On schedule Very quick - really appreciated Even if it's a rush booking customer service handled it right Based on my experience with Bellhops, I'd recommend this company to friends and neighbors. read more

I hired Bellhop Movers expecting a professional service, but what I experienced was dishonesty, vague contracts, and negligence that left me with financial losses and irreplaceable damage. First, Bellhop's website, contracts, and estimates are written in deliberately vague terms. I specifically hired three movers, but Bellhop only sent two movers and a driver--a driver who did not move anything. Even the two movers admitted on-site that a third mover was required and should have been there. Without that third mover, the job dragged on far longer than necessary. When Bellhop finally sent the third mover hours later, that mover accomplished more in one hour than the team had all day. Bellhop then charged me an additional $600 for delays entirely caused by their own under-staffing and misrepresentation. Second, their negligence caused direct damage. A full box of fragile valuables--clearly marked FRAGILE and carefully bubble-wrapped--was dropped from the truck. The movers acknowledged the damage and apologized. That box contained vintage and antique items, including glass pitchers, coffee equipment, vintage cups, plates, and an antique iced tea pitcher that is irreplaceable. While this wasn't a large portion of my belongings, it was a box of highly valuable and sentimental items, some of which can never be replaced. Third, Bellhop's customer service and claims process is designed to frustrate customers into giving up. Their phone line is nothing but an AI system that cannot provide real assistance. When I attempted to file a claim, the website they directed me to was incorrect. It took me over five days just to get the correct link to their claims portal--time wasted only because I had to send a detailed email listing all damaged items before anyone responded. To make matters worse, Bellhop requires claims to be filed within five days of the move date, yet they make it nearly impossible to locate the claims portal on their own website, effectively blocking customers from filing in time. Bellhop caused me: $1,000+ in losses between destroyed items, wasted time, and unjustified charges. Sentimental losses from antiques that cannot be replaced. Stress and frustration from vague contracts, dishonest practices, and a deliberately obstructive claims process. Now I have to pursue legal action for damages and deceptive business practices. Bellhop's vague wording, unhelpful AI "customer service," obstructive claims process, and unprofessional conduct should be a red flag to anyone considering using them. This company cannot be trusted. read more

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I have used this company three times before and was satisfied with my service. But this time less than 24 hours prior to my move they called and cancelled suggesting that they can do it during the week. Terrible customer service. read more

If I could've left zero stars, I would've. First of all, I used Bellhop to move on two other occasions, and the service was OUTSTANDING. Because I had such great service both times, I had high expectations this time. Sadly, in this most recent move, I was highly disappointed with the service given. The movers were courteous, however, very disorganized. They were poorly prepared and poorly equipped for the move that day. The movers also had difficulty attempting to use a moving dolly with straps. They did not bring nor use shoulder straps to ensure nothing touched the ground. They didn't have tarps. Considering the rainy day, a seasoned crew should have been assigned to my move. This crew acted like they had never moved anyone before. In fact, one of them was in training. In contrast, when Costco delivered my brand new appliances, nothing touched my brand new floors or banged up my brand new walls in my brand new home. The delivery and installation were flawless, total white glove treatment. Costco took very seriously to respect and to care for my home, not just the appliances they were delivering, which included delivering a washer and dryer upstairs. I cannot say the same about Bellhop. The movers were careless and unconcerned, and they damaged my home and my personal belongings. The walls were damaged in several places in and around the stairs and near the front door--scuff marks and actual gouges in the walls--this is a brand new home! The walls in my staircase landings were damaged when they carried up my bed frame, headboard, footboard, a nightstand, and two dressers. Also, my mattress was stained. I had originally had a plastic mattress cover on my queen size, Purple 3 mattress. The movers took off the plastic mattress cover because they had difficulty gripping it, as well as not having the proper tools to carry it and to keep it from touching the wet and dirty ground. One mover had gloves with grips, the other did not. Most unfortunate is the fact that the mattress covering cannot be washed, per the instructions provided by Purple, the manufacturer of the mattress. I submitted photos as proof for what was damaged, including the mattress labels and where it says "not washable," using the requested online form that Bellhops required. I also had submitted an email two days after the move to claims@bellhop.com. Their response is still pending after 2+ weeks. To add to that, one of the movers was sitting and texting while on the clock; he was the young man who was being trained that day. There were several small items that could have been moved, in lieu of texting, wasting my time and money. Overall, this was the absolute worst move I've ever had. I have yet to get any response from Bellhop from an ACTUAL person; I've only talked to AI and submitted emails. read more

Worst service ever. Showed up late, started late and left half of our stuff for us to get moved and still charged price of full move. I ha d RSVPd for three movers and two showed up. The "lead" put one box in 45 minutes on the truck. And told me when the third person never showed he could move the items but they would charge me more. WHAT? Because I didn't agree to pay more he said they had to do a "hard stop" to get to the next move. I included 2 of the 4 rooms they just left my items. I had to pay another company for an emergency move. read more

Bellhop Moving - 2 of 4 rooms that they left items. - Movers Near Me - Charlotte, North Carolina

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A stress-free move day is just a few clicks away"....or so they said. Bellhop promises: "We've got you covered with easier-than-ever booking, flexible service options, friendly and experienced movers, competitive pricing, and the industry's best customer support." It sounded too good to be true...and it was. 1) I ordered packing materials for my 3-bedroom home and they sent only enough supplies for a 1-bedroom. And refused to refund me. They've repeatedly tried to gaslight me that I misordered but I have my receipt. 2) I contracted for 6 packers for 6 hours. Only 2 packers showed up and they were obviously inexperienced and uncomfortable packing any dishes/glassware. 3) I contracted for 2 trucks. Only 1 showed and they're still making me pay for both. 4) I contracted 4 movers for 6 hours. They took a 90-minute break because they were tired and then refused to work past the 6 hours so my husband and I had to take an additional day off work to finish the move load by load in our Prius. 5) I've talked to customer service upwards of 20 times since my initial booking. Their customer service is outsourced offshore and useless. They are just there to apologize but can't actually help real-time (like when labor or trucks don't show). I've spent more hours than I care to count talking to well-meaning reps who have no ability to provide any customer service. While I love the promise of using technology to enable more efficient matching of labor to demand, Bellhop has obviously spent the bulk of its time building its promise than actually building out its service. read more

Bellhop Moving - Movers Near Me - Charlotte, North Carolina

WARNING, BUYER BEWARE!!! (Bellhop Moving Company, and/or via Offerpad "Free Local Move Service")... I recently sold my home in Forsyth county to Offerpad. Offerpad provided a "free local move" for using their service, which they contract out to Bellhop moving. I only used this service to get my furniture and items from the house down into the U-Haul Boxes pod-like containers I rented. The movers arrived, a group of young men in their late teens or early 20's I imagine, who seem to have been sub-contracted by Bellhop moving. They got most of the items wrapped and moved out in an orderly fashion, but on the last container issues arose. #1) They did not wrap nor put available moving blankets over or around the two bedframes that went into this pod, leaving them exposed to damages. #2) (Most important), the group did not have an appliance dolly with them and so they attempted to move the Kenmore Elite refrigerator by hand. They dropped it several times, dragged it and scratched it, left dents into it. It hit the face of one of them when they dropped it, and left a gash in the finger of another a second time it was dropped. By the time they got it into the pod it was severely scratched on both sides, with dents on the front stainless steel frame. Bellhop made the matter worse! I took pictures once I noticed that this wasn't going well (see attached) and later on with assistance I removed items to get better pictures of the fridge. I submitted a claim about the damages to Bellhop ASAP. They came back ONLY offering me $150.00 for the fridge, because their policy is $0.60 on the pound for damages. Of course, this base policy is ridiculous for a multitude of reasons! A) I was not offered extended coverage, told about extended coverage, or offered movers insurance because I was not the customer (Offerpad was). B) $0.60 per pound means that they do not take into consideration items inherent value based on craftsmanship, quality of materials, technology, etc. Or essentially, they do not base recovery on an items MSRP or cost to replace. I naturally complained about being offered this amount, and was offered an additional $150 ($300 total) as Goodwill compensation, likely because I had submitted a claim to the BBB by that time and they were getting involved. They refused to budge on this amount, and to make matters worse their claims process indicates that you either accept their terms within 2 business days or risk forfeiting your claim entirely... Otherwise if you don't accept their claim within 2 days then you lose the meager/nominal compensation that they are offering you entirely. The response from their marketing team via the BBB's services was essentially 'We are sorry this inconvenienced you, but we are sticking to our policy and not reimbursing you more. Too bad, so sad that you lost your fridge' (see exact response below) I certainly hope that no one loses a TV, or has expensive jewelry damaged in a move, because at $0.60 per pound you are going to lose out! I've pasted their responses in email as well as thru the BBB as well for reference. Please don't make the mistake I did. You may choose to either forego Offerpad if the free move through Bellhop is a point of consideration, or ensure that you read the fine print and purchase your own extended coverage or movers insurance because they aren't going to tell you about it if you aren't the paying customer! read more

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The employees at Bellop put a hole in my wall and deep scratches on my tile floors while unloading. They didn't even show up with any equipment like a dolly or moving blankets. When I filed a complaint with the company to repair the damages they did want to take any responsibility, made up excuses and outright lied. I would NOT recommend or use this company ever again. Prospective customers please be aware. read more

DO NOT RECOMMEMD!! Selected this moving company due to a family member suggesting it. They stopped halfway through moving on the day we booked and said they needed to come back again in a week! According to them it was due to it being late, it beginning to rain and having to call their company about whether or not they could move some large animal cages of mine. However, it barely sprinkled, it was 4 in the afternoon, and I already decided to transport the cages another way by that point. They initially said they could come on the following Sunday at the earliest, which would leave us crunched as our move out by date was that Monday. They then said they could move us up a day, so we rebooked them Saturday before. Come to find out they double booked us with someone else so they could't come at the time initially scheduled! Instead they came at 4pm Which was a full two hours later! here two hours later! Majorly inconvenient! Also, we were accidentally charged twice, though the person on the phone said they'd refund us and that would take up to a week to show. It's been nearly a week and not showing a refund on bank account. At this point I just want to be done!! read more

So this is my follow up to what the movers have done to my electronics. But yet in the claim that I filed, I was only offered $99.00. I don't know what they think I can do with that, and from what I am told, the claim is about the weight of the furniture/appliances that is damaged. I was asked if my TV was boxed and I did say no, but with that said, a mover would be smart enough to make sure my valuables would be protected. That was a total failure. NEVER AGAIN AND I AM NOT A SATISFIED CUSTOMER!!!!! read more

Bellhop Moving - UPDATE SO TO ALL THE PEOPLE WHO WANT TO USE THIS COMPANY...THIS COULD BE YOUR TV's. - Movers Near Me - Charlotte, North Carolina

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The service provided by Bellhop was extremely disappointing, primarily due to the incompetence of the subcontracted movers, high-pressure sales tactics, an unhelpful offshore help desk, and a stubborn customer resolution team. Had I known that Bellhop would hire such unprofessional subcontractors, I would have arranged my own movers and rented a U-Haul truck instead. Ultimately, I ended up paying four times their initial quote. Bellhop's offshore sales associate appeared more interested in closing the sale than in providing accurate advice, recommending three movers for five hours to complete my furniture move from storage to my home. However, on the day of the move, only two movers arrived instead of the three I had contracted. The team lead, Richard, complained about the missing third mover and left for 1.5 hours to find someone else. This delay significantly hindered the efficiency of the other mover, Rodriguez. Richard eventually returned with his brother, who was completely inexperienced in moving and incapable of performing the job properly. Both Richard and his brother were slow, inefficient, and frequently paused to "think" about how to arrange the furniture. They also complained repeatedly about not being paid enough. The team took five hours to only partially empty my storage unit and poorly load the truck--this same task had previously been completed by three professional movers in about three hours. To make matters worse, they couldn't fit the partial load into the truck and had to move many items back into storage. Despite my concerns, they argued that the truck had sufficient space, which was clearly not the case. At my townhouse, the inefficiency continued. It took them 20 minutes just to manage the first piece of furniture, during which they damaged my ceiling. Additionally, I noticed a scrape on one of my expensive sofas. Frustrated and dissatisfied, I was forced to fire Bellhop's subcontractors and hire another moving company to offload the truck. This last-minute arrangement came at a premium cost, adding further financial strain to an already unacceptable situation. I have repeatedly requested a refund of the fees paid to Bellhop, along with compensation for the damages caused to my ceiling and sofa. Despite multiple calls with the customer resolution team and reiterating my case several times, the issue remains unresolved. I fully intend to give Bellhop the lowest possible ratings on every social media platform and starting to report them to the Better Business Bureau (BBB) to warn others about this experience. read more

Warning... Find another company. They showed up with a moving truck with two guys in it and then six other personal vehicles came in parked all in the yard. While taking the refrigerator out of the house, they did $4500 worth of damage to the floor by pulling the refrigerator on the floor sideways while zigzagging back-and-forth creating 27 linear feet of gouges in the hardwood floor an eighth of an inch deep. Filed a complaint and was ignored. We filed a claim with bellhop. After four months of going back-and-forth with them, we ended up having to get an independent contractor to come out which gave the price for repairing at $4500. Bellhop says they're only responsible for structural damage and offered to pay $251 towards the $4500. With delay after delay after delay after delay they finally said they would send a check for the $$251. We continued to follow up with them regarding the check that was supposed to be sent and Jack continues to say he will check with accounting to see if it was sent. Crickets again. Do yourself a favor and find another company that can move your stuff in a professional manner without damage. read more

DO NOT use this service. It is an absolute disaster, it was by far the worst moving experience ever. I scheduled 3 movers to later find out 1 was only a driver and not a mover, but I was being charged for 3 movers 1 mover didn't show up so I had 1 mover (who was wearing crocs) and a driver. The driver made an agreement with bellhop to act as a mover so the job wasn't canceled. They did a decent job overall, but didn't wrap any off my soft items so my couch and mattresses were put on a dolly and in a truck uncovered and got very dirty. Then they brought everything into the house on the first floor but called Bellhop to say they needed to end for the day and couldn't put any of the furniture in the correct rooms/upstairs. Bellhop called me to tell me this and said they could send people to finished the job 2 days later. So now, I need to get my couch and mattresses cleaned and had to hire someone else to come the next day to move all the furniture upstairs and to the correct rooms. Bellhop is a nightmare and I would highly advise against using them. read more

If it was possible to give a negative star, then I would. DO NOT under any circumstance use this company. After reserving our move date weeks in advance, paying the deposit and having the total move cost held on our card, they cancelled the same day of the move. According to the contract if I did the same, I would be charge 10% of the total move cost, lose my deposit and also have to pay a $200 cancellation fee. They say they are the official moving company of Home Depot. Home Depot should reconsider their partnership. Now we are paying for last minute movers while we wait 7-10 business days for a refund for services not received. DO NOT USE BELLHOP MOVING! read more

Bellhop Moving - Cancellation eMail day of schedule and paid move. - Movers Near Me - Charlotte, North Carolina

Would not recommend this company. They showed up over an 1.5 hour late without any communication. I then had to call support and sat on hold for an additional 30 minutes. Since it was a Friday, I had to pay an extra $40.00 an hour per worker. The guys showed up exhausted from the previous job. Bellhop overbooked these guys. Also, many boxes that were clearly labeled with the room location was left in the garage or downstairs. Some boxes being labeled "fragile" living room, was just thrown in the garage. Very disappointed. I will never use them again and will discourage anyone else I know, to stay away from this company. It was unnecessary stress, when it should have been a smooth move, especially since I paid premium prices. I was told Friday, I will receive a discount on from a customer support rep named Tracy. I called customer support today and they acted like this was the first time they heard about my experience and they will have to investigate. That's laughable. They then told me, I should be receiving a call in 24-48 hours. Like they told me they would call me today on Friday. I will be contacting the company in 48 hours again, if I do not receive a call or a discount for the stress they caused. Do not use this company unless you like being stressed during a move. **Bellhop: here is my reservation #: M5EWAAH7** read more

I chose Bellhop because my employer at the time (Atrium Healthcare) recommended them and offered a 10% discount for employees, well I guess you get what you pay for...The dates were bit of a challenge they were able to offer movers for a Saturday but nothing for an unload the next day in Atlanta. I went for a Sunday pick up and unload on a Monday. The guys arrived on time on Sunday -- One of them smelled like weed. The driver was 45 minutes late, so the loaders placed most of items in parking lot. They did not have blankets as promised and not adequate tools to disassemble bed frames. The unloading was OK- again one guy smelled like weed. the guys wanted to bring it all in and leave-- I asked to please assemble bed frame and headboard and plug up sofas... In the end several items were broken and damaged. I got my small home items to Ga, and I hope this is my LAST move because this is NOT an easy task. read more

I have tried to use this company to move twice. The first time the moving truck was 2.5 hours late. Today I was hoping it would be better but the moving truck did not even show up an bd they didn't call to tell me until 30 mins after the move was scheduled to start. I despise this company and recommend everyone stay away from them. read more

Absolutely the worst moving company I have ever dealt with. No experience, no leadership. From the minute this 3 man crew hit the ground it was a disaster. Due to the lack of proper moving equipment they slid the bedroom dresser across the hardwood floors scraping the entire length of family room. The truck was packed so poorly that they had to leave many items behind. When questioned on why they did not get everything they became argumentative saying they were only booked for four hours. We did book four hours at Bellhops recommendation for a three man crew, but the crew leader was worthless and did very little to help. DO NOT HIRE BELLHOPS all you are getting is unskilled labor with zero experience. A week later we are still finding damage to our furniture. read more

Bellhop Moving - 3 men 4 hours. - Movers Near Me - Charlotte, North Carolina

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Showed up 30 minutes late, didn't have packing equipment, didn't finish the move, damaged our front gate and dresser. They didn't send another crew when we called and told the company that they didn't finish moving our things; instead they offered a discounted rate to book more movers. They also didn't pay for the repairs to our gate or our dresser. Don't use this company they made our moving experience terrible. read more

We requested five movers and two trucks for our moving our personal belongings from two storage units to our new home. The second truck never showed up. The movers did they could not keep the first truck past 1 p.m. and that some of the movers had another moving job at 2 p.m. Corporate was unable to find us replacement movers for the day scheduled for the move, which was a Friday. They could only find us movers on Monday. The only reason we took a chance with this company is because we learned we could get into our home a few days early, so Monday was not an acceptable alternative. Thumbs down to this moving company. They totally let us down. read more

I am not one to write a review, but my experience with Bellhop in Charlotte has been absolutely appalling. I will try to be as brief as possible, but my move was within the SAME apartment complex on the same floor (no stairs). I booked 3 movers for 2 hours as I didn't have much for them to move other than actual furniture. They arrived with nothing, which is fine because I work for a company that I was able to borrow carts, moving blankets, etc. from. The 3 movers showed up REEKING of weed, one of them even wearing a hat that said "stoners." I just looked past that because I didn't want to make anything complicated. It only got worse. I watched them drop MULTIPLE pieces of my furniture, never once used the moving blanket (staining multiple pieces of my upholstered furniture), disappeared multiple times, and stood and watched each other instead of all doing things themselves. I had also labeled each of my items with what room they needed to go to in the new apartment (a 1 bedroom unit). They stacked almost everything in one room, ignoring the labels completely. I went up to the head guy twice explaining how important it was that my mini fridge go to the porch because the freezer section was going to defrost and leak everywhere. After the 2 hour move, I noticed my mini fridge hidden in the corner of my living room, in a full puddle, leaking on other items. The list goes on and on, but I am far more disappointed by the customer service of their office than I am the move itself. After this experience, I was hesitant to call customer service because I didn't want to cause a scene resulting in any of the movers being upset and coming back. However, I hire individuals for "gig" jobs as a career, and if it were my company, I would've wanted to know what needed to be changed. I spent probably an hour on the phone with a woman who was very kind about the experience and said she would speak to her "higher ups" and give me a call back with what they were willing to do. When she called me back, she told me that they were going to reimburse me $79 for the bad experience (keep in mind I spent around $400 for the 3 movers). She then told me to submit a claim for my damaged items, but I had to do it that day as it was the 5th day since the move (aka the last day to submit a claim). So, I left work, took pictures and submitted the claim. It came up with a message after I submitted that the claims department would be contacting me within 3-5 business days. That was on July 7th. After not hearing anything since, I called the line again on July 18th. They said they only thing they can do is to submit a request to the claims department to look at the case. Heard nothing. I called again this morning (July 26th). The woman told me there was nothing she could do other than to send another request for them to look at my case. I explained to her my frustration, and how I just feel like I am not being taken seriously or noticed after such an awful experience. She then gave me an email for the claims department to reach out to. If you are still reading, my message to you is to NOT under ANY circumstance use BellHop of Charlotte unless you want to risk wasting 3 hours of your life trying to tell people to respect you/your things and then an additional 5 phone calls and missing work to submit claims and beg for respect from their office employees. My next step will be emailing the claims department I guess and hoping maybe that will make them notice my report after all of this. Another hour down the drain! read more

I moved in May I filled out all the papers I needed to so that bellhop was aware my movers broke my mirror and stole $100. I was never reimbursed for the mirror and I never received a response. I DO NOT RECOMMEND THIS COMPANY. They contract unprofessional movers. read more

Bellhops uses college kids that are not trained to move furniture. They damaged our walls and furniture while trying to move a sofa from the first floor to the second floor. I emailed them after I noticed the damage but I never received a response. I am very disappointed in this company and I will never use their services again. read more

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Bellhops was recommended by my realtor. I felt like their prices were competitive and they were able to schedule according to my needs. They arrived on time and unloaded all of my stuff within the paid period with time to spare. They took their time to make sure nothing was damaged and that all boxes/furniture were placed in the correct spot. The two guys were friendly and personable and asked where I wanted every box when they brought it into the home. I would certainly use them again however, I hope I don't have to move again anytime soon! Moving across country once is enough moving for a lifetime! read more

Bellhop was recommended to me from another moving company to move some new appliances from the showroom to my home. There was considerable damage to a refrigerator, and in the process broke a hose spigot on the exterior of the house. It was necessary to turn the water main off until I could get someone out to replace a short section of the pipe. This wouldn't be so bad if they had just told me, but in fact covered the refrigerator damage up with a blanket. I tried to flag them down but they left in a hurry. There was also some minor damage to the house from water running in the basement. The water spigot repair cost me $330 just by itself, and they offered me a total refund of $195 for everything. read more

Want to start off by saying that i LOVED my movers. Chris W., Michael H., Yonathan G., and Dorien E. were amazing. They handled my stuff with care, moved everything quickly and carefully, and made sure that I was satisfied with furniture placement. Would 10000% recommend them for moves. However, my issue comes with the corporate offices. I moved on 10/27 at 9am and on 10/26 at 9:40pm i received a phone call from bellhop telling me that they didn't have a truck for my move that was less than 12 hours away. after speaking with the customer service rep, maddie, i was told that the movers would be there at 9am and i would have to drive a uhaul. fine. the next morning i woke up to an email saying that they would reimburse me for renting a truck. what's interesting is that maddie never mentioned me needing to rent or pickup the truck. so i called at 8am right when they opened to get some more information. after being placed on two long holds, i was initially told i'd have to pickup the truck and uhaul and then i was told that the team was able to find a truck and i no longer needed the uhaul... now, if i hadn't called when would i have been told? after complaining to customer service about this, their only solution was that they would improve their "communication practices". THE ONLY REASON this review has 3 stars is because of the movers. if it wasn't for them, i'd give zero. read more

They guys were on time, extremely professional and efficient. It was clear they had the experience and knew exactly what they were doing and how they were going to do it. I loved their attitudes. They made this experience a lot less stressful. read more

Update on 9/9: Over a month after I paid in full for my terrible Bellhops experience in Durham, they sent me a condescending email about an overdue balance. They proceeded to fraudulently charge my credit card for the entire amount although I owe them nothing. I am pursuing fraud charges against the company. Stay far away from this company. On a local level, you'll be disappointed with your move. On a corporate level, you'll experience a complete lack of competence, decency, ethics, or customer service. Everything I said in my original review about the quality of the local movers in Charlotte still rings true. However, the company itself is so incompetently managed that it is best to look elsewhere when considering movers. read more

Movers just decided not to show up and the company left me high and dry with naught but a shrug. Gave me 30% off ... a future move. Like I'm ever gonna trust them again lol. read more

We used Bellhop for a local Charlotte move and had a great experience. Jazer and his moving team Yonathan, Salih, Daniel, and Lamont did a great job! They were fast, courteous, and wore face masks as we asked. It was in the 90s on moving day and they worked so hard even in the heat. We would definitely recommend Bellhop in the future. read more

Very professional, easy and seamless, very accommodating. Made the move very stress free. Would recommend to anyone looking for some help with their move. They communicated every step of the way, were punctual and asked clarifying questions. Chadric W led our move and he was easy to work with, very professional, and led the way for the other two movers to make sure they were safe and effective. Loved our experience. read more

If I could give this company zero stars I would. I received an email from the company as well as a text message from the team lead that was asssigned to my move the day prior introducing my service team. However, NO one from the service team (movers) showed up the morning of my move except for the driver. I reached out to the team lead via the text number that he texted from the previous day to confirm that they were still coming but he did not reply until the end of the day many hours later. In addition, NO one from the company called to tell me that their movers were not coming until 2 hours after their scheduled arrival time. The company then advised that they had no other movers to send out to my move and offered to reschedule for the next day for 20% off. Moving the next day was not an option for us, therefore, the wonderful driver (Tim) was gracious enough to help my family (we had to do it all by ourselves) move on our scheduled day. Had it not been for him, we would have not been able to move when expected. He truly was a life saver that day. Therefore, I would advise others to not walk but run as far from this moving company as possible. It was the worst moving experience that I have ever had. They honestly should put out of business. read more

This is a bullshit company. Only do to save money - Uber for moving companies is ridiculous. Guys came with no equipment - not even a dolley. Slow and unreliable, little experience. Pay more and don't encourage this unless you don't need/want experience. On the plus side nothing broken although I'd prefer to have paid more for more professionalism. read more

The actual movers were great, but the administration/sales office did not clearly state there minimum charging rate. I ended up paying for 2 hours of labor for actual 40 minutes of work. Not happy. For quick and small jobs, I would recommend someone else. read more

I will start off by saying that the sales rep that booked my move from Chicago to North Carolina was very helpful, professional and easy to work with. Everything went downhill from there. I was provided for contact info for a move coordinator a week or so before my move. I didn't hear anything from her, so I reached out the day before my move, and she didn't respond. The day of my move, the movers showed up promptly at 8am, but they informed me that I needed to provide my own truck. As I had booked a long distance full-service move, this definitely was not the case. I tried to call my move coordinator and got no response; I called 3 other numbers for the Company, and all went to voicemail. Finally, I got a call back over a half hour later and was told that the truck was on the way and would be there by 9am. 9am came and went, and I had no less than 4 additional calls with the move coordinator (when I could get her on the phone), each time being told that she had connected with the dispatcher and that the truck was 30 minutes away. After 11:30am, 3.5 hours late, we all came to the conclusion that the truck was not coming. I won't fault the Company for the truck driver being irresponsible, but I was definitely not given the truth about the situation as it was ongoing. The movers had only a 5 hour window, so they went home around noon. A new truck arrived around 1pm, but now I didn't have movers. The Company was able to find movers to arrive around 3:30pm and fortunately they were able to get my belongings loaded on the truck, finishing around 7pm. This whole process caused me to cancel plans and be unable to work for the day because everything was so behind schedule, not to mention adding stress to an already stressful move. I was promised that I would be discounted for the inconvenience by the move coordinator. Upon arrival in North Carolina with my belongings, the movers were kind and got everything in the door; however, a chair I have was ruined because it had clearly been dropped in mud or touched with very dirty hands, and the movers did not properly attach the headboard to my bed, which fell back when I was sleeping. I then saw a charge on my credit card the next day for the full amount of the move. I reached out and indicated that I had documentation that I was offered a discount, and they put a credit on my account on the bellhop page for less than 10%, which is honestly offensive for the lack of service I received during the move; however, that amount has yet to be refunded to my credit card after ~3 weeks despite me following up two times. I have gotten no response to either inquiry. The communication with this company has been terrible and I would not recommend to anyone looking for movers. read more

Our movers were super friendly and helpful. They were very punctual and communicative. They were also ultra polite and showed care in handling our belongings! We've had other movers before and this crew was without a doubt the best we've seen! Trae, Jeremiah, Jalon, Nicholas, Devin, and Dejuan... thank you guys! read more

They ruined almost all of our furniture. I've never seen a trailer packed with more negligence. When we reached out to them, they were unwilling to compensate us for the full value of our items, insisting they only reimburse 70¢ per pound--that's a fraction of the thousands it will cost us to replace what they damaged, not to mention the shipping costs. And since we're still unpacking, we don't know the extent of the damage. Bellhops will not extend their deadline for submitting a claim either. This company is grossly negligent and your belongings are not safe with them. I can't recommend enough that you look elsewhere for movers. Unless you want your stuff thrown around like garbage. read more

I am very impressed with the Bellhops service and more importantly the Bellhops customer service. I would definitely recommend Bellhops to anyone making a move. I used Bellhops just to move a few large items less than 1 mile. They were well priced and the scheduling process was so easy. The Bellhops movers showed up on-time and ready to work. Unfortunately, the truck was about 20 minutes late(i think the truck was a third party). The movers were very friendly and worked quickly. Unfortunately two of my items(and walls) were damaged during the move. I was upset about the damage and felt that if the movers would have taken their time the damage would not have occurred(I had paid for plenty of time and they were only moving a few items). That's where we move to the excellent customer service. The customer service team got back to me the same day about my damages, reviewed my claims and were extremely helpful about resolving my claims. Save yourself time and headaches, use Bellhops! read more

If I could give them NEGATIVE Stars...I would. I booked the minimum 2 hour move for 2 movers & a driver...rate was reasonable. As they are moving I ask the team leader Sean what the process is if we go over the 2 hour minimum...he proceeds to tell me..."Well, what we could do is clock out at an hour and you can just pay us $30 an hour under the table." I didn't ask them to do that, but, if you're gonna offer...sure. He says "Once you get the email just confirm the hour." Move goes on everything this fine...total move goes 2:45 minutes...1:45 minutes at $30 an hour comes out to $52.50 each...I give each of them Sean & Erle $60 bucks and say thanks. Email confirmation comes in billed at 2:45 minutes...Hold TF Up!!! Your guys clocked out an hour into the move...you see it in your system...I tell you EXACTLY what they approached me with...and you're not gonna do anything to my balance due!!!?? Shady AF!! Choice is simple...take $120 off the total balance OR I dispute the charges, file complaints with BBB, and file suit against the company and the 2 kids that moved me for fraud. I'm a former attorney that has plenty of time on my hands!!! Just try me!! read more

I've used Bellhops two times now to load my moving truck and each time the hops were professional, friendly, and quick. I would much rather use this service than any other company for the following reasons: 1. You validate the bellhops time on your phone so you are not over billed. 2. The bellhops are super quick and efficient. 3. My three bellhops were friendly and didn't complain about heavy furniture or my 3 level townhome (all of those stairs!!). 4. No cash needed unless you want to tip them with cash. The app has an option to add a tip to your bill. Use this service if you need help loading and unloading a moving truck or storage container. read more