I needed a mattress immediately. I went into the store today and Loretta Zambrano was GREAT! I…read morewas looking for a good mattress for a guest room, and didn't want to go really cheap, nor super expensive. Loretta showed me a number of mattresses, gave me a lot of valuable information and helped me find the perfect mattress. I appreciate that she wasn't at all pushy, but gave me many different options and was very helpful. Excellent customer service with Loretta and I'm looking forward to getting the new mattress - in 2 days:) Nora P. Valencia

Brian is the Best! Since the day I met him till finally purchasing my Avocado Mattress. I am stoked…read moreand so happy to make a well informed decision and purchase. He made everything easy and understanding to my knowledge. He gave me great options and thoughts on what I was looking for and what I can get based on my needs. After 2 visits and much debate and research through online and various sources. I knew that I can only trust Brian at Sit N Sleep! He gave me a reason to buy in person, in a world that's driven by online prices. He also gave me the opportunity to keep trying other mattresses while I finally came back to the Avocado mattress I originally came for. After all said and done. He made the transaction super easy, and got me installation with it too! Thank you Brian!! I'll see you in Studio City when I'm ready to buy again! Lol

Had a great experience at Bedder Mattress! The store was super clean, organized, and had a really…read morewelcoming atmosphere. Alejandra was incredibly helpful and gave us amazing customer service from the moment we walked in. She was knowledgeable, patient, and helped us find mattresses that were seriously comfortable without making us feel pressured. You can tell they really care about their customers here. Highly recommend checking this place out if you're looking for a new mattress!

very nice and friendly people quick and easy would definitely recommend.. very knowledgeable 10 out…read moreof 10 service..!

I bought an adjustable base.i did get a better deal here than sit n sleep.then i ask for delivery…read morefee.they said $150.i said ok cause i was getting a deal.then i look at website and it said free delivery.wow he got me.there goes the better deal.

Looking for a bed?…read more If you want an unbeatable buying experience go and see Cori and her team at Valencia Mattress Firm. Shoutout to Monica Went through a full shopping scenario at Memorial Day during promo. Couple of hours. We had a saved sale to think about it and then cancelled. Fully nice and all smiles even at cancellation. Said we'd be back at July sales. Guess what - we did Even though the promo wasn't valid, this was a big purchase. Mom loved em Insisted we go back to buy and I concurred! We bought 2 Temperpedic mattresses and bases. Originally planned on buying only one! Thank you Cori for giving us the best possible deal we could get and Monica for being on top of your game. People, don't waste time - go to these folks first. They're good folks.

Dont Buy here! Sales guy gave us a "deal" said it was good anytime - went back a week later -…read moremanager said 'no way' that deal - never even tried to negotiate or make up for sales guy mistake - so we said - adios!

Awesome customer service by Ariana. Detailed explanation and very patient. Good deal on mattresses.read more

After two majorly disappointing online couch purchases from Amazon and Bellami, my husband and I…read moredecided to shop in person and walked into Furniture Now and honestly, we were blown away. I came in with a defeated attitude and a long list of things I did not want, but that quickly changed. The salesperson who helped us was amazing. He truly listened, showed us a few options, and then thoughtfully walked us over to couches he personally owns. The moment we sat down, we knew these were next-level comfortable. We ended up choosing a couch from the Essential Collection with gel seats, and it is unreal. The fabric selection process was effortless, and we customized it in the Snow color with the Hilltop pattern no stress, no confusion, just fun. The best part? Zero issues. It's washable! Our custom couch was ready in just two weeks, and it exceeded every expectation. The quality, comfort, and modern organic style feel like something you'd find at a high-end store for a fraction of the price. We loved it so much that we're already planning to buy our next set from Furniture Now. After this experience, we wouldn't shop anywhere else.

I don't even know where to start…read more.. If you've ever walked into this place, you'll notice nobody wants to be there. It looks like the employees hate working there. Against my better judgment, I walked into this place, looking for a kitchen table and a sofa table with stools. I ended up buying a kitchen table that I liked, and I also liked a sofa table that they did not have in stock at the time. The gentleman ordered it for me and said it would be shipped out to the store and they would call me once it was ready for pick up. We went around back, picked up my kitchen table loaded it on my truck and drove home. I waited a few days for the sofa table. No big deal. They called me and told me it was ready so I show up and there's a box waiting for me in the rear of the building. I explained to them that I did not know it was going to be in a box otherwise I would not have ordered it at all. There is a tall black gentleman with braids in the front of the store, was extremely rude. He jumped at the chance to tell me... "You signed for it. There ain't no returns. Everything is a final sale here. You should read what you sign for" (which I agree) but the attitude I could have done without. First of all, no one was even talking to him. He did not greet me. He saw me at the front door and walked right past me like I wasn't there & didn't bother with me. (Yes I looked a mess) but that's no excuse. It looks like he's just ready to argue with whoever walks in the door. He's been working there for a very long time so I'm sure they won't be getting rid of him anytime soon, but I think people should know what they're dealing with at this location. So I walked back into the store and asked them if there was an extra charge for the build. There was a woman that said we don't usually build anything, but we will do this one time as a courtesy. I really do appreciate that the woman was actually helping... but that was only after I called the customer service line. I had many people tell me they were unsatisfied at the store, and I still went against my better judgment and walked in. Shame on me, it won't happen again. Next time, give people all the information and let them know that they will have to build it themselves when they get home. I could've went to IKEA if I wanted to build my own furniture. Sad.

We had a wonderful experience working with Bruce at Simply Discount Furniture. He helped us with…read morethe purchase of our entire bedroom set and mattress, and his knowledge, patience, and professionalism made the process easy and enjoyable from start to finish. Bruce took the time to answer all of our questions, explain the differences between the various options, and helped us find pieces that fit both our style and budget. We never felt pressured, and it was clear that he genuinely wanted us to be happy with our purchase. His customer service was outstanding, and he went above and beyond to make sure we felt confident in our decisions. It's hard to find someone who is both knowledgeable and truly cares about their customers, but Bruce is exactly that person. We are extremely happy with our new bedroom furniture and mattress and would highly recommend Bruce and Simply Discount Furniture to anyone looking for quality furniture and excellent service.

We genuinely wanted to support a local mom-and-pop business and went into this purchase with good…read moreintentions. Unfortunately, this experience was extremely disappointing from start to finish. The bed was purchased based solely on a photo--there was no floor model or display to view in person. When the bed was delivered, it looked significantly smaller and much lower quality than what was represented. We realized right away it wasn't going to work for our space. We immediately tried to resolve this reasonably. We called several times, spoke to multiple employees and managers, and were repeatedly told that "the manager would call us back." That never happened. We went into the store in person, explained the situation again, and were told that while nothing was promised, an exchange might be possible. We left our information and waited. No follow-up. We then sent an email outlining everything clearly and respectfully -- and received no response at all. At no point was there an actual attempt to help us, communicate clearly, or offer a solution. Even if a store has a strict no-return policy, there should be some flexibility or customer care when an item is purchased sight-unseen and clearly does not match expectations. What made this even more frustrating is that we ultimately found a better-quality bed, for less money, with excellent customer service through Amazon. The difference in responsiveness, ease, and overall experience was night and day. We want to support local businesses, but we are not a charity. Customer service matters. Unfortunately, this experience showed us that our business and time were not valued. We will not be shopping here again and do not recommend this store to others.

Got our second sofa from here, pricing was good, sales wasn't pushy, and we got it about 3 weeks…read morelater. The delivery guys Adolfo H and Oscar H were great! Very helpful, quick and respectful.

We purchased a brown Bennett Leather Power Reclining Sofa & Console Loveseat and within the FIRST…read moreYEAR the "leather" started peeling. Apparently their so-called "Goof Proof" coverage doesn't actually cover the product deteriorating under normal use, which is absurd. To make matters worse, multiple stores and sales associates repeatedly claimed that the sofa was "leather everywhere the body touches." That is a complete lie. If that were true, it wouldn't already be peeling and deteriorating this quickly under normal use. Customers are clearly being misled about the actual materials used in these products. Their service process is just as bad as the furniture quality. If you report that something is making noise, they don't actually troubleshoot or investigate the issue. Unless the furniture is literally falling apart in front of them, they look for every excuse possible to deny coverage. The biggest red flag? Multiple sales associates openly suggested exaggerating or lying about when damage occurred just to get a claim approved. Think about that for a second, their own employees know the warranty process is designed to deny legitimate claims, so they coach customers on how to manipulate the system. That alone tells you everything you need to know about how this business operates. They are more interested in selling overpriced protection plans than standing behind the quality of the furniture they sell. Once they have your money, customer service disappears and accountability goes with it. Avoid this store unless you enjoy paying premium prices for cheaply made furniture, misleading sales tactics, and warranty coverage that appears designed to protect the company,not the customer.

warning! Sounds pretty good that you have a good amount of time to "try out" the mattress right?…read moreWell, add up the $250 delivery fee, plus $250 pick up fee (offered to bring it back ourselves and they said we could not because they take it to an undisclosed location" plus any charges you had from each month you paid for the bed then you're really up a creek. Wish I had not gone here!!!!!

Value...and customer non-service! Sleep Number charges…read moresubstantially for their product...but lack reasonable customer service! Their adjustable bed controls are inferior, and when they stop working Sleep Number doesn't offer replacements. Instead, they refer their customers to a third party that doesn't offer solutions ( if you can even get them to return phone calls!). Completely unacceptable...buyer beware!

Just spend the extra $ and buy something that will last 10 years…read more My furniture after 6 months was already looking back now I'm having to replace it. Saving money always bits you in the ass, by good stuff u only need to buy once's buy junk u going to pay few dollars less but will have to buy every year, you end up spending more stupid me for trusting ppls words.

My 2nd time back here and service was just as good as the first time! Everytime I come here they…read morehave a good amount of customers. They are very good at acknowledging and assisting everyone that walks in their doors. Tim has helped me my both purchases here at Tempo collection. First was a cofeee table and just recently I bought this lovely chest drawer. It looks great! And the best part is I didn't have to assemble it, it comes assembled! Definitely Coming back for my couches next. Thanks Tim!

I am so happy with this couch! It's incredibly comfortable and exactly what I was looking for. The…read morecushions are plush but still supportive, and the reclining feature is smooth and easy to use--perfect for relaxing after a long day. Thank you to Alex for the great service!

I first saw this white bedroom set in the showroom and immediately loved it. Seeing it in person…read morereally showed how solid and well-made it is. The bedframe is sturdy, with a clean paneled design that feels both modern and classic -- honestly, it looks way more expensive than it is. The dresser is just as beautiful. The drawers open smoothly, there's plenty of storage, and the matching mirror really brings the whole look together. Everything arrived in perfect condition with no scratches or flaws. The mattress has also been amazing. It's super comfortable -- supportive without being too firm -- and I've actually been sleeping better since getting it. The set was delivered and assembled for me, which made everything so easy. The team was professional and had everything set up exactly where I wanted it. If you're looking for a bright, clean, stylish bedroom setup without spending a fortune, I highly recommend this set. Affordable Home Furniture made the whole experience smooth from the showroom to delivery. I'm so happy with my purchase.