Horrible service incompetent operation. Over an hour wait and counting. Should not take this long. Employees have no sense of urgency at all. read more

Don't go here. You are better off traveling 100 miles elsewhere than to do business with this shady outfit. Their email address doesn't work. Nobody answers the phone. They don't know how to mail anything. They will not notify you if mail fails. They will charge you if you do not receive their mail in a certain amount of time. Garbage office, garbage service, overdue for a lawsuit. Count me in. read more

I understand the monotony of providing customer service all day, but that is no excuse for rudeness. These licensing places are private contractors who receive a fee for each transaction, and this office received nothing from us. We had a complicated transaction that involved importing autos from Canada and we finally had all our paperwork in order. We had been to another licensing office twice, so we knew what we were doing finally. The person serving us was extremely inconvenienced, wouldn't listen to our case, and wouldn't ask anyone else for advice. She was committed to the failure of our process. When we asked for our paperwork back so we could take it to another licensing office she said ~fine, you do that~. So we did! Do all your licensing transactions at Eastside Auto Licensing on 85th in Kirkland. read more

I was worried when I first walked in because it was packed and I figured I'd have to wait a long time just to pay for my tags. They turned out to be pretty quick and efficient. I thought I'd wait for over an hour...I was out within 10-15 minutes. read more

I ordered my tabs for renewal on the 19th and wanted them mailed to me, they have not yet arrived. I have called the office 100 times in the last 1.5 hours and nobody has answered, their email address is no longer active. I live in California so I had to send my mother in to find out what happened. They are so dysfunctional a toddler could do a better job than them. read more

Best DMV experience ever! Our 2nd time here and we came to register my car from out of state and add my husband's name to the registration and title. We came on a Thursday at around 4pm and we were in and out in exactly 20minutes!! That includes a 5 minute wait. Yes, I timed it. And the lady handed us the actual plates. Pleasantly surprised!!! I came from Vegas where you have to wait a couple of weeks for your plates in the mail. Very fast and efficient! Thank you. I wish i got the lady's name that helped us. She was very nice and friendly read more

Don't think of going if you are going to sit and wait and wait and wait. If you bought your tabs online and scheduled pick up, they are so fast. Walk in, go straight to the counter and you are out quickly. read more

PRO TIP: renew your tabs online, or on your phone, and choose this location to pickup your tabs. I was 20 people behind in line when I saw a sign that had a designated lane for online pickups. I was in and out within 5 minutes. I do feel bad for the other people waiting as there was only 2 other windows open, but for ordering them online it was a breeze. read more

I have never been to this place without a long line to deal with. Okay, granted, I go towards the last of the month right before my tabs expire, but it appears everyone else does, too, hence the long line! Hah. I usually try to renew my tabs at a place in Issaquah when I'm over there for work, but came here after an emissions test in Bellevue and was heading for home afterward. It's easier to find now that they have they a huge sign outside the entrance, but when you walk in, it's weird that you have to wait in line to talk to someone, just to get a number instead of everywhere else where you just pull a number from a machine. I assume they did this to help divide who is there for tabs or plates, but still am not sure how this helps. When I was waiting around, the staff had called out several numbers before someone would appear. And then people who had their numbers called, but missed their calling, would jump in a line soon after realizing they missed their number. That was annoying. The staff though is nice. Depending on who you have they work pretty quickly if you're just there to renew your tabs. It's pretty lame though that there are fees if you want to pay with a card, so I always make sure to carry my checkbook. read more

This is the first time I am concerned enough to write a negative review. My permanent disability parking permit renewal was mailed in by my physician in the third week of November. On November 29th one day before my current permit expired I received a phone call from Bel-Red auto The message said my permit had been written for only a year. I was asked to call back. It i December 19 and after 43 attempts and 2 E- mail messages I still am NOT able to reach anyone. How can an agency serving the public be Unreachable!!! read more

HORRIBLE SERVICE!!!!! I felt like I was in the soup Nazi kitchen... if you don't have what you need in the order needed no questions are aloud because they are rude, stuck up, have no patience to answer any questions or help you. I was trying to understand why the lady won't transfer my title, and I asked if I could add the info needed on my existing letter.. her response was "go ahead commit fraud, have a nice day" and stared at me waiting for me to leave her window until I reminded her she still had my ID and paper work in front of her and since she refused to help me I must go somewhere else and need my title back. Horrible service... RUDE workers... not helpful what so ever. No patience to explain anything. I just don't understand why they can't just DO THEIR JOB, I am not bothering her on personal time, she is supposed to be paid (by my tax dollars) to do a job... this place NEEDS new staff! I will NEVER come back to this location. I will drive miles out of the way to avoid it. I have never been treated this way in any of the other office locations. Bel-Red Auto License should be SHUT DOWN. read more

Waited for literally 2 hours for a person to help us with a title transfer. There were 3 people working. 2 for tabs and 1 for registration. Between customers they would chat and waste time. And registration is so much faster than title transfers and of course since they're separated, 5 people renew their tabs while 1 gets to do registration. read more

Surprisingly quick lines this time around. The lady was nice and informative. I like the new location more then the tiny office they use to have. read more

This is absolutely the slowest outfit I have ever been at. If you want you licensing taken care of, avoid this place at all cost. It would be faster to drive through traffic to Tacoma, and have you licensing done there, and hen drive home in traffic before you get any kind of service here. This place is a complete failure as an establishment. read more

They only gave me a single license plate when transferring a car tittle. When I tried to contact them I noticed that they don't hold calls, they automatically hang up if there is no available representative. Called them 50+ times and no answer read more

Great experience. Friendly and professional staff, really seem to know their stuff. In and out much faster than I would have expected.

This office sucks. Quite rude and unprofessional. If you've got other choice, stay away from this place!

I understand that the expectation at the DOL is that no one is ever friendly and nice.... but I have been here once before and they were wonderful. However, today I went in and had quite literally the worst customer service experience of my life. I am a very calm person and in no ways was making any demands, I had brought in what I thought was the right paperwork for a replacement title on an old vehicle.... I got there right when they opened and the receptionist was wonderful. I waited only a short time before being called back. I told the woman helping me, Alysia, that I wasn't sure if I had the right paperwork and explained what I needed.... She quite literally rolled her eyes at me and started huffing and puffing. Got up and walked over and talked to someone else then came back and informed me they absolutely would not be printing the title with the form I had brought in. I apologized and asked what I needed, She acted as though I had just screamed at her and quite literally yelled back at me "I am trying to explain that!" I waited for her to explain the options I had and when I thought she was finished I told her I would like the forms for the first option but before I could finish she cut me off and again yelled "miss I am trying to explain your options and you are not listening". So I again waited for her to repeat exactly what she had just said, then waited to hear more. She stopped and then in a very rude tone asked me "well what would you like to do?" I told her again I would like the forms for the first option she gave me. She was all huffy and angry with me and explained the forms to me like I was a child then told me when I came back to just come straight to her. I told her I would not be back today to which she replied "Did I say today? Just when you come back". I have worked in customer service for years, I understand people can be demanding and working in a job where you are dealing with people all the time can be hard. But the way I was treated was completely unacceptable. I remained very calm and polite through the whole interaction and was appalled that she could be so disrespectful. I am honestly concerned about going back and having to work with her again. Alysia is an incredibly rude employee with horrible customer service skills and due to this poor experience I will not use this branch nor would I recommend anyone else use it unless you feel like being talked down to. My last frustration was when I tried to email, the email bounced back because the email listed on their website doesn't work. So I tried to call and if no one answers, you cannot leave a message it just says to try back. You can't even wait on hold during business hours. read more

I just wanted to say first off, that it was a two week process for me to get my car registered from out of state with Washington since I did not have my title yet. I actually had to get my Lien holder to fax over my title information along with some other delays. Today, I happen to call Bel-Red Auto License since I was getting worried that I have not heard any updates from my lien holder. I spoke to a very nice lady by the name of Cindy who happens to be the same person that had helped me at the counter and she mentioned that yes, we just received the title information...It was Meant to be for a Monday :) Considering that moving from California to Washington was a whole new process for me, I was very relieved that my car is finally registered with Washington plates. The Bel-Red Auto License office was very efficient and located conveniently at the Cross Roads shopping plaza in Bellevue. Very clean. I did not have to wait at all... Total time was 15mins. Thank you so much Cindy again for making my first visit to Bel-Red Auto License a pleasant one. I will definitely be back. read more

I've used this service in my neighborhood for 25 years. They have transitioned from a difficult and bureaucratic processing facility into a streamlined and highly organized service. Usually we can go complete transactions within 5 minutes. I've transferred titles, picked up handicap licenses for my parents, sold vehicles, and renewed tabs. Use the on-line tools whenever you can to renew tabs, then pick up on site at their window. When someone at the window is having a rough day... just smile and be nice to them. They respond with a smile and great customer service. From the folks at the desks to the management, they are responsive... just be nice to them and clear about what you need. read more

I am from Canada, Ontario no less, which is near Niagara Falls. I purchased a vehicle through an auction site. I asked which office was closest to them, and according to the zip code, I picked BelRed. As other people have pointed out. The worst example of customer service EVER! I mailed the appropiate information for my title request along with USD money order. I even paid extra and had my documents shipped USPS. I did get a message from Kaitlyn, who gave the office phone number. I called long distance no less. Their phone is so antiquated that even if you think you know phone tricks to get through ie: Zero#. No go, I only got lucky hitting various numbers. I spoke with the owner, Mr.Maurice. He said he would take care of it. 2 months later, at least 80 phone calls that go nowhere. No voice mail, no phone option. How can in 2017 a business have no options available for a customer? I did find an email address, which is for tag purchases, info@belred... No answer. I have sent the same letter by fax 12 times. No response. I am at the point to use all of their fax paper and send a message every day for the next month 5 times per day. The office and ownership of this business should feel great shame in their business venture. I just wished I had used this media prior to "picking" this business. Incidently, I called the next location close to this zip code. I got someone on the second ring. Very pleasent. She even offered to go to the location to see if they would contact me. I spoke, she took great time and patience with my enquiry. Word is out this facility is the WORST in the state network. To date, 72 days later, no mail, no call, no email no response and my $62.00 is long gone and nothing to show for it. IF, Mr.Maurice bothers to read anything about his business, these days, most voice mail is free! Your business and customers (or what are left to go to your business), might appreciate being able to contact you or your employees. I am also looking into the business office in charge of their licence offices to lodge an official complaint. I sign off, Unhappy Frustrated Customer. Wish I had gone to another faciity to get my title that I so desperately need. Canadian customer with name withheld. I only do this in case in the next 6 months, I actually do get an answer or my money back. read more

I had a great experience!! I was licensing a boat from another state. The first comment was "oh this isn't right" so I thought I'd have to go fix something with the former owner, but the person helping figured it all out for me and i was out of there in 15 minutes!! read more

Went there today to do a tranfer title on a company fleet vehicle. Waited one hour to get a very inexperience/rude young girl arguing with me about everything! Having to prove where I worked, trying to tax me on the FMV instead of what I BOUGHT the car for, on and on. Then to tell me that she needed another signature on the title. My corworkers just did the exact same thing and didn't have any issues. Need to take a deep breath cause I need to try and do this again on Monday! read more

I've gone there several times the past few months for transferring titles. The staff (specifically the people dealing with green tickets) is incredibly rude. I dread having to go in there and will avoid it at all costs, when asking questions or looking for clarification on a process they become short, rolling their eyes and raising their voice. The customer service is absolutely terrible. Avoid the short haired woman with glasses and the woman with long dark hair with a blond highlight, they have horrible attitudes. If you have to go there GOOD LUCK! read more

RUDE. I started the process of registering my license with them and am not going back. As a paying customer I expect that I am treated respectfully when I take my business somewhere. I don't need to pay to have some rude little girl with a bad attitude sit there and help me as little as possible. I am a level headed, friendly individual, but after my experience here I was seething. I strongly do not recommend going there. read more