Would not recommend Renaissance General Restoration Contracting. Our project took over a year to…read morecomplete and went through several lead contractors, many of whom seemed incompetent. Communication was nearly nonexistent throughout the process. Even a year and a half later, they claim we still owe an outstanding balance, yet the amount changes every time we ask. The finished work was good, but the delays, lack of communication, and questionable accounting completely outweighed the positives. I would never use them again or recommend them to anyone.

I am so disappointed by the work that was done. I had to fight every step of the way for the bare…read moreminimum and the results are still very DIY. The owner was nice and reassuring, but in the end, the work was not professional. Full disclosure this was an insurance job. I was willing to pay for upgrades, but they were not interested in doing anything above the minimum. I am sorry I paid anything above what insurance covered. I feel like I was definitely taken advantage of and would never recommend Renaissance.

Before I start, I want to clarify I never contracted for any work by trademark, simply a request…read morefor an estimate of services. I will say their receptionists were great at the initial booking for an estimator to come out. I had to reschedule once due to a work conflict. The estimator was able to come out and take a look at our master bathroom. They had asked what my budget was which I explained was $25K- I understand what I asked for was more than this and they were vocal about that. I asked them to prepare two quotes for me: one for the complete master remodel and then one for the master along with the hall bathroom so I could compare and save up more money. My estimator let me know since it was close to NYE the office would follow up on the 5th to provide me with a quote. The 5th comes around and I don't hear anything back- no worries. I called that Wednesday and the receptionist informed me they were still working on the quote and asked if I could come down in person to review the estimate bc it can be "overwhelming". Understandable, as a sales person myself I would want the client in person to explain and talk numbers to get the project going- I booked a time for Jan 14 to go down in person. Since I am a working mom, I had meetings that overlapped with this last minute and called on the 13th to ask if they would be willing to go over the quote with me via zoom or virtual bc I couldn't leave work. They said they don't usually do that but that they'd talk to my estimator and get back to me the next day. Wednesday the 14th comes around and they called me at 2:11 to say they don't provide quotes over the phone and tried to rebook me to come down in person. I politely declined. If I'm being honest I feel like they didn't even bother to try to accommodate me with the virtual request. If that's your policy then fine but I will say it's hard for a working mom to schedule time during work hours and I wish you would offer options to work with a prospective client.

Seeing Brent advertising his business again prompted me to share our experience so others are aware…read morebefore hiring this company. Our experience with Trademark and Brent was extremely disappointing and costly. What started as a renovation project quickly turned into months of frustration, delays, and poor workmanship. The timeline that was originally discussed stretched three to four months beyond expectations, and throughout the process communication and accountability were very poor. Shortly after their team completed parts of the work, we discovered a pipe leak because the connection had been left unsecured. This caused water damage that we had to address ourselves. In addition, the HVAC system had not been connected correctly, yet the air-conditioning had been left running. As a result, we paid extremely high energy bills due to the wasted electricity, and despite repeatedly asking Brent to return and inspect the problem, he never personally came back to fix it. Instead, he kept sending different subcontractors we had never met and who were not properly supervised. Many of them arrived late in the evening, and communication was extremely difficult because they did not speak English, which made it very hard to discuss the work being done in our property. During the project, workers frequently failed to show up as scheduled or left materials and tools behind without completing the job. The overall quality of the work was unacceptable. We had broken baseboards, poorly done grout, paint splashed across surrounding walls and surfaces, and an overall lack of attention to detail and cleanliness. Even the toilet installation was faulty from day one, and the flush never worked correctly. We had to hire another professional to repair it. When we asked that these issues be corrected under the contractor's warranty, we were told we would have to pay again, even though the problems resulted from the original poor workmanship. Every step of this project was stressful and frustrating. The lack of professionalism, poor supervision of subcontractors, and refusal to take responsibility for the quality of the work made this a horrible experience. This project cost us a significant amount of money and left us with multiple repairs that should never have been necessary. Based on our experience, we strongly advise others to be extremely cautious before hiring this company. We will be posting photos of the work to document the issues we encountered, and we are considering legal action because the terms of the contract were not fulfilled. STAY AWAY FROM BRENT and TRADEMARK

The guys that came to the house stayed on top of making sure all was done right. Office staff were…read moreso nice and kind.

Well folks Started our New Year with water and mildew. Our Christmas tree folks didn't secure the…read morewater pot to the tree correctly so when we were watering the tree we were watering the carpet and our wooden floor. Called Serve Pro and they were immediate and decisive the manager Jorge who came out to check and assess damage was absolutely fantastic. The quality of his knowledge was second to none. He performed the work himself which is not normally done. Now the value well was a little steep however had we chosen to not take immediate action it could have been very expensive with the floor buckling and mold growth. If you have the need for experts in water damage / mold removal these folks we get it done.

This place didn't put anything back the way they promised. There were lots of items missing, not to…read moremention broken items that they tried to throw into the trash without notifying us. We even had a box of stuff that wasn't ours .They didn't screw my kitchen table down and it fell over when I tried to move it . They left the key in the lock box and we had to call them to come open after 2 months of being home. Like their commercial says " like it never happened"

I had the pleasure today of meeting with Ms. Mastro, who was very professional, respectful and very…read morehelpful, she gave me a lot of resources to help my company & I grow. i highly recommend her to anyone who needs the help , assistance or have any questions.

I have used this company twice prior to scheduling this appointment and they have always done a…read morewonderful job. This time around, Amille came out. He arrived on time and did a great, quick job. My carpet was a mess with having a large dog and three young kids. My carpet looks brand new again! Definitely recommend, 100%.

We called today to discuss having some 'work' that had been done on our home. (The 'work' was never…read morecompleted and the home was dirtier than we left it!) Someone by the name of 'Paul' answered the phone. Immediately, everything was wrong. Paul was unprofessional, rude and unquestionably the reason we'll be using a different company. You see, Paul can scream at us, cuss at us and DEMAND our payment information, but apparently what Paul CAN'T do is discuss the details of the cleaning or agreement with us. That's fine. We hung up on Paul and called back and we got Paul again. We asked to talk to someone in charge, to which Paul screamed 'I AM THE BOSS.' Whelp. We'll be making sure to tell everyone we know to stay away from this business in that case. However, this story continues. Today we received a voicemail from this business. They're threatening to take us to court for not paying them. That's fine. Since we've clearly documented their failure to complete the job they're asking us to pay for (which constitutes a clear breach of contract) and they're continuing to belligerent harass us we're rather interested in seeing them in court.

We closed on a house and the previous owner did not clean the textured garage floor. There were…read morenumerous oil stains and it was extremely dirty overall. We were in a big hurry since we needed to move our belongings into the home and garage ASAP. Dave quickly gave us a quote and came out the next morning to do the job. He was fast, friendly and did a great job. He and his co-worker, who might be his son (family business!), were very pleasant and informative and took our job seriously. He asked for pictures and requested we remove everything and sweep, which we did. The estimate they gave us from seeing pictures that we sent them was accurate - no hidden charges. We appreciate the job they did and would highly recommend them.

Dave was very professional. Great communication and showed up early for my early morning…read moreappointment. My experience with small businesses typically show up Late. He did an amazing job deep cleaning my tiles and grout. Definitely recommend and will hire again.

Had a hole in son room that needed to be repaired. Requested quotes from various individuals…read more(companies) some got back to me others did not. Those who got back with me either were several weeks out or did not respond after initial contact. CALM was prompt and consistently responded. Should've checked YELP 3 days ago. Quoted me a reasonable price that included materials, came within 3 hours to repair. Completed the job within 1.25 hours. Also found out they have other services we have been looking for as well. Rene was friendly, helpful, and informative. Best of all unlike some, he cleaned up his mess and ensured he left things the way they were or better. Will definitely use again and refer out.

This is my 4th time reaching out to Calm Cleaning & Life Management. Once again all communication…read morewas conveniently done online through the Yelp website or Yelp app. This time I needed 2 bathroom sinks replaced. After sending C.A.L.M. & other Yelp vendors some pictures of the work (Before and after pictures uploaded), and the deadline that needed to met; C.A.L.M.'s availability, competitive price and my prior experience with them won them the job. I appreciated Renee's (the gentleman doing the work) thoughtful updates via text or call about the project's progress. Can you believe it was even completed ahead of schedule! Upon completion I received an email from CALM's office via QuickBooks Payments requesting payment for the service - easy, convenient, efficient and professional. What else can I say? I love my new sinks and I hope the fact that this is my 4th time using them communicates that I am one satisfied customer. I'm looking forward to doing business with C.A.L.M. again.

Mark is an amazing and skilled individual, businessowner, and family man…read more I requested for him to come over and seal my new home that was just built within the Granville home community and he did come. He came on time, inspected the entire house thoroughly, gave me the most sincere and thorough feedback I've ever heard from any business. It was as if Mark considered me a part of his family after we met for the first time, and he did not take any shortcuts to help explain every nook and cranny on how I can maintain the floors, bathrooms, and tiles on my own without having to spend a small fortune... I know he cares sincerely for his customers as he made it all the way down to physically inspect everything, left the fairest estimate should I seal the entire house, provided his advice, honesty, and left after providing a piece of his skilled expertise and experience in order for me to maintain my own home thoroughly and successfully for years to come. Mark is extremely skillful, honest, sincere, and literally the best they come! For reference-he even services the burger franchise chain Five Guys within the area, and you can probably guess how greasy things get with them! As the phrase goes...Bring food for one they will eat one day. Teach them how to fish and they will be able to sustain for the rest of their lives. Mark has taught me how to fish and his expertise and experience will be utilized from now on to keep my own home clean for years and years to come. Thank you Mark for being who you are and paired with your expertise and experience-truly makes an AMAZING business! :) -One happy customer!

Like others here, I had used Mark for years, great work every time. When Rudy arrived and informed…read moreme that he was the new owner, I saw no reason not to give him a try. He steam cleaned my tile floors and did a good job. He gave me an estimate on my stall shower. The tile needed cleaning from the waist down, not the entire height of the walls. He said that he'd clean the tile and grout and re-caulk everything. His exact words were "it will look like new"; the price $400.00 (for half a shower). He completely OVER PROMISED. The tile looks OK, the grout is still gray, it doesn't look like new at all. When the caulking he applied came off in strips I called him back. He made an appointment but had to cancel for illness, he said he'd been in an accident a few days before, HE DID'NT CANCEL UNTIL AN HOUR BEFORE HE WAS DUE. I made a second appointment and the morning of, he texted and said he'd put the wrong address in his GPS, HE HAD BEEN HERE THREE DIFFERENT TIMES, so why he was lost is a mystery. I asked if he needed directions, he simply quit responding and never showed up. WHAT A TERRIBLE WAY TO DO BUSINESS. I really wanted to give him a chance, but in the end I feel that I was ripped off. Save your time and money and call someone else!