Alyssa rocks!!! I am a victim of over-plucked, late 90s early 2000s eyebrows that never fully grew back. Alyssa did an AMAZING job of giving me brows back!! I went for an eyelash and eyebrow tint yesterday & could not be happier with the results!! She exceeded my expectations! Highly recommend ;) read more

I've been trying to figure out what to do with my eyebrows for a while. I consulted with Lovelyn and she curated a look for me that I Love. I had the lamination service with some threading and it looks amazing my eyebrows look thick like I like them and have a beautiful shape to them. read more

I highly do not recommend coming here until they get more brow artist. Karima completely botched my eyebrows this weekend. I left the location looking like a clown with horrible shape and horrible filling in. Also not to mention when I arrived at my appointment promptly I had to wait 20 mins to be seen. I only came here because the Sutter location closed and I absolutely regret that decision. read more

Benefit Cosmetics BrowBar - After my "shape" and filling in. This looks horrible. Karima should be embarrassed by her work honestly - Cosmetics & Beauty Supply Near Me - San Francisco, California

I was really hesitant to write this review because the lady who tweezed my brows was so nice. But I have been through hell after my appointment here, so I feel as though I need to share. I have had full and defined eyebrows since I started going to benefit when I was 12 (almost 13 years ago). I have spent all these years making sure they stay full. However, two months ago, when I decided to try this location, my eyebrows were absolutely destroyed and completely thin. I have never EVER had more sparse or thin brows in my whole life. I have shed TEARS trying to grow these brows back since this appointment. It has been two months and they are still in terrible condition. I'm done with Benefit. Please DO NOT GO HERE. Below, I've attached pictures showing just how much hair she took off. (Grey sweatshirt= after my appointment; blue and white sweatshirt = before my appointment) read more

Benefit Cosmetics BrowBar - (After my appointment) - Cosmetics & Beauty Supply Near Me - San Francisco, California

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DO NOT GO HERE THIS IS AN ACTUAL HEALTH AND SAFETY ALERT. I went in yesterday for the free birthday brow wax. The girl was so busy talking to her coworker she burned me. At first I just thought the wax pulled harder then normal, when I got in the car I saw the massive WELTS from the burns. I'm so upset. Today is my 30th birthday and now I have to go to my party looking like this. You have literally ruined my birthday Benefit. UPDATE: I sent them an email and THIS is how they respond. The customer service rep couldn't even be bothered to update the template. Way to go benefit. You really care read more

Benefit Cosmetics BrowBar - My welts from this wax - Cosmetics & Beauty Supply Near Me - San Francisco, California

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The one star is for them ruining my birthday experience. I came here for an appt and they totally forgot my appt and I had to wait 20min. Will not be coming back. I actually did like the service, the ladies providing the service is very kind. read more

I have been coming here for 6 years to get my brows waxed and make up lessons. I love benefit cosmetics and the girls that have waxed my brows have took time to talk to me about how I want my brows shaped. I want to highly recommend make up artist Jennie! She has done so many looks on me and I have never felt disappointed. Every time I see her interactions with customers while she is doing my make up she is so knowledgeable with every product and ready to help. She is amazing! read more

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Meleah is amazing!! I've been going to her for nearly three years for my brows and she's the only person I trust to do them! She's always super friendly, professional and on time with appointments. read more

I've been bringing my girlfriend here and she is always hyped and looking forward to her brow appointments every other week thanks to Maleah she's always walking out feeling like the baddest in the west a big THANK YOU to you Maleah for always having my girls brows on point read more

I dropped into the Benefit Cosmetics BrowBar at Macy's in San Francisco, and met Laura, who introduced me to a wonderful product called "Goof Proof Brow Powder. It is easy to use, makes clean lines and is forgiving if you make a mistake (!) It didn't come with a brush, but I bought a dual ended angled eyebrow and spoolie brush for shaping my brows. Great product. Laura was so helpful and she knows all her products. KZFung read more

One of my friends got her brows done and it changed my life! Seeing her professionally done eyebrows made me realize the difference between plucking some hairs here and there versus getting them done. I've been coming to Benefit Brow Bar at Macy's for the past couple of months and it really has made a difference. Marlin transformed my brows from ugly ducklings to swans! Even Tiger Momma was impressed! However, it's definitely hit or miss. Kevin once did my brows and while the conversation was great, my eyebrows came out crooked. I didn't notice it at first when I first looked in their hand mirrors, but afterwards, when I got home and looked in a full length mirror, I realized that one eyebrow was curved while the other was arched. Oh dear. Luckily, these silly things called eyebrows will grow out for me in a couple of weeks! read more

Benefit Cosmetics BrowBar - Got mine done by Kevin and when I looked in a larger mirror, realized that one was more arched than the other. Disappointing. - Cosmetics & Beauty Supply Near Me - San Francisco, California

Your experience depends greatly on which Aesthie you book, and I wanted to give a shout out to Meleah who is a true brow magician. I didn't know my brows could looks so good with just a little clean up. She is professional, friendly, knowledgeable, and will provide direction and tips for your brow grooming. P.S. don't forget cash for tip! read more

Sigh, I think it's time to say it: this place is no longer what it used to be. Maybe it's an issue with new management? Idk. After going here for several years, there's a stark contrast in what I was used to experiencing. And that's exactly why I stopped frequenting here as much as I used to. However, I would still give this place a chance because I value how convenient it is to me. What I loved about Benefit before is that the estheticians were really friendly AND efficient. Fun fact: I think at one point, this location held the Guinness World Record for most eyebrow waxes done in a day or something. (2012, I believe). I digress. My point is that before, they valued whoever walked in. The estheticians looked fully staffed and whenever they finished an appointment, they'd squeeze in a drop-in. So a brow appointment would take like 15-20 min, and they'd be able to squeeze like 3 people within an hour. It was remarkable. And while doing so, they provided great results and great customer service. As for the best experiences I had, I loved that when they started off your appointment, they'd map out your brows so you'd be on the same page of how they planned on doing your brows, and you could add in your input. Here's a pattern of what I've noticed in more recent times: 1. There's not as many workers? There have been a few instances that I see workers standing around with no customers either. I'll ask if I can drop-in. I've gotten turned away because they were "fully booked for the day." ... So are there no more drop-in options? Is it completely appointment based now? It may be inconsiderate to the estheticians because I understand can be draining doing client after client. They deserve to take a breather. However, if they're standing around chatting, this is an opportunity to squeeze in a drop-in and get an additional tip out of it. 2. Workers constantly on their phones and not being as engaging to potential customers. Being on your phones makes customers feel like it's not a friendly, approachable environment. 3. The complimentary brow mapping doesn't really happen anymore. It might seem like a silly process, but I think it's an important process because a client should know what they're going to get. It's pivotal to be on the same page. My final straw: I try to get my brows waxed every 3 weeks so regardless of where I go, the shape I want is all there. The brows just needs to be cleaned up. Theoretically, I should be an easy client because there's not much creativity needed. However, I'm really sad now because the shape is compromised and my brows are fairly thin now. The result I got still looks fairly good(?), but why fix what wasn't broken in the first place? This is going to be an emotionally painful process of waiting for them to regrow. I'd be lucky if they grew back into the shape of what I originally had. read more

I am in love with my brows! When you go in to get your eyebrows waxed, they will also fill in your brows and cover up your redness! No need to run to BART with your head down...you can go right back to work. Ayela was incredible and took her time to make my brows look as close to perfection as possible. She also taught me the right way to fill in my brows. I've been doing it all wrong! Could not recommend enough! read more

Benefit Cosmetics BrowBar - Cosmetics & Beauty Supply Near Me - San Francisco, California

So based off the reviews I decided to make an appointment with Sharlene. I came with pretty full brows and was hoping to get them cleaned up/shaped so they would look even. Unfortunately I've always been a bit skeptical when it comes to waxing my brows since I had an absolutely horrible experience at benefit years ago back in LA. I chalked it up to the technicians having less control with wax than with threading. This time my coworker told me to go since they have a complimentary birthday brow wax & seeing as it's my birthday week I figured why not give it another chance? Bad bad idea, as you'll see with my pictures my brows came out looking worse than they did before I came in. Sad sad bears :( You can tell one of my brows has a nice shape & the other brow is waxed WAYYYY too much where it's awkwardly thin and sparse. The arch is also way too high compared to the other brow. What's worse is I noticed it after I got back to work and my co-workers told me my eyebrows were all off and uneven Sigh I had my brows tinted recently and it looks like after this I'll have to go ahead and pick up my Eyebrow pencil and fill in all that negative space that's left bare from the wax. Benefit brows you fool me once shame on you, you fool me twice, shame on me. Can't say that I'll be back a third time :( The experience would be a 1 star but Sharlene was really nice so that at least in itself deserves an extra star. read more

Benefit Cosmetics BrowBar - Brows before the wax - Cosmetics & Beauty Supply Near Me - San Francisco, California

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Have been going to get my brows done by Meleah for years and has slayed them time and time again and regrew them from nothing! She's super sweet and very professional. Definitely recommend going to Meleah for all your brow needs! :D read more

I love Benefit cosmetics! Great products created by Jean and Jane Ford (local girls). I love the whole experience of shopping at Benefit. My favorite lipstick is called "Ms. Behavin". They also do their famous "Brow Bar" and have recently added a "Lash Bar". I will be back to try out the fake lash application. I approached the Benefit counter at Macy's Union Square with excitement. Their new fragrance, "b spot", is finally on the market. Before it went to wide release, I was able to test "b spot" and received a lot of compliments on this fresh, clean fragrance. I also needed to stock up on some basic products before my trip to Vegas. I was greeted by a young lad in FULL face makeup! I mean, I know it's SF and everything, but really?! OK, so he started putting makeup on me, and.......let's just say that he is probably used to applying makeup for drag queens. He was a little heavy with the application. I informed him that "less was more" when it comes to makeup. Maybe "more is more" when you are trying to cover stubble! No harm, no foul, Robert. Just remember to give a lighter coverage when working with women. Just a tip from me to you. One of their best sellers, "Benetint", was developed for an exotic dancer who wanted her nipples to be pretty and pink. I've never thought to use this product in such a way, but....... read more

Benefit Cosmetics BrowBar - Cosmetics & Beauty Supply Near Me - San Francisco, California

I've always loved Benefit products. Though they don't have a massive selection of eye-shadows, lipsticks, or foundation - they more than make up for it - with their streamlined multi-purpose products which are consistently high quality and unique. I adore their Brow Zine as well as their High Brow; both essential for creating gorgeous - well defined brows. In addition to their brow products I have also become a big fan of their lashes - since Shu Uemura sadly closed all of their North American locations. Benefit - carries one particular set of lashes - called the Pin-Up - that I'm particularly a big fan of. I went to this particular Benefit location to get a pair - before a wedding this weekend - and all of their staff were amazing and helpful. They were excited to help me apply a pair and were very personable. Unfortunately they were out of the Pin-Up lashes - and all of their other lashes didn't really speak to me - but hopefully they get new orders in regularly and will have them in the future. If you want to "up" your glamor levels for a big afternoon or evening - come to Benefit for some "Pin-Ups." Trust. read more

The Benefit Brow Bar inside Macy's books up quick on weekends, so get there early and/or call ahead for an appointment if you can. I was first to arrive and got right in, but noticed they were booking into the afternoon by the time I was leaving. They do a good job--not perfect, but above average. I can't give them five stars because I don't like sitting straight up and getting my eyebrows waxed. In theory I know it works, but it's never as thorough as it is when you are laying down. All that aside, I love being able to check off a beauty errand while being in the midst of a shopping day!! Big score on that. read more

On your birthday week, you get a free eyebrow wax. Make an appointment rather than walking in because they only have 1 person doing it? I got lost... They are located on the main level by the front entrance. (Enter from the side that is across from Macy's Men.) The aesthetician I had was Nicole and she was great. She gave me honest feedback about my brows and how she wanted to fix them. She was very attentive and careful. I noticed that my uneven brows were now much better than when I walked in. Definitely will be coming back here. read more

While I am thankful for my ability to grow strong and thick scalp hair, I am not a huge fan when this genetic trait extends to my eyebrows. By the time I visit the brow bar my eyebrows are usually extremely unshapely and are in desperate need of maintenance. Somehow, as if by magic, the staff there find a way to tame my eyebrows and make them look flawless. At my first visit they discussed the angles with me and even measured the distance between my brow and nose to determine what the appropriate brow length should be. Now they no longer need the measuring stick and still provide me with a great wax and cut that makes me feel spectacular. I would recommend if you consider visiting this location that you make an appointment. While they do except walk-ins their appointments take priority on the schedule. Also, don't be stocked if you don't get waxed in their makeup store front area and get sent to their counter in the midst of the Macy's store. It's the price to pay for a beautiful eyebrow look. As for the pricing at this location expect the eyebrow wax to cost you $24. However, if you signup with benefit cosmetics website I believe their is the ability to get a free birthday brow. I've never figured out how that works myself, but I've heard enough people asking for the service more recently to know that the offer exists. read more

It's time for this review since I understand a business issue that transpires once, or even twice, but the third time was simply not the charm. I've been a customer for almost 6 years and I use to love the convenience of "dropping in" due to the location. However, seems that those days a dwindling. I haven't been coming in for the usual drop in appointment for over a year now since every-time I attempt to do so, they claim they are booked or have no one available to take me for at least over an hour from the time of my inquiry. It never looks as busy as it once was a few years ago. How is it possible that you have 2 people (on a good day) available on a weekend morning when the store opens? Typically it's one person. Hence I've attempted to make appointments online or call immediately at the beginning of the business day, to no avail. The first time this transpired, they couldn't squeeze me in for a good 3 hours after the store had opened. The claim was a lone person was available and she didn't have availability till later in the day. Second and third attempt, I make the appointment online. BOTH TIMES, I was able to successfully make the appointment only to receive a message a few minutes before my scheduled time to be told that I would not be accommodated. The explanation was that the "person" that was supposed to be in, would not be showing up. Then, to add insult, I was informed that "I may be able to squeeze you in at 1" (three hours after my appointment, to which I passed. Hello, this is San Francisco! People come into the financial district by Uber, Lyft, bike, walking, etc. to have a moment of pampering on the weekend! If someone takes special care to make an appointment, why is no one available to assist during NORMAL BUSINESS HOURS? As I stated earlier, I understand an occasional issue but this is chronic. Going forward, I think I'll go elsewhere since today's episode was highly irritating and in my opinion inexcusable. Perhaps Benefit Bar is a franchise within Macy's (guessing) and if this is so, then I believe Macy's should delve a little deeper into their business practices. read more

I have beautiful thick eyebrows that after years of constant waxing just need to be cleaned up every two months. I work near the benefit brow bar downtown and made an appointment yesterday.. I had a terrible experience. I booked with Yaya but I was early and they had someone else wax my eyebrows. I was very clear that I wanted them to remain thick and they just needed to be cleaned up. My eyebrows are now butchered and uneven. First, the shape and arch on both have been waxed off. One of my eyebrows went from a thick, arch to basically a straight line. She also waxed off too much in the middle and it starts too far in. I think she recognized the problem but did not say anything-- she she finished she asked if she could fill in my eyebrows-- I have never needed to fill my eyebrows in my whole life! If someone from benefit contacts me I am happy to send pictures. I tried to email the owner b it could not find an email address. read more

I pulled into town for a business trip and failed to notice I only had one eyebrow. My brows are challenging so it's really hard for me to find someone that I trust who can handle my eyebrow(s). I desperately looked for a brow place close to my hotel and found this place. I walked in and was helped immediately by Raquel, who was super sweet and amazing at her job. She wrangled my unibrow into two perfectly shaped brows and managed to keep the pain to a minimum. If I lived in SF, I'd be a regular customer of hers because she was amazing! read more

When my mom was in town, we stopped by the Brow Bar. After mom got her brows done, she had makeup done by O. She wanted to refresh her look. Since O did a fine job of beautifying mother, she ended buying all the products O used on her. Moreover, O suggested we attend a special event to take place in 3 week. Unfortunately, my mom would have returned home to L.A. by then so she said to book for me instead. The appointment was last Saturday. O had to leave town so Lay had to take his place and do my makeup. I was supposed to head out that night to meet up with a friend I hadn't seen in months...so I thought, why not go for a bold look since I was going to wear dark colors. Lay was a fun gal to work with. She's cute, energetic, enjoys the work she's doing...it's quite obvious. I was happy with the work she did and I ended up buying two of the products she used on me (erase paste - brightening camouflage for eyes & face - $26 and some kind-a gorgeous deep - the oil-free "invisible skin finish" for deeper skin tones $28). She even threw in a gift w/ purchase (lip gloss - a different color on each end of the stick) and a few samples of their new fragrance. I'd definitely be back to see Lay if I'm ever in the need to buy more Benefit cosmetics. read more

MO! More eyebrows need Mo in their lives! As someone who is obsessed with eyebrows and think that they make or break your look, I take eyebrow sculpture super seriously. Luckily, I came across Ms. Mo at the mall and I've been seeing her ever since. I will not let anyone ANYONE touch my eyebrows, not even Tweezerman, and everytime I leave Benefit after my appointment with Mo, I get at least a couple of compliments on my make-up or how I look, but really it's just the eyebrows. I am telling you, if you wanna give good face, start with your brows and start seeing Mo! Side note: Check her out in this month's Nylon magazine! Yup, she's hella famous too. read more

I went to the brow bar a few days before Christmas...and wow! They were packed! My fault for not making an appointment but my visits are always pleasant so I waited as a walk in. I was greeted by an extremely rude concierge. OH did I mention she was sitting at the podium?! Her leg was in a brace but why was she working? I'll give her credit for working during the brow bars busiest time but sitting with her leg out looks so unprofessional, brace or not.... I usually go to Evan or Meliah for my brows but was told they were unavailable. My waxer, Cher brought me to their second counter by the other makeup brands. She was extremely sweet and made me feel at ease. She waxed my brows effortlessly and the conversation was hilarious. The only downside was the chaos around the counter, between the sensor alarms going off, cold wind blowing and the countless people asking Cher where the bathrooms/food court/etc etc are, I almost asked her to wax me at the brow bar. 5 stars for Evan, Meliah and Cher! They're all beautiful, fun and helpful!!! 1 star for the concierge and craziness by the counter. I'll definitely be back! But AFTER the busy holidays. read more

Portia is the best. Nothing more I can say. I've been seeing her since she was at Bloomingdales, I discovered her the summer of 2009 (I've ment to write a review for awhile, I just happen to be waiting for bart now). She is amazing. Great friendly customer service too. After I I relocated the past year to Sacramento, I still drive to San Fran to see Portia for my brows about every 3 weeks--- over 90 miles one way just to make sure my brows are on point. She gets my brows perfect every single time. Leaves them nice and thick with the right amount of shape. I've had a couple brow emergencies and needed to see someone local. Bad idea. I hope to relocate back to the bay- she has a customer for life in me. read more

Benefit Cosmetics BrowBar - My visits with Portia are worth every min I spend in the car on my way to see her... And it's well over an hour. - Cosmetics & Beauty Supply Near Me - San Francisco, California

I'm not a regular eyebrow waxer/shaper/plucker/obsessor/whatever, but I did it one time for my wedding. Janet did a great job. Sure, my forehead afterward looked red like I had a scary sunburn (or I completely forgot Halloween was over), but they were nice enough to dab some concealer on me before I stepped out into the world and freaked out everyone on the streets. The skin will be red and irritated for couple days after a wax, so you should get your brows done couple days before a major event. Oh, to the people who complain some waxers here are not chatty enough to you: you really need to find people to chat with OUTSIDE a brow bar. read more

I love Benefit Cosmetics, they are great and inventive type products with cute names. I started using Benefit long ago and love that the still have the same products around years later. I come here to get my brows done and always add a little something extra, a pencil or lipstick, eye shadow or all of the above. I've also come here and got excellent service without purchasing a thing. Although I looooove make up, I can be the girl who doesn't wear any or keeps it simple. I have a pretty easy complexion to deal with and foundations tend to clog my pores. I like long lasting lipstick and thick mascara, benefit has my favorites. I love the Bad Gal Mascara, the thicker brush makes my lashes look good and I find that it's my favorite of all except for the smear factor. They have a waterproof mascara, but it's a completely different applicator. Hello Flawless is my favorite pressed powder, it's picture perfect without looking overdone. I like the case with a place for a brush and puff. I've had the "That gal" and "Benetint" forever. "Maybe Baby" and "BSpot" were some of my favorite fragrences. Besides the cute names, I love how a little makeup can make a girl feel. read more

I can't say enough amazing things about Raquel! I had a brow emergency when I had to be in SF for work and I've never had anyone do my brows so perfectly. I've even purposely let them grow out when I know I'll be in town so she can work her magic. If I ever win the lottery, I'd pay to fly her across the country when I need my brows done, bc even after showing other techs pictures of her artistry, they can't do my brows nearly as well as her! read more

Benefit Cosmetics BrowBar - Ask for Raquel and you can't go wrong! - Cosmetics & Beauty Supply Near Me - San Francisco, California

Was in desperate need of a brow wax last month! I'm good at plucking strays, but when it comes to trimming and shaping my brows, I need help! I've been to the Benefit brow bar in Bloomingdale's and loved the job they did there, so I thought why not try the one at Macy's?! Plus it's so much closer to where I work and I had a Macy's gift card. I showed up without an appointment, but they were super nice and said I'd only have to wait a bit to get my brows waxed. Once they were ready to do my brows, they brought me to the counter out on the floor with all the other cosmetic counters. The girl waxing my brows was very personable and I was happy with my brows when I left. Once I got home I realized my brows were uneven. One was longer than the other. I easily fixed it, but for the price, I feel like they should have made them perfect! And with the little handheld mirrors on the floor of Macy's, it's hard to really see my brows. For the price, I think I'd be happier going to a salon to get them waxed. At least they have bigger mirrors so I can really see my brows! read more

I've been going to Meleah for several years now and will see no other for as long as I can help it! It took me years after moving from NYC to find someone that met my standards: professional, personable, knows how to listen and really into make-up. I legit look forward to my brow wax appointment with Meleah, because she's that awesome!! read more

So today I got large chunks of skin ripped off of BOTH of my eyelids. Not burns, actual skin missing. This never happened to me at any other place in the 10 years I've been getting my eyebrows waxed. I actually didn't say anything because it hurt so bad I just wanted to get out of the place and go home and put ice on it. The brow shape is nice though... read more

Great place to have a quick pluck and wax for those bushy brows! Super quick and clean and the girls are super nice. Just make sure you are not late- they will let you know! ( or give up your appointment) Nice job. read more

Thank you Meleah for showing me what products to use on my face and how to use them while visiting My daughter Tiffany in San Francisco and I appreciate you very much! Greetings from Theresa in Florida read more

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Been going here for a few months now and getting my brows waxed by Brooke- she is AMAZING. I have been growing my eyebrows in and was nervous that someone would wax too much off- but the opposite!! Brooke totally listened to what I wanted :) Definitely ask for Brooke if your making your first appointment here. read more

-Hi there, I'd like a return. -What would you like to return? -I would like for you to return my eyebrows. You ripped them off me yesterday and left me confused. -Why are you confused? -Because with no eyebrows, that's the only expression my face has left... Seriously, I was desperate to shape my limited eyebrows. I don't have a unibrow. I hardly have any brows to begin with. I took a chance because it was such a last minute decision. I knew my friends went to the Filmore location and liked it. But I wasn't near Filmore. I was downtown and desperate. I should have said something. But it was too late. One brow was already waxed but then the plucking just continued. I've never had someone pluck for so long, I should have known something was wrong. Plus, she never gave me a mirror until I had to ask for one. After one brow was gone, I couldn't just go looking uneven. So there. Now both are gone. Not only were they gone, she penciled them back in to make me look like some kind of thick browed painted doll or something. Or Zac Efron. My husband always makes fun of his dark brows. I spent the rest of my day trying to wipe the fake pencil waxed brows off. If you are dying to go here, try to make an appointment with Laura. She had many customers asking for her but she was booked when I was there. Don't bother coming here for the brows unless it's her. At least her customers still had brows when they left. read more

I was skinned alive here. I'm not kidding. After the woman who usually does my waxing took a stripe out of my eyebrows and left them crooked I decided to search for a new place to get the brows waxed. I decided to go to the Benefit Brow Bar because even though the reviews here were mixed I thought I would get lucky. Unfortunately I didn't. When I went to the brow bar I was seen by a girl named Christine. Christine sat me down in a chair and told me she would just be a minute. Christine then walked to the mirror in front of me and proceeded to do her own makeup for at least five minutes, completely ignoring me and gossiping with her coworkers. I was annoyed by the delay but decided that it would be best to avoid a tiff with the girl who was about to put hot wax to my face. Christine finally came back and started to wax my brows, all the while gossiping with her coworkers. She was not focused at all and to make a long story short the girl put HOT WAX on my eye lid and proceeded to literally pull about half a square inch of skin from my eye lid and underneath my brow. I felt a burning sensation when she was waxing but I didn't realize what happened until I looked in the mirror and saw the patch of raw red skin. Christine did not tell me after she had skinned me that she had done so, never apologized and simply said " Oh, yeah it will sting when I put alcohol on it, I have to do it." For three days I could not wear any eye makeup for fear of making the burning sensation of the skinned part of my eyelid any worse. It took about five days in all for the burning sensation to go away and the first three days the mark was very obvious where she skinned me. I am shocked that any established business would hire a person who was as rude, untrained, and unprofessional as the girl I encountered. Accidents do happen and if she had told me that she had accidentally taken off a piece of my skin I wouldn't have been as pissed off....but she did not tell me what she had done... and she did not apologize. That is ridiculous. I will never go to the Benefit Brow Bar at Macy's again and I will go all the way to the Benefit store in Pacific Heights to buy my She-Laq and Brow Zings. I recommend that unless you relish the idea of receiving terrible service and being skinned alive that you search for another place to have your brows done. read more

I wander in here yesterday with eyebrows a-bush, and looked around and started to sweat. This place has it's marketing/brand name/packaging down to an art, and I'm broke. I tell them I need my brows done and they tell me it's a 10 minute wait which is cool I'm on lunch break and I had no appointment, nice! But then, there she was. . . channeling me towards the makeup chair. Makeup girl : Hey Kelly! Let's play with some makeup! Me: [Eyes widen, lips slightly perse into a smile] oo-K. So she starts to slather me with makeup as I start to wonder what kind of things my coworkers will say when I walk in from lunch looking like I just came back from my "lunch job" at the Gold Club. Makeup girl: So, where ya from? Me: Bakersfield, I guess. But I've lived here a while. Makeup girl: Oh, so you're from California. [??] I STILL can't believe that Arnold's our governer! Me: yeah. . . crazy. . . I start to wonder if this Benefit location was actually a time machine, and that I'd gone back to 2003. Me: I have more of a hard time understanding how Gavin Newsome became our mayor, he's just too hot to be mayor. Carolina: Yeah, he's like this hot gay guy. He's gay isn't he? Maybe it WAS a time warp! Alicia did my eyebrows and they look really good, I'd definitely suggest going here for the brow bar. read more