i went to Dr Mark Paolucci for an abscess. I was evaluated by Dr Ruby and was told that it could be…read moretreated with a root canal to save the tooth. But Dr Mark didn't want to be bothered since it was "5:00 and he wanted to get home for dinner and it would inly last a couple of years anyway "...he literally said those words to me. He convinced me to let him pull it. TERRIBLE experience. I later went back for swelling and pain which he proceeded to blame me for, even though I was following post care instructions. He was very rude saying I have to keep it clean and stay away from mexican food (which I do not eat). i later found a piece of tooth in the hole which I saved and went back. he didn't want to aee the tooth fragment and wouldn't even look in my mouth. He is terrible and narcissistic. Do not go to him!

I switched to Lincoln Dental several years ago and my long-time dentist retired. I've been very…read morepleased with the staff: in the office, hygienists, and dentists. After retiring several miles distant, I still do the drive in to Lincoln Dental. I find their fees to be "just right." I've had cavities filled and crowns out on. This time I called with pain on Sat. and an appt. was set up that fit with my schedule. Unfortunately I will need a tooth extraction, and they recommended that I arrange for that closer to home because of the anesthesia. But then they gave me an idea about what to expect, and questions to ask.

for all new patients, reconsider this office as your dentistry, specifically if you are under any…read moremedical care that recommends no radiology. Unfortunately, the dental hygienist, manager and receptionist will make Medical recommendations to have radiology done, and if you can not comply they will be rude and not render care. Awful experience with office Manager, Nicky and the receptionist I barely understand. Lack of Customer Care.

Not a good place to work. Dr fires people. Never keeps same staff…read moreNo benifits. Cuts hours and doesn't keep her word. Very deceptive. Would not recommend working at this place

Wish I had come here years ago!!! My husband has been a client of Dr. Yousef for several years. He…read morenormally goes for cleaning and hasn't been to too many dental offices in his lifetime. He used to be one of those people who avoided seeing the dentist unless there's pain. He thinks they're all the same, but they're not! My previous dentist would point out certain problems, like a chipped tooth and receding gum lines but never bothered to suggest any treatments other than an expensive mouth guard to keep me from grinding my teeth at night. It really annoyed me that he made a joke about my chipped tooth. One of my fillings started to wear down and became sharp like a dull saw. Luckily my previous dental office had a long wait for openings and I managed to book an appointment with Dr. Yousef for an earlier appointment! After a cleaning and assessment, he noticed my chipped tooth, receding gum line and immediately had treatment plans in mind. Dr. Yousef fixed my chipped tooth, smoothed down my chain saw molar, and filled in the deep recesses of my receding gum lines, which would avoid Gum Graft Surgery in the future. He did all of this in less than one hour!!! I was amazed!!! Also, I love that he's polite and respectful and doesn't make stupid jokes like my previous dentist, even though he's not a very talkative man. Btw...I opted for no local anesthesia because I hate having a numb mouth for hours. I really appreciated how gentle, quick, and efficient he was. The dental hygienists and front desk people are also very nice. Highly recommend Family & Cosmetic Dentistry!

Very poor customer service. Tried to make a first time appointment was told that my insurance was…read morenot active that they could not find it. I proceeded to call and verify with my carrier as it has been used numerous times before and has processed many claims. Verified my information offered to drop off my member services card and was given a rude answer that they could not do anything. I tried to hang up and maybe get another operator to give my information over to perhaps my name was incorrectly spelled instead this person had the same attitude claimed they heard me "badgering" their coworker. Just very rude in general. Poor customer service skills.

Unfortunately, dentists and hygienists do a poor job of doing a "periodic exam". At this office,…read morethey charge $55.00 for this service every time I get my teeth cleaned. They do not look all over my mouth, tongue and throat like I have seen in a NIH pamphlet- https://www.nidcr.nih.gov/sites/default/files/2017-09/detecting-oral-cancer-poster.pdf and an ADA video- https://www.youtube.com/watch?v=7mv073MJzlg If you charge the exam fee, do the job thoroghly.

Top of the line, clean facility with kind and caring staff! Always a great experienceread more

I have been a patient of this practice for as long as I can remember and have never had a bad…read moreexperience. The hygienists are friendly and gentle, the doctors are competent and informative, and the reception is warm. Despite a large practice, I feel like they know me personally, and I've never had to wait for an emergency appointment.

From the owner: Welcome to Stepka Family Dental, your friendly neighborhood dentists dedicated to gentle,…read morehigh-quality and comprehensive dental care. We specialize in treating your entire family like it's our own.

I've been a patient here for several years and there's a clear pattern of unethical behavior. Years…read moreago, I had a cavity filled that didn't hurt before but caused ongoing pain afterward. When I returned, they took an X-ray to address their mistake and then charged me $200 for it. The tooth still bothers me to this day. More recently, I was told they accepted my new insurance, had work done, and was later charged $500 because they "never accepted" it--despite admitting they knew that beforehand. They told me I was out of luck and that they don't work with my insurance because situations like this happen. On top of that, my dentist was switched to her sister without my knowledge, and after a routine filling I was in pain for weeks. Overall, this office is dishonest and I would not trust them

Unprofessional treatment of patients. Shuffled around to doctors on staff with no continuity. I…read moresuggest seeking care elsewhere.

Teeth cleaning at its best!! Thanks Daniel for getting those hard to reach spots. See you in 6…read moremonths.

I went during pandemic due to not many dentist open and had an issue with some of my bottom teeth,…read moreI had decided to get them all extracted and wanted to discuss implants instead of dentures, Got we will come back to that. The main dentist reprimanded a tech right outside my door and it was very unprofessional. Day of extraction appt, after 3 hours late for my appt, i asked if was going to be soon if not I had no issue rescheduling. Told will be in a few minutes. Another hour goes by and i go back to desk this time to just reschedule when said oh no she is coming to get you right now. Once in room waiting on surgeon and he and his assistant come in laughing but in a more sexual way, thought that was odd. I said i was ok to reschedule seeing as he seemed to be running so far behind. at this comment he was not happy, i said if running that late maybe ask desk to let people know and they could come back later. He got more upset at that and said " things happen" Honestly i think the thing was an adventure with the tech. After he was done and i was waking up, he rudely said i even left you impacted wisdom tooth in. "how is that". I was too out of it to even catch on before he left the room. Next on to 1st set of teeth which not going to say much about as too swollen to have any idea on fit. went back a few more times to adjust never fit good for more than couple hours before hurt again. Everytime they made my next set of dentures they used WAY too much of the goo and it made me gag. once time i started to choke and had to spit out the set and they got mad they had to start again. I asked many times not to put so much in, but never listened. Most times I was there it was like the dentists were more interested in extra curricle activities than my needs. I never did get a pair of good bottom dentures to wear and now I am looking to have top out and definitely going elsewhere, and will see about getting a new bottom denture done also

Literally the worst place to deal with. Making an appointment a year ago was a pain had to come…read moreinto the office to make it. Have to say the dentist is great the tech I got was great but then I scheduled my 6 month out appointment, got it cancelled on me, which I get. Got rescheduled for a day that wasn't great for me because their office books out so crazy far and they barely can fit you in. Had to cancel because my son was super sick so short of me bringing a sick kid to the office had to cancel. Told them I would pay the 50. Tried to re book they said not until I paid. I get it. Put me on a cancellation list for appointments though which makes zero sense. Called me I booked the appointment which was great because I had forgot. Got told THROUGH TEXT my appointment was cancelled due to not paying and not having records from 8 YEARS AGO. Shouldn't this have been told me when I made the appointment? Now I'm out an appointment AGAIN. I get it. Ok. Got records from old place. Still won't make me an appointment because the dates were not on the paper work. BUT TOOK MY 50 DOLLARS - and all because they couldn't see the dates on the paperwork?? You have my records and my money. Ok. Called old dentist office back and said they didn't send what they need. That dentist office was like yeah we did also they told me needing those records to make an appointment was crazy. Agreed. So I called back said Nevermind. Super annoyed. Also out 50 dollars for a rescheduled on their end appointment. I just want to get my teeth cleaned since I pay for it

This review is for my second visit to BVD... (dun dun) TREATMENT DAY!…read moreThey actually called me the afternoon before my scheduled visit, they had a cancellation and wanted to know if I would like to come in sooner! *gulp!* initially I declined, but quickly decided to call them back and accept the earlier appointment. I arrived, shaking, nervous as heck! The receptionists and other staff members could tell I was afraid, and greeted me with warm smiles and tried to reassure me! My original dental assistant was there, Rebecca. She did a very good job of trying to calm my nerves, and it was reassuring that she was going to be there. I was having a root canal and I had never had anything like that done before, of course you ask people about them and you always ask the people that have had, unfortunately horrific experiences! My anxiousness was complete anticipation of the unknown! Dr Imanian and Rebecca worked very well together, they made sure I was ok throughout the whole procedure. I didn't feel a thing except TMJ pain from trying to keep my mouth open, next time I will take some nsaids before hand! Dr Galanis popped in a couple of times to make sure everything was ok. He also made sure I was ok after the procedure. The whole entire team was wonderful! I really can't say enough about them! I'm really glad I chose BVD to be my dental office!