. We would love to invest again in their products but the costs for us at the moment is prohibitive. If circumstances change we'll be a repeat customer.

Got our second sofa from here, pricing was good, sales wasn't pushy, and we got it about 3 weeks…read morelater. The delivery guys Adolfo H and Oscar H were great! Very helpful, quick and respectful.

We purchased a brown Bennett Leather Power Reclining Sofa & Console Loveseat and within the FIRST…read moreYEAR the "leather" started peeling. Apparently their so-called "Goof Proof" coverage doesn't actually cover the product deteriorating under normal use, which is absurd. To make matters worse, multiple stores and sales associates repeatedly claimed that the sofa was "leather everywhere the body touches." That is a complete lie. If that were true, it wouldn't already be peeling and deteriorating this quickly under normal use. Customers are clearly being misled about the actual materials used in these products. Their service process is just as bad as the furniture quality. If you report that something is making noise, they don't actually troubleshoot or investigate the issue. Unless the furniture is literally falling apart in front of them, they look for every excuse possible to deny coverage. The biggest red flag? Multiple sales associates openly suggested exaggerating or lying about when damage occurred just to get a claim approved. Think about that for a second, their own employees know the warranty process is designed to deny legitimate claims, so they coach customers on how to manipulate the system. That alone tells you everything you need to know about how this business operates. They are more interested in selling overpriced protection plans than standing behind the quality of the furniture they sell. Once they have your money, customer service disappears and accountability goes with it. Avoid this store unless you enjoy paying premium prices for cheaply made furniture, misleading sales tactics, and warranty coverage that appears designed to protect the company,not the customer.

This store is still a fun place to shop. They have the cutest version of the most random things…read more It's fun to get some exposure to commercial items from around the world. I love how colorful everything is. You can get food, clothing, furniture, toys, candles, cards and just about anything else here. But all of it is unique. Be sure to sign up for their rewards program as they always send little discounts and sometimes little freebies too!

I've shopped here many times and this is my first review…read more This is an interesting place to shop. Generally average prices but a significant selection of furniture, chairs, dish-ware, snacks and even liquor. Today I bought a table for our dining room and found out quickly I couldn't get it into our car. So I returned it and decided to order it online. The return was quick, friendly and no questions asked. The interior is very well lighted and exceptionally clean. They obviously take pride in the appearance of their store. The staff members are very helpful, patient and friendly. It's a pleasure shopping here.

So Jeanne, the owner, reached out to me to make it right! And she did. She offered to come to my…read morehome to give me estimates, which other places would not do. She was very kind and apologized sincerely for what happened. We had the best experience and I'm sure to do business with that kind and lovely lady. She's the best!

I love coming here every now and then and seeing what they offer since they are always getting in…read morenew stuff. My favorite is that they don't stick to a single particular style, so you can find basically anything of any style here. The prices are really fair too in my opinion, I have seen RH items being sold for like 80% off of the retail price. The staff here are also the best. The woman who I think is either the owner or manager is always so sweet and kind every time I come and she always makes sure I leave with everything I need, plus she always makes one of the other employees assist with putting everything in my car instead of having me do it myself. I really appreciate this kind of service, it is something I will always remember. This place will be my first stop for all home decor and furniture

I'm not one for writing reviews, but their sales rep Heba is worthy of one! I've now made three…read moredifferent purchases there within the last two months or so, two of which have been with her. Her willingness to help, patience and genuine interest in helping us weigh our options far surpassed what is expected. In fact, upon walking in today to make another potential purchase she approached us and actually remembered our names. No sales pitch, no following us around, simply found us said hello, and gave us the space we needed until we were ready. If you want to deal with a genuinely good person, go to her. She's great, humble, and does not pressure you in the slightest. I will always go to her moving forward, and regret not having had all three of my purchases with her. They're lucky to have her, and I truly hope they appreciate how she represents them so positively!

This store has a wide variety of furniture options from which you can choose for any room of your…read morehome. As soon as you walk in the room, you are greeted with an assertive sales associate. I appreciate the service, but I like to browse without being followed. If I have questions, I will ask for help. I think the thing that bugs me the most is that it appears that most of the furniture is made in China, and all of it has to be ordered and delivered for an uncharge. You cannot take anything off the floor, so you need to plan well ahead if you want furniture from Ashley.

Excellent service. Winston helped us out at the store. Looking for a couches that has a selection…read moreof fabric. Found the Omnia collection which has leather and fabrics. Good selection of both leather and fabrics. The couches have tall backs great for tall people. Has lumbar and zero gravity. VERY Comfortable This is a higher priced line of furniture but well worth it because of the life time warranty on frame. They have a wide range of styles and prices in their store. I have bought furniture from this company years ago and passed on to my children.

This company is garbage. We wanted to buy a table from a local company, and worked with…read moresalesman/manager Scott, who wrote ON THE CONTACT that our table and chairs would arrive in 2 weeks. 2 weeks came and went, and then every week it was the same story. "Oh it will be next week...oh it will be next week". Cut to almost 9 weeks later, and the table finally arrives. Scott and their useless customer service woman said they would wipe the delivery fee and reimburse us 200 dollars. When the delivery crew showed up, they said that we needed to pay. I refused and said "Take it up with you boss.", but I did tip them, as they seemed to be the only decent people who work for this company. As of this time, I still have not been reimbursed the 200 dollars they promised. Avoid this awful place like the plague. Thankfully the table is fine, but shouldn't have taken this long, and you can find something similar at Living Spaces or Bob's which wouldn't take nearly as long. 0 STARS.