I was looking for a safe place for my lifelong friend and when we walked into Oceanview we both…read moreknew this was IT. I loved the staff, the layout of the building, and the fact that when she needed more care, she could still stay at Oceanview until she required a nursing home. The staff helped me stay involved in her progress meetings and they were always welcoming and helpful when I would come up from Virginia to visit. She was fortunate enough to stay at Oceanview for 9 years and I was blessed to know she was safe and in good hands. If I lived in Massachusetts, this would be a place I'd be checking out in the not too distant future! I absolutely love the view from the top floor.

You will never see your money again if you do business with them. They have not returned my…read moredeceased relative deposit of over $7000.00 after 3 months and will not even return a phone call on multiple occasions.Chose another facility when locating a place for your loved ones.

Our family is so grateful to have Found the Herrick House as a home for our mom. She has a…read morebeautiful apartment that she's so happy in, and we know staff are there around the clock should she need them. The staff are so caring and have really taken the time to get to know our mom. She enjoys a wide variety of activities offered each day, and we were able to keep in touch with mom via FaceTime during the pandemic thanks to the staff. The house is surrounded by nature and the grounds and facilities are beautifully maintained. I read the previous review and this person must be mistaken as there are no shared rooms, only individual apartments. He or she must be thinking of another facility.

My grandmother who had sustained a devastating injury but was completely mentally intact, was…read moretreated horribly. She was physically dropped twice, the staff didn't answer the call light for 45 min (she called my aunt who called the facility to ask them to answer her bell) by then she had wet herself of course. She was in a room with a person who screamed and had dementia (grandma was mentally intact) She was at the end of the hall, and her one request was that for once she get a hot meal bc her food was cold by the time they got to her. They said no, they had to do it in order. They lost her favorite pants in the laundry ... this is from someone who has very little left in life. It's the small things.. make her happy with the small requests. She even feared retaliation if she complained. Ultimately she gave up food and water voluntarily to die. They could have done better by her. She knew what was happening. She wanted out.

If the review was written a year ago it would have been 5 stars. Girdler House has changed…read moremanagement. The handling of the transition from the 30 year administrator to the new administrator wasn't, in fact, a transition. There was no overlap. And no thought was given to the residents feeling about such a big change. Lack of experience of the new administrator has made living there more difficult, and reflects a less caring and empathetic view of how elderly women should be treated. The staff, by-in-large, are very kind and caring people. It's really sad that the Mission of Girdler House is "driven by compassion", yet actions do speak louder than the written word. I would not recommend this facility.

Wonderful and caring staff. Kathy the directory is great. We are so grateful that the Girdler House…read moreis there for our mother. Thank you!

Colonial Gardens is beautiful. They offer every imaginable thing you could want. The staff is very…read morehelpful and friendly. Christian went above and beyond to accommodate my friend, he helped Mary with a wheelchair ride when we came for a tour. They were very generous with their incentives and helping us to transition into this residence. The grounds and surroundings are exquisite; The paintings, flowers, dining room, snacks, ice cream machine, theater, library, and beautiful apartments. My friend Mary is 74 and loved the place! - Barbara & Mary

Since I wrote a review a month ago, things have continued downhill as far as the food goes. About…read more1 meal a week is really good. Fish on Friday is often very good. Otherwise, the food has become close to inedible, and certainly not healthy. We try to supplement it with things we cook ourselves in our microwave, but it's hard and expensive as we have to send our private home health aide out to shop for us. The other ongoing problem is that the building continues to be overrun with mice, and the control efforts are half-hearted, at best. I hate to complain, as the management and staff are friendly, but, alas, ineffective.

I'm giving three stars, the care by the nursing staff ie two of the nurses was wonderful (Lorna and…read moreDenise) there was another nurse that was awful and when my mom was dying she was so rough with her and almost choked her with medication, but I digress. Let me start at the beginning. We looked at this location for my mom because she needed more care than we were able to give her at home anymore, it all seemed like a great fit, the woman that gave us the tour was wonderful and kind, unfortunately she hit ill and they let her go. One thing that I cannot say enough about is the activities department! If not for them I would have taken my mom out, they kept my mom busy and entertainment for the last six months of her life. Jacinda the director should open her own business! I have so many items that my mother made that are beautiful and I will cherish them forever. Let me get to the negative about this company. The management is truly awful, I won't go into too many specifics but I know that karma will have her way with these folks. I will start with the family is supposed to get together with a manager and get a 30 and 60 day review of how their loved one is doing, Jack the manager had to change the date, ok fine but when I went in on the date he changed it to he started yelling at me (the customer paying 9k a month) saying he was too busy! There is a nurse case manager who oversees the nursing staff, unbeknownst to me I don't even think she's an RN, that I caught in a bunch of lies about my mother falling, which ultimately resulted in her death. I had asked to see the video to see my moms fall and was given the runaround how Jack couldn't find it on the film (what??? Why do you have cameras then?) my mom was in hospice care and did not have a long outlook but this definitely rushed her process along. I could go into many more stories, something that really left a bad taste in my mouth? They sent me a bill after my mom had passed away, keep in mind, this is a 50 bed facility, not a huge corporation! My mom had been gone over five weeks now, I'm still awaiting the refund I was promised three weeks ago, the management doesn't care about their clients whatsoever, it's all about the money, thank goodness for Lorna, Denise and Jacinda!

Doing a great job with their residents during a very, difficult time. Navigating visits while…read morekeeping everyone safe is no easy task. Special thanks to Kamisha, Jack, Ann and all the ladies that work the front desk!

It's expensive. You give them a huge deposit and then you pay almost $700 per day for long term…read morecare. Thats right. $19,000/mo! So buyer beware. The administration continue to leave me unimpressed and often times, angry and disappointed. The front line staff is a mixed bag. We've had the mediocre and the bad. Then we've had some gems take care of my aunt. I would say that if not for the people on the front line that are there because they are in elderly care for the right reasons, the place would be completely miserable. Thankfully there are some good and caring clinicians. Transparency is not a strong point for BBV. Neither is coordination. My aunt had moved to different areas for different levels of care and each time it feels rushed, pressured and doomed to a horrible transition. For the cost, you would hope that BBV would have moving coordinators that are helpful but nope. I would not recommend this place. It's pretty, and like I said, some beautiful people here and there but the admin is horrible to deal with by and large.

My brother-in-law is in continuing care and my sister is in memory care at Brooksby. Sadly, she…read morewent into memory care on her birthday in August. I had asked my brother-in-law if he would like me to be his advocate. He thought that would be great and appreciated my suggestion. I live on the West Coast and of course Brooksby is on the East Coast. I knew that because of HEPA laws staff are not supposed to talk to family members without written permission or consent form. I called their case manager and my brother-in-law's nurse over 15 times in one week and left voice messages. NO ONE CALLED ME BACK! When I finally reached someone in the administration office, I explained the situation and asked if she would please call me back either way to let me know what's going on. I STILL have not heard from anyone. Although I live 3000 miles away, I am the closest relative that still has cognitive abilities. All three of my younger sisters have Alzheimer's. I was hospitalized with shortness of breath which doctors thought I had a heart attack on top of a bad case of bronchitis. The cardiologist performed a cardiac catheterization and told me that my heart was "great." He asked if I had been under stress and diagnosed me with broken heart syndrome due to the stress I had caused by the total lack of communication between Brooksby regarding my family members and myself. NO ONE YET HAS CALLED ME BACK! It's been about 4-6 weeks. My family pay an exorbitant amount of money and Brooksby cannot return a phone call? Family care is good healthcare. I would not recommend Brooksby to anyone considering putting themselves or a loved one in that facility.

I will forever be grateful for the care, love and support the entire staff of the Brudnick Center…read moreshowed me and my mom during her final weeks. The care, compassion and facility were unlike any other rehab I had experienced over the years while caring for both my mom and dad in their later years. A peaceful, beautiful spot that provided attentive care and dignity to my mom. I felt supported as things started to deteriorate with my mom's health and this special place was a gift to my family during a very difficult time. A special thank you to Peyton, a nurse, who went above and beyond. From the initial intake to calling to follow up with how I was doing, this was a remarkable place and a truly special staff.

My loved one is here and i could not be happier. The staff are incredibly caring and kind and…read moreduring tough times they step up and provide the best care. God forbid I get old one day. This is the place I would choose! Thank you, healthcare workers you rock. Carolyn and Erica in case management were always there to help and navigate the health care system for me as this is a new journey in my life for a loved one. Thank you Brudnick!

For the record, and this is an important update: Since 2015 This facility that was owned by…read moreEmeritus, a Fortune 500 company, was acquired by Brookdale Senior Living, another major corporation. Although I am only an pianist-entertainer who plays old music and tells jokes and anecdotes to keep the elders happy, I am volunteering my opinion without any influence or authority from the corporate office whatsoever. Even if honestly I admit my interests are vested, I will say however, that as an entertainer, in my life experience as a performer in venues such as this, I have never in my 50 or so professional years, had ever been so respected to have been given even 5 engagements in a year much less the 20+ dates that Brookdale assigned me in 2015. I believe this is because they want to make their residents feel as happy and nostalgic as possible. They realize the psychological and emotional value of giving them connection with their past, and particularly for stimulating responsiveness for the memory care patients through the music and humor of their time. They realize it is crucial for their adjustment and peace of mind. Brookdale, then in my mind is an unusually humane outfit wherein they subsidize such programming beyond the extra mile unlike many assisted living communities who do so much less for the spiritual and emotional needs of their clients. -Steve Hershman