First of all, this sauna studio provides a deluxe atmosphere and I have always have had an excellent experience. The staff is also very kind and professional. Unfortunately, I canceled my membership today. Last month, I was told over the phone that I could put my account on hold (I have a few months in a row that will be time-consuming for me.) Today, I checked my bank statement and saw that I was charged a $10 fee. When I called the salon and spoke with the associate, she mentioned that I was charged that fee for putting my account on hold. In other words, in order to hold your account, they charge you a $10 fee per month. If that's the policy, I would have been okay with that. The problem is, is that I was not disclosed this over the phone when I put my account on hold. I did not appreciate that at all. read more