From start to finish I worked with Jonathan. Not only was he super helpful but just so kind. He helped me put together our dream bathrooms and kitchen stone. No detail was left behind. Bedrosians has something for everyone. Really worth checking out. read more

The people at Bedrosian are very friendly and helpful. We worked with Jonathan to buy tile for our bathroom remodels. He was so helpful and answered all our questions. Very happy with what we purchased, the selection and the customer service. read more

We worked with Jonathan and it was a wonderful experience from start to finish. We used Bedrosians tile in the primary bathroom, and laundry and the tiles are perfect! Jonathan was professional, offered great design ideas and even better customer service. He was a joy to deal with throughout! Can't recommend Jonathan and Bedrosians enough! read more

We needed tile for a backsplash in the kitchen. Bedrosians has a very nice showroom with lots of tiles displayed. The staff is very friendly and helpful. Picking up the tile from the warehouse in back was easy and fast. read more

If you're looking for tile, you definately need to check out Bedrosians. They have a ton of options and displays. They carry lots of tile in stock. Service is good and pricing is fair. We love this place! read more

A wide selection of quality tiles, we liked the designs and bought a few boxes for our bathrooms. They also carry trims and grouts, which was very convenient. The staff were friendly and helpful, Jonathan patiently helped with all of our orders. read more

I was impressed with the good service I received. The staff were attentive, and the attention provided by Jonathan was very helpful. I'm so glad I chose this place, I highly recommend it. read more

Unfortunately, I had the same experience as Marshall R as far as far the ''good, the bad and the ugly' with Bedrosian...and no I'm not his wife writing this review! :) I walked in on a Saturday around 10am without a greeting which to me isn't a big deal as I like time to peruse first. But when you have 3 employees who see you walk in and can't even say hello that's already a bad sign....and I'm not a hard-to-please customer! I mainly came for the tile on their Yelp page: the Infinity Collection (Kona) for a bathroom remodel but couldn't find anything similar on the floor...after about 20 minutes of perusing still no one on the floor except a gentleman eating his breakfast in one of the sample showrooms. Okay no worries as I see 4 people behind the counter who could probably assist...hmmm I finally go up to the counter and 2 were busy eating their breakfast 1 on their personal phone and other on the computer..I wouldn't have a problem if It was busy (it wasn't) but I'm the one having to say hello to ask a question? sorry to disturb you... I would give 2 stars but the gentleman who did assist was helpful with the 3 questions I had 'where is this tile' (showing him Yelp pic) only to be told it had been discontinued which led to my 2nd question 'is there something similar?' which he showed me (didn't really look it) and 3rd 'does it come in a smaller size?' which I was told was what was on the wall (chart showing the sizes available)....alrighty...I think I'm done Unless you come in with a contractor or designer or already have a tile in mind, you won't get much help. Maybe they're there only to advise on quantity and place ur order...I realize they're not a design firm but figure working in the business they would know more! To be honest, didn't feel welcome or relevant so I left. Of course this morning, coworkers asked me how tile shopping went and shared my experience...I don't know if 'good, bad , and/or ugly' but a summary: = GOOD: Variety of tile..options. Sample set ups with cabinets so you can envision the room with tile. Competitive pricing = BAD: Glad it WASN'T just me! 2 co-workers had the SAME experience of walking in (crickets), no assistance, greeting, walked out after 20mins and went elsewhere. = UGLY: NO help...place not busy, but staff too busy to leave the counter or take a break from breakfast. I usually review places and can be very forgiving but this was just bad! ***BIG SIGH*** and (sad face) read more

Bedrosians Tile & Stone - Flooring Near Me - Hayward, California

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Love love love how my bathroom turned out! Thanks to Nancy! She was an amazing help with my vision and ordering all the tile. Every e-mail Question I had she was quick to respond and was very helpful. I used Calacatta oro polished porcelain tile for the shower with a crème grout (forgot name) and Clara white tile with bright white grout for the side walls. I used Calacatta oro matte for the floor in 4x6 . The trim was Clara white for the custom niche's and unglazed pebble in Bali white for the shower floor which feels amazing on the feet!! . All was at such a great price too! Thanks Nancy!! read more

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Visited late morning on a Tuesday, was greeted when I walked in. I looked around, even though I went there planning to select a specific tile (which I did.) They have a few displays of backsplashes or shower walls and a large selection of samples. I went specifically for the Cloe tile (they have a display in white and grey.) When I was ready Nancy was super helpful in placing my order and they had it in stock so was able to immediately pick it up. Although I did not have to pay for shipping, there is an auto 6% surcharge, it was still faster than ordering online and just a tiny bit less expensive but not much. We have not installed the tile yet, but I was happy with my experience and would recommend. read more

Great tile selection and very reasonable prices! When we made changes and needed some added tile they were great! I would definately recommend! read more

Bedrosians Tile & Stone - Great looking tile - Flooring Near Me - Hayward, California

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I just simply love going to Bedrosians Tile & Stone store in Hayward. It's very visible and easy to find, great parking in front or in back, a very spacious showroom with tons of tile & stone examples throughout. The hospitality there from the showroom gals to the men in the shipping & receiving area is just a wonderful experience all around. I also want to say Thank you to Manager Jessica for making me feel like more then just a customer but a friend too! read more

The Good -Plenty of selection -Nice use of the floors to show different tiles The Bad -Can be excessively expensive The Ugly -No help at all My wife and I did about 10 laps around the floor and didn't receive any help at all. Would have been nice to receive some direction and help but instead we just left instead. read more

I recently moved to the area and I was looking for a tile place since I'm planning to remodel my kitchen and bathrooms. My contractor recommended me this place and I can see why-they have an excellent collection of tile!! I had no idea what I was looking for when I walked in, but I left with samples and great ideas after being helped by the people in the showroom (I can't remember names, but they were all very helpful). They did not only show me material, but they also educated me between the difference of porcelain tile and natural stone, etc... which made my decision so much easier. I have never had such excellent customer service. THANK YOU guys!! read more

Bedrosians Tile & Stone - Flooring Near Me - Hayward, California

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Pretty terrible service overall. I ordered a bunch of tile for my bathroom. Turns out, their calculations were wrong and I was super short on tile. This was not surprising because they acted pretty clueless and made mistakes when I asked them how much tile to order. So.. not a huge deal right? I called to order more only to find out that the line had been discontinued and there is no way to get more. Great. Oh, and they don't take returns. I call back at a later time to inquire about ordering additional tile for a related line which was still in stock. They told me it would not be available for a month(!?). I then asked if this specific tile had trim available. The clerk said no but that I could use trim from another line. She rattled off 3-4 different lines which might offer matching trim. When I asked her if the colors and finish matched, she told me to look at the pictures online to figure out if it matches. It seems like the clerks there don't understand their own products very well nor do they understand how tile needs to get purchased and applied. In the end, I figured out a way to get around their inadequacies and inability to help me. However, it took some legwork and ingenuity on my part to narrowly avoid major delays and sunk costs. read more

Very small location. They don't carry granite slabs and the staff weren't helpful at all. Too busy playing on their phones to help customers. read more

Bedrosian Tile has a awesome collection of tiles of all style, shapes and patterns. Their showroom has many examples of patterns and styles w/ many options that are available. I was able to choose the perfect tile and trim to turn my ordinary bathroom into a classy stylish showroom bath! Their prices and availability are very good and reasonable. Don't go to the chain stores for quality tile, go to Bedrosian! The Bedrosian staff is outstanding and extremely helpful. They will help get exactly what you need and do it with a friendly smile. read more

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Came in to look at natural stone options, gather ideas for a complete downstairs project. No one greeted me or even acknowledged I was in the store. I took some idea sheets, took a few photos and left. I will not be returning to this store for my project. Also, there was not another customer in the store. The parking lot was empty. Based on my experience I am not surprised. read more

My only complain is that their store hours are inconvenient to retail customers. As of today, their store hours are 8:30am to 4:30pm from M-F and CLOSED on Sat/Sunday so basically it leaves no time for someone with a 9-5 job to visit their store. They will loose my business ofcourse and maybe they wouldn't care because they cater to a different market and I will have to take my business elsewhere (e.g. KZ cabinets and granite). In this competitive market - i hope the company will take this feedback constructively and consider changing the store hours to better accommodate customer needs. read more

They are one of the best tile manufacturers in the area. Since they are manufacturers, they obviously have better prices that other tile dealers in the area. Great porcelain slabs & tiles! Service levels may not be consistent - they are always so busy and that could be one of the reasons. read more

After spending countless days searching for the perfect tile for our home we finally found it here because of the amazing variety of options they had. I would highly recommend, and also a special shout-out to Jessica for going out of her way to make sure we had a great experience and helping us out in anyway she could. - Zafari Family read more

I'm in the process as we speak with purchasing our quartz countertops for our kitchen remodel. I'm so thankful for GENESIS, who has helped me so much with this process! She's kind, attentive, honest, and is an expert at what she does! She is moving soon to a branch out of state which is a big loss for the Hayward branch, BUT they can learn from her great customer service skills. Thanks so much Genesis and I look forward to completing my purchase with Bedrosians! read more

Good Evening ! I have been in and out of this place a few times, just to get some ideas, the staff was very helpful! Great customer service! The girls in the showroom were of such great help! they helped me put some beautiful pieces together and I absolutely fell in love with the tile and back splash we picked out! I am very satisfied with the service I received from all of them! Beautiful showroom and also the girls showed me the new displays they have been working on inside the showroom floors and they look Amazing! So much creativity! ..I absolutely love this place and I will definitely recommend everyone I know to Bedrosians! read more

Awesome service and good selection of different tiles/styles. Worth a visit to check out their products.

I like the tile selections and the showroom staff were pleasant and helpful. I gave 3 Stars because when my niece and baby went to pick up our order, the warehouse person, Jonathan, was so rude and condescending to her that she made a point of getting his name for this review. No excuse! read more

I came in today looking for tile and backsplash for my kitchen and i have to say I was blown away by the amount on selections bedrosians has. I walked out of there with samples and a very reasonable quote. They definitely have my business. The customer service was awesome the girls are super friendly and very helpful. read more

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Absolutely love this place!!! From the lovely girls in the showroom to customer to the helpful gentlemen in the warehouse. Amazing place to shop, they have a huge selection of tile and stone with some of the best pricing and the people are amazing to work with. I came in with my wife on a saturday, they were super busy but took the time to help us put our design together and stayed under our budget, what we loved the most is the customer service and desing help we got from this girls they know what they are doing and they work as a team making sure every single customer in the showroom is being helped at every single moment. Thank you Bedrosians team we are beyond satisfied with the end result! Come see them for your remodel needs you will not be sorry! read more

This review is long overdue. We got out kitchen done 2 years ago and got the tiles for the kitchen floor, and backsplash here. The woman we worked with was extremely helpful, and the pricing was affordable. We could not have been happier with the service, price or product! read more

I like the way they present the tiles. They are also generous offer the samples. I think I'm going to order all my tiles here after talking to my contractor. read more

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We purchased marble stack-stone tiles from Bedrosians, and we couldn't be happier. Not only was the price reasonable, but the quality and look was exactly what we had in mind. The tiles also came in and ready for us to pick up very quickly (about one week). I am also impressed with their customer service. Don't get me wrong, they were very busy on a Saturday afternoon, but we were still acknowledged and helped. The ladies at the front counter also know their stuff and are super friendly. I would definitely recommend coming here for all your tiling needs. read more

Bedrosians Tile & Stone - tiling from Bedrosians - Flooring Near Me - Hayward, California

WOW...I was so impress with this store. A huge selection of tile and stone to look at, and great displays. Made it easy to select the tile for 2 of my bathrooms...lucky me!! My order will arrive within a few days, from their LA store...pretty darn fast! Small off-street lot, which is helpful at this location...well worth the drive! read more

This review isn't just for Bedrosian, but the Bedrosian in Hayward. Not to mention the beautiful tiles, I highly recommend this location. I live almost equal driving time to the Bedrosian Rancho Cordova and Santa Rosa and Hayward. By far, the staff at Hayward was friendly, most helpful, and very patient. They always answer their phones, and in person, the staff is just as nice. I can't say enough about Bedrosain in Hayward. read more

Really bad customer service. Their 1st sales person emailed me 8/12-15 that one box tiles are broken and the replacement is on the way, but I've heard nothing till now. (it's been one week) I checked on the phone and the 2nd sales said I have not been charged for that one box - actually I was charged the full price. When I asked the status of the one box she said it's been picked up on the 13th? the 1st sales person told me on the 15th that the one box is on the way. This is supposed to be a big company but I wonder how their product tracking and customer service systems work? read more

My parents have been coming to Bedrosian's for their flooring needs for a number of years, and so we once again ordered some porcelain tile for our bathroom flooring this time around. The showroom is extremely clean and organized, and selection is plentiful - pretty much any color and material that you're looking for is available here! The customer service is equally fantastic! Monica helped us with our order from start to finish and even arranged for us to take 3 tiles home to test out the color combinations. We fully expected to pay for the samples, but she printed out a quick invoice and had us on our way with no deposit required. Of course we brought back the samples promptly within 7 days, as requested. After the work was finished, we realized that there had been some miscommunication and our contractor accidentally added an additional area that we had not planned to tile, thus leaving us with 2 unopened boxes. Monica went out of her way to make some calls and figure out how we could possibly return the unused tiles (they normally don't accept returns). Accommodating service like this is so hard to find nowadays - definitely ask for Monica when in need of flooring assistance! read more

I have purchased about 1400 sqft tile from Bedrosian. Their tile was very nice. I may have visited tens of tile stores around bay area. I found the quality of their tile was amazing. I have worked with their sales person Lovely Ramirez. She was not only explained the tile and models/types of tiles and their coatings, but also guide us to choose the good quality tile from a wide variety of tiles for our home. Once the tile was installed, It was just looking great. They contacted me about a month later to find out how everything was worked out as a followup to see if there are any questions. This is really great quality of their service. I would highly recommend Bedrosian for tile shopping. read more

We came here looking for Hydroment grout, and after checking the color stick-samples we were able to find two colors to match our floor and wall tiles, respectively. Unfortunately, we bought some non-sanded grout for the walls on our contractor's instructions that it turned out we didn't need. And because Bedrosians has a firm no returns policy, we were stuck with it. Also, while the floor grout color ended up being perfect, the wall grout proved to be much lighter than the sample. All in all, I don't think we'll return to Bedrosians. There are many other places to buy grout that have much better return policies. UPDATE: Bedrosians' Hayward manager Jessica contacted me, offering to make an exception to their return policy. Unfortunately, several weeks had gone by and we'd already given the grout to our tile installer. But I'm bumping my rating from two-stars to three-stars to acknowledge Bedrosians' responsiveness. read more

No one said a word when we walked in. No hello, no how can we help you, nada! Beautiful selection in the store and lots of model set-up to choose from. Walked around for about 15 minutes but as stated on my tip, no one said a word to us. No one offered to help or let us know they were there for questions. The staff just sat behind the desk and talked on the phone or checked their personal phones. Very disappointing in the customer service. read more

AMAZING SERVICE Sofia was absolutely excellent. Sofia and staff was very knowledgeable about all materials they were selling. If it wasn't for Sofia and staff I would have never started with my dream bathroom. High quality service and materials. We will recommend Bedrosians Tile to all friends and family. read more

Sofia was so helpful! She assisted me in making selections & she had great suggestions. She made this process so easy!

Very nice showroom and super friendly staff. Gladys was helpful and knowledgeable.