Came in after work and was helped right away. After being asked a few simple questions one of the…read morefriendly sales guys, Nicolas, showed us a few great options within our budget and the whole process was quick and easy! These guys are great! Super helpful and honest. Give them a try, you won't be disappointed.

We were PLEASANTLY surprised when we went to Mattress Firm in Redmond. Our salesman was a NICE…read moreyoung man by the name of Jesse. He was kind and patient and REALLY gave us an education on mattresses. He absolutely put NO pressure on us whatsoever. We returned to the store 3 days later and purchased at mattress from Jesse. We have to wait a couple of weeks to get it and we are very excited. Jesse, I wish everyone had the lovely manners you have. Stay true to those manners and you will go somewhere in life. You are a blessing for sure. I would certainly shop at the Redmond Mattress Firm again.

I can't remember her name exactly (Anna, Andrea, Annmarie something like that) but I was not…read moreimpressed at all. The way she spoke to my wife and I was super condescending and fake, she just seemed annoyed if anything and was even talking down to her employees. H The person who did show great service though was the taller gentleman (bad with names here, I know his name started with an M and he was wearing this awesome looking coat). He did a great job showing us around and answering the questions we had. The place was a bit out of our price range, but we had a blast with him showing us around

Morgan called to let me know the sectional couch is ready for pick-up. Yahooooo. We had a great…read moreconversation. Like we've been friends for years. Aka the best customer service EVER! Time to give Morgan a raise or at least a paid trip to the coast. Cheers, Kelly Lawson

I bought too lazy boys from them in January 2026. They are extremely comfortable chair chairs and…read moreI was able to customize them. There was a slight screwup, but they fixed it. It was supposed to have a left and right handle. They were two rights. I contacted them today because I wanted to get some little arm covers. I have a dog who chooses to put her head on the armrest and I didn't want it wearing out.. They actually make those and they are ordering them in my fabric. The sales person was very helpful. We were able to do that over the phone because they had all my information

We bought an extended warranty on a sectional that was suppose to warranty the fabric on the…read morecushions. Several sections began to pillow severely after just a few years with just me and my wife using the sofa. I called and emailed several times to discuss the warranty and the claim and no one responded. I even went to the store twice and spoke with someone and they said someone in Portland would get back to me in a few days. No one ever has. I thought Lazy Boy was top shelf and that is why we decided to buy there and pay more. This experience has changed my option greatly and would never buy there again

I have just had a magnificent experience with Patio World, from which I am in the midst of the…read moreprocess of ordering/taking delivery of some high end patio furniture. This is all a challenge now, due to Covid supply chain issues, etc. The first issue Patio World resolved to my great satisfaction was that they let me return almost $1000 worth of chair cushions. When the chairs themselves finally arrived this week, after being ordered online at the end of last summer, it turned out that the cushions that were the right size for the chair seats made the seat height much too high--in other words, it turned out that the chairs didn't need cushions at all, much less ones that were almost 3 inches thick. Patio World took them back and gave me a full refund, even though the cushions had been sitting unopened in a box in my garage awaiting the chairs' arrival for over a month. Yay, Mallory! The second great experience happened today when the cover for my new table and chairs turned out to be impossible to put on my new table, even though it was supposedly the correct size. Patio World took back the too-small cover (that was also wet when I brought it in, due to today's heavy rain) my husband and I could not fit onto the table and let me buy a larger size by covering only the price differential. Yay, Carrie! I will recommend Patio World to all my friends. It would have been so easy for them to just say "no" to me on both the cushions and the cover and instead they decided to say "yes." So I conclude this is a fantastic Bend business!!! I hope they will prosper greatly when they move to their new home on the west side. The Reed Mkt location is definitely a pain to enter and exit these days, so many people may pass them by in the meanwhile but I would encourage you to make the extra effort to get into the store and browse their great selection of patio furniture and related items. Also, they totally sit down and work with you to order something if they don't have what you need on the showroom floor. Thank you again Patio World!!!!!

I have had wonderful experience with Patio World in Bend! I purchased a high-end patio set from…read morethem and though there were a couple of issues that came up, Patio World (& Paula!) followed up with the manufacturer and made sure everything was resolved and perfect! I highly recommend this store.

Great prices, great people! Wonderful place to find amazing…read moreprices on used tools, lamps, different types of wood, books, furniture, art, a DIY persons dream.

The Restore team came out to pick up my donated appliances. They were very professional and…read morethoughtful about solutions when everything didn't line up perfectly. Thanks Gary and David!

My previous review sang the praises of Anthony Kupelian for the work he does in cleaning hand…read moreknotted area rugs. Simply the best as we and friends and neighbors to whom we've referred him know. This kind of skill is rare to find even in larger cities. We are so fortunate in Bend to have Anthony here. This week I gave him a call to see what he tought about trimming fringe size on a rug I have in my entry. Lovely rug but the long fringe was continually getting "mussed" up by passage back and forth and I'm just enough of an orderly type to have it drive me nuts and be continually brushing smooth the tousles. Anthony came out, assessed that trimming the fringe would be fine to do for that type of carpet, took the carpet, did the fringe trim, delivered it the next day and it is perfect. Absolutely perfect. Why didn't I think to ask him about this before? If you live in Central Oregon and have an investment in hand made rugs, you'll protect that investment by having Anthony be the only one to handle them. Top notch work and such a truly delightful man to work with. A gem.

Our room sized wool carpets were picked-up and delivered, which was convenient. The price was…read morereasonable and the work was performed well.

I ordered a murphy bed from Wallbed- I'll say the craftsmanship is exactly what I was expecting and…read morethey are thorough when you do the phone call to figure out what you want. If you are not a contractor yourself or don't understand terminology used amongst contractors, I would have one on the call with you. I had my contractor speak directly with Pat throughout the process to explain the vision of what I wanted better. My contractor was able to contact Pat during the build whenever he ran into issues which was great. Lead time takes awhile but, it's worth it. Below is a final product photo- my goal was to make the bed look like a statement wall when not in use so we got a very simple murphy bed to put in the original closet space then, my contractor put fluted MDF over to make it beautifully flush.

I will write a more detailed review in 6 weeks, when the second half of my renovation is complete,…read morebut I want to note that I have been SO impressed with Old Creek. I ordered a Murphy Bed from them to be delivered all the way to Brooklyn, and now I am getting custom shelves to match sent in a couple of months. Lisa and Ted are totally professional, helpful, friendly and catch every detail. I had to call them A LOT with various questions and concerns about delivery and installation, and they were so patient and available. And the bed-- which has now been installed in my apartment-- is absolutely GORGEOUS and so well-built. It's solid wood and so, so beautiful and solid. Seriously, if you are thinking of putting a wall bed in your home, you need to talk to these guys.

A+ Customer Service! Amazing products that take sleep to another level! Highly recommend!read more