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    Bellhop Moving

    3.7 (164 reviews)
    Closed 8:00 am - 10:00 pm

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    Chris F.

    Do you REALLY want to know? First thing, the people they use are piece-mealed together. None of the crew that moved us had ever worked together before and most of them seemed like they didn't have any true mover experience other than having a pulse and the ability to lift more than 10 pounds. They weren't in-sync with each other and as a result, they damaged a lot of our belongings. They literally damaged items of furniture that were brand new and some of it was very expensive furniture. The crew was so disorganized and did not maximize the space in their truck. They ran out of room in their truck and told us that they weren't going to have time to make a 2nd trip to come get the rest of our things that they couldn't fit because they had another move after ours and they couldn't delay the next customers. This is when I tried to get ahold of someone from their customer service, which was nearly impossible to get through to anyone. After having to call several times and waiting on hold for up to an hour, I was finally able to speak to a representative who never seemed like they had the answers and had to consult with their supervisor. Because of this, they said that they would have to call me back. When they never called back, I had to call them AGAIN and get placed on eternal hold once again. Meanwhile, my time clock is ticking away and I had to be out of this house by the end of the day because we moved on the last day of the month. After being with them on the phone for HOURS, they basically said that there was nothing that they could do and would not be able to get me a second truck and crew for several days, at an additional cost to me, of course! When I argued with them that it was their own fault that they ran out of room on their truck because of wasted space and haphazard loading, they wouldn't budge and left us hanging with 90% of my belongings moved and 10% remaining at the old house. Also, their moving truck leaked about 2 quarts of engine oil on the BRAND NEW driveway of our $1.3M home. They said we had to file a claim to seek reimbursement, which was a whole other fiasco. After following their instructions and jumping through all the hoops that they make you jump through to file a claim online, they DENIED reimbursement for the damage to our driveway and only offered to pay us pennies on the dollar for the very expensive furniture that they scratched, gouged or broke into pieces. What a slap in the face! We ended up having to hire a different moving company to come move the rest of our stuff that Bellhop could not move. This, by far, was THE WORST moving experience that I have EVER had in all the moves I have done in my 51 years on this Earth. I DO NOT RECOMMEND EVER USING BELLHOP FOR YOUR MOVING NEEDS. NOTE: I ONLY GAVE ONE STAR ON THE RATING BECAUSE THAT WAS THE LOWEST RATING I COULD GIVE. YELP WOULD NOT LET ME POST MY REVIEW WITHOUT GIVING THEM AT LEAST ONE STAR.

    The two movers that moved my items and now I'm missing things
    Miki G.

    Do NOT trust this company. They make you feel so comfortable and then when you have items missing they will do NOTHING for you because they believe their movers. I regret bringing them breakfast, I regret being nice and helping them move items, I regret telling them to take a break if needed, I regret trusting them. I should have run the operation like boot camp and maybe things would be different. I'm a single mom and had to move on a Friday. Rather than scrambling to round up friends and family along with vehicles to make this move from one apartment building to another, I hired this company to help. There was no physical way for me to supervise 3 men at once. One guy stayed in the truck while the other two moved my belongings. Unless I stood at the end of the loading ramp for the ENTIRE process, there's no way to monitor every move. Did I mention how they did not only arrive in the moving truck, they brought a personal vehicle as well? Sure they showed me the packed truck and later on an empty truck but did I think I needed to check their personal vehicle or the cabin of the moving truck as well? No, but you better believe I'll never make that mistake again. Now that I'm doing inventory of all my belongings but it's outside of the 5 business day window after the move, this company will do nothing about the fact that I have kitchen items and paintings missing. Not to mention how 5 business days would also overlap holidays and I HIGHLY doubt the company would have responded any differently. Moral of the story is, if you're going to hire this company, do NOT trust them no matter how friendly they may act to your face because the moment you're not looking, they can and will steal from you and corporate will back them up.

    Movers damaged over $5k worth of stuff, including a new refrigerator because they did not know how to pack item securely in a truck. If you tell them how specific items need to packed, they will ignore you and do whatever they want. Driver arrived four hours late to new home and was annoyed that he had to complete the delivery. The communication is awful. You will get a different answer from each person you talk to. They promise callbacks and never call back. The claims team will not communicate directly with customer during claims process. They are also very misleading when explaining coverage. Do not use them!!!

    My ex hired Bellhop to move her furniture out of my house and when I got home I saw several scrapes, dents, and gouges in my walls and ceiling. Upon contacting them I was sent a settlement claim for $150, but in her name. I felt this was enough to have my home fixed, but spent the next 2 weeks trying to get a hold of the one person who could put the check in my name since it was my home that was damaged, but my ex who hired them. After numerous calls, being put on hold, and replying to emails, the guy I had to talk to said sorry, the check has to be sent to her, so arrange to get the money from her. Completely unacceptable, awful customer service.

    This damage is to a high end bicycle, it will cost hundreds of dollars to fix.  This bike had no scratches before Bellhops!

    Bellhop proposed a claim settlement that was ridiculous! First off their claim form couldn't even handle all of the damage that was done. I kept getting messages that the file was too large. I had to send pictures via email to get around the system that isn't set up to handle the amount of damage that was done. Now the offer they have proposed is insane!! They created thousands of dollars of damage including damage to fabric chairs and scratched and dented Washing machine and scratched high end bicycles. The amount of the settlement that they offered wouldn't even fix a small portion of the damage they created. They didn't use enough of the blankets I provided and now they don't believe that they should have to pay for the damage that they created!! I would just like my things brought back to the condition that they were before Bellhops!!

    Awesome crew!  Thanks for the great service.   --Joe Garcia and William Byrd

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    2 months ago

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    2 years ago

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    2 years ago

    movers we're on time. very courteous and respectful. wasted no time in getting started and no extraneous talking.

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    Bellhop M.

    Alyssa, thank you for taking the time to leave a review!

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    6 years ago

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    6 years ago

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    7 years ago

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    8 years ago

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    Bellhop M.

    Joe, thank you for the fantastic review!

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    Page 1 of 5

    Ask the Community - Bellhop Moving

    Review Highlights - Bellhop Moving

    I was moving my daughter out of her third floor apartment (no elevator) on a hot and HUMID Austin day.

    Mentioned in 5 reviews

    Read more highlights

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    My new preferred moving company! Daniel and Devonte were exceptionally efficient, strong and…read morecareful movers. They arrived on time, finished on time, and were friendly, helpful and communicative. I didn't think they could possibly work within the minimum time estimate given, but they did! My estimate was exactly accurate. I also received a texted, itemized invoice on my phone from the corporate office, to review, a few minutes before making final payment arrangements with Daniel and Devonte. Management was very friendly and communicative, by phone and text, before and during the move, checking in with me, and ensuring I had their direct contact information, at all times. It seemed everyone I spoke with, texted with, and met with were experienced service and moving professionals, who take pride in their work, and their customers' experience. I received estimates from many companies, having had difficulty reaching my usual movers, and seeing that their pricing was no longer competitive. All My Sons was by far the best value, the most transparent, efficient, experienced, equipped, organized and most communicative... both prior to and during the move. I usually don't leave reviews, as many satisfied customers in many service industries fail to do, but I wanted to ensure that they all receive the acknowledgement and accolades they deserve for going above and beyond. I would specifically recommend you inquire regarding Daniel & Devonte's availability for a future move. They're an excellent team, and said they've worked together for some time. It shows!

    I just had a very disappointing experience with All My Sons Moving & Storage. I called simply to…read moreget a quote and ask about scheduling. The representative told me they had availability on Friday but said they couldn't confirm a time. I politely explained that I would need the move to be at least in the morning and asked if that was possible. Instead of helping or clarifying, the representative responded rudely and repeated that they "don't have a time." I calmly said that if it couldn't be early in the morning, then no worries. At that point, she abruptly hung up on me. Hanging up on a potential customer who is being polite is extremely unprofessional. Based on this interaction alone, I would not recommend this company.

    Bellhop Moving - movers - Updated May 2026

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