I'm giving three stars, the care by the nursing staff ie two of the nurses was wonderful (Lorna and…read moreDenise) there was another nurse that was awful and when my mom was dying she was so rough with her and almost choked her with medication, but I digress. Let me start at the beginning. We looked at this location for my mom because she needed more care than we were able to give her at home anymore, it all seemed like a great fit, the woman that gave us the tour was wonderful and kind, unfortunately she hit ill and they let her go. One thing that I cannot say enough about is the activities department! If not for them I would have taken my mom out, they kept my mom busy and entertainment for the last six months of her life. Jacinda the director should open her own business! I have so many items that my mother made that are beautiful and I will cherish them forever. Let me get to the negative about this company. The management is truly awful, I won't go into too many specifics but I know that karma will have her way with these folks. I will start with the family is supposed to get together with a manager and get a 30 and 60 day review of how their loved one is doing, Jack the manager had to change the date, ok fine but when I went in on the date he changed it to he started yelling at me (the customer paying 9k a month) saying he was too busy! There is a nurse case manager who oversees the nursing staff, unbeknownst to me I don't even think she's an RN, that I caught in a bunch of lies about my mother falling, which ultimately resulted in her death. I had asked to see the video to see my moms fall and was given the runaround how Jack couldn't find it on the film (what??? Why do you have cameras then?) my mom was in hospice care and did not have a long outlook but this definitely rushed her process along. I could go into many more stories, something that really left a bad taste in my mouth? They sent me a bill after my mom had passed away, keep in mind, this is a 50 bed facility, not a huge corporation! My mom had been gone over five weeks now, I'm still awaiting the refund I was promised three weeks ago, the management doesn't care about their clients whatsoever, it's all about the money, thank goodness for Lorna, Denise and Jacinda!

Doing a great job with their residents during a very, difficult time. Navigating visits while…read morekeeping everyone safe is no easy task. Special thanks to Kamisha, Jack, Ann and all the ladies that work the front desk!

I have worked for Brightview Danvers for 6+ years and words can not describe how amazing they treat…read moretheir residence and staff! This is the first place I have ever worked for that truly treats everyone like family! The executive director is incredible kind and gracious. The business office manager is a truly a joy to work under. My co-workers are great team players working toward the ultimate goal of the happiness and safety of our residents. I first started there because my grandparents lived there and I've been there years after they passed. I can honestly say that working for this company has changed my life for the better! "We are in this together"

My mom lived in assisted living. The aid administered her before dinner pills at 1 o'clock in the…read moreafternoon apparently she wanted to get that task out of the way. This resulted in my mom receiving twice the recommended dosage of Tylenol within a 3 hour period. Fortunately her prescription medications were not involved in this mishap. Unfortunately this was only one of many medication mistakes that occurred during her stay.

I need to amend my review - mine was from a visitor perspective and not a resident/patient care…read moreperspective. Hopefully new leadership can turn the ship around...

Atrium at Veronica drive was NOT A SAFE PLACE for my dad! They deserve zero stars. I put a Nest…read moreCamera in his room so that I could see how he was doing because he was transitioning from another facility, and not to check up the caregivers. However, I discovered much more than I was expecting to see! My dad was molested by another resident! I almost got sick while watching it! Ironically, this woman was constantly trying to be with my dad - who is married to my mom - but they told me it was the other way around, and that my dad was the initiator. They also found this woman in my dad's bed at least once, and I saw a second time that she was in his bed. One evening I was there late, around 9:00 pm, and this same woman was wondering around. I found the three caregivers sitting and watching the Celtics game on t.v. I asked them if they could escort this woman to her room, and they just looked at me. I then had to ask them again with a little bit of a tone, and finally someone got up. I saw via Nest that one evening that not one came to my dad's room to take my dad to dinner, and did not bring him anything to eat in his room, so I had to rush out and bring him some food. They said that they asked him, but the camera did not show anyone hours before dinner in his room. Another evening I was there very late, around 11 p.m., and the late staff was working. They have only two people on the floor overnight to watch the entire side. The two women were sitting by the fish tank and talking. When I asked them if they could keep an eye on my dad to make sure he doesn't wander at night, they responded, "We can't watch just him. We have some residents that need both of us to lift them and help them." WHAT WOULD HAPPEN IF THERE WAS A FIRE AT NIGHT??!!! One early morning when I was visiting my dad, the staff forgot to open the doors so that the residents could go to breakfast. They were all waiting by the doors. After 45 minutes, I went to the front desk to find out what was going on. I was told that they "forgot." How many other times did they forget when no one was watching? During the meals they are understaffed because the caregivers are too busy feeding the residents who need acute care. The "able" residents were often left to their own devices. I had to step in several times and pour juice or milk for the able residents, clear their plates and give the dessert. Via the Nest I checked mid-morning to see how my dad was doing because he wasn't feeling well. I saw two caregivers trying to pick out some clothes for him to wear, and they pulled out some shorts and laughed - it was December! Instead they just left him in a chair in his underwear. They did not even look in his dresser drawers where there were several pairs of pants and sweat pants. When my dad wasn't feeling well, and vomited in his bed. The staff threw his soiled sheets and comforter on the floor of his closet, and never washed them. I had to take the home and wash them. The "caregivers" are not caring or nurturing at all. The don't even like to touch them. Many times I saw them dragging a resident by the sleeve! Other facilities at least hold the residents' hand when they are guiding them. ALL OF THIS HAPPENED IN JUST ONE MONTH!!! I had to move my dad out of Atrium at Veronica Drive because is was too dangerous! I shared all of the above issues to the director, who is very nice, and she always showed concern, but I don't know how much of her concerned reaction was to appease me. The head of nurses always made every situation sound like it was either my dad's fault or that I did not fully understand the situations. She was wrong on both points. I think this head nurse did not always tell the director exactly what was happening in the facility. THE ATRIUM AT VERONICA DRIVE WAS A NIGHTMARE!!!!

It's expensive. You give them a huge deposit and then you pay almost $700 per day for long term…read morecare. Thats right. $19,000/mo! So buyer beware. The administration continue to leave me unimpressed and often times, angry and disappointed. The front line staff is a mixed bag. We've had the mediocre and the bad. Then we've had some gems take care of my aunt. I would say that if not for the people on the front line that are there because they are in elderly care for the right reasons, the place would be completely miserable. Thankfully there are some good and caring clinicians. Transparency is not a strong point for BBV. Neither is coordination. My aunt had moved to different areas for different levels of care and each time it feels rushed, pressured and doomed to a horrible transition. For the cost, you would hope that BBV would have moving coordinators that are helpful but nope. I would not recommend this place. It's pretty, and like I said, some beautiful people here and there but the admin is horrible to deal with by and large.

My brother-in-law is in continuing care and my sister is in memory care at Brooksby. Sadly, she…read morewent into memory care on her birthday in August. I had asked my brother-in-law if he would like me to be his advocate. He thought that would be great and appreciated my suggestion. I live on the West Coast and of course Brooksby is on the East Coast. I knew that because of HEPA laws staff are not supposed to talk to family members without written permission or consent form. I called their case manager and my brother-in-law's nurse over 15 times in one week and left voice messages. NO ONE CALLED ME BACK! When I finally reached someone in the administration office, I explained the situation and asked if she would please call me back either way to let me know what's going on. I STILL have not heard from anyone. Although I live 3000 miles away, I am the closest relative that still has cognitive abilities. All three of my younger sisters have Alzheimer's. I was hospitalized with shortness of breath which doctors thought I had a heart attack on top of a bad case of bronchitis. The cardiologist performed a cardiac catheterization and told me that my heart was "great." He asked if I had been under stress and diagnosed me with broken heart syndrome due to the stress I had caused by the total lack of communication between Brooksby regarding my family members and myself. NO ONE YET HAS CALLED ME BACK! It's been about 4-6 weeks. My family pay an exorbitant amount of money and Brooksby cannot return a phone call? Family care is good healthcare. I would not recommend Brooksby to anyone considering putting themselves or a loved one in that facility.

I give it 1 star just because I have to select 1 but thumbs down is my rating. This place sucks…read morewith 24 hr care, hasn't been 2 years I've had their service and had 200+ people come to my house. I've had nurses who need help with taking care of issues like PTSD come take care of me and it's like i have to take care of them, a lot of unprofessional people like nurses who don't even know what a pressure cuff is etc. The night shift people come in shower caps, fuzzy slippers and clothing ready to sleep and is what they do. I'm a paraplegic and need to be repositioned every 2 hrs while in bed and if I dont scream their name to wake them up they'll sleep through the whole shift. The owner Chris all he worries about is a paycheck and sends anyone to the patients house just to cover his ass and say his employee was here, I've had my narcotics stolen(about 60 dilated pills and 20+valium), their first nurse overdosed me on valium to where I had 4 breathes per minute when emts arrived. It's only a few good employees they have and it suck they have to work for this poor service giving company. Overall from 1-10 I'll give it a 0.5 just to be nice. Att. DAVID MARTINEZ

I hired Bright Star to provide my mother with awake overnight care. Many times over the course of…read moreweeks, their staff fell asleep on the job. Someone staying at my mothers, had to wake up and then go wake up the staff, physically shaking them awake a minimum of 5 different times. My mother also would get out of bed (she was not suppose to be walking unattended) to wake up the staff when she needed to use the bathroom. When I reported this to company they assured me they would not send the same person again, yet they did! As it continued to happen, I called the owner, Chris Littlefield and complained. He offered me two free nights, even though I was terminating their services so that we would end on good terms. I accepted the two nights. On my mother's next credit card bill there was a bill for a night of service. Chris then denied he had offered me two nights! He told me regardless, that he would have it removed from her credit card. He did and then three days later, they re-billed my mothers card! In addition to these issues, we had nights were no one showed up for their shifts, came late to their shift and left early. My mother's health and safety was at risk, while this agency was responsible for her. I would never use them again.

I have known Karen Halloran for many years, and she knows much about many aspects of senior/elder…read morecare. The Current Beverly is so lucky to have her as their sales director. The Current Beverly recently has been renovated and has such scenic views along with an amazing location in the heart of Beverly. You are able to walk to many places in the area. It has a very home-like feeling and seeing some of the residents so engaged was heartwarming. A nice Assisted Living in the North Shore area.

From the owner: Experience The Current Beverly's enchanting blend of coastal living and elevated charm. This…read morehistoric coastal senior living community offers Independent, Assisted Living, and Memory Care, combined with prime comforts and the industry'Äôs best wellness services. Our intimate community is located in thriving downtown Beverly, MA, with its rich history and picturesque beaches. From stunning living space to rooftop concierge decks and local restaurants just steps away, The Current Beverly has all the convenience of downtown tucked away right off of historic Cabot Street, all within an hour of Boston. Enjoy top-tier amenities in a caring community you'Äôll be proud to call home at every stage of life.

If I could give this place a 0 star I would. Do not bring your family here. They have a mice…read moreinfestation. The building is super super old and should not be deemed habitable for humans, or even animals. These people deserve so much better. This is their home, people live here. They shouldn't have to worry about mice getting in their snacks. I saw two of them today, TWO!!

What kind of a nursing home has a nursing staff that never noticed a patient having a stroke &…read moreheart attack? Maybe the nurse would have if she wasn't so busy on her cell phone. Then argued with us when we asked her to call for an ambulance. The EMT took one look at our Mom and knew she had a stroke, ask when the last time her vitals were taken and the nurse could not answer him. Thank-God that Lyon's ambulance is so good.

I was looking for a safe place for my lifelong friend and when we walked into Oceanview we both…read moreknew this was IT. I loved the staff, the layout of the building, and the fact that when she needed more care, she could still stay at Oceanview until she required a nursing home. The staff helped me stay involved in her progress meetings and they were always welcoming and helpful when I would come up from Virginia to visit. She was fortunate enough to stay at Oceanview for 9 years and I was blessed to know she was safe and in good hands. If I lived in Massachusetts, this would be a place I'd be checking out in the not too distant future! I absolutely love the view from the top floor.

You will never see your money again if you do business with them. They have not returned my…read moredeceased relative deposit of over $7000.00 after 3 months and will not even return a phone call on multiple occasions.Chose another facility when locating a place for your loved ones.

They make excuses not to come out and see you, only person in the office is competent. All outgoing…read morenurses are horrible and are hard to reach and are too busy to take on any new cases

I requested PALLIATIVE care for my husband as I was crumbling as a caregiver. Care Dimensions came…read morein and treated him as END-OF-LIFE, stopped all his meds, told me I could not take him for back surgery to ease his pain and that I should pay someone they provided to watch him overnight at $$ per hour. They gave me morphene to administer for his pain. Luckily I ended the connection within a week or he would have been dead. My husband subsequently had successful spinal surgery and lived another nine years pain-free! I would never recommend this company.

For the record, and this is an important update: Since 2015 This facility that was owned by…read moreEmeritus, a Fortune 500 company, was acquired by Brookdale Senior Living, another major corporation. Although I am only an pianist-entertainer who plays old music and tells jokes and anecdotes to keep the elders happy, I am volunteering my opinion without any influence or authority from the corporate office whatsoever. Even if honestly I admit my interests are vested, I will say however, that as an entertainer, in my life experience as a performer in venues such as this, I have never in my 50 or so professional years, had ever been so respected to have been given even 5 engagements in a year much less the 20+ dates that Brookdale assigned me in 2015. I believe this is because they want to make their residents feel as happy and nostalgic as possible. They realize the psychological and emotional value of giving them connection with their past, and particularly for stimulating responsiveness for the memory care patients through the music and humor of their time. They realize it is crucial for their adjustment and peace of mind. Brookdale, then in my mind is an unusually humane outfit wherein they subsidize such programming beyond the extra mile unlike many assisted living communities who do so much less for the spiritual and emotional needs of their clients. -Steve Hershman