| July 12, 2026 |
This is my first and last time coming here. My normal girl at her salon is on mat leave so I decided to try a new spot that I was told about and had seen so much on IG.
You are emailed and texted about your date, time and service. I had completed the necessary forms the day prior. I came here today a few minutes late but called ahead to let them know I would be 5 minutes late for my 1pm appointment. Upon arrival, I checked in at the front and on the screen was told to take a seat.
I waited a few minutes before my technician came out with her tools and came to get me and if i needed a drink but there were some drinks at the table while I was waiting so I grabbed a water.
At 1:20, I was texting my friend about my experience and how it was just so awful already. I told Saya what shape I wanted, what color I was looking for (green with some shimmer) and the length. When I told Saya this, I felt like she was like really? THATS what you want? Which is funny because she said the color without any shimmer was pretty towards the end of my service. I wasn't given any suggestions or collaboration with me with what I communicated.
I also felt like Saya was just hacking away at my nails as she was filing and shaping my nails. This made me feel so uneasy when I knew the cuticles part was coming. I was nicked a few times and I should NOT be cringing and flinching so much during my manicure that I lost count. Also during the process, my hands were sprayed with rubbing alcohol so many times which because of my nicks stung, I was going to lose it if my hands were sprayed with it one more time.
Saya did check in with me a few times on the shape and the color but she asked me if I wanted just one coat of color or two which I thought was confusing because she had already done one finger with two coats and then proceeded to ask if I wanted one for the others which I didn't because of the light vs. dark shade. One of my thumbs was bubbly looking and she made it seem like I had caused it when my thumb was in there or my whole hand as instructed so she had to redo it.
I noticed that one of my fingers on my left hand wasn't filed enough so she fixed it. I seriously could not wait to end the service and leave the salon, I just said yes everything was fine afterwards. I was just so over it. For a top technician, there was just too many issues to my liking and I was so annoyed.
You can see in my photos and videos that the polish isn't an even layer and my right hand OMG! I went home and just decided to file it and try to fix it to make it better. I'm just amazed that this is the work of a top technician.
Upon paying and leaving finally, the receptionist asked me how everything was that I was just so baffled that I said it was fine. I was given a gift bag which after my service, made sense there was a filer. I was asked if my technician told me about the $25 extra fee for removal of a work from another salon but I was not communicated that so they did waive it. I was aware of it as I had seen it on the website and told them that but they waived the fee. I wasn't going to argue that! Haha
I don't normally do negative reviews, but this seriously has my mind so blown and I'm usually a pretty calm easy going person that this experience has me so riled up! read more