I purchased a 2005 Toyota 4Runner from BeeBack Motors in December 2013. Gerad was very pleasant to work with while purchasing the vehicle. My only complaint to Gerad was that the key he gave me when I purchased the vehicle was not the same key he provided me when I test drove the vehicle. The key I was provided with was bent and Gerad advised me he was going to look to see if there was another key and get back to me. That never happened. Gerad advised me that I had 90 days to get my extended five year warranty on the vehicle. I called Gerad on several occasions starting in January to receive my extended warranty. Gerad advised me when I purchased the vehicle it would only be approximately an extra $23/month so why not. Well, every time I attempted to call Gerad I was asked by him to please call him back the following day to remind him so he could get some quotes together for me. I provided him with my VIN number as well as the mileage that he needed and again, never heard back from him. I work 40/week myself and I do not have time to call Gerad daily to remind him to do his job. I tend to work from home time to time and in February I called Gerad again about the warranty and he apologized to me. He said he knew he dropped the ball, he never drops the ball and he would make things right. He told me that he had recently had a dentist appointment the day before and he was still a little groggy and to please call him back the next day to remind him again. This is not acceptable. I tried to give Gerad the benefit of the doubt and I never received a response. I even went online as though I was interested in a vehicle and sent an email request for someone to please call me to get this resolved. Nothing happened. I am now passed my timing with the extended warranty as Gerad dropped the ball and did not complete his job. My husband has gone down to BeeBack in person, I now have a vehicle that I purchased less than seven months ago and because of the bent key provided to my by Gerad, it has caused my iginition to stop working. I found this out the hard way going down North Tuolumne Road with my two kids in the back of the car. The car completely died while driving it, which is a hazard and puts my kids' lives at risk. The only person who has been somewhat helpful and has tried to help all he can is the mechanic Chris. That was up until today. I have been communicating with Chris the last few weeks and last Thursday July 3, 2014 Chris advised me that he could order the key and tumbler for me for $158.00 and the connection piece for approx. $60.00. Chris said he had to do a little bit more research as my key has a chip in it. Chris stated that he would do some more research, talk to the owners and call me back the following Monday, July 7th 2014. Monday I never heard from Chris, I called him at the shop and he said he needed to talk to the owners and that he would call me back; he never called me back. I called the shop around 2:30 and a female answered and would not even let me speak. She advised me that she was the owner, that she had already looked at my file and there was nothing that was going to be done. I called back because I wanted to know her name for my records as the research I had done did not match what she was telling me. When I called back and asked for her name she told me to stop calling. She said if I continue to call that she will call the cops on me and she ended the phone call. I have been trying to communicate since January and I have been pushed off the back burner. Gerad knows he dropped the ball and now is not willing to make things right. Instead, he called the cops on me to have a Sheriff call me to advise me to stop calling. After hearing my side of the story, I was advised by the Sheriff to take this to small claims court. I tried to give Gerad and BeeBack Motors the benefit of the doubt but now I am left with no other option as they have decided to treat their customers extremely poorly and unprofessionally. My safety and the safety of my children are now at risk. The fact that I continue to get hung up on and no one will even communicate with me is absolutely unfair. That is not the way to run a business. I manage over 20 employees and we deal with clients on a day to day basis and if we ran a business like that and spoke to our customers/clients the way I have been treated, we would not have a business. I have filed a complaint with Better Business Bureau, Call Kurtis, the DMV and the Union Democrat as well. My hopes are that all of your customers are not treated this way. All I wanted was to make things right as I was told by Gerad and Chris. I wanted my five year extended warranty and because of an employee's negligence I am now past that time frame. I have my call logs of all the times I called and talked to Gerad, this has been the worse experience with customer service I have ever experienced. read more

Tom said you want a free full tank of gas go online and wright a review about your experience with Bee Back... Ok, Challenge accepted. Who going to pass on a free tank of gas... Not me... Well, i work 2 full time jobs, so my hrs are not normal hrs. I called up Bee Back and told them what I'm looking for. I'm a mother of 4, 2 9 yr old girls who are exact opposite and and a prepubescent 15 yr old boy, and the other one is 18 he just don't. So every time we want to go somewhere its the same fight, same argument usually always ending in "forget it, we are not going" I needed a bigger car. I told Tom that i need room, Im too young for a mini van, and stupid selfish immature other lil things like a moon roof tinted windows DVD player. They the Mommy in me.. I need 4WD or AWD and told him how much I had to work with on top of what i want my monthly car payments to be. After 3 or 4 days of harassing Tom through txt msg ( I work 2 full time jobs cant spend all my time on phone. when my jobs are to already be on the phone) we came to a compromise. Tom says just come on down and check it out... Ok, ill be there... I walk on the lot and i meet Tom for the first time after days of emailing and txt. He chuckles at me and says in the car lot, Do you even know which one is yours.... LOL, Nope. He Points to my Acura a perfect color not too flashy but perfect, once I opened the doors to this car and started the engine I knew, My kids were not getting in my new car. HAHA After just a couple of days Im so in love with this car... THANK YOU Tom and everybody to get me into this car... Ill BEE BACK read more

Matt and Tom are awesome if there was a 10 button I would give it to them not only was there customer service Beyond satisfactory, but the little things that were wrong with the truck they fixed right on site not a problem no questions asked, besides their customer service being at 10s they were very professional, helped us with our payments and got us a very good truck at a reasonable price with low mileage. All the cars and trucks on the lot were in excellent condition, low mileage and very fair priced. Matt and Tom Not only was their approach and delivery 100% real and satisfactory I did not feel like I was being hustled or pressured into buying this vehicle. They worked around our time schedule and our needs, not only will I recommend buying from Matt and Tom but when I go to look for another vehicle this is going to be the place and the people that I go too hands down!!!! I've bought hundreds (literally) of cars and trucks used, new, from dealerships, private parties and trades and I've never had an experience like this one walking into their office they were not fake or just trying to make a sale they really take pride in their work and satisfying their customers needs and concerns. I walked away feeling confident and very happy and satisfied with the purchase. 10s !!!!!!! Thank you Matt and Tom and their staff !!!! read more

Just recently my wife and i went to beeback motors because our vehicle broke down and we rented a car from hertz which was costing us a hefty some of money it was 250 a week and that was so we could get back and forth to work. We tried all kinds of dealerships the ford subaru up here in our town then felt we needed to go to a bigger city due to ford not helping us get a car with no money down so we went to the stockton automall and yet the same hurrdle we needed 2000 down due to lack of credit or bad credit but the sales team at beeback motors werent going to let us down like all the others have so far. Well beeback got her into a nice car that runs exceland she really likes thank you fellas over there now if we can just get another vehicle a truck so we can get wood for winter for heat and it needs to be a 4x4 but now we need another down which a lump sum is hard to come by as we work fastfood but again thank you beeback ur team are awsome and polite and got us in a vehicle so lets talk boys help us get in a 4x4 pick up like the red gmc with really no money down lets see what kinda magic u really have. Thanks again from now loyal customers Dameion and Tara read more

I recently purchased a 2010 Mitsubishi Lancer from Bee Back. I knew what I was looking for and found it here. The car was a great value!!! I had priced it out on CraigsList and Auto Trader and they were competitive with private party prices. I would have actually paid a little more for car of this quality. It was super clean and runs like new. I understand buying a used vehicle sometimes means you have to over look a few small thing, but there have not been any small things to overlook. A pleasure in the used car buying experience. The tires were practically new and so where the brakes. They said the old brakes had just less than 50% which so they changed them to new. I guess that is part of there safety policy they said. Most dealers I doubt would have done that. I had my mechanic look it over and he said it should run for a long while minus typical repairs for a car of it's miles. My overall experience was positive with the vehicle. From the price to pleasant staff and the ease of doping business. I would recommend seeing if they have the car you desire when it is time for your next purchase. Sincerely, Jeff Norstrom read more

I heard about this establishment from a family member in Stockton, California. I was going to be in the area, so I decided to see what Bee Back Motors is all about. Needless to say, I was dropped off and ended up driving home. Here is why, customer service. I like to buy everything online to avoid bad customer service. However, Bee Back Motors' customer service is like a majestic unicorn paving a rainbow road through the treacherous Candy Cane Forest to your next car. No one likes to spend a lot of money out of need. Bee Back Motors genuinely made me feel that they were giving me the best possible deal in my time of need. There was no reason to haggle because they already beat my local (Sacramento) and the Sonora area's prices by a large margin. It's no secret that people are in business to make money; however, Bee Back Motors values your business and shopping experience. I bought a used car for an unbeatable price, that is in excellent condition, and bought it from a business that made me feel important. Next time I need a car or have a chance to refer someone, no question it will be Bee Back Motors. read more

I have to be very honest with this review. I was slightly skeptical approaching buying a used vehicle. It was the first time I've ever purchased one and I needed something that would be reliable and get me through the snow. A Subaru was the only thing on my mind when I showed up. I had my eye on one in particular. Chris helped me out and we took it for a spin and went over a few things when we got back. Looked at the Carfax and everything. My heart was set. That car was sold the next day (a sale is a sale, I get it). I came back to look at another Subaru they had. Chris met at their downtown location and took this other one for a test drive. He was determined to help me find something but was never pushy and never made me feel pressured. He answered all the questions I had (I had a ton). He was very polite and patient. My experience here was great and I will forever be grateful for the help that I received. I'm absolutely in love with my vehicle! The process was so easy and stress free! Thank you Chris and thank you Bee Back! Best first experience I could ask for in purchasing a vehicle on my own read more

I am so happy I purchased my car from Bee Back! I live down south where there is a lot of competitive lots. While I was in Sonora visiting family they suggested I stop in and look at Bee Backs inventory. Earlier that day I had stopped at another used car lot in town and was extremely unimpressed. Walking on the lot at Bee Back was a breath of fresh air! From the second I stepped on the lot Tom made me feel like I was family! He was the furthest thing from your typical car salesman! He was very friendly, professional, patient and took the time to let me look at every car I was interested in and answer all of the questions I had. The owners Matt and Dihonna are the sweetest people ever! They all worked hard on getting me the best financing and warranty possible! I cannot rave enough about Bee Back Motors! Their outstanding customer service doesn't end when you drive off the lot! Any time I have a question they are quick to respond and offer to help out in any way! I absolutely love my car and would not have chosen any where else to purchase it from! read more

I purchased a used Honda Ridgeline from bee back on 10-30-17 after first viewing the vehicle on 10-28 and getting a price and mileage from the person on duty (very nice and professional but I did not get name). We went to Modesto and checked vehicles and pricing, we found one comparable vehicle 2 years older but with 9,000 less miles and a price $2000 higher that dealer said the vehicle that we looked at in Sonora sounded like a good deal. I checked pricing on the internet and compared vehicles available within 250 miles and decided to go with Bee Back Motors. Tom took care of all my questions and when I pointed out the date of the battery and the checking on the tires, without hesitation said they would replace with new. I have put over 700 miles on the vehicle and it is all i expected and the service and professionalism in this transaction is why I am giving 5 stars. We are very fortunate to have a dealer in our community like this. read more

Hi I paid $7000.00 cash for fully load 2005 V.W. Jetta Well on that test drive I noticed a Little surge and was told just bad gas (I am not a mechanic) so hay I believed Him (tall man real dark hair and has a BIG problem with LYING!! with a SMILE) the back passenger door would not lock the tall man with dark hair said i know the problem ! I will order the part and call you when it comes , and he did then he put in wrong now the door is permanent locked. I WENT BACK AND THAT MAN THE LIAR LAUGHED AND SAID WE NEVER TOLD YOU WE WOULD FIX THE DOOR!! and the owners are spineless I have asked that they call and never have. So You that have been taken for a ride like me by bee back motors put it on you tube so the world can see the kind of people they are !! bee back motors means one thing !! YOU WILL BE BACK AND BACK TRYING TO GET THEM TO FIX IT. I just do not trust word they say read more

I have to rave about this place, as most people hate the process of buying a car and the typical salespeople at a used car dealership, but these guys are amazing. I bought a really nice truck from them over the weekend and you would have thought I was buying it from a friend. They have a huge inventory to choose from and are just so nice and patient. I had been looking awhile and finally found just the right truck and these guys were polite and made the process effortless. I was in and out in a couple hours and they apologized for the little wait I had and even bought me lunch! I did my homework and let me tell you their prices are beyond fair and the quality of the cars and trucks is better than you usually find out there. So if you are looking I would definitely stop here first because these guys care and will make you a happy customer, just like me!! read more

Went car shopping from Sonora to the bay what a journey! As a traveling nurse I needed a car that has room and gas mileage looked at hundreds of cars and needless to say I found bee back motors Tom is a super nice guy,Not like the pushy salespeople I have talked to found the 2014 Honda Accord way under Kelly blue book when the other dealers I found wanted over blue book.we test drive took to mechanic for a post sale inspection which the mechanic said "this will last you a life time" car was in perfect condition and super clean.Tom and I sat down did the paperwork he got me 2.5 rate on my loan offered a warranty for under $1000 which I took as the same warranty I bought on my last car the dealer in Modesto charged me 3200..it has been my pleasure recommending bee back motors as your next place to purchase a car it was mine..I will bee back!!!!!! read more

Over the past 4 years I have purchased 2 vehicles from Bee Back Motors. A little hesitant at first, not wanting to get a lemon or deal with any business that wants to make a quick buck at my expense. I took my daughter in approximately 4 years ago and couldn't be happier with the experience. Everyone treated us great. They were Friendly, honest and open about all the vehicles we looked at. We purchased a vehicle for her and she drove for 3 years without any issues. She even traded it in on a new car and got a great price for it. I just recently took my son to buy his first car and again, I couldnt be more happy with the experience and happy for him! I would highly recommend anyone to give them a shot and help you out at getting a great deal on a nice, reliable vehicle. Sincerely, Rudy read more

Let me just start by saying how extremely satisfied with my purchase I am, Tom provided me with the absolute best customer service out there. I'm usually skeptical when I walk onto a used car lot as you never know who's selling you a car, but I felt comfortable here and I got a great deal and that's proof that I made the right choice going to this place. The employee tom was extremely knowledgeable and was able to work with my budget and get me financed at a great rate even with my decent credit, I told him what I was kinda looking for and he found me a fantastic fit. Highly recommend the place!!! The mechanic chris was wonderful as well he knew what he was talking about and gave me some advice on how to get better gas milage on my new car! They took their time with me and I felt appreciated as a customer. read more

I purchased a vehicle from them almost two years back. I have never had any major problems with it, have kept up the maintenance and could not be happier. I have recently had a problem with installing some new lights. I'm a single mom and could not do it myself. I called the shop asking for help, I was told to bring it right in and given the help I desperately needed! I will only buy my vehicles from them from this point forward. I am grateful for their help and glad I made the call. They are knowledgable on not only the products they sell but on the maintenance they provided. Extremely caring and considerate staff. Thank you read more

My wife and I bought a 2014 Ram 2500 Cummins diesel from Bee Back a couple of months ago. I was so impressed with the level of professionalism and how kind everyone was there. I couldn't believe that even the owner himself (Matt) and his wife went out of there way to make sure we were satisfied. Like with any vehicle there are always hoops to jump through i.e. paper work that gets held up at DMV or something, this was NOT the case here. My wife and I were done with paper work and the truck was ours within a couple of hours. I would recommend any of my friends or family to do business here in the future. read more

I bought my truck from Bee Back Motors and had a really good experience. Chris, the new owner, and his mechanic were both easy to work with. Chris made the loan process way easier than I expected and found a financing option that worked for me. I also appreciated that they took care of a couple of mechanical issues instead of just trying to get the truck out the door. It showed they cared about selling a solid vehicle and wanted me to be happy with it. It's nice to have a local dealership you can trust. I definitely recommend Bee Back Motors to anyone looking for a used vehicle. read more

This place cannot be trusted. The car I bought did not work within hours of signing. Gee why is it called BEE BACK !!! I was bullied and yelled at by the creep who tricked me into signing away a chance to cancel. An honest business would have cared that the car did not work.... This is a crooked establishment, with sleazy staff who lie. Their stock of cars and the sales staff cannot be trusted. Now, after my terrible experience - I find so many people say - oh no "you didn't go to Bee Back!" read more

I recently purchased a vehicle from Tom at Bee Back Motors and they were fantastic! It was almost too easy. Straightforward professionalism! I felt like a friend more than a customer, and they took care of me that day! Answered all my questions and everyone was very helpful and generous! This was the best customer service I've ever had! No need to shop around just go to Bee Back Motors, talk to Tom and get yourself what you're looking for today, they'll always have the best price! read more