Awful experience, would not ever recommend this salon. I've never written a negative review before, but I do believe that anyone considering getting a service done here should be warned. Bottomline is that there is little to no customer service or accountability for very poor service at this salon. I asked for a full blonde highlight with a root shadow to be a natural, brighter blonde for the summer. I left with my hair darker than when I came in from the thick, dark lowlights that were added, bleached white/damaged baby hairs and bleach spots. I can't even wear my hair in a ponytail and I'm a nurse. I would've never paid if I didn't leave the salon with wet hair (you live and you learn ). When I messaged the stylist on Instagram that I was unhappy with my hair and complained it was too dark, she told me to "strip it" so the lowlights SHE decided to add would come out... it was a huge red flag that she wanted me to strip the color she had just added, but I reluctantly agreed with the hopes my hair would brighten up. I also let her know I would try to resolve it her way, but may need to come in for a touch-up and she agreed. Fast forward 2 weeks and I am still very unhappy so I message her. She refuses to touch-up my hair like we agreed and tells me I will be charged for a whole other full highlight service if I want a touch-up. After exchanging a few messages back and forth and her condescendingly "educating" me on what a highlight is, I decided to escalate it to a manager. I called the salon 2 times over the course of a week and a manager was "never available". Finally I was able to speak with a manager who informed me she would need authorization from the salon owner Tammy to issue a refund. I sent Tammy pictures of my hair and expressed all of the above and she told me she could not offer a refund, but she would be happy to touch-up my hair... after all of the back and forth and difficult conversations over the past month, I let her know that I no longer felt comfortable stepping foot in the salon. I knew my name was being dragged through the mud for complaining. I knew this because while I was receiving my service several stylists, including my own, were speaking poorly about other clients. Calling them "difficult" and saying things like "we know how she is"... I get it, we all gossip at work, but in front of clients, extremely unprofessional. So then Tammy actually leaves me on read and I decide to dispute the charges. Unfortunately, I received notice today I did not receive that refund. Very disappointing. But I want to share my terrible experience to warn others! read more