We came here today to get some Top Soil because we saw a good deal on their website. Unfortunately I think the website is not up to date so the soil was more expensive than we thought it would be. That being said service was great, Kim was great and very helpful. read more

Site One has purchased 2 of my favorite Seattle landscape suppliers, Terazzo and Trendset, and ruined both of them. The inventory for natural stone products has been moved to remote locations, the sales people have zero product knowledge, the yard people are mostly rude. For context, Ive been a custom residential landscaping pro for 40 years. They're charging $98 for a yard of gravel that i can get for $65/yd somewhere else. Since SO took over Terazzo it's been a slow decay. At first it seemed like things were going to stay the same but eventually it all went downhill. I will never return. read more

I like the office set up. The customer service reps answered all my questions and even followed up with me on the phone/gave me additional info to find rocks I was looking for. Very attentive! read more

This is the place to go to when know what you want. After visiting Lyngso and other rock places. The place is not for the faint of heart, it reminds you of scary places where bad things happen around the corner in movies. haha. But, the prices are 1/3 better than the other places. Customer service guys are helpful even when I stepped in 3 minutes before closing. All in all, good experience. read more

Dear owner your store got one of the most arrogant, rude and unprofessional staff ever i encountered in any business in recent times. The lady over the counter gave me false and incomplete information about "online order discount" without handing over the discount code to me, neither did she tell me about in person delivery payment making me come for a second trip. This same lady next day attempted to charge me a false amount which i already paid online, and upon confronting her about high amount, she mentioned on her screen; which i dont get to see; the amount is lesser and right one, and in case if I am billed more i should come back for a refund, with a rude disposal tone. Why the hell customer needs to drive back to your store when the mistake is on your end, and you are denying to fix. Both the staff are rushing us to get out of store despite I am interested to buy more stuff and inquiring about prices. Last but not least, I was not given any receipt for payment i made, even after repeatedly asking, which is completely ILLEGAL as per consumer law. I am complaining this to BBB. Your staff is extremely rude, cold, unprofessional, flawed with lack of training and disgusting to core to deal with. I would pay 30% higher somewhere than coming to this store, to avoid dealing with this arrogant, headstrong staff whom you left upon customers. read more

I used to go here when it was Clarks. They weren't great, but polite, helpful and knew their jobs. Today I show up and notice it's been bought. I was the only customer in the showroom. The clerk completely ignored me until I spoke to him directly. Even then, he wouldn't look up from his phone to give yes/no answers. I really needed 3 cubic yards of mulch so just went ahead and bought them despite the complete lack of professionalism and ineptitude. I asked; he came with the new company, Siteone. Maybe they don't train their people or otherwise set standards. read more

I thought the Lady behind the counter was very nice & helpful. I was treated well & they helped a lot. I will be coming back for more advice & rocks. 5 stars ! read more

I come to store to buy a blue decomposed granite. After I paid I came outside to get my order. I told a service guy to get a decomposed granite for me. He filled up three buckets with broken rocks I disputed him by saying it is not a composed granite. He said " it is too late" and left. It was unprofessional. I will surely not be back this store ever again. It was first and last visit to SiteOne Landscape supply for me. read more

Siteone Landscape Supply - Building Supplies Near Me - Hayward, California

I went to the store located in Kissimmee at 485 E Donegan Av and I can tell you that customer service is really poor, after been at the store for about 10 minutes nobody came to the counter until I approached a small office and I was told by an employee "GET OUT, GET AWAY, GET AWAY DONT BOTHER WE ARE ON BREAK", the guy literally yelled at me, then finally somebody else came quickly and helped me with the product I needed I recalled his name ERICK and I got no complaints about him but to be honest don't go there poor customer service they treat you like garbage. read more

For what it's worth this place is a great resource. About a decade ago I had them deliver a truckload of dirt for some raised beds I built. The soil was good enough. Recently I built 7 very large tree planter boxes and needed some more soil. I did a bunch of research, looked at different options and decided to sample some of the soil I was going to use. They sell bags you can pick up. I think I'm going to have them fill my truck up this time, the delivery has gotten more expensive, if I were only to get one cubic yard it would be cheaper to buy soil at home Depot. The more you purchase the better deal you're going to get. Some reviews of this place make note that the staff can be less than helpful. This is not been my experience over the years. I think people are being overly sensitive. Do you have to ask for what you want, they can't read your mind. read more

Not visible from the street - but probably the best way to get a large project done. If your working on a large area nothing is quicker than have a truck load dumped right where you need it. I had been buying bags at home depot but it is expensive and very time consuming. The lack of visibility from the street - if your at all curious be sure and drop by and drive into their parking lot. I think it would be great if they could somehow put a little of their product alongside the driveway to advertise similar to how the neighbor on the left did. Probably best for contractors but they do sell by the bag and offer samples. I found the ladies behind the counter to be very friendly - almost fussing over me. Pricing can be a bit confusing as some rockeries sell by weight - some by volume - I did a little math on all of it and its very competitive but the price varies on the product. If you want large boulders or statement pieces - no better place - don't think Home Depot or Lowes even sells that sort of thing (maybe online with direct shipping). read more

I used to go to the San Leandro site (now closed). There, they were friendly and accommodated my needs. (like cutting rebar to my specifications--at no additional cost!). They are gone and now it's Siteone which is farther away from my residence. The facility on Industrial is nearly impossible to find! We drove around for over an hour and finally gave up. If (when we get there) the costs are comparable to those at the former San Lenadro site, I will give another review. Otherwise, these new owners are looking only for the high end customer. Are you one? read more

The entrance to the site is not paved and you have a very high probability your car will have flat tire here. I just went there and big screw/nail damaged my tire. read more

I purchased 10 yards of top soil 6 months ago, appears to be infertile/ bad; weeds won't even grow. read more

Siteone Landscape Supply - 10 yards of top soil. - Building Supplies Near Me - Hayward, California

I called the San Leandro location today, he said he had another customer and put me on hold for a few minutes. I waited for 20 minutes hung up, called them back and he wanted to put me on hold again. I said "no you left me on hold for 20 minutes already" and I gave him my phone number so they could call me back. It's now 4 o'clock and now they're closed. No call back. Does anyone else have another company that deals with bulk wood chip in Alameda county? read more

Bought pavers, retaining wall and rocks from this place for my backyard work, cannot complain too much about the products except for some dog shit in paving sand. About the service, they can always make you feel you should be grateful because they are willing to sell you the rocks, and for your stupid questions, they are reluctant to answer that. Their driver took the pallets back when doing another delivery, I called them right after to see if I can get my deposit back, they asked me to be onsite, since covid errand didnt get back until a few months later and they refused to return my deposit. Overall, it might be a good place for contractors in terms of price, however if you are a regular consumer like me, better go with homedepot or lowes unless you'd like to be treated with no respect read more

While, I understand that most businesses are adjusting hours Because of covid. This place keeps adjusting it based on the traffic of the day. Example- call and confirm ...open until 3, but when you arrive just hours later, they are closed early. Has happened multiple times. My favorite time was when I arrived at 2:45, and the man closed the fence right in front of us. It wasn't even 3 yet! Anyway I guess best bet go super early And cross fingers read more

The name has changed but this place has been awful the last two times that I've been here. I will definitely not come here ever again which is unfortunate because they're relatively close to my house. The customer service at this place is the worst. I showed up to just get some simple drain Rock and I came into the gate at 4:15. It's posted that they are closed at 4:30. When I walked in they said we're closed we can't help you. I said you're close at 4:30 and the guy told me we're out of here at 4:30 we're counting the money now so we can get out of here. I found it hard to believe but from what I know about this business this is the way they do things. They don't give a damn about customer service or taking care of their customers. This place is plain awful and I'm not surprised by the other bad reviews that they've been getting. read more

I work as a behavioral therapist at a mental health facility for adults with psychoses and developmental disabilities. Since our clients cannot go on big outings due to COVID-19, our team decided to do rock painting in preparation for earth day. I explained to the employees who we were and what our project was and they pointed us in the direction of the rocks we would need. An employee helped my boss and I carry the 4 bags of rocks we hand picked over to the scales. However this was all for fun and games. He and the owner had no intentions of charging us anything. There are still good people around in the midst of adversity. read more

All personnel is this location are rude and very unprofessional. The only personal that doesn't have a bad attitude and willing to help is a lady that sits all the way to the right when at the counter. They speak you as is you're stupid. I feel they think everyone that comes in here know the process to picking up material and they charge you and don't say anything as far as where to pick up your material. I don't recommend this locations read more

Came in at 3:45 they close at 4. Wanted to order 1000 cu ft of sod. The young man running the front desk refused to take my order only stating that everything had to be closed by four. I let him know that I work during the week and that this was the only time that I could make it in. He said that he didn't care. The former owner Doug never would have allowed this, as site one customer service obviously means nothing. Will never return to this location. 4 o'clock means 4 o'clock not 3:45 read more

I am writing for their staff, Angel . I went to the store for ordering rocks. He answered all my questions and concerns with polite, professional , and friendly manner. Excellent service provided, Angel! read more

Ordered base rock and blue fines for the artificial grass, delivered on time and was 20% less than the store in Fremont. The lady on phone was professional unlike the experience I had else where. read more

Asian manager at this location has a real bad attitude towards EVERYTHING. If he is so unhappy, he needs to go somewhere else...extremely bad customer service...not recommending this location. GO TO CLARK's SAN LEANDRO LOCATION. read more

If I could give no stars I would. My dad's been working on our front yard and had made frequent trips here. I was completed appalled by the behavior of the staff here. After my dad had paid for bags of sand, the an employee who was helping with loading sand bags refused to help my dad load his bags. He told my dad to "Help himself" when it was his job to load. The employee was currently helping someone and asked my dad to wait, which my dad was happily going to do, until the worker decided to tell my dad he was going to help the guy BEHIND my dad first. This makes zero sense. I'm not one to play a race card but it's a little too convenient that the customer before, after, and the employee happen to be Caucasian while my dad being Asian. I'm extremely disappointed to hear this experience and hope they can only do better. read more

There are multiple locations and each has different pricing on rock products. I went to the Hayward location and bought a ton of Mexican black stone. Service was poor and the front desk lady is extremely rude, but the pricing was good so I purchased and delivered a ton of rock. During the project I was working on I needed more stone and found a closer location in San Leandro. When I tried to purchase more at the San Leandro location they wanted to charge me more. I told them the price I had paid and they told me they were told by their manager that they could not match pricing. In my opinion they deal with the public rudely at both sights. I watched how they treated the people in front of me and it was just as poor as they treated me. I have now started to go to Acapulco Rock and Soil and found them to be better pricing with better service by the front desk staff. They also were more accommodating for my deliveries needs. read more

I had a bare spot in a my front yard and was having a hard time keeping it clean. A neighbor suggested I drop some river pebbles in it and it would look nice. After calling around for the pebble color that would match my paint, I was able to locate it at Clark's. They had my color for a reasonable price. When I arrived, the guys at the counter were super cool offering all kinds of ideas and tips on landscaping. They have a wide selections of pebbles, rocks, gravels and sands. You can also order bricks and other hardscapes. They mostly deal with landscaping contractors but they'll happily give homeowners all the answers they need. Thanks Clark's crew for being patient and hooking me up! I'll be back on my next landscaping project! read more

Siteone Landscape Supply - View from street - Building Supplies Near Me - Hayward, California

These people can definitely help you with whatever landscape projhect you have. I definitley reccomend going in person because in my experience you get way better customer service and you really do need to see the pavers or rocks you are buying especially if you have never seen them before. I was going to order recycled rock, sand, and the pavers from them but they needed too much time to special order the Basalite pavers so I ended up going with ewing irrigation in San Leandro to order the pavers. The delivery was of 3 cu yards of recycled rock and 1 yd of sand. the driver was on time and was helpful in putting it in the right spot. Overall happy - There were a couple times I had to chase them down for answers but overall the price and quality was there. read more

I have used this rockery for 15 years off and on as needed. It used to be fairly good. My last 2 experiences have not been stellar. Yes I'm female, Yes I'm older but I have been doing my own landscaping for the last 20+ years. 1st time the grey beard just didn't have time to deal with me so I left and asked my gardener to pick up the rocks at San Leandro location. He arrived with a trailer load for 195$. 2nd time knew what I wanted, had truck weighed, put 10-15 rocks in, that weighed between 10-20# @ .12 per# (more on the small side, I'm old), had truck reweighed got charged for 600# @.16 and cost was over 100$. I know the cost posted was .12 per#!!!! but whatever, cant do anything about it now ,- except write an HONEST review. THEY JUST DONT CARE IF YOUR A CUSTOMER OR NOT My business will always be in San Leandro from now on. They even ask if I need help loading! read more

Excellent service at the Hayward location. Eva walked me through the materials I'd need to build a low retaining wall and patiently answered my questions even though it was busy. An hour after I completed my purchase, she called me to let me know they were short on the number of caps I needed. She made switching the color to what they had in stock seamless so I wouldn't have to wait. Pablo delivered all of our materials today and placed them in our driveway exactly as we requested. Friendly, reliable and honest. read more

- Has a great selection of materials. They have mulch, dirt/compost, stones etc. Anything that you may need for landscaping. - Got lot of help while loading stuff into my car. Appreciate that. - I was charged one price which was higher than the price given when I enquired. Could be an honest mistake but it happened. - The people at the counter seemed unfriendly but its really you need to know what you want. If you are going to ask them for help figuring out how much material you may need or what type would be best suited then you are not going to leave happy. Calculate square feet, know your materials and how you would transport them and they will help you with purchasing them. I will go back agaian for sure since I like the quality of stuff they have. read more

Great selection of pavers, mulch and sod. The sod looks especially nice. Staff isn't the friendliest but hey they had what I needed read more

Siteone Landscape Supply - Building Supplies Near Me - Hayward, California

Called to order 4 cubic yard of gardening soil and they dumped right where we needed it. The Rockery driver offered to pull the truck up into our yard to fill our new planter box, rather than dump it all in the driveway which saved us a ton of time and our backs. read more

Siteone Landscape Supply - The Rockery driver offered to pull the truck into the yard to fill the new planter box, rather than dump it all in the driveway which saved - Building Supplies Near Me - Hayward, California

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The worst quality compost soil I have ever bought. Almost 50% of sand in it. Don't buy any stuff from this ugly store.

I've had good customer service here twice. They sent two loads of soil to my house and delivered in their set window each time. The soil seemed like good quality. I will definitely be using them in the future. read more

Bad,bad customer services with those old employees, this is a really bad landscape supplied, i dont recommend anyone to go buy at this place... really bad customer service. read more

A smaller selection of products than Lyngso in San Carlos, but friendly staff and much closer to home.

Ordered 9 cubic yard of mulch and scheduled it for Saturday 8-10am delivery. Called Saturday morning for a more accurate arrival time and was told it'll arrive around 10. Truck arrived at 9:40 and the driver was nice and when we asked, he dumped it to our side yard instead of in the front driveway. We just finished laying down all the mulch and they're very clean (no random items in it at all) and pretty good quality. read more

I went there for some tan bark and mesh. Paid for goods, was told to pull into rear to be loaded up. Employee said he was too busy to dump the tan bark into my truck. "Tony" said to go back up front and "find someone else". I went back, said I wanted my money back because of substandard business practices they provided. "John" refunded my money. He didn't even ask why I wanted a return. He didn't even ask if there was something wrong. There is definitely wrongs going on here. I finished the project using the same material that I would have purchased from them from their competitor. Times like these, when times are tough, One would think you would want to attract business, not lose business. You will be better off in your wallet and piece of mind to look elsewhere for products sold there. read more

We needed mulch at work ASAP...we were able to set up a TAB with a approved credit card and I ran back an fourth all day, at the end of the day we check out witch made things so easy! Everyone was friendly and directed me where to go and where to park. I was super nervous that day. These people ROCK! read more