My mother was released from the hospital as being medically cleared for rehab. This was a lie. The…read morestaff at Adviniacare knew she needed medical help and called 911. The staff showed my mother genuine concern for the short period of time she was there. This was 1/16/26. She died in ICU at MGH/Salem 2 days later.

Now called Vero Health and Rehab. Very disappointed in the care and attention given to my 82 year…read moreold mother. Continuity of care and communication was very unsatisfactory. I found the staff to be gossipy and disrespectful. Nurses could not provide me with percent of food eaten or fluid oz drank despite the fact that my mom was failure to thrive! I discharged my mother early due to my concerns only to hospitalize her shortly after due to hallucinations caused by dehydration and a UTI. Go to Medicaid/ Medicare.gov to find in-depth information about their facility and ratings.

In four words, This Is The Place!…read more I am 66 and have been confined to a wheelchair for the last couple of years. When my wife needed surgery on her foot (no weight-bearing for ten weeks) she decided that she needed some sort of a break from having me home all the time. I have Home Health Aides who get me up and also back into bed. I was in a local rehab and a retirement community (for more rehab) after the surgery that put me in the wheelchair in 2007. I wasn't keen to go back to a retirement community, but it was necessary. I had bladder infections and odd colds that were going around the community. When I came home after over a year I had trouble with my bowels and I thought all of this was par for the course. This time I was determined to pick a better place to stay. I looked around on the web, and one of the places that caught my eye was Amesbury Village (AV) in the next town over. I wanted a place with Internet access and a generally higher standard. AV didn't have Internet (sort of) so I was resigned to having a crap shoot on the services. I was booked in for respite care for three weeks in May 2010. I never thought I'd recommend a retirement community, but AV is so good I can't let it go unnoticed. The negatives I mention later may need more words than the positives, but the place is great for rehab, respite care, and residential stays. If you or your elderly relatives need attention, in my view you'll have trouble doing better. The main reason for this is the staff. I've been in communities where half the staff is just there because you can get a job as an aide with little training, and in those sorts of places they just want to get through their shift with as little work as possible. One place I was at had an aide called "Lost Larry," who often vanished from the night shift for several hours. He always had a glib explanation for his absence, and the rest of the staff had given up trying to find him. In all my time at AV, no-one ever failed to do their job, and most of the time they would go above and beyond to satisfy your needs. My specific need was for extra cookies in the evening snack (not that I needed them, I was just greedy), and if one aide satisfied such a selfish need, then every aide from that night on would automatically give me the same every night. But it's not about spoiled brats like me. Retirement home residents are mainly made up of people with dementia and Alzheimer's, and when they're not being combative, they're staring at the walls. But people you might call no-hopers got plenty of staff attention. I couldn't do this with those people, but the staff is dedicated. And when you've looked around a bunch of retirement communities, they all look the same. You really have to see them between nine a.m. and six p.m. So let's give a big hand to the people who work there. Staff Nurse Andrea and her afternoon/evening crew, and Staff Nurse Jane and her morning people, including Ms. Boom-De-Ay (sorry, in-joke there). I can't think I've met a single person there who I thought should be replaced by someone with a better attitude. There's plenty to do, but of course most of the people there love the old folk's staples like bingo and old-fashioned music. But Jane, the Activities Director, along with her staff, have a whole host of things going on. While I was there we had a visit from a guy who brought along a whole bunch of exotic animals, including a sixteen-foot Burmese python, a smaller snake, a rat, and a whole gang of more cuddly creatures. Almost all the residents watched and stroked the beasts. To give you some idea of how the staff cares, I had an appointment at a hospital on the day when the lift broke for a couple of hours. Donna, the Unit Manager, not only apologized profusely, but called the hospital to say I wasn't coming and fixed up an alternative date and time - all without asking. Although AV keeps its residents on the floor that their rooms are in, many people can roam around. I'd often go down to the sun deck and work on my tan, while watching cardinals at the bird feeder and squirrels athletically swinging down to get to the seeds first. This used to be my favorite place to avoid Jimmy and Colleen of the Therapy Department, but they found me in the end. What's not to like? Not much. In order of annoyance, from least to most: The elevator is slow and unreliable, but it's better than some I've seen and a replacement would cost a million dollars. The food is good by residential home standards. If you like old folk's comfort foods, it won't be too bad. The lack of Internet: Not total, as you could pick up poor signals from someone's network a hundred yards away. And the worst point? The lack of reliable hot water. Quite often you couldn't shower because the water was barely above cold. They should do something about this as soon as possible. But in spite of these faults, I'd go back if I have to.

I was looking for a safe place for my lifelong friend and when we walked into Oceanview we both…read moreknew this was IT. I loved the staff, the layout of the building, and the fact that when she needed more care, she could still stay at Oceanview until she required a nursing home. The staff helped me stay involved in her progress meetings and they were always welcoming and helpful when I would come up from Virginia to visit. She was fortunate enough to stay at Oceanview for 9 years and I was blessed to know she was safe and in good hands. If I lived in Massachusetts, this would be a place I'd be checking out in the not too distant future! I absolutely love the view from the top floor.

I recently visited Landmark at Oceanview as a possible new residence for my sister. What a…read morebeautiful home this would be for her. It is convenient to downtown Beverly. It has all the warmth of living at home yet more upscale. It will provide her with some pampering and some supervision. For me, it will take the worry I have had for her safety. The facility encourages independence and is a great place to meet new friends and enjoy their company in a peaceful environment. Great Place for Loved ones.

My child's father was taken in for hospice there after being diagnosed with cancer. The staff was…read moreamazing and very caring beautiful place inside and out. I definitely would recommend this place.

A Bad Experience. We chose Care Dimensions:Kaplan House in…read moreDanvers, MA for our loved one's end-of-life care after reading and hearing positive reviews. We made a last minute decision to switch and admit during a time of crises. Unfortunately, we did not have the same experience. I am sharing this review as a warning to other families who may be making this incredibly difficult decision. Our concerns were poor communication, limited patient check-ins, and staff making assumptions rather than taking the time to understand the individual patient's needs and wishes. We often felt that a "one-size-fits-all" approach was being used rather than individualized care. We were made to feel judged.. not my words.. these were the words of an aide on duty and told to back off and let them do their job. We also felt that family input was not welcomed or adequately considered. Despite communicating our loved one's wishes to staff, those wishes were not honored in the way we expected. We did not receive a consistent daily update or helpful info. regarding her condition or prognosis, which left us feeling uninformed, helpless and lost during an extremely critical time. We also had concerns about how some nurses and LNAs interacted with us and our loved one. We received a mix of care and icy interaction. In our experience, more training appeared to be needed in compassionate communication. There was a lack of communication with patients who were still lucid and able to express themselves rather than just giving orders to the patients not taking into consideration the patient's desires or needs for comfort. Our loved one entered Kaplan House lucid and able to stand on day one. By day two, she was unable to stand. By day three, she was having hallucinations, was unable to communicate, and then passed away. We understand that end-of-life decline can happen very quickly, but the lack of communication and our concerns about whether her individual needs and wishes were being adequately addressed made an already devastating experience even harder. We also experienced what appeared to be staffing limitations. There were times when we felt there simply were not enough staff available to provide the level of attention and individualized care we expected. I realize that every family's experience may be different, and I cannot speak for anyone else. This is simply what our family experienced. My strongest advice to families considering any hospice facility is: ask questions, clearly communicate your loved one's wishes, and stay involved and insist on a daily prognosis that we did not receive. If possible, have a family member present as much as possible. Families may not realize everything that is happening when they are not there. End-of-life care is an incredibly vulnerable time. However, if you are present overnight, insist on regular staff check-ins even if you stay - especially over night. Families deserve compassionate communication, individualized care, respect for the patient's wishes, not be judged, and to feel that their concerns are genuinely heard. I sincerely hope Kaplan House takes this feedback seriously and uses it to improve communication, staffing, compassion, and individualized care for future patients and their families. We made the mistake of changing hospice agencies last minute from Lahey Health at Home to Care Dimensions. The nurse who came out from Care Dimensions to admit did not know the situation and made harmful assumptions. Her inaccurate assessment set the tone for a traumatic 3 days which continues to this day. I waited to write this review to allow the grieving process. However, the experience has left me with ongoing unsettled sadness and regret for choosing Care Dimensions. Im giving 2 stars instead of one because one of the doctors was understanding and compassionate. Unfortunately, our contact with a doctors was towards the tail end of that misfortunate journey.

I can't say enough how wonderful the Seasons takes care of my wife-- they are truly angels and I…read morecan't thank them enough.

I'm giving three stars, the care by the nursing staff ie two of the nurses was wonderful (Lorna and…read moreDenise) there was another nurse that was awful and when my mom was dying she was so rough with her and almost choked her with medication, but I digress. Let me start at the beginning. We looked at this location for my mom because she needed more care than we were able to give her at home anymore, it all seemed like a great fit, the woman that gave us the tour was wonderful and kind, unfortunately she hit ill and they let her go. One thing that I cannot say enough about is the activities department! If not for them I would have taken my mom out, they kept my mom busy and entertainment for the last six months of her life. Jacinda the director should open her own business! I have so many items that my mother made that are beautiful and I will cherish them forever. Let me get to the negative about this company. The management is truly awful, I won't go into too many specifics but I know that karma will have her way with these folks. I will start with the family is supposed to get together with a manager and get a 30 and 60 day review of how their loved one is doing, Jack the manager had to change the date, ok fine but when I went in on the date he changed it to he started yelling at me (the customer paying 9k a month) saying he was too busy! There is a nurse case manager who oversees the nursing staff, unbeknownst to me I don't even think she's an RN, that I caught in a bunch of lies about my mother falling, which ultimately resulted in her death. I had asked to see the video to see my moms fall and was given the runaround how Jack couldn't find it on the film (what??? Why do you have cameras then?) my mom was in hospice care and did not have a long outlook but this definitely rushed her process along. I could go into many more stories, something that really left a bad taste in my mouth? They sent me a bill after my mom had passed away, keep in mind, this is a 50 bed facility, not a huge corporation! My mom had been gone over five weeks now, I'm still awaiting the refund I was promised three weeks ago, the management doesn't care about their clients whatsoever, it's all about the money, thank goodness for Lorna, Denise and Jacinda!

My Mom moved in March 2020 as COVID hit. The virus was so new and we all expected it to be over…read moreshortly. But we all know that was not the case. The staff was and is so caring and very personable. Everyone was covered head to toe in PPE to keep the virus from spreading! They took all precautions and assigned management/staff to visit each resident daily to help with isolation.They even had video calls with families so that we could at least try to visit and check in with our loved ones who we could not visit. A wonderful associate saved my Mom who lost interest in life (stopped eating!) as she was isolated during the height of the virus in the Spring 2020. This wonderful associate coaxed her to eat her favorite foods and she got back to herself. It was serious, hospice was called in because of her lack of will to go on. We owe it to her and the management and staff who were so dedicated to the residents. The Executive Director even moved in to be there around the clock! The COVID restrictions were relaxed when safe, during summer and fall. But the staff also noticed my Mom had declined terribly. She was lost a lot and struggling. We approved Mom to be moved to memory care and she adjusted quite well. She is thriving in the environment for those with issues with memory and needing extra care. She is very happy and safe. The management and staff are cautious now about COVID's high and low rates. They apply the COVID rules to keep the residents safe (masks, visitations, and such). Residents and staff got their second shots in Feb. 2021 and now we feel so much better. Thank you Pearl Street for taking care of our loved ones so well.

We had a luncheon with 12 of my mother-in-law's friends in a beautiful sunroom at The Residence at…read morePearl Street facility. The chef, Neil was friendly, knowledgeable and what a great cook! Our server Theo was unbelievable, friendly and polite, and an awesome server!! Together with the entire staff we had a wonderful experience!!! Our guests could not stop talking about how wonderful and beautiful this place was! Thank you so much for an unforgettable gathering!!! Nancy & Paul Crampton

My brother has resided at Kaplan Estates for 16 months. He is very happy there. Management, nursing…read moreand staff are attentive and personable, food is good, there is a very active activity schedule and the facility is well maintained. Care for the residents is obvious throughout the organization.

Our 96 year old mom received exceptional care as a resident at Kaplan. Her apartment was a studio…read more It was clean and sunny. The staff increased assistance as her mobility declined and was always warm and caring to her. She now needs skilled nursing care but we will always be grateful to the staff for helping her remain as independent as possible for as long as possible.

I have worked for Brightview Danvers for 6+ years and words can not describe how amazing they treat…read moretheir residence and staff! This is the first place I have ever worked for that truly treats everyone like family! The executive director is incredible kind and gracious. The business office manager is a truly a joy to work under. My co-workers are great team players working toward the ultimate goal of the happiness and safety of our residents. I first started there because my grandparents lived there and I've been there years after they passed. I can honestly say that working for this company has changed my life for the better! "We are in this together"

My mom lived in assisted living. The aid administered her before dinner pills at 1 o'clock in the…read moreafternoon apparently she wanted to get that task out of the way. This resulted in my mom receiving twice the recommended dosage of Tylenol within a 3 hour period. Fortunately her prescription medications were not involved in this mishap. Unfortunately this was only one of many medication mistakes that occurred during her stay.