I'm giving three stars, the care by the nursing staff ie two of the nurses was wonderful (Lorna and…read moreDenise) there was another nurse that was awful and when my mom was dying she was so rough with her and almost choked her with medication, but I digress. Let me start at the beginning. We looked at this location for my mom because she needed more care than we were able to give her at home anymore, it all seemed like a great fit, the woman that gave us the tour was wonderful and kind, unfortunately she hit ill and they let her go. One thing that I cannot say enough about is the activities department! If not for them I would have taken my mom out, they kept my mom busy and entertainment for the last six months of her life. Jacinda the director should open her own business! I have so many items that my mother made that are beautiful and I will cherish them forever. Let me get to the negative about this company. The management is truly awful, I won't go into too many specifics but I know that karma will have her way with these folks. I will start with the family is supposed to get together with a manager and get a 30 and 60 day review of how their loved one is doing, Jack the manager had to change the date, ok fine but when I went in on the date he changed it to he started yelling at me (the customer paying 9k a month) saying he was too busy! There is a nurse case manager who oversees the nursing staff, unbeknownst to me I don't even think she's an RN, that I caught in a bunch of lies about my mother falling, which ultimately resulted in her death. I had asked to see the video to see my moms fall and was given the runaround how Jack couldn't find it on the film (what??? Why do you have cameras then?) my mom was in hospice care and did not have a long outlook but this definitely rushed her process along. I could go into many more stories, something that really left a bad taste in my mouth? They sent me a bill after my mom had passed away, keep in mind, this is a 50 bed facility, not a huge corporation! My mom had been gone over five weeks now, I'm still awaiting the refund I was promised three weeks ago, the management doesn't care about their clients whatsoever, it's all about the money, thank goodness for Lorna, Denise and Jacinda!

Doing a great job with their residents during a very, difficult time. Navigating visits while…read morekeeping everyone safe is no easy task. Special thanks to Kamisha, Jack, Ann and all the ladies that work the front desk!

It's expensive. You give them a huge deposit and then you pay almost $700 per day for long term…read morecare. Thats right. $19,000/mo! So buyer beware. The administration continue to leave me unimpressed and often times, angry and disappointed. The front line staff is a mixed bag. We've had the mediocre and the bad. Then we've had some gems take care of my aunt. I would say that if not for the people on the front line that are there because they are in elderly care for the right reasons, the place would be completely miserable. Thankfully there are some good and caring clinicians. Transparency is not a strong point for BBV. Neither is coordination. My aunt had moved to different areas for different levels of care and each time it feels rushed, pressured and doomed to a horrible transition. For the cost, you would hope that BBV would have moving coordinators that are helpful but nope. I would not recommend this place. It's pretty, and like I said, some beautiful people here and there but the admin is horrible to deal with by and large.

My brother-in-law is in continuing care and my sister is in memory care at Brooksby. Sadly, she…read morewent into memory care on her birthday in August. I had asked my brother-in-law if he would like me to be his advocate. He thought that would be great and appreciated my suggestion. I live on the West Coast and of course Brooksby is on the East Coast. I knew that because of HEPA laws staff are not supposed to talk to family members without written permission or consent form. I called their case manager and my brother-in-law's nurse over 15 times in one week and left voice messages. NO ONE CALLED ME BACK! When I finally reached someone in the administration office, I explained the situation and asked if she would please call me back either way to let me know what's going on. I STILL have not heard from anyone. Although I live 3000 miles away, I am the closest relative that still has cognitive abilities. All three of my younger sisters have Alzheimer's. I was hospitalized with shortness of breath which doctors thought I had a heart attack on top of a bad case of bronchitis. The cardiologist performed a cardiac catheterization and told me that my heart was "great." He asked if I had been under stress and diagnosed me with broken heart syndrome due to the stress I had caused by the total lack of communication between Brooksby regarding my family members and myself. NO ONE YET HAS CALLED ME BACK! It's been about 4-6 weeks. My family pay an exorbitant amount of money and Brooksby cannot return a phone call? Family care is good healthcare. I would not recommend Brooksby to anyone considering putting themselves or a loved one in that facility.

I am an Attorney and most of my practice is dealing with the elderly. I benefit by their wisdom,…read morebut I am troubled by what I see in their inherent weaknesses of old age ( mental, physical, etc..) and what uncaring or even worse, unscrupulous people/companies can do under the disguise of elder services. There is only one company that has not only my loyalty, but my full faith and confidence when dealing with, helping, trusting, caring for and even loving old people with dignity and respect..... and that's Joanne MacInnis and her crew at Aberdeen. Take a bow team, this is my review .....

I am so grateful for Aberdeen's diligent and thorough care for my 96-year-old cousin, especially…read moreduring a health crisis over this past weekend. Ordinarily an Aberdeen caregiver is scheduled to be with my cousin just a few mornings per week, and there was no one on duty last Friday when some visiting neighbors became concerned that she was unwell and phoned Aberdeen for help. The Aberdeen Case Manager, Diana Shepherd, promptly rushed over to my cousin's house to check and take care of her. Diana then stayed with my cousin until she could arrange for Aberdeen caregivers to stay with her 24/7 until the health crisis passed. I appreciate that it was not easy to find caregivers on such short notice, and am grateful to those kind caregivers who rearranged their schedules during this busy holiday season just to be with my cousin. I live four hours away, so having this dedicated team in place means the world to me, and gives me great peace of mind. I cannot say enough good things about Aberdeen, and Diana and her wonderful caregivers!

Mom died June 29, 2024 in Beverly Hospital alone in the first hour of the morning. It's been a year…read moreof processing the death of my healthy, cognizant mom after being placed at Putnam, ultimately against her wishes. Certain family members decided her fate after selling their out of state home and moving to Massachusetts. They helped sell her Salem condo and purchased a spacious and cushy Hamilton home with the help of mom's money and promised to care for her till she was medically challenged. After 6 years of housing and co-existing with her in this lovely home, and what appears to have been a blatant 5 year waiting period to clear a certain familiar 'Look-Back' legal hurdle, they dropped a bomb on my 92 year old mom and decided they could no longer care for her. They placed a shocked, terrified, and betrayed elderly parent in Putman Farm, assuring her she was in excellent care. My Mom vehemently protested the first week of placement and demanded she be released. Unfortunately she gave Power of Attorney and Health Care Proxy to this daughter and that sealed her fate. My sister & her husband essentially legally dissolved her right to live in her home and place of residence based on certain claims that included she was losing her memory. Mom was alert, mobile, and cared for herself hygienically and needed no assistance. Having arthritis, my sister was unwilling and incapable of no longer caring for her. The house was cleaned professionally, and my sister made her husband and mom's meals, food shopped and drove mom to her yearly doctor and eye appts. even with arthritis. They had the Director of Putman visit for an evaluation prior to placement. Putman obtained an elderly vulnerable signature from her and she was placed in mid February of 2024. After placement, immediate emotional agony, anger and depression set in. She reduced her eating. Though visited by family members, loneliness developed amongst a sea of smiling unfamiliar faces. Mom was deeply unhappy and expressed it. Alleged incidents of staff entering her room at night rummaging through her bed side draws, or curt remarks from certain staff members were disclosed. One morning, approx. 4 months later, on or around June 22nd, my mom entered the walk-in shower alone, and ironically 'unassisted' in a studio apartment in the facility. She slipped and fell, smashed her head open and fell back and fractured or broke her spine. How she was found or the extent or her injuries were never revealed to me. She landed in the hospital and died one week later. This will be added to a Mother's Day memory of my dear and valued Mom. And oh, that cushy Hamilton house? It has gained nearly a 51% increase in value. As for assisted living, hosing down in the outdoor garden might be safer (if they have one). At least there's a chance someone might see you and assist. Happy Mothers Day.

RUN, hired for overnight care- Alzheimer's parent. caregiver slept all night(cameras), another…read morecaregiver left my fathers home to go to Dunkin, daily shower not given. charged for hours not worked. owner notified "sorry". Care plan and extensive notes left for guidance and not even read. If there was a zero to rate Senior Helpers then that is how I would rate. they will keep your deposit if you do not ask for it back.

Beware! they keep your deposit! Had them as companion care for my wife. Cargiver came about 6 times…read morethen no longer wanted service. according to agrreement signed, deposit was supposed to apply to last invoice. It never was! still debited my account And won't refund my deposit of $320.00!!!! so beware, especially for larger amounts!

Yes, Flu season is around it was nice that found help, ASAP. You got to see someone as soon as…read morepossible, and the cost was effective. I'm glad you got the care. I believe the office was very efficient. You where very well taking care of. Everything went smoothly!

I had two workers from ABC Homecare in 2021, from February to May. The First homemaker went…read moreshopping and was supposed to help with homemaking. When asked to vacuum,, this worker started slamming the interior doors quite forcefully. She also began ti slam the front door whenever she left. I began to feel frightened. I asked for someone else. The second person the company sent, arrived with a supervisor and I was told she was a Personal Care Assistant. She said we ad worked at 2 local nursing homes, but didn't fit in and was not given enough hours of work. After a few months, M. said she was leaving the ABC Homecare Agency because they did not give her a sufficient number of hours each week. The next to the last Friday that M. came to my home, I noticed that over $500.00 in cash was missing. The following Tuesday, when she came I told her about the missing money and that I had left the door unlocked so she could get into the house when returning with groceries. M. then told me that another woman on the same street as I lived had someone come in and take money when the door was not locked. The following Friday, M. called to say her grandmother had died and she would not be coming. I called the agency to ask if another worker could come the following Tuesday to grocery shop. The agency was not aware M. had not come to my home that day. I reported the theft of my money to the agency the following week and also to Senior Care. Several days later I questioned ABC again about M.'s possible theft of my cash and they said they would report the theft to Massachusetts Department of Professional licensing Bureau. That was the extent of any assistance they offered; ABC Homecare Agency, The Police Department or Senior Care. I paid copays for the assistance I received through Senior Care. Isn't there anyway I can get my money back from one of the agencies who were responsible for sending this person into my home? It does not seem fair. Governor Charles Baker stated of television that his administrations had taken excellent care of the elders in our state through the pandemic. This was just early in June. Senior meals of Wheels have become very poor in quality during the pandemic. Other services have suffered from substantially reduced quality. Unhappy and Robbed

Nasty receptionist! Considering the reviews are not great here you would expect a nicer person at…read morethe desk.

I have suffered with neuropathy for years finally I have been given some ideas of how to address…read moreit. Drs were compassionate and caring. love the docs!

I give it 1 star just because I have to select 1 but thumbs down is my rating. This place sucks…read morewith 24 hr care, hasn't been 2 years I've had their service and had 200+ people come to my house. I've had nurses who need help with taking care of issues like PTSD come take care of me and it's like i have to take care of them, a lot of unprofessional people like nurses who don't even know what a pressure cuff is etc. The night shift people come in shower caps, fuzzy slippers and clothing ready to sleep and is what they do. I'm a paraplegic and need to be repositioned every 2 hrs while in bed and if I dont scream their name to wake them up they'll sleep through the whole shift. The owner Chris all he worries about is a paycheck and sends anyone to the patients house just to cover his ass and say his employee was here, I've had my narcotics stolen(about 60 dilated pills and 20+valium), their first nurse overdosed me on valium to where I had 4 breathes per minute when emts arrived. It's only a few good employees they have and it suck they have to work for this poor service giving company. Overall from 1-10 I'll give it a 0.5 just to be nice. Att. DAVID MARTINEZ

I hired Bright Star to provide my mother with awake overnight care. Many times over the course of…read moreweeks, their staff fell asleep on the job. Someone staying at my mothers, had to wake up and then go wake up the staff, physically shaking them awake a minimum of 5 different times. My mother also would get out of bed (she was not suppose to be walking unattended) to wake up the staff when she needed to use the bathroom. When I reported this to company they assured me they would not send the same person again, yet they did! As it continued to happen, I called the owner, Chris Littlefield and complained. He offered me two free nights, even though I was terminating their services so that we would end on good terms. I accepted the two nights. On my mother's next credit card bill there was a bill for a night of service. Chris then denied he had offered me two nights! He told me regardless, that he would have it removed from her credit card. He did and then three days later, they re-billed my mothers card! In addition to these issues, we had nights were no one showed up for their shifts, came late to their shift and left early. My mother's health and safety was at risk, while this agency was responsible for her. I would never use them again.