Don, I appreciate the reply, but I need to correct and clarify several points for the record. This system has experienced repeated failures since installation in 2021, including multiple breakdowns and parts replacements well before September 2022. A brand-new HVAC system should not require continual repairs year after year. Routine maintenance does not explain or excuse that pattern. More importantly, improper installation is documented in your own service records. Those records reflect installation-related issues identified during subsequent service visits. Maintenance does not correct improper installation, nor does it negate responsibility for a system that has never operated reliably from the start. Routine maintenance is intended to preserve a properly installed and functioning system--not to compensate for installation defects or recurring component failures. The frequency, severity, and persistence of these outages are not consistent with normal maintenance-related issues. As of this writing, we have been without heat for more than 12 hours during extreme temperatures, while an official Extreme Cold Warning is in effect. Losing heat under these conditions is not a minor inconvenience--it is a serious safety concern, particularly given that this is a relatively new system that has never performed reliably. The concern raised in my review goes beyond today's service visit and includes: A documented history of installation issues Repeated system failures since installation Parts replaced multiple times Service fees charged to address recurring defects Extended loss of heat and air during unsafe conditions Dismissive and unreasonable customer interactions While I appreciate that a technician is being sent today, that does not resolve the underlying issue: a system that has required continual repairs since installation and has failed again under dangerous conditions. I stand by my review. Consumers deserve systems that are installed correctly, function reliably, and are supported with accountability when problems arise--especially when health and safety are at risk. -- Leann Deans read more

Belair Engineering installed a new HVAC in my home on 11/7/2025. They arrived according to schedule, performed an extremely professional job, gave me instructions to how to work the thermostat, run both the furnace and air conditioner to ensure performance, remove all debris and left before the sunset. Wow ! Impressive work. I give a shoutout to the two employees who were highly respectful extremely experienced, have great ethic/ integrity and maintain professionalism at all time. Thanks Joaquin and Joe. Also shoutout to Bobby sales representative and the technician who diagnosed my old system which was putting out carbon monoxide. Also Belair gave me me carbon monoxide alarms read more

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My technician's Yahony and Chris are real gas plumbing professionals, who installed my new 75 gallon gas water heater. All new copper and brass fittings, over flow tank etc, all up today's Anne Arundel County building code. I'm really pleased! Love the Belair Engineering guys, who always treat me like family! read more

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Alex from Belair Engineering inspected two units in preparation for season. He thought he fully checked everything top to bottom advised us of areas that attention and at no cost installed a clear out valve. Wonderful certainly use them again. read more

Have had a serv contract with them fot many years... always top service and great customer care and support.

Amazing customer service and skilled technicians! Anthony B and Dre respected our home and our time. They replaced the parts skillfully, confirmed that it worked, and assured me to reach out if anything arise. The parts and planning teams were also extremely helpful! read more

Had a service tech come out after losing my AC in the middle of this heat wave, 6/25/2025. Tech told me I would be hearing from Parts department after tech diagnosed I needed a fan motor. After not hearing from Rusty in Parts department I called him to follow up on parts needed. Rusty then told me this request had to go through service department. I have yet to hear from anyone. Me and my family have been customers for over 40 years!!! Needless to say, they officially have lost a 40 year customer and any referrals have given in the past. I would give a zero if available. read more

i have been a customer of Belair for in excess of 25 years. they recently replaced my heat pump and air handler for the 2nd floor. They asked me to call them afterward to schedule an inspection required by the County, which I did. I was told that the County actually has one of the Belair employees do the inspection for them. I waited at home all day on the date of the appointment and no one showed up or called. I called Belair in the late afternoon and was told that they could not reach the County inspector who they need to speak with before coming out to do the inspection so they just did not show up - no courtesy phone call to me. I rescheduled the inspection for another date for between the hours of 8 AM and 1 PM and, again, my wife and I were both at home during that entire time and no one showed up I called Belair and as told that Tom came to our house and knocked and no on answered. We have a doorbell but neither my wife or I heard anyone knock and the doorbell did not ring. They told me that Tom also tried to call me. When I checked my cell phone I saw that he did leave a message but the phone number he called from was from Belair's office number so I know he did not call from our home when he says he was there. The service from Belair seems to have gone downhill over the years, so beware. Once when one of their technicians showed up for a check-up of my systems the technician walked over to the alarm pad on the wall and asked me how to turn the heat up. What does that tell you?? BEWARE ! read more

Hugo and Jason were very professional and went above and beyond to assist me. Explained everything in great detail so that I could understand. I appreciated that. read more

Julius Ford, the Technician, was on time, courteous, thorough, informative and professional. He called 10-minutes prior to on-time arrival, replaced an old 50-gallon water heater with a new one including a drain pan, hose to the sump pump, a thing above that has something to do with pressure, and explained what I need to do as the home owner. I was impressed how shiny it is. read more

Belair Engineering - Just installed. No mess. - Heating & Air Conditioning/HVAC Near Me - Upper Marlboro, Maryland

Anthony was excellent, friendly and knowledgeable. I highly recommend Blair Engineering for HVAC services. Reasonable rates

Check up on AC Bill was awesome! He was very thorough and educated me how to save $$ during summer months. I can always count on Belair Thanks Deb and Don read more

Belair Engineering - Heating & Air Conditioning/HVAC Near Me - Upper Marlboro, Maryland

Anthony B solved our heating problem in five minutes much to the relief of my family. Easy to schedule; easy to work with. Great follow through. We've been using Bel Air Engineering for years! Well done. Ron G read more

One reason I always call on Belair Engineering and Service Company is the efficiency of their staff. The office staff is helpful and easy to schedule with. Their service people are friendly, professional, and knowledgeable. You know you're getting your money's worth when you call on them. read more

I have you Belair engineering multiple times. They installed a brand new air conditioning unit in my rental property in 2016 and have serviced it as needed, as well as provided service in my main residence. All of the technicians that I have dealt with have been knowledgeable, polite, and courteous. The customer service team is polite and friendly and always very understanding. I've had two instances when I have needed someone to come out on very short notice and Belair engineering was able to save the day both times! This is a fantastic locally owned, woman owned business that I would highly recommend. read more

Excellent service! Julius Ford replaced our water heater. He was timely and provided excellent communication about his arrival window. He was honest and thorough in that he showed me how to care for the new water heater. Definitely recommend Belair and Julius specifically. read more

The annual fall check for my heating unit was outstanding. Mark S. was the technician that came to my home to perform this service. He was very nice, had a friendly attitude, professional, and demonstrated quality service. He completed the service in a timely manner. Thank you Mark S. and Belair Engineering! read more

Prompt service call, knowledgeable techs, solid explanation and advice, quality workmanship

Julius was professional and wonderful! He installed my heat pump and also managed to fix my broken clothes washer faucet hose!! I had been without water for 24 hours before he arrived. He is one of the very best service people I ever encountered. Karen Itto, Bowie, Md. read more

Efficient and Professional. Techs are knowledgeable and friendly. Easy to schedule.

Julius replaced my leaking main shut off valve in less than 30 mins.

Yahoney and Julius worked together to install a new water heater. The work was done quickly and both were knowledgeable and professional. They went out of their way to help me identify necessary valves and switches. Their help was more than I could hope for. read more

Our water heater was over 12 years old and we decided to replace it. Belair Engineering has maintained our HVAC system for quite a few years. As such, it was only logical to stay with a reliable company. Their assigned associate, Julius Ford, contacted us on the morning of the appointment as to when hed be at our home. He arrived on time and wasted no time to prep the area for the removal of the old and replacement of the new water heater. True to form, Mr. Fords outstanding work was indicative as to the reason Belair receives great reviews. The skilled workmanship on the piping could only be done by one who takes pride in his work. Thank you, Mr. Ford, you are a true professional in your craftt! read more

I've had positive experiences with this company. But when my generator failed, my tech Anthony was diligent about getting to the source of the problem, and a lovely person too! It's great to have peace of mind for whenever our next power outage happens read more

If I could give a zero stars to this company I would. I was out of hot water for 7 days. They sent an on call person out who they knew wasn't a plumber and took his word about what was wrong. We had to get an electrician for no reason as the on call person said it was an electrical issue. Belair didn't send a plumber out until 7 days later once the part came in that the non plumber had ordered. They didn't tell the plumber the actual issue so once he installed the part and I asked about the hot water he realized that the part he put in wasn't fixing my issue. Belair then wanted me to wait another 2-3 days for another part to come in so they could save money on it instead of getting it from the place that had it in stock. If it was not for a very good knowledge employee (Julius Ford) I would still be out of hot water. Belair's customer service was horrible. Their ability to send out the proper person in a timely manner is greatly upsetting. Whoever is running the office and schedule is doing a terrible job and they will loose business and good employees if they don't fix this. Belair has gone down in standards significantly since the pandemic has ended. They need to find the pre pandemic workers and run their company better. I do not recommend them at all. Ron: as to your response, bad customer service is not a good deed. The part that you ordered that did not come in until Monday was the wrong part because you did not send a plumber to look at a plumbing issue. If you would have done this you would have ordered the right part and not needed to waste money on the wrong part nor supposedly pay more for a warranty part. If your policy is that a client can be out of hot water for over a week waiting on a warranty then you should understand that this is a below one star service. You did not explain anything to me as the customer and your technician is the one who was the most helpful. So no you have not done a good deed you fixed the blunder of a terrible customer service experience you created. Send the proper professional to do the assessment the first time and you could have avoided all of this. its bad business practices what your company did this past week. read more

Julius was courteous and quick. Explain what the situation was and remedy the issue and even did some extra troubleshooting would definitely recommend him again. read more

We were very pleased with our service call. Yahony called when he was about 20 minutes away. He was very courteous and professional. I hope he does our service in the future! read more

Same day service with Abe! A win win for me, prompt, courteous, thorough and friendly. Thanks Abe :) C. Taylor

I had a new HVAC installed less than five months ago. It has already stopped working and there's no heat, it just blows cold air. I'm posting this to try and hit every online platform for the fastest response. My house is at 60 degrees and the system just blows cold air. Unacceptable. read more

Anthony is the best. I always request him for services as he is very knowledgeable and communicates effectively. He makes sure the work is done right and teaches me how to maintain things until my next visit. read more

our tub was clogged and they fixed it! I was completely satisfied with their work. i highly recommend Belair!! Julius took great care of us!!! read more

The young man Julius was very professional, did clean work in a timely manner. I had a drain issue he got it fixed for me, and did make a mess at all. I would definitely recommend Belair Engineering for any plumbing issues you might have. read more

Excellent work in replacing a sump pump and fixing a small pipe leak. Julius is knowledgeable and takes great pride in his work. Highly recommend Belair Engineering. read more

I wouldn't recommend. Previous owner had Belaire install two high-end Carrier heat pumps to sell the home I bought. Systems installed 6-months before we moved in. Upon moving in, I called Belaire to level the heat pumps, which were way off level. Bad install IMO. They quoted $600 for this service... 30 minutes and a few bags of gravel. Not a good experience. Just last week, Carrier fan died 5 year and 6 months after install. Both dispatcher and service tech said the parts are covered under warranty, which they later rescinded because I'm not the original owner and the 10 year warranty no longer applied. Belaire then quoted $1500 to replace the condenser fan which of course they couldn't install for about a week because they couldn't get the part for the high-end system they sold. Lots of lessons. Don't buy the 'cadaillac' system because parts are outrageously expensive and the hard to get. Only good news is I don't need to talk to Belaire ever again. read more

HVAC was only blowing hot air and final diagnosis was a bad compressor. Also recommended a larger system for the house, which confirmed a past recommendation by another company. Tech was extremely helpful and knowledgeable. Answered all my questions even if it went past the scope of his company provides, remodel work. We were not able to fix the issue due to major failed parts but tech did set me up for a next day new unit consultation. He was very professional and did not talk me into parts or equipment I did not need or would not help. This is the first in person and interaction I have had with this company, initial diagnosis. Thus far I would recommend them due to their professionalism and tech knowledge. read more

Look no further! Belair Engineering's service is top notch. Hugo calls before he is to arrive. Once he is here he is courteous and competent. He put on the clean booties before entering. He quickly gets to the problem and explains thoroughly what we need or dont need. We have used Belair Engineering for 30+ years and this company never changes! A+++ read more

They came in and replaced hot water heater and furnace for a rental house. No issues with the work they did other than it took a few days to get them scheduled. 2 weeks later the duct work fell from ceiling in basement of this unoccupied property. Not only did they deny any responsibility but they also wanted to charge me $1000-$1500 to repair something that a friend and I repaired in 5-6 hours. Will not use them again. read more

As usual excellent service from knowledgeable technician friendly and professional demeanor familiar with the problem even following behind other technicians response time is great when there is an issue if parts have to be ordered they keep you informed and show up to make repairs well within established window will be a customer of this company for a long time oh yeah give Anthony a raise he is good at what he does read more

Great service Leaking toilet and a sink Brendan B explained the problem and what needed to be fixed There was a quick turnaround appointment to fix our issues We were very pleased with the results We used Belair for our fireplace insert So we were willing to choose them for plumbing needs and will call! read more

Called to get an estimate for a new unit at my renovation in Temple Hills. Had to provide my information to an operator, and then all of it again to a "sales manager" 10 minutes later. The sales manager was stuck on having someone present during the estimate. I said not a problem but we have other projects and prefer to have someone come in via the lockbox. He stated that they would have all kinds of questions. I asked what they were and he said "you know like efficiency of the unit." I explained that the property was smaller and a condo that was attached to other units. As such it should be fine with an economy unit. I explained as well that we were simply looking for the lowest cost solution that could adequately heat and cool the space. He then told me that Belair isn't the right solution. So I guess if you want a low cost option for a property that won't require a large unit because it's smaller and attached to others, you shouldn't call Belair. Glad I could save others some time. Our company renovates 50+ homes a year, if you're an HVAC company looking for a volume partner PM me. read more