We just came from Ben & Jerry's down on the wharf. Shante I server was super friendly, very knowledgeable and very patient. read more

Ben & Jerry’s - Ben & Jerry's on the wharf - Ice Cream & Frozen Yogurt Near Me - Washington, DC, District of Columbia

Great service!!! Deshawn and Drew are the best. Space is clean. Ice cream is delicious and the crew is so kind

Perfect location for ice cream on hot days, and they deal with the large crowds as well as is possible. Lines move quicker than you might think! read more

Aniya was a great server And the young man helping her was also very good. Customer service was excellent read more

After having an amazing dinner, my bf and i went to burn off some calories by walking along the wharf. We passed by and started to crave ice cream, resulting in adding more calories than burning them. The weather was in the mid 80s so it was a nice treat to cool down and to unwind the day. We went around 5pm and there was no line. There were 3 several employees working as it can get busy throughout the day. We got to sample a few flavors since it was not too busy. My bf and i each got our own flavors and got the Small (2 scoops) in oreo waffle bowl Top: Marshmallow Sky (pretty light blue vanilla ice cream with pieces of marshmallow bits, chocolate chunks, and soft cookie dough) Bottom: phishfood (chocolate ice cream with chocolate chunks) and sweet cookies and cream! Ice cream was expensive but not surprised considering it was on the wharf. Together for 2 smalls (2 scoops with oreo bowl) we paid $28. Sweet treat but not worth the $28. You pay for the nice views and the ambiance at the wharf read more

Ben & Jerry’s - Marshmallow Sky (top), sweet cookies and cream and phishfood (bottom) - Ice Cream & Frozen Yogurt Near Me - Washington, DC, District of Columbia

My partner & I were down at the wharf for Valentines Day and thought we'd top off the day with ice cream. Ice cream is her FAVORITE guilty pleasure, and you can only get Butter Pecan in an actual Ben & Jerry's store, so here we were. It was a nice day so the line was long, but we were willing to wait. It actually moved quickly. The employees scooping ice cream were serving us with a smile which is always great! We both got pints. I got the Chocolate Fudge Brownie and of course my partner got the Butter Pecan. It was a good day! read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Washington, DC, District of Columbia

I met Ben & Jerry at an event in CA over 30 years ago. They gave me a t-shirt when I told them ice cream is medicine. This location is at the wharf. Even if it is chilly outside, ice cream makes everything better! Plus your ice cream will melt slower! Metro is just a few blocks away. There is a parking garage nearby. If you take metro, you'll have more money for ice cream! The employees are nice. You can get a cone or a bowl. Every flavor is amazing. read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Washington, DC, District of Columbia

Service at this Location was amazing. The entire staff was SO friendly. I mean and the ice cream was great toooo.

Our server - whose name is Day, was phenomenal. He was attentive, prompt, and made the best strawberry shake that I have had in years. 5 stars for Day and 5 stars for Ben and Jerry'!!! read more

Ice cream is good but it will be a lot better if the staff helped us out when we need it. It may be a D.C. thing for staff to just be moody or passive as we waited in line to order ice cream. It was our turn to pick ice cream and we were sampling different flavors as it's our first time in a Ben & Jerry's. But when my fiancé asked about choosing flavors, the guy just said someone will help us and proceeded to help the guy right behind us, who was of a different race than us and I can't help but feel this is a discriminatory action. I was baffled that we were skipped and I stared the guy down. There is no reason for him to be unhelpful to us. I'm not one for confrontations and we were finally helped out by another staff but this staff member really did the bare minimum with no smile and curt answers. I guess it doesn't help that there is also a huge line inside the shop on this hot day. Everything is expensive in D.C. We got a cup for $12 and you can choose 4 scoops. We got 2 scoops of mango, lemonade, and strawberry. Mango is pretty good. My fiancé likes sorbet but I'm not a fan. read more

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I rarely ever catch a craving for ice cream but for some reason it hit me this week. So on one of my walks, I decided to drop by this Ben & Jerry's location. I've walked by it for years and have just never had the interest in going in. Plus, there always seems to be a pretty long line. This visit was no different, but surprisingly the line moved more quickly than I anticipated! They have all of the flavor offerings very visible to look at while to you wait so that you have plenty of time to decide what you'd like to order. I wanted something very simple - just a scoop of Cherry Garcia on a regular sugar cone. Unfortunately, that was not an option because there was a two scoop minimum AND I couldn't just get a plain cone - I had to choose from multiple dipped choices. Not only was this not what I was in the mood for but it ended up being twice as expensive. Next time I'm craving ice cream I'll just buy it at the store because I definitely didn't get exactly what I wanted (and didn't even enjoy the dipped cone.) read more

5 stars for the amazing staff. But, it was $11 plus a $2 tip. $13. Would you pay $13 for a chocolate Sunday at the Wharf. read more

Ben & Jerry’s - Sunday. $11 plus $2 tip. $13 total. - Ice Cream & Frozen Yogurt Near Me - Washington, DC, District of Columbia

Shantee was the BEST she gave us the biggest sample tasting spoon bites !!! And helped steer us ALL in the right choices !!! Thank you for an amazing experience read more

This location has great service! Staff member, Day, was very patient, friendly, and gave great recommendations! This was a wonderful experience. read more

Today is Free Cone Day at Ben & Jerry's and they were definitely ready for a crowd! Though the line appeared long, it moved very quickly. They had menus handed out to those in line so they already knew what they wanted and had plenty of scoopers! And of course, the ice cream was delicious! I was really excited to see their offerings of dairy free (oat milk), vegan, and gluten-free! Glad there are options for different dietary choices/restrictions! read more

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Ben & Jerry's at the D.C. Wharf offers a variety of tasty ice cream flavors in a prime waterfront setting. On sunny days, you can enjoy sitting on a water-facing bench outdoors. The staff is friendly, helpful, and provides excellent service. After exploring the area, I found it the perfect place for a treat. It offers flavors like Milk and Cookies and Chocolate Therapy, sorbets, and non-dairy options. You can also choose from waffle cones, shakes, and sundaes, all of which showcase the high quality of the ice cream. read more

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Amazing service, ice cream is always delicious. Although there was a long line they moved very quickly read more

Ben & Jerry’s - Grandma and grandson day out and about - Ice Cream & Frozen Yogurt Near Me - Washington, DC, District of Columbia

Shantee is very kind, professional and friendly. She was working alone, the line was long, everything went smoothly.

Mike did a great job. keep up the good work!!!! Clean store and good service. Happy happy!

Right now, I think Ben and Jerry's is doing the right thing as an ice cream company so it feels great to walk into a physical location to support their mission of being conscious of corporate relationships and their protest against the war on Gaza. And they make good ice cream. The store is so cute, and has all the aspects you would need out of a classic ice cream shop. Their non-dairy flavors have come a long way! read more

Ben & Jerry’s - Interior - Ice Cream & Frozen Yogurt Near Me - Washington, DC, District of Columbia

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Ice cream and shakes amazing, of course. But the customer service? Stellar. Jayden is amazing!

A'Aron, Daron, and Tay are the best in DC. We came with our family in a huge group and they were so sweet and welcoming. Truly the best service ever!!!! Thank you guys for making my birthday extra special! read more

Awesome service from the whole staff! Kristin, Jayden, Daron were exceptional and personable. I enjoyed my experience! it was my friend's birthday. read more

I visited the Ben & Jerry's at 705 Wharf Street SW last night around 9:00 PM, and unfortunately it was one of the worst customer service experiences I've had in a very long time. The employee working at the time was extremely rude from the start. She snapped at the customer next to me, handing her a cup and saying, "This is so you don't spill on my mopped floor, you're making a mess." While I understand wanting to keep the floor clean, the delivery was unnecessarily nasty and uncomfortable for everyone standing there. When it was my turn, she asked what I wanted while I was still looking, then grunted and walked away to the register where she immediately began scrolling on her phone. My friend and I stood at the register waiting, and she continued texting and scrolling as if we weren't there. When my friend tried to order and asked what was in certain shakes, the employee had a clear attitude and didn't seem to know what was in them -- all while staying glued to her phone. When I finally ordered, I told her my flavors and she asked me three separate times which ones I wanted, without making eye contact once. I then asked for a chocolate waffle bowl and specified the chocolate-dipped bowl with sprinkles. She responded with, "You need to do better than that and be specific. They all have chocolate." Because the music in the store was extremely loud and she refused to step away from the register or put her phone down, I walked over and physically pointed to the bowl I wanted -- and even then, she still acted annoyed and couldn't seem to understand which one I was referring to. Between the loud music, the constant phone use, the lack of attention, and the openly rude attitude, the entire experience was exhausting and uncomfortable. I would never want someone with this lack of basic manners or customer service representing my brand or company. Ben & Jerry's is supposed to be a fun, welcoming experience -- this was the exact opposite. Your employee has a nasty attitude and doesn't care for her job, let alone the people who are there paying for your products. read more

Daron was great and patient as we selected our flavors!! Thank you! Very quick service

long line but the entire team really worked to get it down. shanti gave the best service and was so sweet and patient. 5 star service!!!

Amazing staff! Great experience while walking on the Wharf. Super friendly and kind. Great ice cream read more

Ben & Jerry’s - Ice cream - Ice Cream & Frozen Yogurt Near Me - Washington, DC, District of Columbia

I visited on Free Cone day. There was A lengthy line however it moved quickly and I was inside in approximately 10 minutes. While waiting in line menus were offered and I inquired about the sorbet options this was probably the down fall because they only had two flavors of it! I got 2 scoops of Very Berry. read more

Ben & Jerry’s - Inside - Ice Cream & Frozen Yogurt Near Me - Washington, DC, District of Columbia

It was a great experience the whole way through! Shantee made an amazing banana split with a brownie that we had to take a picture of! Thank you so much! read more

Ben & Jerry’s - A masterpiece by Shantee! - Ice Cream & Frozen Yogurt Near Me - Washington, DC, District of Columbia

Day showed off a positive attitude and great service when my friends and I did a couple of tastings and got scoops of ice cream.

Really helpful staff, kind and patient! Delicious flavors and awesome recommendations!

Classic Ben & Jerry's flavors with excellent service. Shoutout to Day who was very friendly and quick!

I love coming here! There are tons of flavors to choose from. You can't eat inside which is a bummer. But there's lots of outdoor seating nearby if the weather is nice. read more

so yummy will be back, thank you for all of the kind staff! we got the chunky monkey with a chocolate cone!

Pretty store front but inside has no seating for customers. There are only two tables and eight chairs outside for customers to enjoy their ice cream. There are many flavors that you can find in supermarkets that are sold in pints. I chose the all-time favorites - chocolate, and chocolate fudge brownie flavors. The ice cream cones available were eye-catching and every cone looked delicious. As usual, the ice cream flavors were very good, and the scoops given were generous. Yum. read more

Ben & Jerry’s - Outside - Ice Cream & Frozen Yogurt Near Me - Washington, DC, District of Columbia

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Excellent location on the super busy wharf area. Great selection of Ben and Jerry flavors and some not easily found favorites. Prices will be a little higher than normal for being such a high traffic tourist area. Visited venue after very busy concert and staff was very friendly and the line moved quickly. I recommend the pints to go. They are more expensive than the store pints, however they are packaged right there in the store from their fresh shipments. read more

Service was fast and friendly. Decent size shop so it wasn't crowded. Definitely catch the metro or walk to this location.

Ben & Jerry's never disappoints. Their ice cream is rich, creamy, and packed with chunky mix-ins that actually feel generous--not just token bits. I tried salted caramel & it was Amat Netflix & Chilll'd this time--both were amazing. I was helped my dave he was so helpful and gave me an amazing service read more

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The Ben & Jerry's at the wharf is awesome! Day was very helpful an attentive! An Ben & Jerry's always hits!

Aaron was attentive, informative , patient, kind and very personable. He's a great addition to any team he may join!