I have never had to call a plumber before for my home. Last November the hose bib on the outside…read moreof my house started leaking and it needed a repair. I called my home repair policy company, and they sent Drain Tactics to fix it. Even though this wasn't covered by the policy, Luis and his crew did everything they could to fix the problem at a very reasonable price. They came back out to help me after the same hose bib split from the very unexpected 2026 cold weather and did a beautiful job. If ever I need plumbing assistance again I will only call Drain Tactics. Thank you so much, Luis. You are what the true spirit of customer service is all about!

Fast service, quality work, fairly priced. Could work on communicating with customer more. Overall…read moregreat job!

This was a warranty repair for American Home Shield. I made the request Friday Night and Hers and…read moreHis contacted me via phone, text, and email Saturday morning for a Monday morning appointment slot. Jeff arrived promptly near the beginning of the window wearing a mask. My hot water heater is in a separated room off a carport, and I let him be, so I can't speak to if he had it on the whole time but it wasn't a concern. I told him my suspected concern of bad electrical elements given the symptoms, and the fact my hot water heater is almost old enough to drink. He was able to promptly diagnose the problem and replace both the bad heating elements and thermostat within an hour. So far, am happy with the service, countering the iffy reviews here. Will Update for any changes.

I had an afternoon appointment with HIS/HER'S PLUMBING. It was for the afternoon and I waited the…read morefull afternoon only for the guys to show up afternoon 6:00 PM. It was for a garbage disposal and within 2 minutes he said I need a new disposal. Not only was he late but he charged $50 for the visit. He also quoted me a $650 fee for a new disposal that could be bought at Home Depot for $165. This company will over charge even if they are late for appointments and for their overall service. Avoid them if you want to be treated in a fair manner.

I reached out to Herrell Plumbing for a repair, and the whole process was straightforward. The…read moretechnician arrived when expected, found the problem quickly, and fixed it without any unnecessary delays.

I had a broken outside pipe. They sent someone over in 30 minutes. He gave me a fix to stop the…read morebleeding (i.e. water) and explained in detail what needs to be done. Eric was courteous, efficient and got it fixed. The price was commensurate with the work done. I have used them before and would recommend to anyone.

They were several hours late, they kept me updated that they were running late but the job…read morecompleted successfully and professionally

I would leave a negative number, if I could. I requested them to clean out a kitchen drain and look…read morefor a leak which had left a cupful of water on my bedroom floor. I called at 2 in the afternoon. I will spare you the gory details , but 10 days and $14,000 later, the had torn up my dry wall in 2 room, cabinets and baseboards, ruined my countertops which all now need to be replaced and-NEVER CLEANED KITCHEN CLEANOUT, NOR LOOKED FOR LEAK! I hired a plumber after they left, who found the leak in 10 minutes, and had it repaired to minutes after that. Best part? Adjuster came, saw the small-still existing leak, and all the damage done by Roto-Rooter, denied the claim. They claimed I needed water remediation, mold remediation, Lead testing, asbestos testing, and although no lead or asbestos was found, charged for remediation of those, too. The mold found was tiny, they apparently have connections with the testing companies, they double charged for some things. They charged extra for nights and weekends, although there was no emergency. They saw me coming, I guess, and I trusted this known name. They business is model is deceptive, there charges were fraudulent, and although I probably could have won a lawsuit (on the billables alone, there are alit of shady, if not illegal things. But they wore me out. I paid it. But YOU DON'T HAVE TO. DO NOT USE THEM FOR ANY REASON. (I very rarely leave bad reviews. But they were so egregiously bad that I wanted to warn as many people as possible. ​ i would like to amend this review to make it worse, because not only did they do all of this, but today I just found out that despite paying them in full, which I only did, because my mental health was suffering, they still filed a lien against my property. A full five days after I paid in full. In the comments below is pretty funny that they couldn't find me in their records since I have about twenty letters from them.But I will be contacting her in person. Of course.When you do try to call them, they don't ever answer.Unless you owe them money it will be interesting to see if this woman ever gets back to me.

I have used Harvey Baker Plumbing for almost 20 years and have usually been very satisfied with the…read moreservice. This time was no exception given the technician, Juan, was amazing. He properly took care of an outside faucet issue that was "repaired" previously 24 months before. I noticed my outside faucet was slightly spraying water from the "repair part" recommended two years prior. In April 2024, I called Harvey Baker Plumbing to fix this faucet as it was leaking from the knob at the time. A young gentleman came and said he did not have the part on his vehicle to replace it (something to do with the pipe size), but he could "repair" it. However, I would not be able to turn the water on and off from the faucet knob. He said the nozzle at the end of the hose would serve as the on/off mechanism. When I discovered the current leak, I called and the receptionist said she could get someone out between 12-2 the next day. I explained the previous situation above and said I definitely want the faucet "replaced" this time. She looked up my previous invoice and said she would note on the ticket the faucet should be replaced rather than repaired. Next day, she called again and said she could have the technician come out earlier if I was available. I said I was and Juan came 15 minutes later, a little after 10am. He was a joy to work with, smiling and providing great conversation and expertise! I explained everything and he said he had the necessary part to rectify the leak. He did a great job. When I got the invoice, I noticed the parts only cost $33 compared to the "repair" part of $10. I was surprised the previous gentleman couldn't drive 4 miles to the office to get the necessary part and recommended the "repair" instead. I estimated I could have saved approximately $200 of labor charges had the work been properly completed the first time. I would have requested the previous technician get the necessary part had I known the difference in part costs was minimal. At least the "repair" lasted 2 years. I will probably continue to use Harvey Baker Plumbing in the future, but I'll make sure I request a more seasoned technician like Juan next time. Final note - Harvey Baker Plumbing now charges a 3% credit card fee on the invoice, which was not their practice previously. It was not a big deal to me ($7.75), and I understand a family business would prefer cash or a check. If I have a major plumbing issue in the future, at least now I am aware of the added fee.

Had a minor emergency over the weekend. Supply line was leaking. Naturally, on our side of the…read moremeter. Called Harvey Baker, left a message. First thing Monday, got a call back, had a plumber out to the house before 9:00 am. Caesar found the leak amazingly fast, and had it repaired in no time. I was expecting this to be a very expensive repair that would take all day. My bill was less than $215.00. New customer for life. Thank you!!

Problem: Electrical Surge from Lightning. So on the evening…read moreof the 15th going into 2/16 we had high winds little to no rain, and 4 really close lightning strikes. Power went out on the 3rd strike. I already had a subscription via Del Air for my AC and Water Heater (plumbing), but needed an electrician for the hallway light fixture and surge protector outside. Light was doing this flickering like mad. Chandler Starr OE-06 came out. On time and professional. On a weekend no less. Detailed notes, code violations from my builder were found and he fixed, a under weight fan dome thing that was holding an 8.5 lb light fixture, to my breaker having a single tap vs double tap from sprinkler system the builder had put in brought to code, and replaced our Surge Protector outside for both ac fans, and breaker. Had to cut into ceiling drywall and they will be sending out a drywall guy to fix that. Chandler was patient, easy to talk too, professional, and made sure I understood everything before leaving, and the process of the drywall guy, and the follow up visit for the 2nd AC fan install. Now lets talk about Frank Gay in general here. Coming from someone whom was with Rinaldi for YEARS until my guy retired and this new kid started coming around and lack of doing maintenance was more about selling (literally tried to sell me 2 UV lights when I ALREADY have them installed), and telling me I needed duct work on a 2 year old home. Prior to moving here in Orlando Rinaldi was great. No qualms. Prior to my tech retiring I was all in. Then they raised their rates to being more expensive, less quality maintenance being performed, and more pushy on selling I went to Del Air. They are all over the place here. BUT Rinaldi had HUMANS answering their calls, AND they would come out on the WEEKENDS....for a fee which is reasonable. Well Del Air.....Prior to this year (2026) I would get a human being on the phone. Sometime near the end of 2025 and this year something changed. Now its BOTS trying to assess and address your concern. 1-888-843-6835, 407-270-2880, 407-329-6384, 407-993-1341, 1-888-335-2478, 1888-831-2665, 407-594-7553, 1-877-744-5224 ALL those DEL AIR numbers are either BOTS, or no answers, and you can leave a message but no one calls you back (try it for yourself as I already did it for you). When you do the TXT game... Another BOT. The BOT doesn't confirm your appointment. I shown Chandler this prior to signing up with Frank Gay. I am soooooooooooooo f-ing done with Del Air. Frank Gay has an ...... wait for it....... ya...... a HUMANIZING PERSON answering the phone and amazing one at that. It's legit. A breathing bloody HUMAN. 1 call done. That 1 call in and out faster than a f-ing bot asking a million questions the LIVE person asks also. 1 and done. No one person dealing with a flipping claim wants to deal with a f-bot. Seriously. THANK YOU FRANK GAY!!!! Thank you a ton. But the moment you go BOT will be the moment you go FLOP. Please don't. After calling them and dealing with them. They may not be the cheapest, but boy oh boy, here take my money just don't give me a headache AND take my money. You pay for what you get. I am quality over quantity, and although I will dabble into new experiences (Del Air), there are some things I just wont tolerate no matter what. If I can request Chandler in the future better believe I will do so and work around his schedule (unless my AC is out and not avail). Frank Gay, you got a good thing going and a good tech. Don't f-it up. Costs: $2400.00 but insurance will reimburse. Work performed: Surge protector breaker and 2 fan units outside Plan replacement from Del Air to Frank Gay Light fixture up to code Breaker replace and up to code electrical inspection on known bad areas Frequency change upstairs

I am extremely disappointed with my experience with Frank Gay Services. I contacted the company…read moreafter a technician evaluated my HVAC system and determined that I needed a duct replacement. I scheduled the repair for July 7 and paid a $610 deposit. The day of the appointment, I spent hours trying to get updates. I contacted the technician with no response and called dispatch multiple times. I was repeatedly told someone was on the way, that the job had been reassigned, or that I would receive an update--but no technician arrived. A manager, Brandon, eventually contacted me and assured me the team would arrive by 2 p.m. When that did not happen, I was told the issue was due to the job being transferred between teams. Later, I was told the repair could not be completed because it was "too hot" and that a team would arrive the next morning at 7:40 a.m. The next morning, no one arrived. After additional calls, I was told the technicians were 20 minutes away, then later that they had a flat tire. I also requested a call from the General Manager, Cory, but despite multiple assurances, I never received one. The most concerning part was receiving an agreement from a customer experience representative stating that the repair would be completed for $800 in exchange for agreeing not to leave negative reviews or feedback. I requested a correction to my name on the agreement and intended to sign after that correction, but the promised service still never occurred. I understand that unexpected issues happen, but the repeated missed appointments, lack of communication, and failure to follow through on commitments resulted in two full days wasted waiting for service. I hope corporate leadership reviews this experience and improves scheduling and communication practices. At this point, my repair remains incomplete.