I left something in a cab on a trip from the LA airport. While it was frustrating because I couldn't speak directly to the drivers, after I got a list of Bell cabs that were in the airport at the time and gave the list to the operator, my property was quickly found. I can't thank them enough! Lesson: always pay with a credit card or get a receipt with the cab number! read more

Bell Cab driver #5541 drove in a reckless and unsafe manner on the 101 freeway today, nearly causing an accident. This behavior is unacceptable for a licensed transportation service and raises serious concerns about passenger and public safety. Bell Cab should immediately investigate this incident and take corrective action to ensure this driver is not putting others at risk. read more

Terrible driver, ran a stop sign and nearly cased an accident, then screamed at the other drivers.

Last two Bell Cabs I rode in were filthy. Drivers insisted to traveling extra long way to airport citing congestion on Sepulveda. Neither time did actual congestion exist and ride was 50% more expensive than average. One driver complained the whole time about Uber, the other used repeated profanity and vulgarity in his inappropriate story telling. I'm out. Call another cab company. This one has fallen way down hill. read more

Absolute worst! Scheduled a cab to LAX for the morning. Cab never showed up. When you try calling they just put you on hold. Zero customer service. While on hold I scheduled an Uber which picked me up in 5 minutes. I will never call these clowns again!! read more

Drive drove like a maniac, did not feel safe! Requested receipt which he promised would be emailed it never came he was in such a rush to get me out of the car. Scary! Never getting in one of these green cabs again. read more

Very disappointed by the service provided by this company, will never use it ever again . I made a booking to go to the airport at 1800 hrs. I got a text confirming my booking. At 1740 hrs got an update stating that the taxi is on its way . No taxi till 1815 hrs !! Called the taxi operator, advised " No cabs available , call in 10 min to check availability " They could not give a time frame for the delay and no apologies !! lousy customer service !! read more

Ordered a cab in advance to go to LAX early morning. The dispatcher did not ask how many people or amount of luggage, and I assumed per past experience they would send a minivan. However, the sent a small car which the 3 of us barely could fit along with our luggage. When I asked why they didn't send a larger car, knowing it was to the airport, the driver said you have to specifically ask for it. What if we couldn't fit at all? It used to be the dispatcher would ask, or they would automatically send a large car. Anyway, I see that this company has very poor ratings anyway, and our experience was unfortunately not an exception. read more

Took a Bell cab from LAX. My driver had earbuds in connected to a screen, face-up, on his lap on which a TV show was playing. This is Bell Cab's way of saying; take Lyft. Of course, the Lyft app will claim your car arrives in 4 minutes but it will actually be 45 minutes. So. I used to rent a car. I don't really want to do that anymore. What to do. read more

Bell Cab - This is my cab driver with the device on his lap which was playing the show he was watching while driving. - Taxis Near Me

Called Bell for a taxi the night before for a pick up at 3am to get us to LAX. We kept getting automated calls that they were still looking for an available taxi from 3am until 430am when we then blocked their calls because we got an Uber and we're already sitting at our gate in the airport. Another couple at the hotel ordered a Yellow Taxi the night before and it was right on time. read more

absolutely awful! The only reason I took a cab was because i was coming from LAX. The cab driver was already pretty sketchy and didn't speak much English. I hate cabs and usually take uber they're friendly and clean, and speak english. When we were at my house, he kept saying the card swiper in the back wasn't reading my card, after several tried, so he took it and ran it from the front. Typing in a bunch of numbers and printing out multiple receipts. Finally I signed one saying I was paying close to $30. Only to find out a week later on my Credit Card statement he charge $85. I have sent email to the BELL CAB company and dispute with CC company. I will never take BELL again and don't recommend it to anyone. read more

Just called for a taxi to pick up a customer at AMC marina del Rey, the customer is elderly and in a wheelchair. When I tell them about the situation the operator states they do not do wheelchairs...... I explain the wheelchair can be placed in the trunk and the gentle can get into the vehicle on his own. He immediately says yeah alright and hangs up, when I call back it's the same operator and when I asked to speak to a supervisor he states there are none available. Either the employees at the call centers need extensive training or the company just doesn't care! I wheeled the gentlemen back into the theater and advised the staff of the situation, hope he gets home alright. read more

HORRIFIC and UNACCEPTABLE experience with Bell Cabs. Allow me to describe my experience in these bullet points. 1. DANGEROUS PICKUP - I hailed a green BELL taxi cab at 12:07 am, at the corner of S. Flower and Olympic in Los Angeles. The driver of BELL taxi cab 5629, Walter Recalde, was in the middle lane of S. Flower Street at a red light. Instead of pulling over to a nearby curb, he summoned me to get into the taxi cab in it's resting position. I had to enter active traffic, and avoid being hit by an oncoming vehicle in the next lane to enter this cab. 2. INAPPROPRIATE AND UNETHICAL REQUEST? Walter Recalde, the operator of 5629, gruffly asked for my destination. My destination was the corner of Olympic and La Brea. A distance of approximately 5 miles. I have cabbed to and from this location many many times. Walter, soon after taking off, insisted that I pay him a DEPOSIT of $25.00 in cash. In 25 years of taking car services to various destinations throughout the US, I have NEVER been asked to give a deposit, EVER. Did he ask this because of my race? This was an inappropriate request. I did not have any cash on me and did not remit any such deposit to Walter Recalde. He slammed his hand and exhaled sharply when I denied his request. Then he sped off at an unsafe pace. 3. UNSAFE DRIVING - Walter Recalde is an aggressive, and unsafe driver. It's unnecessary to drive at speeds exceeding 60 miles an hour, weaving through traffic, honking and yelling at other drivers, on a street like Olympic. When Walter Recalde wasn't driving at excessive speeds in an unsafe manner, he was staring at the computer screen that I'm guessing gives directions for other pickups. This was a frightening and unsafe scenario. 4. FRAUDULENT CHARGE AND KIDNAPPING? Walter Recalde slowed down to my address. I was happy to swipe my card and get the hell out of Cab 5629. The screen showed a due amount of $17.55. I swiped my card and the screen said "Approved". I gathered my belongings and reached for the door handle to exit. I then heard the clicking of door locks being reinforced. (AT THIS POINT, THIS IS UNDER CALIFORNIA LAW AN ACT LIABLE FOR KIDNAPPING/ CONFINEMENT WITHOUT LEGAL AUTHORITY) 4A. Walter Recalde insisted on taking my credit card and re-swiping it himself. He begins to, in an elevated tone, beckon at me some mumbo jumbo about the machine (etc), some of which I could not understand, due to his thick accent. I was getting testy at this point. I was very straightforward that I did not want to be charged twice for this ride. 5. I get into my Wells Fargo account and have not been billed 17.55 at all. I was charged 50.00. Well over twice the cab fare. I'm furious. I've never caught a Bell Cab before. I've seen their green cabs for some time, but just have never ended up in one of them until today. Rest assured, I will NEVER ride in one of these cabs again. It also shows why rides like LYFT and UBER are beginning to dominate when Cab companies, time after time, show how little regard they have for their customers.. I am going to make sure to share this experience with every single person I know - and seeing that my weekly publications are widely read, thousands of people will know what has transpired by the time the sun rises in a few hours. I expect a swift and severe response to what has happened. If Bell is sensible, they will fire this irresponsible and unethical man immediately. read more

DO NOT BOOK WITH THIS CAB COMPANY!! When I first got into the cab, I told the driver to take me to Santa Monica PD (to pay a parking ticket) on Olympic Drive. Not only did he not know where it was, he didn't know where Olympic Drive was. He lazily looked it up, as slowly as he could, on his phone...WITH THE METER RUNNING THE WHOLE TIME. When I called back (it was the only cab # in my phone) and I needed to get home, they said, "All our cabs busy." Do yourselves a favor--call Taxi Taxi instead!! read more

Yeah, these guys suck. Instead of re-writing everything, here's the letter I wrote to them: "Dear Bell Cab Team, My husband and I flew from Orlando to LAX on August 1st and landed at around 9:30 in the morning. Since the shuttle to our rental car place (at the Sheraton) passed us by twice at LAX, we gave up and resorted to getting into a cab with one of your drivers, in spite of the outrageous $19 minimum cab fee, in order to get to the Sheraton at 9750 Los Angeles Blvd on time. We gave your driver that address as we got into his car. He proceeded to scold us for being irresponsible with our money, implying that we could have taken the Sheraton Shuttle for free. Then he drove us to the Sheraton at 6101 W Century Blvd. Since I saw the sign outside the hotel that said 6101, I asked him to confirm that we were at the right place. He rudely said that we were, and gave us no time to check our GPS on our phones to confirm it before he more or less kicked us out of the car. Before that though, he gave us an attitude about the fact that we didn't want to give him a tip (which we would have done if he hadn't behaved like a spoiled brat teenager, and if the minimum cab fare hadn't been twice the price of what an Uber would have cost). At a bare minimum, we would ask you to require your employees to listen to and acknowledge the address that passengers give. But really, the reason for my letter to you is to simply ask you to train them to not behave like assholes. In our case, once we discovered that your driver sure as hell took us to the wrong place on account of his angry personality and poor listening skills, we ended up paying extra money (to an Uber driver, of course) in order to get to the correct Sheraton at 9750 Airport Blvd, which was the address that we had given your driver from the beginning. This is why Cab companies are losing money to Uber. Just an FYI. Kind regards," read more

We took @uber to the airport during surge pricing and got there for $12. We took bell cabs back, same route, cost us $44. Nearly 4x. The uber driver had a nice car, handed us gum, was friendly, and got our bags. The cab driver did not get our bags, barely spoke any English, drove dangerously, had a van that was falling apart, and was full of lights and bells and whistles it was reminiscent of one of the machines from the matrix that came and released neo from his ooze. I don't get these idiots standing up for the cab companies. Fuck the cab companies. They are a relic, a protected sub government agency with shitty service at a ridiculous price. Fuck slate magazine and other apologists. It's time for cabs to die. read more

Worst cab ride I've ever had. The only reason I took it was the über app wasn't working. Hot as a oven No English And requested a tip I'll walk with all my luggage next time till uber works. read more

Called them for a pick and said it would be 5-15 min. On time, reliable, and courteous. Will be using them again.

We were staying at the Belamar (we are not tourists, live only 8 miles away) for an event, and walked to the beach (1.5 miles) and didn't feel like walking back. The iPhone was dead, could not get an Uber so we saw this freaking Bell Taxi car, he let us in. We told him the Belamar, and he drives off... $9 fare later, he drops us off. The asshat took us a SUPER long route for a fat fare thinking we were some stupid tourists. We told him, the trip was a straight shot and less than 1.5 miles and he just stared at us and said nothing. I then told him that we love locally and know the roads and what he did was nothing more than scamming us. Said nothing. Reluctantly I paid and exited and slammed his door to put the point across. F him. I hate scammers, scoundrels and these people taking advantage of people. If you are visiting, PLEASE be aware that some of these drivers will take advantage of your inexperience with Los Angeles and will drive routes way out of the way for an inflated fare. THEY ARE CRIMINALS. read more

Very dangerous Bell Cab in a bright green Prius; driver number 5840 on the 405 North transitioning to the 10 West. Cut me off by cutting over in front of me to change lanes unsafely to get on the Santa Monica freeway by avoiding the traffic that every other was waiting in for their fair turn. Cutting over at the last second, nearly hitting me if I hadn't slammed on my brakes. I called the "How's My Driving" 800 bumper sticker number and it went straight to voicemail. I'm pretty sure I won't get s return call. read more

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Was scheduled for 3:30am pickup for flight, no show! I called several times no one picked up. Had to schedule Uber asap to avoid missing my flight. read more

One star, because the drivers don't have any respect for the luggage. Upon dropping me off, when he got out to get my bag, we realized that he had closed the trunk on my luggage tag, and it had snapped off my bag. The driver then asked, "is it important?" Well, it doesn't matter anymore, does it because it's completely broken in two and is unusable. Also, be sure you ask about the flat rate from the airport, or else they will charge you the per-mile amount, which is usually about ten dollars more expensive. read more

Was the first guest to arrive in line at ontario airport. Cab driver wanted me to share a cab which I am uncomfortable with. He chose to take the other gentleman because the fare was better and he left me to wait for another cab. Is that even legal??? read more

Night before my surgery on October 27, 2021, I ordered a cab online in West LA to take me to St. John's hospital in Santa Monica at 4:45 AM for 5:15 AM check in. When it didn't come by 5:05, I called their number but the robot put me on hold. When I was still on hold at 5:15, I called Yellow Cab and they came in about 12 minutes. Fortunately, the hospital let me register for the surgery even though I was substantially late. Bell Cab never sent me an email nor called me to apologize. read more

Terrible people, we made reservations the night before our flight making sure to tell them we needed a big car or van because we had a lot of luggage with us. Well, guess what? That morning they sent us a Prius!! The driver said he would send a bigger car, but when we called them, they told us none were available. We were left to scrabble on our own to find another taxi service. read more

Bell Cab well helpful in returning goods that I lost the in the back of a cab. It took a while, since I lost something on a Friday, and the dispatchers cannot directly speak to the drivers (only management can) but once all was said and done, they returned my property to me, which is all I can ask for. The only thing is it was pricey. read more

Bell Cab does NOT pick up in Burbank because it's not licensed there. Boo! But you can get dropped off in Burbank. Bell Cab is my go-to. I recently noticed a little mini charger for your debit card that customers can slide on their own instead of having the driver take the numbers. Cool. read more

Terrible Terrible Terrible I had a none English speaking driver take my wife and myself to the airport . Driving 25miles hr all the way didn't matter what I said he ignored us then didn't want to hand over our credit card at the end of our nightmare drive. Never again Bell from Hell !!! read more

We were in Hollywood by Lure and asked the driver of Bell Cab 5506 to take us to Project Club which was 5 minutes away. He took us to downtown Los Angeles instead and kept claiming Project Club was half a mile down the street. We finally got him to pull over and got out of the vehicle. He threatened us when we wanted to leave. My wife threw a 20 dollar bill on the passenger seat because she was scared and didn't want trouble. The guy and I both grabbed it and he wouldn't let go. I let go and he got out of the car and threatened us again because it didn't cover the entire bill. My wife threw another 10 dollars on the seat. The driver should be arrested. We had two foreign guests with us and they were also very disturbed. The cab company needs to audit its drivers. read more

Worst cab experience so far!! 1.5 hrs late with reserved time. Management was ridiculous and non-responsive to complaint and read me policy BS like a script. I'd give it negative stars if I could. DO NOT USE THIS COMPANY!! read more

Driver 5544 almost hit me at lax then gave me the finger after.... and they wonder why we use uber

They need to think who they hire to represent their company. Driving on the 210 freeway earlier this evening, taxi #1728 was driving like a lunatic, weaving in and out of traffic recklessly and almost causing many accidents. I am going to email the company also, but after reading other similar reviews, I am guessing they won't care. I most certainly will never use their services. Its sad to be able to say that without even trying them. read more

Threats, harassment, frightening. My young teenage daughter had to travel alone. Used a bell cab from LAX to get home and provided the credit card I gave her to pay the driver, but he told her that his device wasn't getting a good signal. He refused to let her out of the cab and drove her around without her consent. Any time she tried to open the door he sped forward. She offered to pay another way, but needed to be left at the house and could mail it or provide another option through his company. He demanded all her credit card numbers, but she wouldn't give the 3 digits on the back. She gave him all the cash she had and got out of there, pretty shaken up. Next day the other girls on her school team got emails from someone claiming to represent the driver with a long screed of a story and they all fwded them to her. I guess she had the logo on her shirt or bag. Before I got involved she shared her pin with the person in the email, she was pretty frightened. We cancelled the card to prevent any fraud. As a parent, I am shocked that a company condones this sort of behavior. If there is a crime in the future involving Bell, this is a record of the company's practices. Bell very likely have drivers that are legit, but I would never take that chance. Avoid bell at all costs. Not worth the risk. read more

If I could give zero stars I would. This is about cab #5554 from LAX on Friday Dec. 30. I was traveling with my service dog and the cab driver told me she had to ride in the trunk IN her carrier (service dogs are allowed to ride in the cab). When I told him no, he told me to F off and called me a B!tch. And almost hit me. I will be reporting this to the ADA and thankfully the skycap protected me and got me another cab. This man should be fired immediately. And most of this was because I wanted to go 3 miles from the airport. They are NOT allowed to deny service due to location OR service animals but this man did. I was terrified for my life. read more

So much for showing in 15-20... nothing!!!! Not even a heads up you couldn't make it. I couldn't even get ahold of the dispatcher to see what was going on... Thanks a lot guys! You suck!!!!! read more

Reckless drivers, cut me off on the 405 atleast going a 100 mph. Then he blamed me for not slowing down to let him in at highway speeds. They also scam people by driving around in circles and taking longer routes to charge higher rates. On top of that drivers are very rude and unsanitary. I would recommend you take your business elsewhere! read more

Never again if at all possible. We arrived late at LAX, after a long layover and with a sleepy, cranky baby. Instead of taking an extra few minutes to walk upstairs to the departure area to get an Uber, we jumped in a cab instead right outside baggage claim. The cab smelled musty and dirty. The cab driver didn't even have a GPS, and the meter was already almost at $13 before we even got on the 405. I was in anxiety during the whole ride watching the meter rise and rise. The ride ended up being over $40 from LAX to Santa Monica, more than twice as much as it would have been in an Uber late at night with zero traffic. When are these cab companies going to realize they need to wake up and compete with the times?? read more

I've used Bell Cab numerous times over the last few years to get to LAX, but this HORRIBLE experience has completely overshadowed mostly positive experiences from the past. ========== STAY AWAY!!! ========== (This incident happened last week. It wasn't July 4th.) At 10:00 PM the night before, I called and scheduled a cab to pick me up the next morning at 3:30 AM to catch a 5:30 AM flight. I called at 2:00 AM and said I was running a little bit late and postponed the ride to 3:45 AM. At 3:45 AM, I'm standing outside waiting for my car. At 3:50 AM, still no car. I call and dispatcher #17 says that they had no drivers in the area, so they handed off my pickup at 3:30 AM to another cab company. He assures me that they'll be there in 5 minutes, 10 minutes at the most. 5 minutes pass by, it's 3:55 AM and no cab. 10 minutes pass, it's 4:00 AM and still no cab. I call Bell Cab again at 4:00 AM and dispatcher #17 answers again. He says he doesn't know what happened, will follow-up with the other cab company and get back to me. 3 minutes later, at 4:03 AM, I get a text message with a link to track the driver who is coming to get me. The map shows my car is estimated to arrive in 19 minutes. WTF? Are you kidding me? Frantic and stressed out about possibly missing my flight, I clicked a link in the text and the driver from LA Yellow Cab called me right back. I explained that Bell Cab screwed up and that I was late to catch my flight. The LA Yellow Cab driver quickly picked me up at 4:15 AM and got me to LAX by 4:35 AM. When I asked the driver what time the dispatcher told him to pick me up, he said 3:50 AM. This is the time that I called Bell Cab to inquire about my late pickup and proof that the Bell Cab dispatcher LIED to me when he said they contacted LA Yellow Cab at 3:30 AM. Bell Cab didn't arrange for a pickup until after my scheduled pickup and when I called to find out the status of my ride. So bottom line is scheduling a ride with Bell Can nearly 6 hours in advance is WORTHLESS. They FAILED to send me a car at the scheduled pickup time. They FAILED to call me to update me and let me know they couldn't pick me up at the scheduled time, so I could make other arrangements. They LIED to me and told me a car was already on its way. This means Bell Cab has ZERO RESPECT for customers. Spend your money elsewhere. Thank you LA Yellow Cab. read more

This last ride confirmed the reason why I don't use cabs anymore and rely on Lyft only! On Wednesday, my ride to the airport including tip was $20. I took a cab back on Friday night and it cost $56! The driver was so shady! Bell cab #5851. He took the long way home and when I told him that, he tried to act like this was a better way. He added at least 5 miles, and 10 mins to the ride. I told him exactly how to get me to where I was going....so shady and wrong! Cabs are terrible, people! Support Lyft and Uber drivers. read more

I usually don't like the complain about anything but after waking up at 3 am and landing for the holidays I'm pretty pissed. We get in the cab and ask the guy to take us 1.3 miles from lax... he deliberately doesn't use his navigation system and takes a loop and has to bust u turns then goes on to ask us where the spot is... cmon son. Then charges us 22 dollars on card with no option to NOT TIP. Never again on this service. read more