I'm giving three stars, the care by the nursing staff ie two of the nurses was wonderful (Lorna and…read moreDenise) there was another nurse that was awful and when my mom was dying she was so rough with her and almost choked her with medication, but I digress. Let me start at the beginning. We looked at this location for my mom because she needed more care than we were able to give her at home anymore, it all seemed like a great fit, the woman that gave us the tour was wonderful and kind, unfortunately she hit ill and they let her go. One thing that I cannot say enough about is the activities department! If not for them I would have taken my mom out, they kept my mom busy and entertainment for the last six months of her life. Jacinda the director should open her own business! I have so many items that my mother made that are beautiful and I will cherish them forever. Let me get to the negative about this company. The management is truly awful, I won't go into too many specifics but I know that karma will have her way with these folks. I will start with the family is supposed to get together with a manager and get a 30 and 60 day review of how their loved one is doing, Jack the manager had to change the date, ok fine but when I went in on the date he changed it to he started yelling at me (the customer paying 9k a month) saying he was too busy! There is a nurse case manager who oversees the nursing staff, unbeknownst to me I don't even think she's an RN, that I caught in a bunch of lies about my mother falling, which ultimately resulted in her death. I had asked to see the video to see my moms fall and was given the runaround how Jack couldn't find it on the film (what??? Why do you have cameras then?) my mom was in hospice care and did not have a long outlook but this definitely rushed her process along. I could go into many more stories, something that really left a bad taste in my mouth? They sent me a bill after my mom had passed away, keep in mind, this is a 50 bed facility, not a huge corporation! My mom had been gone over five weeks now, I'm still awaiting the refund I was promised three weeks ago, the management doesn't care about their clients whatsoever, it's all about the money, thank goodness for Lorna, Denise and Jacinda!

Doing a great job with their residents during a very, difficult time. Navigating visits while…read morekeeping everyone safe is no easy task. Special thanks to Kamisha, Jack, Ann and all the ladies that work the front desk!

My folks have lived her 12 years since they were 73 and 76. When they entered they drove, danced,…read moreworked out, took all exercise classes-yoga-tai chi etc, participated in cribbage club, went to gala annually . . . and now 12 years later they still do all of those things. When they were in their 70s looked quite young and we were all concerned that there were a lot of old people! Now that they are in late 80s, they are the common age, and they have lots of friends over 100! Everything is good here: food, service, staff - best thing is that they are safe and on storms and during pandemics the kids don't have to worry at all. They have generators when the power goes out - once we had to go there because they were the only ones with power! During covid Brooksby did a pretty good job at so many things: they went door to door with the first vaccination before anyone was getting out at all. I couldn't visit, but I could bring things to the gate for my folks on designated days. My issues with Brooksby? In addition to the down payment, you pay monthly to get the meals you want (30 a month or more or less) and that amt they originally paid for the 2 of them in a small 2 bed 1.5 bath has almost doubled in 12 years. Not expected. I will say the best, is that when you pull the chord for emergency help - they are there in a heartbeat and the people are wonderful! Also, they hire high schoolers to serve food, and they are always wonderful. I Love that they also give the kids scholarships. Overall great - if you don't mind the money increases.

My brother-in-law is in continuing care and my sister is in memory care at Brooksby. Sadly, she…read morewent into memory care on her birthday in August. I had asked my brother-in-law if he would like me to be his advocate. He thought that would be great and appreciated my suggestion. I live on the West Coast and of course Brooksby is on the East Coast. I knew that because of HEPA laws staff are not supposed to talk to family members without written permission or consent form. I called their case manager and my brother-in-law's nurse over 15 times in one week and left voice messages. NO ONE CALLED ME BACK! When I finally reached someone in the administration office, I explained the situation and asked if she would please call me back either way to let me know what's going on. I STILL have not heard from anyone. Although I live 3000 miles away, I am the closest relative that still has cognitive abilities. All three of my younger sisters have Alzheimer's. I was hospitalized with shortness of breath which doctors thought I had a heart attack on top of a bad case of bronchitis. The cardiologist performed a cardiac catheterization and told me that my heart was "great." He asked if I had been under stress and diagnosed me with broken heart syndrome due to the stress I had caused by the total lack of communication between Brooksby regarding my family members and myself. NO ONE YET HAS CALLED ME BACK! It's been about 4-6 weeks. My family pay an exorbitant amount of money and Brooksby cannot return a phone call? Family care is good healthcare. I would not recommend Brooksby to anyone considering putting themselves or a loved one in that facility.

I give it 1 star just because I have to select 1 but thumbs down is my rating. This place sucks…read morewith 24 hr care, hasn't been 2 years I've had their service and had 200+ people come to my house. I've had nurses who need help with taking care of issues like PTSD come take care of me and it's like i have to take care of them, a lot of unprofessional people like nurses who don't even know what a pressure cuff is etc. The night shift people come in shower caps, fuzzy slippers and clothing ready to sleep and is what they do. I'm a paraplegic and need to be repositioned every 2 hrs while in bed and if I dont scream their name to wake them up they'll sleep through the whole shift. The owner Chris all he worries about is a paycheck and sends anyone to the patients house just to cover his ass and say his employee was here, I've had my narcotics stolen(about 60 dilated pills and 20+valium), their first nurse overdosed me on valium to where I had 4 breathes per minute when emts arrived. It's only a few good employees they have and it suck they have to work for this poor service giving company. Overall from 1-10 I'll give it a 0.5 just to be nice. Att. DAVID MARTINEZ

I hired Bright Star to provide my mother with awake overnight care. Many times over the course of…read moreweeks, their staff fell asleep on the job. Someone staying at my mothers, had to wake up and then go wake up the staff, physically shaking them awake a minimum of 5 different times. My mother also would get out of bed (she was not suppose to be walking unattended) to wake up the staff when she needed to use the bathroom. When I reported this to company they assured me they would not send the same person again, yet they did! As it continued to happen, I called the owner, Chris Littlefield and complained. He offered me two free nights, even though I was terminating their services so that we would end on good terms. I accepted the two nights. On my mother's next credit card bill there was a bill for a night of service. Chris then denied he had offered me two nights! He told me regardless, that he would have it removed from her credit card. He did and then three days later, they re-billed my mothers card! In addition to these issues, we had nights were no one showed up for their shifts, came late to their shift and left early. My mother's health and safety was at risk, while this agency was responsible for her. I would never use them again.

Mom died June 29, 2024 in Beverly Hospital alone in the first hour of the morning. It's been a year…read moreof processing the death of my healthy, cognizant mom after being placed at Putnam, ultimately against her wishes. Certain family members decided her fate after selling their out of state home and moving to Massachusetts. They helped sell her Salem condo and purchased a spacious and cushy Hamilton home with the help of mom's money and promised to care for her till she was medically challenged. After 6 years of housing and co-existing with her in this lovely home, and what appears to have been a blatant 5 year waiting period to clear a certain familiar 'Look-Back' legal hurdle, they dropped a bomb on my 92 year old mom and decided they could no longer care for her. They placed a shocked, terrified, and betrayed elderly parent in Putman Farm, assuring her she was in excellent care. My Mom vehemently protested the first week of placement and demanded she be released. Unfortunately she gave Power of Attorney and Health Care Proxy to this daughter and that sealed her fate. My sister & her husband essentially legally dissolved her right to live in her home and place of residence based on certain claims that included she was losing her memory. Mom was alert, mobile, and cared for herself hygienically and needed no assistance. Having arthritis, my sister was unwilling and incapable of no longer caring for her. The house was cleaned professionally, and my sister made her husband and mom's meals, food shopped and drove mom to her yearly doctor and eye appts. even with arthritis. They had the Director of Putman visit for an evaluation prior to placement. Putman obtained an elderly vulnerable signature from her and she was placed in mid February of 2024. After placement, immediate emotional agony, anger and depression set in. She reduced her eating. Though visited by family members, loneliness developed amongst a sea of smiling unfamiliar faces. Mom was deeply unhappy and expressed it. Alleged incidents of staff entering her room at night rummaging through her bed side draws, or curt remarks from certain staff members were disclosed. One morning, approx. 4 months later, on or around June 22nd, my mom entered the walk-in shower alone, and ironically 'unassisted' in a studio apartment in the facility. She slipped and fell, smashed her head open and fell back and fractured or broke her spine. How she was found or the extent or her injuries were never revealed to me. She landed in the hospital and died one week later. This will be added to a Mother's Day memory of my dear and valued Mom. And oh, that cushy Hamilton house? It has gained nearly a 51% increase in value. As for assisted living, hosing down in the outdoor garden might be safer (if they have one). At least there's a chance someone might see you and assist. Happy Mothers Day.

Everyone that I've dealt with at this agency has been absolutely wonderful. My father was put under…read morehome hospice care due to his advanced stages of dementia. They have been warm and caring and attentive to all our needs. They've been supportive of my mother and what she is going through as well as the family. He has enjoyed the music therapy and the massages . They've definitely added to his quality of life. I would recommend them highly.

They make excuses not to come out and see you, only person in the office is competent. All outgoing…read morenurses are horrible and are hard to reach and are too busy to take on any new cases

If I could give this place a 0 star I would. Do not bring your family here. They have a mice…read moreinfestation. The building is super super old and should not be deemed habitable for humans, or even animals. These people deserve so much better. This is their home, people live here. They shouldn't have to worry about mice getting in their snacks. I saw two of them today, TWO!!

What kind of a nursing home has a nursing staff that never noticed a patient having a stroke &…read moreheart attack? Maybe the nurse would have if she wasn't so busy on her cell phone. Then argued with us when we asked her to call for an ambulance. The EMT took one look at our Mom and knew she had a stroke, ask when the last time her vitals were taken and the nurse could not answer him. Thank-God that Lyon's ambulance is so good.

Jon was remarkable! Found a place for my mom that would not have been possible without his…read moreassistance. I give him the highest possible recommendation, everybody should talk to Jon Younger before they help a loved one into an assisted living facility.

Finding the right place- a safe place for an aging parent is difficult and emotional. There is so…read moremuch to consider. Jon is top notch! He is caring, knowledgeable and very professional. You will be in good hands with his vast knowledge and kind heart. I would recommend him to anyone!

These guys have been handling My Property for 15 years (Sunrise Senior Living). And I couldn't be…read morehappier! Thank you guys. Ryan Duffy M.C.

I am an Attorney and most of my practice is dealing with the elderly. I benefit by their wisdom,…read morebut I am troubled by what I see in their inherent weaknesses of old age ( mental, physical, etc..) and what uncaring or even worse, unscrupulous people/companies can do under the disguise of elder services. There is only one company that has not only my loyalty, but my full faith and confidence when dealing with, helping, trusting, caring for and even loving old people with dignity and respect..... and that's Joanne MacInnis and her crew at Aberdeen. Take a bow team, this is my review .....

I am so grateful for Aberdeen's diligent and thorough care for my 96-year-old cousin, especially…read moreduring a health crisis over this past weekend. Ordinarily an Aberdeen caregiver is scheduled to be with my cousin just a few mornings per week, and there was no one on duty last Friday when some visiting neighbors became concerned that she was unwell and phoned Aberdeen for help. The Aberdeen Case Manager, Diana Shepherd, promptly rushed over to my cousin's house to check and take care of her. Diana then stayed with my cousin until she could arrange for Aberdeen caregivers to stay with her 24/7 until the health crisis passed. I appreciate that it was not easy to find caregivers on such short notice, and am grateful to those kind caregivers who rearranged their schedules during this busy holiday season just to be with my cousin. I live four hours away, so having this dedicated team in place means the world to me, and gives me great peace of mind. I cannot say enough good things about Aberdeen, and Diana and her wonderful caregivers!