My dogs just love this place! All the Doctors and techs have been so compassionate and thorough…read moreevery visit. My first visit, I had to LITERALLY carry my 55 lb dog in because he was so afraid of the vet... the second time we went, I could hardly contain his excitement to get through the doors! Every visit is pure joy for him, even if he's getting shots or nail trims. I had to have a dog put down a few weeks ago, and I have never experienced better bedside care from a veterinary practice. Yes, they are a tad higher fee-wise, but so worth it knowing my babies always get good care from all staff!

I was Stupid, Should have read the reviews. Dr Mottel had…read moreEmergency experience as a vet - that is why I chose him. OMG!!! Everything but everything is wrong with this place They close doors for training or meetings, often -once almost all day for computers to be checked over. The doctors relay on techs too much and I had to contact tech to get message to doctor. Had an emergency with my girl and could not see Mottel for 7 days Had to use Marco the following day. My girl Hates her.. Marco was rough and my baby tried to bite her 2 times. They took texts.. Make long story short, she over medicated her I took her off and was better in 2 days...and I told them so.. one week later Marco contacted me through texting asking how she was doing and if the symptoms come back to contact her. Yeah Right!! The front desk clerk is an IDIOT! What is said here is solely what I had experienced and never want to again!

Here is my experience. I called two weeks ago to set up an appointment for my dog. I'm new to the…read morearea and used Yelp to find a vet near me. So today was the day of my appointment and I go to the address per Yelp and i find a pool store and not a vet. So i then proceed to call the vets office multiple times and they do not answer or even have a voicemail system. This is very frustrating so I drive back home and decide once I'm home to call one more time. Finally, someone answers and tells me that the location i went is not the correct one. I explained what happened and asked if I could still bring in my pet for a rabies shot today. They declined but offered to reschedule. My one star is based on them #1 not updating their Yelp Address #2 not answering their phone or having a voicemail. I dialed at least five times and had no answer #3 not sending a follow up reminder of my appointment like most places do #4 not letting me bring in my pet after explaining my situation thus showing a lack of empathy

Dr. Tracy & his team removed 21 teeth and did dental surgery on my 10 year old yorkie-poo…read moreMeg...their care, concern, precision and expertise were top notch!! I couldn't be happier with the outcome of the procedure and the care Meg received...do yourself and your pets a favor and take them to Cooley Animal Clinic today!!

I showed up at Hebron Animal Hospital almost 10 years ago as a first time cat owner who grew up…read morearound dogs and had no idea what I was doing. The staff and Dr Bruce were such a support to me back then and are still caring for my cat Ratchett who is now a senior. Dr Bruce is always able to charm him out of his grumpy mood so brilliantly. And Angela and team at the front desk make things so easy for me! Super grateful for them.

Got a quote for a service in the exam room prior to getting said service and was charged $50 more…read morethan what was quoted. The female office manager/front desk was extremely unprofessional and rude when asked about those additional charges.****I'm a college educated individual and there was absolutely no confusion when reading the paper with the estimated charges as stated in there response

I was freaking out over my sweet kitty because I thought he had a unitary blockage, the second I…read morecame in they took him back immediately! Great vets and vet techs!

I took my dog here because he was having seizures. The Dr there did not not even care to look at…read morethe video of the seizure. He briefly looked at it. Was rude to me and told me to put my phone down to listen to him. I was listening to him. He said that my dog was having seizures due to anxiety. He said that I would need to take him to a neurology vet to be evaluated. I told him that he had 2 seizures in less than 6 months. the first time was at 5 am in which he was not anxious and the second time he was not doing anything but standing in the kitchen. He is only anxious when I take him out. He told me that I was in denial about my dog having anxiety. I said ok he has anxiety yes but not during this time. I asked if he would treat the anxiety and he told me no. I asked him if I could have medication to stop the seizure as each one was almost 5 minutes and he stops breathing. He told me no. Referred me to a neurology vet in which I could not get in until Jan. He treated me like a child. He than charged me $68 for an exam that was done not even in my presence. No other work was done. I am a neurology nurse practitioner and know about seizures. I told him that I was not wanting to have a MRI of my dogs head. It was obvious that this was a significant seizure. He said seizure medications can be deadly. VERY RUDE DR. If i could leave zero stars I would. PLEASE DO NOT GO THERE .

I've been going to this practice for over 20 years. The care has been consistent even with the many…read morechanges practices go through, their techs are always on point with compassion and a that extra little splash of fun. I highly recommend Prarie State they won't disappoint you! My dogs are actually excited when we go there.

I cannot say enough about the entire staff here! They have always treated our babies with love just…read moreas if they were one of their own! Dr. Miculinic is the best! She gets down on the floor & talks straight to our pet.

I thought this vet would be fair to work with but I was totally wrong. LynnLee Wessels refused to…read moretreat my dog because I requested she review her dosage rate. original dosage was 25 mg Proin twice a day. Because I wanted ER Proin she prescribed 18 mg daily. It didn't make sense. When I went to pickup prescription I requested Lindsey to ask the vet to talk to me. She was extremely rude and told me I had to wait 48 hours to change script. She told falsehoods to vet and I was banned from this vet center. When I called back to understand why they were doing this she didn't respond to request. Apparently they are only interested in making money on prescriptions handled at this facility then scripts from outside pharmacies. Making $700 on an unnecessary operation was more of a necessity then treating my dog.

Amazing staff! Both my dogs get great care here. The veterinarian is very knowledgeable and both…read moredogs even got a pup cup on the way out and lots of rubs! We love the personalized cards we got in the mail with all their information. Very handy!

Vet offices, especially emergency vets, get a tough break on their reviews. People who have bad…read moreexperiences are more likely to be emotional and want to vent in a review, which isn't unexpected or wrong necessarily, but you do have to read all the reviews and make an educated decision. Every hospital, pet or human, has patients who don't make it through. I ordinarily take my cat to Premier in emergencies, but on Juneteenth they were overwhelmed and couldn't see me until later that night. They provided a list of other area emergency vets and Mokena was the nearest so I went straight there. They aren't 24 hours and it's a small place so upon arrival you have to call and they will put you in the queue. Wally was in pain and feeling poorly, so wasn't very cooperative, but they made it work and got blood for testing. Dr Soumar saw him for the exam and said the blood test revealed most likely he had pancreatitis. They sent everything to my awesome regular vet, who I was able to schedule with the next day. My vet did another test and agreed with the pancreatitis diagnosis. Wally was fine after a couple days of special care, feeding wet food with a kitten syringe to prevent dehydration and lipidosis. Everyone here was professional and thorough. Dr. Soumar was very kind and explained everything very thoroughly. I will probably continue going to Premier as they are much closer to me, 24 hours, and have a larger office, but I'd absolutely bring my pet back to Mokena when necessary!

I brought my sr. cat there when he was having difficulty breathing, fully expecting to need to put…read morehim down. I called ahead. When we got there they ushered us into a room instead of making us wait in the waiting room while I cried. They were very kind and compassionate and informed us of our options with a recommendation without trying to guilt us into spending a bunch of money that we didn't need to. Really appreciated that. The vet was very kind and listened to me ramble about dumb sh*t while I tried not to cry. Not sure I'd call the experience "great" since...I put my cat down.... but yeah, 5 stars, glad they were there when the regular vet was closed.

Hello I called to try to make an appointment, after reading all the reviews but wow " my first…read moretime trying to bring my dog to the vet and since it's my first time, the receptionist said he's not taking no first time visits. I thought that was very rude. And that's not professional. Pushing away customers!! I'll find a good veteran for my baby dog I love my dog .

Extremely disappointed with the customer service (or lack thereof). In need of a new vet since our…read moreprevious vet for over twenty years retired. Our dog has been displaying some alarming behavior, and it's only getting worse, circling, circling, circling, unsettled, huffing and puffing. It could be neurological, she could have injured herself, vertebrae injury, leg injury, luxating patella (she is a 4.5 lb "jumper," she leaps and bounds all over the place). I called them to schedule an appointment based on the positive reviews of the doctor, Dr. Valenti. The woman who answered the phone was extremely indifferent and lacking any kind of compassion when I explained my dog's extremely unsettled behavior and urgent need to bring her in for an evaluation. I spent two to three minutes explaining my dog's symptomatology, only for the woman to curtly tell me "so, so, sorry, Dr. Valenti is no longer taking on new dog/cat patients." Their website does not state that Dr. Valenti is no longer accepting new animal patients, quite the contrary, so their website is quite misleading. If he doesn't want to take on any new animal patients then update your website, people, or don't have any website at all. The woman could have at least offered a referral to another vet clinic, or upon hearing my anxiety over what could be wrong with my precious fur baby talk to Dr. Valenti if he could see her. If Dr. Valenti and his office is as nice and customer friendly as the other Yelp reviews claim I would have expected more. Further, like human doctors, veterinary doctors take an oath upon graduation from veterinary college "to practice wisely, with compassion and concern for both human and animal welfare." Hmm, where is adherence to this oath? Total lack of compassion here. The other reviews are definitely canned, fake reviews and are not to be believed. Very unprofessional and unempathetic.