My fiancé and I walked in to view engagement rings and were referred to the happily ever after section. The woman with the long brown hair sitting with keys to the cases looked up at us with a nasty expression on her face, got up and left. Didn't greet us, didn't excuse herself, nothing. Don't let your stupid prejudice stop you from a sale because I know if it were me, a hobby jeweler who has actually worked in luxury services for years, let my own prejudice to stop me from making a huge sale. I would probably have been fired. I think they should rethink your employment with the business, honestly. read more

I went to Ben Bridge when I was visiting Portland for work in March and bought a Tissot PRX. It was a great experience and I've continued to work with Sam ever since. Highly recommend this location for accommodating and knowledgable staff! read more

Excellent customer service from Blaine Rogers. He is very nice and follow up with customer for order information.

Ben Bridge has always treated me with such a high level of customer service, no matter my needs (great or small). Wonderful experience every time! read more

The absolute worst customer service. Very slow and I had planned for a new Cartier strap for my husband for Christmas and when the strap arrived they realized that they had ordered the wrong strap and unapologetically told me that they doubt the replacement would get here on time for Christmas. Very very rude and when I asked the person helping me if they were going to apologize for this mistake he replied by saying: "I guess ..." Very very very very unprofessional and would never recommend. The same day I inquired about a Rolex that I had seen there last and the lady replies by saying: "they haven't made that for years" and I asked if it can be ordered and without help she replies "no they're come around once in a life time" read more

Wow what a shopping experience! I went to visit Ben Bridge in downtown Portland. Judie helped me to find my dream watch. She is friendly and professional. She was so attentive and patient, and listened to what I wanted. Eventually she found me exactly what I was looking for. I am so pleased with my shopping experience and I highly recommend her :-) read more

Great service. Knowledgeable staff. Can't say enough about the positive experience here.

This was my third time into Ben Bridge Jeweler this evening and being assisted by Kelly. The first time visiting the Ben Bridge Jewler was to pick up a watch for myself. We had purchased a Ballon Bleu Cartier watch and guided to schedule our appointment with Kelly to have it sized and to pick it up. All I can say is - WOW! Kelly welcomed us with not only a smile, but quickly showed us to a table to sit, relax and offered us coffee and chocolate while she went to secure the watch. She brought the Cartier box out on a tray and wore white gloves. She took her time taking us through the features of the watch with true care and passion. My second time visiting Kelly was to have her assist me in selecting a Christmas present for my husband. Again, Kelly welcomed me already like an old friend. We had exchanged several emails ahead of time, so by the time I arrived, I had selected the large Santos De Cartier. The watch had never been open and again, before going into the back to secure the watch from the vault, she sat me down, offered me a coffee and chocolate. Truly relaxed and ready for the experience. Kelly brought out his watch and again, took her time walking me through the features and history of this particular piece of art. My husband was truly surprised to receive his Christmas present. Tonight my husband and I returned to have Kelly walk my husband through his new Santos watch features. With no surprise, we received the "Kelly welcome and exceptional service again." How would I summarize the service of Ben Bridge and specifically Kelly ~ "A STANDING OVATION." This is now my go to Jewler in town and anytime I think about the purchase of a watch, I know Kelly is only a quick email or phone call away to help me learn about the product, select something truly exquisite and walk out with pure joy. read more

Ben Bridge Jeweler - Cartier watch boxes. - Jewelry Near Me - Portland, Oregon

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We had the joy of working with Kelly here. She has years of experience in the jewelry business. Her expertise was on full display as she sized the Ballon Bleu de Cartier watch. Watching Kelly delicately handle it with white gloves was fascinating. The staff is experts on the brand. They can make recommendations and will make sure you're satisfied with your purchase. Kelly even took care of our wedding rings. She checked the diamonds and cleaned them. They offer free polishing which we will do next time. Highly recommend!!! read more

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I'm not going to lie - I was a little intimated stopping into Ben Bridge for the first time! I'm happy to report it was all for nothing. Judie was beyond patient and kind, and we walked away with a lovely timepiece. We're so thankful to her and to them. We look forward to stopping in again soon! Update 02.10.2025: I wrote this review about a month ago, and in this time, Judie and her colleague Blaine helped me find and purchase another hard to acquire watch in what felt like record time (forgive the pun). They're seriously the best, and I had to come back to share! read more

I HIGHLY RECOMMEND JUDIE ROBINSON!!!! My husband and I had been on the Rolex list for a year. We were looking for an Oyster Perpetual in Bright Blue for my husbands wedding present. There had been some staff changing and our original contact person had moved on. When I went in to check in on how things were going I met Judie. She was fun, personable and down to earth and made me feel really comfortable. We discussed options and agreed to stay in touch. She followed up with a confirmatory email of what we had discussed the following day. As luck would have it a few days later the OP 36 with a bright blue face came in and she offered it to us!! I think my husband was shell shocked when I took him in and suprised him. Judie was great and got all of the fitting right. He has barely taken off the watch. If you are looking for an outstanding salewoman, ask for Judie!! read more

What a welcoming and friendly jeweler with all the most beautiful pieces. Judie R seemed to know what I was meant to be looking for better than what I had in mind for myself. I feel confident that any trouble that may arise with anything here will be handled very well and with class. And I expect nothing less than a wonderful experience. I look forward to my future trips to Ben Bridge read more

Made an appointment with Judie to look at Rolex watches. She was super helpful! I got to try on the ones I wanted. I definitely had a great experience here. read more

Big shout out to Amy Tu! She is the best of best! She is nice and professional! She is very patient! read more

Tim the store manager reach out to me after I receive bed service from his employees and then poor communication and service from him too not what you will expect from luxury retail store. read more

Annemarie is my jeweler and she is an exceptional person who is personal and knowledgeable. She is passionate about what she owns and sells and is my go to person for any jewelry. read more

Ben Bridge Jeweler - Watch that was sold to me - Jewelry Near Me - Portland, Oregon

I highly highly recommend Kelly!! My boyfriend and I were interested in 2 Cartier watches. I didn't have a good experience with one of the associates because he never followed up with me and when I called he said things were out of stock. I asked my boyfriend to call the store just to see if we have any luck with them. Kelly picked up the phone, and has been keeping in touch with us. One day she said she was able to get a hold of the watch. We went to the store to pick it up. She was exceptional! Like what others mentioned, she is passionate about her work. You can feel that for sure. The fact that she put in efforts to get the watches for us and how welcoming we felt at the store says a lot about her. Would go back again with Kelly. If you have a specific piece in mind, just ask for Kelly. No matter how hard it might be to get the piece, she will (most likely) pull it thru. read more

Kelly was exceptional!! You can tell she is very passionate about what she does. She spent a lot of time going over all the different options to make sure i will be making the right choice for such a big purchase and on top of that she gave me an umbrella to keep me out of the rain. She is the best ! read more

Beautiful store and amazing and friendly customer service. Thank you for giving us a wonderful experience.

I purchased a Rolex from Blaine at Ben Bridge Jeweler in Downtown Portland. Very professional, very helpful and accommodating. This was a memorable experience. I will never go anywhere else. read more

Really bad customer service in general. I was visiting in Portland and needed to have a watch bracelet sized, to have a watch cleaned, and to have the battery replaced on a watch. While, granted, none of these are high dollar items, it should be noted that, over the years, I have purchased several Rolex, Tudor, and Oris watches, and several other items from other Ben Bridge locations - it's not like I've not patronized their chain before. The woman who "helped" us seemed almost irritated that we were there and, from the first words out of her mouth, made it clear that our business wasn't welcome or wanted. From telling me all of the reasons that they probably couldn't do what was needed to telling us that it would take a long time to seeming to be put out by asking to have the watch cleaned. The entire experience was completely unpleasant and unfriendly. This is surprising as, at every Ben Bridge I have ever been to - from Los Angeles to San Diego to Las Vegas to Dallas to Austin, I've had great customer service and very friendly sales associates. Maybe I caught this sales associate on a bad day, but, regardless, there didn't seem to be any attempt whatsoever to provide any meaningful customer service or to attempt to earn business. Very disappointing. read more

this location is so bad and treated customers poorly. Tbh I think it's because they think we don't have money. I finally went up to the door again (even after getting their attention and being told to wait) since people left and they still didn't talk to us or let us in. the lady asked what we wanted to see and listed watches like omega, rolex, cartier.. I said omega and she's like "we don't have those" i'm like alright what do you have? she says rolex, cartier.. amongst others. so we ask to see rolex watches and she said they're out. what? why did you just say they were available then. I get there's a rolex shortage but are you just moving the goal post to get in? honestly terrible customer service. read more

Excellent service today purchasing a new Cartier from Anne-Marie. Was paying cash so was reassured by the presence of a burly, armed security guy as I counted out my $100 bills. The watch is beautiful...I have been wanting one for a while but come from a Patek Phillipe/Breguet/ Baume & Mercier background and hadn't worn Cartier much. This store is very professional with a nice, upscale but not pretentious feel...snazzier than Tiffany and less in-your-face than Harry Winston. The salesperson knows her stuff and we had a nice experience, informative and unstuffy...thank God...I hate holier-than-thou salespeople. I always call ahead, get a name and then find that person to do the purchase with in order to avoid any snoot. Left with a great watch, a thorough explanation and a free box of chocolates. Anne-Marie even set my watch for me and listened when I asked her to set it five minutes fast (all my watches are set this way, it's a trick I learned from my industrialist grandfather so I would never be late) which was a surprise. People seldom hear little requests like that properly these days. I'll be back for sure. read more

Ben Bridge Jeweler - Jewelry Near Me - Portland, Oregon

My wife and I both recently purchased watches at this Ben Bridge location and it was a great experience. We worked with Gina who did an awesome job helping us get the exact models we were looking for. She was excellent with following up when she said she would and kept us up to date frequently. Gina was very professional and it was easy to see that she really cared about customer service. On the days we picked up our watches she took lots of time going through sizing options and the features of our watches. The store itself isn't very large (probably due to being in a downtown location), but it was well stocked, clean, and comfortable. Street parking was easy, but the may also validate parking. We're excited to go back and are happy to recommend shopping here! read more

As a loyal customer for years now, it pains me to write this review. I would think that customer service would be consistent across all Ben Bridge boutiques, but not the Downtown Portland location. To make a long story short; please send Josie back to training! Or at least the back to the part where snarky and sarcastic comments attempting to make clients feel stupid and belittled are not part of the job description. I was looking to upgrade my 4.0 carat diamond to something a little nicer (that was also purchased with Ben Bridge within 90 days) but thanks to Josie I will no longer doing that. Please refer to Ms. Mary Todd McGinnis regarding a better customer experience. Thank you! Best, Anonymous Loyal Ben Bridge client read more

Ben Bridge Jeweler - Jewelry Near Me - Portland, Oregon

I only purchase my timepieces from the Downtown Ben Bridge location. My family has been coming here for years. They are a Portland institution for quality jewelry and Swiss made watches. The one and only......Ben Bridge Jewelers. read more

Ben Bridge Jeweler - Tag Heuer Formula 1 Chronograph - Jewelry Near Me - Portland, Oregon

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After years of pandemic, I am a bit rusty with the social graces. I randomly walked into this shop without an appointment and demanded to see impossible to find watches. I proceeded to spend thirty minutes peppering a sale associate with questions and demanding to try on items. Then I walked out without buying anything. I cringe a bit thinking about it. I want to thank Blaine for spending the time between his appointments -probably his lunch time - to answer my questions and allowing me to try on items. Hopefully, the next time I stop by will be with an appointment and that I will remember to buy something. read more

Came here to buy a watch and was completely ignored for over 15 minutes.when I was finally noticed by an associate received what felt like a rather half heart apology and got the over all feel I was unwelcome. read more

Last week I ordered a diamond bracelet from Ben Bridge. It was just under 3k. I was told that it would be overnighted to me but it wasn't. Then a day or two passed and I didn't even have an email confirmation. When I went to the site to check it was gone. Not delivered to me. My cart was empty and still no communication from Ben Bridge. It has jumped the shark, sadly. Done, BB. read more

I've been to Ben Bridges in downtown Portland a handful of times over the last year and each time I come, I'm always greeted with a warm welcome. I had initially worked with David, the general manager at the time and he was a pleasure to talk to allowing my 2 kids to be kids. Never any pressure to buy and genuinely interested in what I was looking for. Since then, David has moved to bigger and better things (still within Ben Bridges) which brought me to Blaine. I came into the store without an appointment on a busy Sunday. Instead of shoeing me away, Blaine told us that his appointment might not show and for us to wait a few minutes to see if he could accommodate us. Luckily for me they didn't show and Blaine was able to take us in. Blaine was great as he didn't make me feel like he was there to sell me jewelry but was my advisor to help me pick the right pieces. Even when his next appointment was waiting outside the store, he didn't rush out the door and made sure we got to see everything we wanted to and answer all of our questions. Blaine was able to get me the watch I had requested and spent almost 2 hours with me walking me through the entire process. I never felt rushed and the great attention to detail made it a great experience. I even found out that you're not limited to the designers they have in store as they can acquire many pieces that are showcased in their other Ben Bridges stores so defiantly come here if you want a great shopping experience. read more

I had an appointment with Clare to purchase a watch I had been eyeing and she was wonderful. Really friendly and personable. My friend and I were also able to get our rings cleaned during the visit. There was hand sanitizer available throughout the store. The employees wore masks and gloves. They do offer validated parking but be aware of where you park. I believe they validate at Smart Park but I heard wrong and parked at Star Park. Or vice versa. read more

I would highly recommend Jamie as your personal jeweler at Ben Bridge Washington Square! For years, she has helped me on behalf of our company choose beautiful Rolex watches as a thank you for employees celebratIng their 25th work anniversary. She is incredibly knowledgeable, personable and truly goes above and beyond. read more

Went into this local Ben Bridge to check out some watches. They didn't have what I was looking for, no fault of the shop as this watch is often sold out. Still had a great customer experience. Was helped by a pro named Tim. He showed me some other options and was nice enough to put me on an interest list for the model I wanted. He even followed up with a text...class act. Would love to do more business with them in the future! read more

Ben Bridge Portland has a very special place in my heart, because my partner and I purchased our very first luxury timepieces there. My experience that day completely changed how I see luxury watches. I'm now a complete watch enthusiast who spends his nights reading about watch collections, complications, SIHH, Baselworld, etc etc! If you've worked hard in life and want to celebrate your success with a beautiful timepiece, I recommend Ben Bridge Portland. They'll help you out! Here's a quick summary of my experience: I called the day before to check if they had the Rolex "Batman". Salome, the Sales Associate, said that it unfortunately wasn't in stock (the Datejust I wanted to purchase for my father was luckiliy in stock). However, she pulled some magic tricks to learn that Batman was on his way to Ben Bridge Portland on the following day! She and I worked out a good time for me to pick up the watch and get it fitted. I've since then come to learn that it's actually not that easy to get your hands on a Batman, and Salome really hustled to make sure I could get one! Another thing I'd like to say is that while my partner was checking out Cartier timepieces with Salome, one of her associates spent a good 30 minutes teaching me how to use my watch while giving me a general Rolex history lesson! I unfortunately forgot his name (maybe David), but I want to highlight that he is a very genuine person who loves watches! P.S. I was so compelled to write a review but didn't have a Yelp account myself. So I'm actually using my partner's Yelp account to write this. read more

Ben Bridge Jeweler - Jewelry Near Me - Portland, Oregon

I was helped as quickly as possible, and the service was better than expected. I will be back!

On a whim while visiting Portland from the East Coast, we stopped into Ben Bridge to peruse the watches on hand, and ended up purchasing a Tag Heuer Carerra from the salesperson Sam. Sam was a pleasure to work with, very friendly and cordial, not pushy in the least or pressuring to make a decision. Definitely a great purchasing experience, I'd highly recommend this establishment for anyone in the market for a timepiece or jewelry!! read more

I bought my first Cartier watch in Ben Bridge last month. It's a graduation gift my from parents, so it means a lot to me! Honestly, the experience per se was not bad, but the service was very average. We were in the store for more than 30 mins, but weren't offered drinks or to sit down until we purchased the watch. The sales guy seemed like he didn't care much about our experience. It's a small thing, but small things annoy you. Maybe because I don't have any purchase history here, or I looked too young to purchase luxury watches. Now I kind of wish I purchased that watch in a Cartier store. read more

Every time I come on here I am continually impressed by the level of decorum and professionalism as well as genuine hospitality and patience exhibited by the store staff I have had the pleasure of shopping with the assistance of sales representative Blaine who has an uncanny ability to help me find exactly what I need without ever being pushy There are a number of policies that make shopping here a breeze. I like having the peace of mind knowing that if I buy a pair of diamond studs and I want to purchase a larger size I can simply wear in the piece and trade them in for a higher karat. Stunning pieces, excellent variety, exceptional customer service and a perfect location. what more could you asked for in a jeweler! read more

I had a chance to work with Ms. Anne-Marie and all i have to say is she is one amazing salesperson i could ask ever ask for. Her focus was not about making the sales but making sure that i am well treated as a friend, a person and more importantly a life long customer. I spent over an hour with Ms. Anne-Marie sharing our passion for watch collecting, life experience, business and so much more. I was not treated right by other Ben Bridge stores in the past but how Ms. Anne-Marie treated me has brought me back as a customer of Ben Bridge, especially Ben Bridge downtown Portland. I really appreciate you. Moreover, while i was waiting for Ms. Anne-Marie to finish up with our transaction, i got to talk to David, the store manager. He spent a good amount of time making sure that i was taken care of and that i wouldn't be bored standing around waiting. David shared with me his watch collecting stories and we connected right away over the honesty and similarity in how we look at this hobby. From you what Ms. Anne-Marie and David demonstrated in how they treated me at their store, i will always be their loyal customer. Ben Bridge didn't lose me after all because of Ms. Anne-Marie and David. If you have never visited their store, please give them a visit. You won't be disappointed. I can guarantee that anyone in the store would be able to provide you with the same level of service but if you can, ask for Ms. Anne-Marie. To David: let's have a G-shock date sometimes :) read more

Cannot say enough about David. I have dealt with him on a number of occasions and he takes customer service to the extreme. He is always friendly, accommodating, knowledgeable and professional. He literally is the reason will we continue to come back to Ben Bridge. read more