I went into Benefit to pick up my usual brow pencil and left with so much helpful knowledge, thoughtful recommendations, and superb customer service. From the moment I walked in, a staff member who was helping another customer made sure to greet me right away, and another team member was already coming from the back to assist me. I really appreciated that level of care. Team member Amanda was very friendly, and took the time to understand my preferences, and needs before making recommendations. She talked me through what would work best for me in a way that felt knowledgeable, genuine, and not pushy. I did end up buying an additional item, but only because it felt like the right fit. I love Benefit Cosmetics, and this location truly has a boutique feel with professionals who understand beauty, care, and customer service. Five stars all the way! ***** read more

I would give negative stars if I can. DO NOT COME HERE. GO ELSEWHERE. I was coming all the way from Central LA to see Brianna who is good, but she called out a lot. The final straw -- no one called me to tell me Brianna was calling out so I showed up Sunday when they first opened to an appointment that could not be fulfilled. The team in store who I talked to about it was super disrespectful and didn't care. The guy who did my eyebrow wax did a bad job and asked me if I wanted the area in the middle of my eyebrows waxed (isn't that standard?). Waste of time. read more

I love this place since I used to live in Bay area it's just really amazing for eye lashes and eyebrows serviceS, they also have a cosmetic line that's also really nice, the staff is very helpful, nice and professional, all services here are totally worth it read more

Benefit Cosmetics Boutique & BrowBar - Entrance - Cosmetics & Beauty Supply Near Me - Santa Monica, California

I've been getting my brows laminated for 6 years and have seen dozens of estheticians, Bryson is in a league of his own. His shaping precision is absolute perfection, he knows exactly how to frame your face. My lamination lasts so much longer when Bryson does it compared to anyone else I've been to. To top it off, Bryson is kind, patient, knowledgeable, meticulous, and truly takes pride in his work. If you want brows that look insanely good and actually stay that way, book with Bryson. He is literally the best! read more

I booked a brow and lip wax at benefit after a subpar experience at a different waxing establishment in Santa Monica. The benefit brow bar was clean and I didn't have to wait at all for my service. My esthetician Diana was very knowledgeable and took the time to listen to what kind of look I wanted after I described my previous wax experience. I love that the brow wax starts with a brow mapping and they also give you eye patches and a mask for your nose during the service. The service was quick and painless. Diana made sure to show me what my brows looked like at multiple points through the service to ensure I was happy and walked me through what she was doing. She was able to achieve the lifted but still full look I had wanted for so long but no other brow artist had been able to achieve. I highly recommend checking this place out, they've gained a new customer in me! read more

Sweet & Supportive Bryson B at Benefit Boutique on Montana Ave is AMAZING. He really took his time with my brows and made sure they were shaped perfectly for my face. They look clean, full, and so natural. I love how detailed and precise he is -- you can tell he truly cares about his work. The whole experience was comfortable and professional. If you're booking, ask for Bryson B. You won't regret it! Thank You Bry read more

I was super disappointed with my brow experience at Benefit. I came in for a brow and lip wax and asked for thicker, more natural brow just a simple clean-up. From the moment I arrived, the esthetician felt a bit off. She was polite, but clearly disengaged. She started with my upper lip without sanitizing the area, didn't explain what she was doing, and didn't count down before removing the wax. When she moved on to my brows, there was no brow mapping or walkthrough, which I especially expected since it was my first time with her. She just started waxing quickly and unevenly. The entire service was over in about 5 minutes, even though the appointment was scheduled for 20. When she showed me the results, I noticed missed hairs and asked her to clean them up she seemed annoyed and didn't give me much time to actually look. Once I got home, it was clear how bad they were: uneven brows, bald patches, and stray hairs left behind. For a $40 service, this was really disappointing. I wouldn't recommend. read more

I just moved to LA from Miami and let me tell you how hard it is to find a good eyebrow spot! Benefit on Montana does it all! They wax, thread, tweeze, laminate, tint and more! I had an eyebrow consultation with Bryson and since I use retinol, he recommended we thread. He brown mapped my face and showed me before he plucked anything off and I really appreciated that. Everyone that works here is super friendly and knowledgeable about makeup/eyebrows. I'm so happy to have found an AMAZING eyebrow studio and I can't wait to come back! read more

I was walking around the Montana ave., saw the new remodeles Benefit store and salin so I had to go in. Breanna was was very helpful. she instantly matched my brow color and added a little tint to my look because aging gracefully sometimes turns the hairs. little grey. In 5 days I leave for a really Vera vacation and I so ready now. read more

Ari did a wonderful job on my brows! They went from pale to the perfect shade of brown. Oh, and her waxing was just perfect. I'll be back to Benefit Montana to see Ari again for sure... read more

Ray was my esthetician today and she did my eyebrow tint we well as my lash tint. She was gentle with her hands, treated me well, and did a great job with the services. My brows came out perfectly shaped and colored. Lashes have a nice shine to them now. Would rec! read more

Benefit Cosmetics Boutique & BrowBar - Cosmetics & Beauty Supply Near Me - Santa Monica, California

Thank you to Amanda who did my eyebrows! I will recommend to other customers to call ahead or book an appointment online. read more

Benefit Cosmetics Boutique & BrowBar - Selfie with snatched brows - Cosmetics & Beauty Supply Near Me - Santa Monica, California

The person below mes eyebrows look so much better than this and they refuse to refund me. I didn't wanna post this pic but since they still haven't responded to me via phone email or yelp I am posting what I looked like after. Like an actual clown read more

Benefit Cosmetics Boutique & BrowBar - Cosmetics & Beauty Supply Near Me - Santa Monica, California

I have been going to benefit brow for years now but the last few times I have gone have left my eye brows uneven and short. It's super disappointing. It almost looks like she over plucked and then tried to keep some on the very end to make up for it. read more

Benefit Cosmetics Boutique & BrowBar - Cosmetics & Beauty Supply Near Me - Santa Monica, California

I've never been here before and I'm new to the area. When I called to make an appointment I was greeted by a lady with an off-putting attitude. The tone of her voice sounded upset. I always try to give people the benefit of the doubt but, this, along with the poor Yelp reviews, made me very concerned. I decided not to make an appointment. Not sure if I'll try again read more

Melanie did a phenomenal service on waxing my brows. So professional very kind great atmosphere at this location, definitely my favorite Benefit to go to. read more

Huge Thank you to Bryson who always takes such good care of me! I am such a baby on a lash tints and he is incredibly patient and gentle. he listens very carefully as well. Highly recommend! read more

Update: Since posting my review store management commented. I called them within the next 2 hours, left a voicemail, and no one has reached out since. Awful store employees and management that doesn't care. I've come here twice to get my brows dyed and both times the employees have been incredibly unfriendly. Both times I tried creating conversation and it basically just feels like they're judging you and even don't respond to some of the things you say. The first time I got my brows dyed they looked great. This second time, a guy who works there dyed them and they looked fine when I left the salon but an hour later once the color developed more they were awful. The dye got all over the skin around my brows and he missed some spots with the dye. Never coming back here again. read more

TLDR: unfortunately Benefit doesn't care to train their aestheticians in client experience anymore, completely skip consultations before a service, and let you leave the store after a brow wax completely red without offering makeup services. My aesthetician only cared about selling me products. Full Review: For years I have always had the best experience with Benefit Brow aestheticians, until today. I have always counted on going to any Benefit Brow bar (stand alone or counter) and having a great experience from start to finish and leaving loving my brows. While my brows look fine, unfortunately the service I received from the aesthetician was horrible. After waiting for about 5 minutes I was told by my aesthetician to sit down at her station. She never even greeted me or told me her name (the person who checked me in told me her name). She asked me if I was wearing makeup, I said yes. At this point she immediately began removing my makeup. She never did a consultation or even asked me how I liked my brows. While she did compliment the shape of my brows, I felt very off-put that she didn't even explain what she was doing or discuss my preference. The only communication I had from her was her half heartedly trying to sell me products. She trimmed my eyebrows without even asking me if I wanted that. When she was finished she used the finishing oil on before I could even tell her not to since for some reason it always makes me break out. Then she asked me if I needed any products, and when I said no she just said "okay I'll ring you up". For YEARS I've known benefit to pride themselves in filling in your brows for you and covering up your red skin so you could go about your day straight from the boutique. Sometimes my skin gets sensitive so I prefer not to, but I at least like having the option. However this aesthetician was more concerned in collecting my payment and tip or selling me a product rather than ensuring I was okay with my service. Safe to say I will NEVER return to Benefit for brows ever again. read more

I recently had my brows waxed and tinted for the very first time by Ari. She also gave me a mini facial which was heaven. My experience was truly divine. Ari was so knowledgeable, professional and detail oriented! She has impeccable taste and is truly talented. She made me feel at ease and my eyebrows are the most gorgeous they have ever been. My skin was glowing! I am addicted to Ari's work. This Boutique is also really pretty filled with great cosmetics. I will be returning for sure to see the beautiful Arianna DeGove aka Ari! read more

I have been coming to this place for years, during the pandemic obviously it was much more hard to get here but I have never trusted any place more than this for my gorgeous needs. Y'all did my eyebrows and eyelashes for my brothers wedding, When I went to Chicago for the first time you handled that too. Anybody who wants a good place to go, this is it. Specifically, y'all should ask for Michaela. I have never felt prettier. And she is the obvious best read more

Adorable makeup store in the heart of Montana Ave. I live nearby and come to Montana often to walk around or have some coffee. I stopped here about a week ago to buy their "BAD gal" mascara. I heard so many good things about this product and had to give it a try. I believe you can also find their products in Sephora. This location is small and neat. There is parking by the meters on the street. read more

I've been coming to this brow bar location for over four years now and have never had a problem. Today, my appointment started almost 10 minutes late which is laughable since they cancel on the customer if the customer shows up past five minutes late, go figure. They also didn't ask me to sign any sort of waiver like they always have. Anyways, somehow they burnt under my brow with too hot wax or stripped away a layer of the skin, it's hard to tell what happened. Based on other recent reviews it looks like the whole staff is new and other customers have not been impressed either. Will not be returning again. read more

Benefit Cosmetics Boutique & BrowBar - Cosmetics & Beauty Supply Near Me - Santa Monica, California

I saw Lauren Caballero on Montana avenue and her work was great. Funny and professional. Great addition to Benefit Cosmetics. Will definitely go back. Thanks Lauren. read more

I love this Benefit Cosmetics location! Everyone here is super friendly and very accommodating. And if you didn't know, during your birthday week, you get a free brow wax! Be sure to schedule an appointment during the calendar week (Sun-Sat). One year, at a different location, I had a slip up and scheduled it a day after my birthday which fell outside that window and they were super stingy and were giving me a hard time about it. Due to COVID though, they were able to honor it outside the window because they were closed for awhile. Let me tell you, the brow wax was such a treat after being cooped up for almost the whole year! I felt alive again! Zac did my eyebrows, who is super sweet, friendly, and easy to talk to. and just the right amount of chattiness! Zac was also very diligent and did a great job! From start to finish, I felt safe, especially with their COVID protocols and precautions. They even gave me a disposable poncho, hand sanitizer, etc. There's even an option to Venmo to avoid using cash tips. And probably better to do so rather than using credit card since there's usually a fee for the vendor. The best part about this boutique is I didn't felt any pressure at all from the workers here, and they seemed genuinely happy to help me, and happy for my birthday. I've been to other Benefit locations for my birthday wax and I felt like I was treated like a free loader. It's so refreshing at this location :) I'll definitely be back to see Zac! read more

I was waiting for an appointment for a brow wax for over 30 minutes, then they took a walk-in ahead of me. Completely unorganized and would not recommend. read more

I have not been in along time and this place used to be good but I will not be going back even though I live close by. I showed up for my appointment and was a little bit early so waited outside the door, when they finally opened at 10am the worker walked up to the door, bent down to unlock it, got up and walked away. She did not open the door and greet me, she did not welcome me when I approached the counter to Check in, and then, unfortunately for me, she was my service tech. She did not tell me her name, she did not talk to me during the eyelash procedure and during the eyewash part of the procedure she left without telling me and a new person finished the job. So much for customer service. Too boot, my eyelash tint was not very good. read more

Everything was good. Clean and efficient! Very happy with services that I had done! I would definitely recommend

I come here to get my brows done - let me just say I am very particular about who can touch my brows and SAMANTHA is absolutely amazing! Love going in to get them done with her, she understands my shape and never over waxes/plucks! She is always so sweet and gentle when it comes to her customer service and waxing service! Just got my brows laminated today and it was so amazing, Sam talked me through all the steps for after care! I'm so excited, I've already gotten so many compliments on them! Linda is amazing too! Thank you Sam, you're the best! Excited for all my future appts.! read more

I went to benefit today to have my eyebrows tinted and waxed. Unfortunately my person (I think her name is Melanie)did a horrible job. First, she used a ruler to measure around my eyebrows and drew lines with a dark brown pencil around my eyebrows. Then she tinted them way too dark, waxed them uneven,and filled them with a pencil,super thick. I look like a Sesame Street character! I asked her to wipe off some of the pencil bc I was shocked when she showed me the final result! Never going back again. read more

I am so incredibly disappointed with this location and this brand. The worst customer service I have ever experienced in my life for being a loyal customer and using Benefit for over seven years now. I've had a situations where I get weird text messages that are extremely unprofessional and I've also showed up to an appointment after driving an hour and being "forgotten". I usually do a brow tint every 3 weeks and it's always been difficult. They don't answer their phone, if they do once in a blue moon they are unfriendly and not helpful, and they are always late. I unfortunately received an extremely unprofessional text message and decided to no longer use this business. I emailed customer service and spoke with the headquarters on the phone and will be taking further matters. I do not recommend them anymore. A beauty service should not be this unprofessional to anyone no matter who you are. I have told all my friends and co workers who also have been referred by me to discontinue their time at Benefit. read more

5 stars for Taylor for taking my bad experience, rectifying the situation and keeping me as a client. She is extremely professional and polite. I was very satisfied with the outcome. In fact, I liked her so much that I booked a future appointment with her to get my eyebrows tinted. (my first time!) I was nervous as I really didn't know what to expect. She was calm, and patiently talked me through the appointment. My eyebrows look beautiful. Very subtle, but that is what I asked for. My first visit, I had to bring my two young daughters with me plus two little dogs. She couldn't have been nicer about it. Great experience. read more

She mastered the skills of waxing! I'll definitely come back for Stephany! I've looking for good brow place in LA, after trying different brow place, I came back to benefit and I'm glad that Stephany do my brows pretty! read more

I have been going to Benefit Brow Boutique on Montana for 6 months now and I cannot express how much I love the services, the people, and the products. I get my brows tweased/tinted and my lashes tinted with Sammy - she is the best in the business I trust her with my life. I have OCD and she lets me nitpick exactly what I want- if I want touch ups during the session or something. I have great experiences every single time. If you want to try brow tinting or lash tinting for the first time, GO TO SAMMY !! She's the best! read more

Emily did my eyebrows so good! Love them will be coming back. Her personality so amazing and made me feel so comfortable and explained the process so well! read more

Not sure what happened to this location in the past month, but the aestheticians have completely changed and not for the better. What once was a super busy store with great people is now pretty sad. Daughter got an incomplete lip wax. Attention to detail is everything. Samantha, wherever you are, we miss you!! read more

While I haven't had any services done here in awhile, I felt the need to leave a review because I just left this boutique having not received the service I booked. Upon looking at my brows, my aesthetician seemed worried. She immediately asked me questions about when I had last gotten my brows laminated (I said I did an at-home kit about 3+ months ago). She then pulled another aesthetician for a second opinion, who also said she wouldn't recommend I get them laminated. Of course, I was bummed, so they asked a third aesthetician to take a look, to which she said she would not recommend I do a lamination, as my brows could essentially fry off. (apparently they were over processed - oops!). Although I left empty-handed, I was so impressed by their attention to detail and doing their due diligence to ensure I would not go down a wrong path - they definitely did not have to do that. They were kind in doing so and I'm honestly so happy they told me this, as I had zero idea my brows needed so much TLC. read more

Every time I come here to get my brows waxed, all the esthetician's and sales people are so friendly and I always walk out super happy with my brows. Today was no different, however, my complaint is against a customer that came into the store the same time as me. I made an appointment during my lunch break to get my brows done so I had limited time. I had trouble finding parking but still made it on time. Me and this other woman walked in at the same time and she immediately starts asking the only girl I see working (who happens to be the one who was doing my brows) a million questions. My brow girl acknowledges me and checks me in and I have a seat and this woman continues to ask questions! Another esthetician comes out and another woman comes in and is seated and gets started on her appointment right away. The talkative lady knew my esthetician had an appointment right then and even said "I feel bad because I know you have someone" but still continued to ask a million questions anyway. My esthetician finally went in to the back to grab the girl who was on lunch to help and passed this woman on to her. I know this is not the esthetician's fault -- it was bad timing and this woman was pushy. I've worked in customer service and I've been in that situation many, many times. My advice to her is to not be afraid to tell a customer to wait because you have a customer who made an appointment and who's time is valuable (like I said I was on my lunch break). My advice to the customer: the world doesn't revolve around you. You saw me waiting with an appointment, acknowledged it and didn't care. It was all about you. You could have made the situation right at the checkout counter by apologizing but you didn't. If you have that many questions, either wait or go to Sephora where there are more employees that can answer the same question you asked over and over again. read more

It's been awhile since I've visited to get my makeup done, and as usual, they did a bang up job. I walked out of there feeling like a million bucks, and shopping their products is so fun! Everyone is always super friendly and welcoming when I come in the door, and I *loved* my makeup artist, Brie. Not only did she do a fantastic job, she is also super personable. The shop is about half the size of what it used to be, and there's no blow dry bar next door anymore. But this is still by far my favourite place to have my makeup done. read more

I had a brow lamination appointment with Alyssa It was my first time doing brow lamination and I was a little worried about the result. Alyssa was very professional and I love the result! My brows look polished but still natural. Very happy with the result! read more