I needed a mattress immediately. I went into the store today and Loretta Zambrano was GREAT! I…read morewas looking for a good mattress for a guest room, and didn't want to go really cheap, nor super expensive. Loretta showed me a number of mattresses, gave me a lot of valuable information and helped me find the perfect mattress. I appreciate that she wasn't at all pushy, but gave me many different options and was very helpful. Excellent customer service with Loretta and I'm looking forward to getting the new mattress - in 2 days:) Nora P. Valencia

Brian is the Best! Since the day I met him till finally purchasing my Avocado Mattress. I am stoked…read moreand so happy to make a well informed decision and purchase. He made everything easy and understanding to my knowledge. He gave me great options and thoughts on what I was looking for and what I can get based on my needs. After 2 visits and much debate and research through online and various sources. I knew that I can only trust Brian at Sit N Sleep! He gave me a reason to buy in person, in a world that's driven by online prices. He also gave me the opportunity to keep trying other mattresses while I finally came back to the Avocado mattress I originally came for. After all said and done. He made the transaction super easy, and got me installation with it too! Thank you Brian!! I'll see you in Studio City when I'm ready to buy again! Lol

I bought an adjustable base.i did get a better deal here than sit n sleep.then i ask for delivery…read morefee.they said $150.i said ok cause i was getting a deal.then i look at website and it said free delivery.wow he got me.there goes the better deal.

Looking for a bed?…read more If you want an unbeatable buying experience go and see Cori and her team at Valencia Mattress Firm. Shoutout to Monica Went through a full shopping scenario at Memorial Day during promo. Couple of hours. We had a saved sale to think about it and then cancelled. Fully nice and all smiles even at cancellation. Said we'd be back at July sales. Guess what - we did Even though the promo wasn't valid, this was a big purchase. Mom loved em Insisted we go back to buy and I concurred! We bought 2 Temperpedic mattresses and bases. Originally planned on buying only one! Thank you Cori for giving us the best possible deal we could get and Monica for being on top of your game. People, don't waste time - go to these folks first. They're good folks.

My buddy was in the market for a sectional couch and we stopped at this massive show room furniture…read morestore, they have a variety of options to choose from and friendly staff. We were assisted by Mr. Norlan Castillo who worked with us to make a final decision on a beautiful sectional couch for my buddy's apartment. Good value as Mr. Norlan made every effort possible to get us a great and fair price. Worth a look if you're in the area, quiet, plenty of parking, nice neighborhood.

I don't even know where to start…read more.. If you've ever walked into this place, you'll notice nobody wants to be there. It looks like the employees hate working there. Against my better judgment, I walked into this place, looking for a kitchen table and a sofa table with stools. I ended up buying a kitchen table that I liked, and I also liked a sofa table that they did not have in stock at the time. The gentleman ordered it for me and said it would be shipped out to the store and they would call me once it was ready for pick up. We went around back, picked up my kitchen table loaded it on my truck and drove home. I waited a few days for the sofa table. No big deal. They called me and told me it was ready so I show up and there's a box waiting for me in the rear of the building. I explained to them that I did not know it was going to be in a box otherwise I would not have ordered it at all. There is a tall black gentleman with braids in the front of the store, was extremely rude. He jumped at the chance to tell me... "You signed for it. There ain't no returns. Everything is a final sale here. You should read what you sign for" (which I agree) but the attitude I could have done without. First of all, no one was even talking to him. He did not greet me. He saw me at the front door and walked right past me like I wasn't there & didn't bother with me. (Yes I looked a mess) but that's no excuse. It looks like he's just ready to argue with whoever walks in the door. He's been working there for a very long time so I'm sure they won't be getting rid of him anytime soon, but I think people should know what they're dealing with at this location. So I walked back into the store and asked them if there was an extra charge for the build. There was a woman that said we don't usually build anything, but we will do this one time as a courtesy. I really do appreciate that the woman was actually helping... but that was only after I called the customer service line. I had many people tell me they were unsatisfied at the store, and I still went against my better judgment and walked in. Shame on me, it won't happen again. Next time, give people all the information and let them know that they will have to build it themselves when they get home. I could've went to IKEA if I wanted to build my own furniture. Sad.

10 stars !!! Fernando and his wife were absolutely over-the-top, helpful with all information they…read moregave me a great price. They delivered it to my house. I can't say better things about them. They went out of their way for me. Must've spent three hours with me and we picked a great mattress. They brought it to my home. I highly recommend them I wouldn't go anywhere else. They have top-of-the-line mattresses at a very good price, thank you box drop you guys are the best!!! Thank you , Marisa Rose Agua Dulce , Ca .

Admittedly, I've never purchased a mattress before. I don't know what I need and after lying on 3…read moremattresses they all feel the same. Concurrently, finding ads on FB or IG turn out ok maybe 40% of the time. So on both counts I was walking in guarded. Lain never pushed me to buy anything. In fact, she didn't even point out the super high end stuff to me. She had amazing patience with me and my million questions and my mix and match. She didn't force me to buy accessories. I'm so glad I went to visit Santa Clarita Box Drop !

Dont Buy here! Sales guy gave us a "deal" said it was good anytime - went back a week later -…read moremanager said 'no way' that deal - never even tried to negotiate or make up for sales guy mistake - so we said - adios!

Awesome customer service by Ariana. Detailed explanation and very patient. Good deal on mattresses.read more

We had a wonderful experience working with Bruce at Simply Discount Furniture. He helped us with…read morethe purchase of our entire bedroom set and mattress, and his knowledge, patience, and professionalism made the process easy and enjoyable from start to finish. Bruce took the time to answer all of our questions, explain the differences between the various options, and helped us find pieces that fit both our style and budget. We never felt pressured, and it was clear that he genuinely wanted us to be happy with our purchase. His customer service was outstanding, and he went above and beyond to make sure we felt confident in our decisions. It's hard to find someone who is both knowledgeable and truly cares about their customers, but Bruce is exactly that person. We are extremely happy with our new bedroom furniture and mattress and would highly recommend Bruce and Simply Discount Furniture to anyone looking for quality furniture and excellent service.

I could not be happier with the service at every stage from this company. The front desk woman is…read morevery pleasant and the salesman Eric, was also very helpful. I appreciate all the help in purchasing this gorgeous couch. Thank you

We purchased a brown Bennett Leather Power Reclining Sofa & Console Loveseat and within the FIRST…read moreYEAR the "leather" started peeling. Apparently their so-called "Goof Proof" coverage doesn't actually cover the product deteriorating under normal use, which is absurd. To make matters worse, multiple stores and sales associates repeatedly claimed that the sofa was "leather everywhere the body touches." That is a complete lie. If that were true, it wouldn't already be peeling and deteriorating this quickly under normal use. Customers are clearly being misled about the actual materials used in these products. Their service process is just as bad as the furniture quality. If you report that something is making noise, they don't actually troubleshoot or investigate the issue. Unless the furniture is literally falling apart in front of them, they look for every excuse possible to deny coverage. The biggest red flag? Multiple sales associates openly suggested exaggerating or lying about when damage occurred just to get a claim approved. Think about that for a second, their own employees know the warranty process is designed to deny legitimate claims, so they coach customers on how to manipulate the system. That alone tells you everything you need to know about how this business operates. They are more interested in selling overpriced protection plans than standing behind the quality of the furniture they sell. Once they have your money, customer service disappears and accountability goes with it. Avoid this store unless you enjoy paying premium prices for cheaply made furniture, misleading sales tactics, and warranty coverage that appears designed to protect the company,not the customer.

Got our second sofa from here, pricing was good, sales wasn't pushy, and we got it about 3 weeks…read morelater. The delivery guys Adolfo H and Oscar H were great! Very helpful, quick and respectful.

warning! Sounds pretty good that you have a good amount of time to "try out" the mattress right?…read moreWell, add up the $250 delivery fee, plus $250 pick up fee (offered to bring it back ourselves and they said we could not because they take it to an undisclosed location" plus any charges you had from each month you paid for the bed then you're really up a creek. Wish I had not gone here!!!!!

Value...and customer non-service! Sleep Number charges…read moresubstantially for their product...but lack reasonable customer service! Their adjustable bed controls are inferior, and when they stop working Sleep Number doesn't offer replacements. Instead, they refer their customers to a third party that doesn't offer solutions ( if you can even get them to return phone calls!). Completely unacceptable...buyer beware!

I'm not one for writing reviews, but their sales rep Heba is worthy of one! I've now made three…read moredifferent purchases there within the last two months or so, two of which have been with her. Her willingness to help, patience and genuine interest in helping us weigh our options far surpassed what is expected. In fact, upon walking in today to make another potential purchase she approached us and actually remembered our names. No sales pitch, no following us around, simply found us said hello, and gave us the space we needed until we were ready. If you want to deal with a genuinely good person, go to her. She's great, humble, and does not pressure you in the slightest. I will always go to her moving forward, and regret not having had all three of my purchases with her. They're lucky to have her, and I truly hope they appreciate how she represents them so positively!

Eboney Calhoun provided excellent customer service! My wife and I never felt pressured or rushed…read more Leaving happy with a new dining table and a great experience obtaining it. We will for sure visit this store when needed. Kudos to Eboney!

Past few months I had noticed a decrease in quality of sleep and improper recovery mentally and…read morephysically. My old mattress I purchased over 10 years ago and has been great to me for so long; But as my therapist and chiropractor recommended, time to find new support. I always prioritize my health and lately have found sleep to be a vital piece of that puzzle. Admittedly I find myself to be a "value bargain" type but I knew my health was priceless for this purchase. I quickly gravitated towards the Tempur-Pedic brand mattresses. The difference between it and others is substantial. Although at a price. Our salesman, Andy, did a great job at giving us a deal we couldn't resist. Next day we had our mattress delivered to our house! And after night 1 of sleep and day 1 of a nap I am so happy with our purchase! I slept so well and already noticed a difference in relief of joint/back pain. Amazing! Can't wait to sleep again Thank you again Andy. The special stuffed animal for our daughter was also special. Much appreciated!

Absolutely!!! The place to go when looking to purchase the "right" bed for your individual needs…read more Andy at the Sleep Shoppe, is so knowledgeable. Pillows, mattresses, mattress covers, sheets. Ahhhh, so many items from which to choose.... He truly wants you to be satisfied with any purchase you make. He suggests different choices, but not to make a "sale", to make sure you understand the choices available to you. If his store doesn't stock an item, he will make calls and emails to find it for you. Andy asked if we ever thought about an adjustable mattress.... no, we never thought of having one. After seeing the advantages, and the lower than expected cost, we did purchase one. So happy with it! We WILL always go to The Sleep Shoppe for our "sleep" needs. As well as recommending to anyone who is looking sleep products. Thanks so much Andy!!!!!