Matt is incredibly helpful! We were able to redo our bathroom at a reasonable cost here. Very nice and professional staff including the guys who helped load up our car. read more

Extremely poor service. I bought 12"x24" wall tiles for my shower. I did not look and picked up 3/8" metal trim instead of 1/2" trim. I went today try to exchange back to 1/2" trim. They refused to exchange the trims to the correct size. They said company policy for no exchange. They said my tile man can lift up the trim and let the thin set mortar be exposed along the edge. That's extremely poor attitude and poor customer service. Never go back to this store. read more

Service was ok. Not overly friendly but also not unhelpful. It was an older man who assisted me and I did feel like I wasn't taken very seriously but whatever, I was just trying to find some trim to match my tile. He showed me what they, had I took some pics and asked some questions which he answered and that was that. Store is large and clean. It looks like they have a nice selection of high end textiles. I'd consider coming back for our next remodel, strictly due to their selection. read more

Bedrosians Tile & Stone - Natural textured tiles with grout edge. - Building Supplies Near Me - Anaheim, California

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We came shopping for tile for our bathroom and had a great experience. Antonio was super helpful and we left with samples to take home. Overall good experience and easy parking. Not a pushy environment for looking around and nice displays in the showroom. read more

Bedrosians Tile & Stone - Building Supplies Near Me - Anaheim, California

This place is a creative playground of inspiration - Open airy and diverse material options - enjoy Plenty of parking, courteous receptionist, clean bathroom read more

I had a fabulous experience at Bedrosians in Anaheim! Warehouse Manager Matt Hidalgo was very friendly and helpful. I had a unique situation I needed a solution to, and know very little about tile. Matt took the time to listen to us, answering all my questions. He offered really good ideas and suggestions, and helped us come up with the perfect solution. Besides the great customer service we received, their showroom and selection, and the way they display their products, is far better than any of the other places we went to. And they have really good deals and fair prices. I would highly recommend purchasing from Bedrosians, and ask for Matt when you go! read more

Had the best experience at Besrosian Tile today thanks to Omar Rincon! He was so kind and helpful in helping me and my husband pick out tile and flooring for our bathroom. We got exactly what I had pictured and it was so easy! I can't wait to see how our bathroom turns out! We'll definitely be going back for the rest of our house!! read more

Great customer service, only complaint is they were out of every single tile that I was looking for. Not sure how that can happen but I came in looking for specific tiles that they carry and was told that they were out of stock, in which case leads me to having to go elsewhere. read more

i would check the prices at Home Depot before ordering here. The tile I ordered here was $0.21 per SF less with free delivery from Home Depot. I found this out the day after I ordered my tile from Bedrosian. So I called Bedrosian to see if they will price match (and not even do the free shipping) and they said no. It is no wonder that people are moving away from businesses like Bedrosian and buying at Home Depot. If they won't even adjust their price by $0.21 it shows you that they just don't care and since I already paid for the tile they wanted to get everything they could out of me. Not thinking of repeat business. I am disappointed at closed-minded business people like this. One positive note is that the men who helped load my order were great. read more

Closes early. Hurried over after work, walked in at 4:35 and they turned me away because they were "closed"

Customer Service is a disaster here. Tiles arrived either cracked/broken or missing. Contacted customer service 3 days after they were delivered and we have not 1. received compensation 2. received the tiles we ordered. Photos will speak for themselves. I had to report it to my credit card company because it has been nearly 2 months of my order and I would have lost the ability to get my money back by being respectful and talking to customer service. read more

Bedrosians Tile & Stone - TILES BAD QUALITY - Building Supplies Near Me - Anaheim, California

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Nobody offered to assist me. I saw two sales staff, both women. They walked past me several times and asked people around me if they needed assistance. Not I. Women shopping solo are invisible. There are many other places to get quartz and tile. They have an assortment. read more

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We came to Bedrosians during a bathroom remodel. We visited three times because there were a lot of different design decisions and we were a bit indecisive. Every visit we got great service. The last time we visited we were helped by Iris. She was amazing and actually helped us make some decisions, guided us to where we could get one product they didn't have in stock, and generally was just incredibly patient and helpful. She was helpful without being pushy at all and we never felt like she was trying to upsell or take advantage of us. She even made sure we got our order fulfilled by the warehouse right after our purchase even though technically it was 5 minutes past when the warehouse closed. We will definitely be back again next time we have any stone or tile needs. read more

The product is good. The prices are high....Unless You talk to Nathan. This guy sets his own prices and undercuts wholesale prices. You just have to grind on him. read more

I was doing the Santa Ana tile trek looking for the perfect tile for a bathroom and reluctantly stopped at Bedrosian's. My reluctance was based on a visit to their website, where it did not appear they would have anything like what I was searching for. I am glad I stopped. The showroom is well layed out and easy to shop, and I found the staff helpful, too. They have a close out area in their warehouse. I went through the close out area and found some tile that worked well for me at a great price. The staff that loaded it into my car were friendly and helpful. It was a positive experience. read more

Bedrosians Tile & Stone - Tile from Bedrosians installed and grouted. - Building Supplies Near Me - Anaheim, California

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From start to finish, the team here at Anaheim was exceptional in every way. As someone who can be quite particular (okay, DIFFICULT), I made the process of choosing tile very complicated.. but the staff were incredibly knowledgeable and patient. I came back after the first time with concerns, and they worked with me to find a better option when I wasn't so happy with the color. Which is something I should have been aware of myself from the get go but thankfully they had so much professionalism and patience to help me resolve. They didn't just meet my expectations; they exceeded them. We've unpacked the box and the quality of their tiles is top-notch. It's clear they take great pride in their products and customer service. They truly turned my design challenges into a delightful experience, even joking with me after I made their lives so hard lol. Thank you, Bedrosians, for your exceptional service and for helping me create a space I absolutely love! Special thanks to the girl in front desk with fire eyelash extensions and Ray, and the delivery fulfillment guys in the back!!! read more

Just placed an order with Danielle Ramirez and she was absolutely amazing. I can't recommend the store enough, great clear selection. Customer service with tile is always a hassle but Danielle has been wonderful. I will continue to be using Bedrosians for the remaining three projects we have. read more

The customer service here is not great. I would say purchase somewhere else where the return policy does not charge you 25% restocking fee for purchased items within 24 hours. They're OK to make mistake by sending the wrong tile and then charge you if you order too many. Poor customer service is not gonna make your business grow. read more

Upon entering the store, I saw 3 ladies behind the counter chatting and on their phones. Completely disinterested in finding out what I was looking for, stating that what I wanted was not available. When I asked for other options, one of them waved her hands and said I could look around the store. No one got up to help, guide or suggest any alternate tiles that might fit my needs. No service whatsoever I didn't know this was a self service warehouse. I thought it was a showroom with knowledgeable, professional staff, providing at least a basic customer service. read more

We've never actually bought anything here and no one has ever greeted us, but it looks like they are helpful once you ask them. The 5 stars are for the showroom itself. If you're looking to remodel, it's nice to come in and look at all the displays. They have so many shower and glass set ups that you can get a good idea of tile combinations that you like and don't like. read more

Bedrosians Tile & Stone - Lots of displays! - Building Supplies Near Me - Anaheim, California

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It was a fantastic experience with Bedrosians! We were searching for vinyl planks for the flooring of our new home and were thrilled to find such a wide variety at Bedrosians. The quality is unbeatable for the price. Once we selected our choice, placing the order was incredibly easy, and we received it within just two days--truly the fastest service ever! I highly recommend visiting a Bedrosians store or exploring their online selection to check out their products. read more

I have worked with Roger Perez on multiple home renovations. He is excellent. He is always professional and polite He follows up on any calls, questions, or concerns immediately. He is very responsive, a good listener, and ensures all of the customer's needs are met. He is amazing!!! 5 stars!!! read more

BEWARE- 8% MISCELLANEOUS fee on top of the 7.75% tax rate. YOU'RE PAYING 16% ON TOP OF YOUR PURCHASE. Check your receipts, they don't post it on any sign or their website, I've already CHECKED. Bought some clearance tile only for them to pump it back up with this hidden fee. It's sad on how dishonest companies can be, especially during this tough economic times, instead of helping they deceive us. PLEASE CHECK YOUR RECEIPTS and find THIS MISC FEE, Let me know if you too fell victim to this, need to confirm before moving forward. Gotta know if this is company protocol. The person that rang me up was an actual manager, so the feeling is they know exactly what they are doing, PLEASE SHARE with me. read more

Great tile selection and nice staff! The showroom is quite varied to give you a good idea of the space you may use your tile and stones in. read more

Bedrosians Tile & Stone - Bunny - Building Supplies Near Me - Anaheim, California

I needed some tile for another project to upgrade my house. During Covid you're staring at the walls thinking I need to fix that. When I felt comfortable walking in here, I was a little taken aback. This man who identified himself as the manager was really rude, got way too close during a pandemic and was did not wear proper PPE. We're still in a pandemic and you can't wear a mask to protect your customers bro? That's not cool. I was looking for something similar to what I found on Houzz and he was somewhat knowledgeable but he was really rude. He's very harsh. I was looking before I sent my contractor in and thought wow this guy is really a jerk. Who wants to deal with this man? Not I. I noticed he just walked away for a while from me. There was another person who tried to help me but he kept interrupting and I thought well you didn't care to help me before so why interrupt now? I think I'll go to another store instead. Searching out tile for your house is stressful and the manager made it even more stressful. No thank you. read more

Lonnie was extremely helpful upon purchasing my materials. We are remodeling the bathroom and had to purchase extra materials. When I went back the materials were $2 more but he was able to price match. In addition he helped me place materials in my car. He was super professional and helpful. read more

Purchased Bedrosians tile for a steam shower, and they said the tile was rated for a steam shower, but after a few years we noticed small cracks in the ceramic tile. It turns out the tile started crazing. I had the tile tested for crazing resistance by the Tile Council of North America, and all 5 tiles failed the test. I also had 2 independent inspectors come out to determine the cause of the crazing. Both agreed the issue arose due to bad tile Bedrosians sold me and not installation. Bedrosians said they won't do anything because we are outside of their 1-year warranty. Good tile that is rated for a steam shower should last way longer than 1 year. DO NOT trust Bedrosians. read more

Bedrosians Tile & Stone - Faulty tile that does not meet tile standards. - Building Supplies Near Me - Anaheim, California

Beautiful tile. Bad service. They just dropped off 700 pounds of tile and it's sitting in my parking space, three floors down. Refuse to put it in the elevator. So if you live in a condo on a second floor or higher be prepared to carry it up yourself or pay a second moving company to do so for you. They were quick to take my money but don't care what happens after that. read more

Bedrosians Tile & Stone - Unless you can lift 700 pounds you'll have to hire a second moving company to bring your Bedrosian tile into your 2nd floor or higher room. - Building Supplies Near Me - Anaheim, California

It totally disappoints me to write this review because I like my tile, but I feel like everyone could benefit from my experience with Bedrosians. I purchased tile twice from the store, and while the salespeople were helpful, it went downhill after I got home. My tiler installed the tile, and while I was out for an hour, I came back to see that there were two solid white tile pieces that were one color on one half and another color on the other half. My tiler should have noticed this and didn't, so I had to have him pull out an entire section and redo it (for a cost, of course). When I called Bedrosians, the rep was kind, admitted it was a mistake and promised to get back to me. He called back to let me know that their production department doesn't take any responsibility once it's installed. Even he sounded surprised at their response. I get it, my tiler should have caught it, but no responsibility whatsoever? That's a lack of customer service. Basically, they could care less if you're unhappy once you leave the store, and they definitely don't care about retaining customers. What would have been the right response? An apology from their production department, a small reimbursement to show they mean it - frankly taking some responsibility and not leaving it to the poor sales rep to apologize for your mistake. So learn from MY mistake - break open all your boxes of tile in their parking lot when you leave and make sure to check each and every one for production mistakes since they obviously don't care once you leave. Or go shop at one of the many other stores in that area. read more

Bedrosians Tile & Stone - Two production issues - Building Supplies Near Me - Anaheim, California

Lonnie Martinez is a disgrace to this company I have been a customer for years and will never go back again because of this Manager He was extremely rude to my wife when she was asking simple questions and got under her skin then he told her to leave his store Mr. Martinez you are only a worker you have no right to kick anyone out of the store you should be ashamed of yourself For bullying a woman read more

Bedrosians is a huge tile and stone store located right on State Collage blvd in Orange County. They're lay out is very helpful when it comes to getting ideas or just trying to find the right tile combination for your project. Carina helped us and was an absolute pleasure to work with. She made an otherwise painful process completely painless! Thank you Carina for your help all while being patient and friendly. We never felt rushed, even though we were unsure of our design and color selections. We bought tile for our new additions both bathrooms and kitchen. We also decided on a pallet of beautiful stone for the patio as well. It all came out beautiful. Any future projects will have us coming back! read more

Three weekend trips to Bedrosians and I feel like this was a second home... a bit of background, this is our first major remodel so we were looking for all things kitchen and bathroom. Our first salesperson was Tony. He was kind, patient, and gave his "Tile 101" crash course of what works, what doesn't and answered all those questions that first timers ask. He was great. In subsequent weekends he was busy with others and we got both Celeste and Jennifer. Although they joke they are sisters, they actually could be. We brought in everything we bought and they gave us their aesthetic and really helped us with our final choices... even on selecting the best grout for the room. Celeste and Jennifer went so far beyond expectations and after three weekends my wife and son said, "It's weird, we may never see them again" and they were honestly a little sad. That's a testament to their kindness, knowledge, and terrific sense of humor. Great product, great people, great experience. read more

We went to Bedrosians on President's Day and was helped by a woman named Laura. She was very kind and so knowledgeable. We've looked for so long to find a perfect backsplash and she was able to get us a sample of one that we loved there. She also helped us pick out some perfect tiles for our fireplace we were remodeling as well as our bathroom shower. She was upbeat and friendly. We enjoyed our shopping experience with her. read more

Bedrosians Tile & Stone - Building Supplies Near Me - Anaheim, California

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Working on a large project with more bathrooms than a person wants to think about, but Danielle Ramirez came shining through. Her creativity, optimistic attitude and hard work swayed me to source the materials through Bedrosians. I am so grateful for people like her who really enjoy their jobs and helping others bring life to the visions they have for their projects. read more

THE ANAHEIM LOCATION SCAMMED ME OUT OF $800 - AND WHEN I CAUGHT THEM IN A LIE, THEY REFUSED TO REFUND OR EVEN RESPOND. This location sold me $800 of a left-facing shape of tile, that needs a right-facing shape of tile to complete the pattern and have the pieces fit together. They informed me they were all out of the right side, but a quick search online revealed that there were two other companies that sold the right side. They happily allowed me to place the order for the left through their store, which had it on clearance, and the right side from one of the other two companies that didn't have a sale going on. A few days later, I received an email from that other company saying that they were actually out of the right side and had to refund me. I then ordered from the second store that had it in stock, and the same thing happened. I quickly reached out to Bedrosians to cancel my order. A member of their team responded saying she was very sorry the other company had to cancel, but that it wasn't their fault. They shipped the tile already; I understood. So I reached out to both other companies, saying that because they list products they don't have, I ended up spending $800 on left tiles that I can't use. I asked them if they could help me at all. But I was very surprised when both of them called back to explain how they work; when they receive an order, they simply forward it to Bedrosians to fulfill. Which means that Bedrosians knew all along that if they were out of stock, then everyone was out of stock. Yet they allowed me to place the order anyway. I do not believe this was a simple miscommunication. If it was, when I reached back out, I think they would have been very apologetic and helped accommodate a return on the tile they sold me. Instead, not only did they refuse to refund me, they actually went as far as refusing to respond to me. So, I can only conclude that I've caught them in a lie. They realized they ran out of the right side, but wanted to make sure they had the opportunity to dump the thousands of dollars worth of their excess left tiles on their customers first. Worse, they placed their tile on clearance, to make sure it could never be returned. Be very wary of this dishonest company & location especially! read more

They have a great selection of tile and I like the discounts they offer via Instagram. read more

Bedrosians Tile & Stone - Magnifica Calacatta Super White 1x4 - Building Supplies Near Me - Anaheim, California

Run of the mill tile store on state college blvd. Not bad and not great. I was hoping for service but no one ever reached out to help.

Checking out Tile Row in Anaheim, this is one of the few that are open Sundays which is a bonus, but also one of the more pricey options. Also not a huge fan of the service, we were in here for quite some time and not one sales person approached us. I would have had some questions, but they are understaffed on weekends, so we passed and went on to the next store. read more

I purchased tile and grout from them as per my contractor suggestion. Contractor gave me required square footage and recommended I ask them for the number of boxes of grout I would need. As per Bedrosian recommendation I purchased 4 containers of grout. It turned out to be double what I needed. When I attempted to return two unused containers of grout, they would not take them back since it was beyond 30 days. There are many choices of Tile stores on College Blvd. I would recommend you drive by Bedrosian and purchase from another tile store that values the customer. read more

After purchasing over $5000 in stone from Bedrosians for my home project I had a few boxes of stone that was not used. I tried to take it back and I was told that they have a no return policy. So any savings I had by going to Bedrosians was lost on the material they would not take back. Most stores take back unused material and might charge a restocking fee but nope not these guys. You would be better off going to Home Depot or almost any other store at least if you have extra material you would be able to take it back. So disappointed in the policy and customer service of this place! 11/15 update: I don't know who the branch manager is and I certainly never had a discussion regarding the return policy so this reply is absolutely not true and I will never shop at Bedrosians again and I urge everyone to shop elsewhere as well. You will be much better off going to a store that will return your unused material even with a restocking fee! read more