At one point in my life this was my favorite restaurant the service and food was the best we celebrated alot of our family birthdays and spacial occasions there. But I guess all good things come to an end the last 3 times we have been there the food quality keeps getting worse we went this last monday after father's day it will be my last time going to my favorite restaurant the steaks were tough and no flavor at all and the rest of the food was just ok and no longer worth the price they charge! read more

After not having gone to Benihana in years, my family and I were so pleasantly surprised at the their new Waygu of then World menu especially them offering Japanese A5 Waygu for less than $100. It was my dad's first time being able to have this and he loved it, made for a very special birthday! Yovani was a great chef, was quietly entertaining and charming and talented. We had a great time with amazing service by all the servers too. We appreciated how they still print out photos, it was such a fun nostalgic experience but felt upgraded with the authentic new menu items read more

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Back to what it should be. We go early 430 reservations for seven of us Restaurant was busy. Crazy busy by the time we left They were organized. They were efficient and they were attentive to customer service. (Unusual for Benihana's) Food was excellent, our cook Jessi, was experienced and put in a good show Our party from 2 to 67 all enjoyed ourselves This is the benehannas that has kept us coming back for 37 years read more

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Do not eat here i repeat DONT DO IT !!! The restaurant is warn down extremely!!! I was on my way back to sacramento from been in the hospital for 2 weeks with my grandpa who is dying i decided to stop and have lunch to celebrate my birthday with my kids .. The service was terrible the cook was worse . Not only did i feel rushed to order when i tried to order a sushi roll i was told from Arial or server " i already asked for appetizer orders " which rubbed me the wrong way but i was trying to avoid an argument inlet that go and kindly responded "ok like i said i would still like to order a sushi roll she was so rude i when i ordered the trio and said i was sharing with my wife she had an attitude towards me she repeatedly said she had 4 other tables and was to busy to bring me a drink menu again let all this slide i asked to inform the cook i wanted extra garlic butter on everything that was never relayed the cook was terrible we come to this place. for a show !! nothing not even a word he didn't speak at all was terrible burnt my steak no sesame seeds in the rice or any of the vegetables just terrible was not made with any care at all. I asked for garlic butter over and over never gave it to me and then when he did, he just left it on the grill. i wanted to walk out right there and then mind you we are almost done eating when we realized we still had no sushi roll ... to much to share but this was by far one of my worst experiences ever. when I was talking to the manager, Lizabith, the waitress tried to roll her eyes and get smart with me and I shut that down quickly. People don't understand how to talk to people in order. Do they understand how to treat people and this is something we lack unfortunately in this industry Lizabith was kind enough to take some food off of my tab but other than that, I would not come back read more

went to Benihana's, really enjoyed ourselves. The food was good and so were the drinks to ambience is always nice and the service was pleasant 8/10 read more

This restaurant is a shit show! We waited almost an hour to get seated even though we had a reservation. The entrance area was so congested from all the parties waiting to be seated it was uncomfortable. Clearly they allow too many reservations to be booked for the same timeframe. When we were finally seated, it took another 15 mins to get our order taken, and it was by the manager, no waiters were coming by, I think they only had 2 waiters on service which is nuts. Salads never came until we bugged the manager twice for them. Appetizer never came until I bugged him three times for it, and he brought them as we were eating our entrees. Kids chicken tenders also never came until we bugged the manager for it. Basically anything that needed to be brought out by a waiter took forever and had to be pestered to bring by. My kids were starving, it was like 8:30 before they got food and my reservation was at 6:30. Our hibachi chef was good and I enjoyed my food, but our table was a mess because empty glasses and bowls weren't being taken away. Water wasn't being refilled. Everything was so slow. We didn't make it out of there until 9:30 (on a 6:30 reservation!). My kids were so tired. There was a party that was seated at the grill on the other side of the room I was in that I witnessed several people get up and leave because it was taking too long to have their orders taken. Overall, I've never been to such a dysfunctional restaurant before, and its surprising for Benihana because it's been here for decades and it's never been this bad before. Idk what happened to it but I don't wanna come back. read more

I'm honestly torn between never going back to Benihana again--or just never going back on Mother's Day. I made a reservation a week in advance for 4:45 PM for four people (two adults and two children), but we ended up waiting nearly an hour to be seated. When we were finally called, they squeezed all four of us into just two seats at the end of a table, where neither child had proper access to the cooking surface. It was a frustrating experience, especially seeing other families around us properly seated with full accommodations. To be clear, the food was great and our chef was fantastic--I still left a tip out of respect for the staff working hard under difficult circumstances. But overall, this felt like the best worst experience I could've had while trying to celebrate my wife on Mother's Day. Benihana really needs to rethink how they manage reservations during peak holidays. Either honor booked times more reliably or limit how many reservations are taken to avoid overbooking and poor seating arrangements. read more

Very disappointed in the service for somewhere my family and I go all the time for lunch, happy hour and dinner, bday etc. I am writing to formally express my disappointment regarding my recent dining experience at your restaurant on January 23, 2026. This visit was meant to celebrate my husband's birthday, but unfortunately it was negatively impacted by billing errors and unprofessional handling of the situation by staff. During our visit, I placed the following order with our server: * For my husband: two shrimp fried rices with added shrimp * For myself: two shrimp fried rices with added steak When the bill arrived, I noticed we were incorrectly charged for **Hibachi Shrimp** and **Hibachi Steak entrées**, which is not what we ordered. I immediately brought this to the server's (Saliha) attention, and her response was, *"But did the cook cook all the food?"* -- a comment I found dismissive and inappropriate given the clear ordering mistake. I then requested to speak with the manager (JACKIE). After explaining the issue, the manager informed me she would remove the entrée charges and only charge us for the rice, but stated she needed the food returned. At this point, our food had already been boxed and bagged. She asked me to walk back to the table and bring the food to her, rather than coming to the table herself. I complied, and the revised bill reflected the removal of the entrée charges. However, I later realized that **all of our food was taken**, including the rice that I had paid for. This felt extremely unprofessional, especially considering the error was caused by the server and not by us. Additionally, we ordered in this manner due to my husband's dietary needs, which made the situation even more disappointing. What was meant to be a special birthday dinner turned into an uncomfortable and frustrating experience due to poor service, lack of accountability, and unprofessional conduct. I have always associated Benihana with quality service and hospitality, which is why this experience was so surprising. I hope this feedback is taken seriously and used as an opportunity for improvement. I would appreciate a follow-up regarding this matter. IMO with it being the servers mistake there is no way Jackie should of took our food that is so tacky in my opinion especially when they most likely just threw it away. read more

I had not been to a Benihana is YEARS! We don't have one near our house. We were in the area shopping and decided to stop in. So glad we did! There is a large parking lot in front and in back. Easy access to the freeway in Concord. The restaurant has been refreshed and brightened since I've been here. So we came at a totally off time - around 2:30 - and were delighted to have a whole cooktop area just to ourselves! They serve lunch until 3:00 and offer great rates on the earlier dining. We were stuffed!! The cocktails are 10/10 and the food is 10/10 too. Get the teriyaki steak! YUM. The hostess was SO lovely. Our waiter was kind and cheerful and our chef was excellent too. Overall such a great experience. Pro tip: GO EARLY! Or make a reservation. read more

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I visited Benihana Concord on January 17 to celebrate my birthday with my family, and unfortunately the experience was very frustrating. To start with the positives: the food itself was good, and we were seated promptly for our 7:00 PM teppanyaki reservation despite the restaurant being busy. Making the reservation was easy, and the evening started off smoothly. The main reason I chose Benihana was to use the $50 birthday reward offered through Benihana's loyalty program. When we were first seated, I specifically asked our waitress if I could use both the $50 birthday reward and the free appetizer on the same bill. She nodded and confirmed that it was okay, so I trusted her guidance and ordered accordingly. Shortly after the chef arrived, our original server informed us she was going on a 30-minute break and that another server would be taking over. From that point on, the experience began to fall apart. The replacement server rarely checked on us, and we never received the special butters or the steamed rice that are supposed to come with the hibachi meal we ordered. We eventually had to ask about them at the end of our meal, and by that point the timing was so off that we ended up taking the steamed rice to go & cancelling our butters . After multiple conversations with two different servers following our original server's departure, a manager finally came over and said the special butters would be removed from the bill since they were never brought out. However, when the check arrived, none of the issues had been corrected, and none of the rewards we had discussed were applied. This was especially frustrating. To make matters worse, the staff said they could not access my birthday voucher, and one servers even asked whether I had already used it earlier in the week--implying I might be trying to use it twice. That was upsetting, particularly on my birthday, especially considering I had email confirmation directly from Benihana's loyalty program after contacting them less than three days prior to ensure the voucher was valid. After waiting approximately 20 minutes and going back and forth with multiple servers, a manager finally came over again and explained that only one reward could be used at a time and that they were unable to process or access the voucher. This directly contradicted what our original server had told me at the start of the meal. Ultimately, after a long runaround, the manager did apply the $50 discount, but it genuinely felt like I had to fight for something I specifically chose this restaurant to use on my birthday. I also ended up paying for the appetizer that I was told could be covered by the free starter reward from there loyalty program. While the food was good, the service and communication were extremely disorganized and honestly unacceptable. Having to deal with multiple servers and repeated manager interactions just to use a birthday reward completely took away from what should have been a special occasion. This was my first and last visit to a Benihana restaurant. I would not recommend this location, especially for a celebration or special event. read more

Omg it was so delicious! And the bar tender sherry was amazing the best !!! Raspberry lemon drops I ever had !! And the great personality she was awesome!!! read more

We got to this restaurant at 3:30 at 4:15. We were still sitting at the table without even getting a salad then I ordered my drinks at 4 o'clock. I didn't get my drink till 4:20. The service here is horrible and it wasn't even busy almost the whole restaurant was empty with this kind of shitty service. Do not come here! read more

Benihana - Concord - 45 minutes after being sat - Sushi Bars Near Me - Concord, California

I had a reservation for my sons 8th birthday for 6pm. At 5:46pm we received a text from Benihana saying our table was ready. We went and told them we received this text saying our table was ready and were informed by the hostess very rudely that the text didn't come from them and had nothing to do with them it was AI driven. I was confused and attempted to show the text when hostess stated I didn't call your name your table is not ready you need to wait. Okay no problem, I understand sometimes you may need to wait a few minutes with a reservation. We checked multiple times until our table was finally ready at 6:40pm. Once sat at the table it wasn't until 7:05pm we received fountain drinks and water. We didn't receive soup or salad until 7:20pm. All of our meals came with white rice and all but one meal added chicken fried rice. We were told all meals would still come with white rice. The white rice never came and when we asked for it (practically done with meal) was informed they were all out and trying to make more. My daughter will only eat white rice so that was a major bummer for her. Then once dessert came we were told that the vanilla ice cream we had ordered was not available. We spent almost $400 for an awful dining experience. Thank goodness my son enjoyed our chef William who was amazing. I feel like this put a major damper on his birthday. I would expect a dining experience that cost this much money to hold themselves to a higher level of standard for customer service. read more

5 for the server and cook who were so nice. Food tasted excellent. The bar tenders worked really hard. They made excellent drinks. I'd love to come back during happy hour. Con's : The room was packed and Smokey. Some at the table complained that the table was too hot! The temperature control was uncomfortable. read more

Our dining experience was great. The beer was cold and the food was hot! Only thing that was missing was they didn't sing happy birthday to el compa. Nicest Benihana I've ever been to. read more

2 stars for service 4 stars for food and consistency Everyone has been short staffed since Covid and they are allllllways busy and a bit slow but shout out to them for being open Christmas Day. This place is sort of an iconic staple. I've had the show memorized for decades but it's fun and the quality is decent. If you don't mind missing the show you can always eat in the bar area The drinks aren't too shabby, and I usually try one of their seasonal ones for kicks but the coconut mojito is my go-to- along with the green tea icecream!! read more

Food was good. Service was great! Ambiance was fun with the cook. Came here for our anniversary.

My yearly birthday celebration w/ the $30 gift certificate !! We made reservations for 6:00 but were running late so they changed it to 6:30 - no problemo ! I recomend signing up for the birthday club to receive $30 off your meal & always make a reservation !! read more

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This five star review is for Chef Omar. We've been to Benihana multiple times but our last visit we had him and he was simply the best. Before all the food was consistently good but he took it beyond. He's a damn good chef! I noticed the way he cooked the zucchini was a little different from the other guys. He's slathered the butter and seasonings right in the zucchini before grilling them. All of the proteins came out perfectly. He showed us new tricks with the fried rice. I noticed when he drew the egg drawing he outlined it with oil first. The other cooks didn't do that. He really is a superior chef! Upon arrival my large plate wasn't fully cleaned. We asked the server for a new one. But after several back and forth between taking drink orders, delivering appetizers, she still forgot or wasn't able to get to that yet. Omar noticed immediately when he entered his station and grabbed a new clean plate for me asap (right before the server came back with one). So he delivered excellent customer service on top of being an amazing cook! Is it possible to tell them to give Omar a raise? Or maybe next time we make a reservation I'll try to request him. He's that good he bumped up my review from four stars to five stars. Thanks Omar! The purple party mocktail at the bar was delicious too. The bar service was quick too. Definitely better than waiting in the crowded lobby. read more

Benihana - Concord - Purple party mocktail (ube and pineapple) - Sushi Bars Near Me - Concord, California

We made reservations at 6:30 and got there at 6:25. At 7 wasn't still seated. We asked the very rude hostess said another 30 min. Then why make a reservation!!!'so many people waiting as well same situation Chairs all chipped, place is a chaos read more

Had a nice celebration lunch today in the bar and lounge area. We ordered the Benihana Trio. Really enjoyed it- several courses, all prepared to perfection. Servers Abby and Jasmine took great care of us. We talked for a bit with the manager, Roger. It's nice to meet managers with such enthusiasm for their work! Also had great interactions with the staff. Well done. read more

Benihana - Concord - Benihana Trio - Sushi Bars Near Me - Concord, California

Benihana Concord, CA Reviewer: R. James Location: Rancho Cordova, California I recently had an outstanding experience at the Benihana in Concord, California, and I want to personally recognize the manager, Roger, for exceptional leadership and customer service. It's rare to encounter someone who takes such pride in making sure every guest has a great experience from start to finish. Roger's professionalism, attention to detail, and genuine care for customers truly stood out. I was so impressed that I took the time to send a formal letter of commendation to Benihana corporate, because service at this level deserves to be acknowledged. Roger represents the brand at the highest level, and experiences like this are exactly why I will continue to return. Great service should never go unnoticed--and Roger sets the standard. Sincerely, R. James read more

Sad to write this review. I am utterly disappointed in our last visit to Benihanas in Concord. We have been here many times before as a couple but this time was our first time with our kids. I was so excited for them to have their first Teppanyaki experience, only to be left very disappointed. The food was good which is why I gave two stars. We were happy we got a private room, very nice. But the overall experience was the worst!! Everyone was polite, that wasn't the issue. For context, it was my daughter's birthday and she was so excited for this. Our chef gave little to no effort, literally no type of show at all whatsoever. He cooked, cut and served. The waiter was so dry like he was forced to be there. I had to walk up to the front desk to ask if they could sing my daughter happy birthday, which I've also never had to do before. The host then proceeded to tell me I had to let my waiter know (I found that quite odd but I did so anyway). From past experiences, when you first arrive they ask if you're celebrating anything because towards the end of your meal, they usually come out themselves but that did not happen. The waiter brought the ice cream after I told him of course and just handed it to us with such a blank stare. He seemed in a hurry to get out of there which was annoying. We ended up just singing happy birthday ourselves. Ugh. I'm frustrated just thinking back at it. My poor baby still had a smile on her face trying to make the best of it all, unaware that this was not normal Benihana behavior. I wanted so bad for this to go well as our kids first time there and as a birthday meal like come on!!! read more

Benihana - Concord - My baby with her ice cream. Unaware that they usually come out & sing happy birthday but staff did not. - Sushi Bars Near Me - Concord, California

Benihana is our go to spot for family gatherings and birthday celebrations! My family of 6 came here last night for my brothers Birthday dinner and had a wonderful time. Chef Ernesto kept us entertained with his skillet/performance as he cooked up our dinner. Most of our group ordered the seafood Diablo special as the spicy sauce is to die for and really brings the heat! I got a seafood trio that included calamari, shrimp, and scallops, the perfect seafood combo! We Ofcourse upgraded our meals to get the chicken fried rice starter as it's so buttery and yummy. Overall, service was great for the restaurant being packed. They have raised their prices since we last dined here, but we understood as everywhere has been raising prices. read more

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Burrito to go naw terrible!!! The dine in experience is better. Just don't get a burrito at a steak restaurant.

Benihana's is always great for lunch. I stopped in and had the shogun special. The service was pretty fast. It was lunchtime. read more

Benihana - Concord - The entrance - Sushi Bars Near Me - Concord, California

We visited on a Sunday afternoon when the restaurant was quite busy, but we were seated in the bar area fairly quickly. They offered the Taste of Benihana menu ($39.00) in the bar, which was an excellent option. The portions were so generous that after enjoying the soup, salad, and appetizer, I ended up taking most of my entrée to go. Our waitress, Tiffany, provided outstanding service--she was attentive, friendly, and extremely knowledgeable about the menu. The manager, Herman, also stopped by to check on us, ensuring we had a great experience. His attentiveness and kindness added to the overall positive impression. I would definitely return to this location! read more

All of the staff here are amazing, but I specifically want to give a s/o to Buddy. He went out of the way to see what was going on with my rewards and personally got on the phone to solve the issue. I always come to this location not only for the food, but the staff as well and will continue to do so! read more

It was our first time visiting the Concord location. The restaurant is bright and was buzzing with people when we arrived. We were seated promptly after checking in for our reservation. The staff here is super friendly but there is an opportunity for management to adjust their staffing. In some areas, there were servers folding napkins and other sections where the staff were running around trying to ensure their tables were tended to. I don't blame the staff. They were doing the best they could. Our drinks room 20 minutes and it was just beer and wine. Our chef wasn't available so we sat for over an hour. Again, they tried their best and once the food came it was what you would expect at a Benihana. I chalk it up to a bad day but it will be awhile before I'm back to this location. read more

Such a nice nice experience with the Chef, he was so sweet and kind to us and the server was cool too. The only thing that really hurts was the bathroom first stall, I was locked in for 2 mins until a sweet Filipina walked in and kicked it open for me. I went to use the bathroom before h left and this time went into the 3rd stall, within 3 mins 3 different people opened the door while locked ! Unacceptable, and I couldn't give it bad stars just because of this because they were very very nice and kind I was just frustrated it happened so many times. Thank you for being kind overall read more

I have recently been ordering through Doordash and it's been fantastic. The chicken and shrimp dish which comes with vegetables, salad, and fried rice and the accompanying sauces is just so delicious. I order extra ginger sauce, as that's my favorite. I would recommend this place. read more

Made a stop for lunch yesterday at Benihana for savory and delicious food. Always a treat and feel's special when you can watch them personally make your food . Tip for ya . Lunch specials especially the lunch duet gets you a good price on 2 items . So more bang for your buck and great show . Reservations are recommended but not needed . Started off with the watermelon fish bowl. This set the mood . Beef julienne and scallops was my choice along with chicken fried rice x2 ( appetizer with one ) IYKYK. Garlic buttered down on everything ‼ Salad pre meal always good ginger dressing included . Veggies with the meal is also a treat so fresh . My only problem sometimes is the group you may be sitting with because it's random . Sometimes trying to engage and have a good time can be a lil much for folks . Please sit at the bar !! I came to drink and have a good time read more

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The food was great. The service was excellent and not to mention. The drinks were pretty good. I will go back again. Happy hour was definitely lit. read more

Benihana - Concord - I had the teriyaki wings. They were pretty good. - Sushi Bars Near Me - Concord, California

Made a reservation for 9 people at 6:30, entire party was there by 6:20, & checked in. Told 4-5 tables in front of us. 30 minutes later, still no table & still 5 groups in front of us. Waited until 7:30 still not called to sit. Left & ate somewhere else. Got a call while we were already seated at another restaurant. Do better at knowing your clientele & how long groups take or make a time limit on tables. We used to go to Benihanas for almost every birthday. Have had similar service since the pandemic. Definitely won't be going back any time soon. read more

Made a reservation for Father's Day at 5:30 and we were sat right on time regardless of how busy it was. This place does a great job at keeping up with wait times. Our server Marium was so sweet and hospitable, and our hibachi chef Jorge provided an amazing and entertaining show! I ordered their Hibachi Salmon with Avocado Tartar and I loved the noodles that came with it. It was a great addition to the salmon! The tartar sauce was so good I had to ask for extra to-go. I would definitely order this again. Drinks are slightly on the lighter side, so be prepared to spend $$ on drinks if you're a heavyweight. Don't forget to order ice cream at the end of your meal for a sweet treat :) read more

Benihana - Concord - Hana Fuji Apple Flavored Sake bottle ($40) (there's also a lychee flavor!) - Sushi Bars Near Me - Concord, California

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Eh, it's been some years since I've been here. Unfortunately they prices went up and the entertainment and service went down. At least the food is still decent. Although I would have been happier if I went to Hana Japan instead. There's not much to say about this place except that you're paying for the entertainment of your food being prepared in front of you. This guy barely did any of that; at least the food was okay. It seemed the table next to us was having a great time. Maybe our chef was having an off day. read more

Benihana - Concord - Sushi Bars Near Me - Concord, California

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I was glad that Benihana was open on Christmas Day and taking reservations, but upon arrival for my 6pm reservation the lobby was overcrowded with people standing shoulder to shoulder waiting to be seated. I felt sympathy for the staff doing the best they can, but clearly the reservations were overbooked. They also didn't have an efficient way of calling people's names to be seated. You could barely hear them. Please implement either a texting system to notify people when their table is ready, or a tablet near check in with a list of names ready or next for seating for us to see. At 6pm they were just starting to seat 5pm reservations. With a 6pm reservation, we didn't get taken to our table until 6:45, and didn't get to eat any food until 7:15. I skipped lunch in preparation for a big early dinner, so I was very hungry. The food itself was delicious and our chef was great, which is why I'm giving more than 1 star. Our server made a mistake and I didn't get the fried rice I ordered. He also knocked over a nearly full drink all over a kid sitting at our table. Even though I liked the food, I will not return until the reservation system is upgraded, no longer overbooked, and new reviews come in saying that wait times have improved. read more

They take my plates while I was still working on a full plate. It was bad table waiting service. Very poor. Rush the guests.

Server Angel is the best. He was very attentive and provided the exceptional service. I used the open table deal and it was little complicated at first, yet he handled the situation gracefullly with great smile. He made my day! read more

February 28th is my husband's birthday. Our lovely daughter usually takes us out every year. Last year, 2025, we celebrated at Benihana in Walnut Creek. We were a party of eight, five adults and three quiet but very hungry children. We received our menus right away decided what we wanted to eat and waited, and waited. Our drinks came in 1/2 hour after begging twice. Our server didn't show up AT ALL! They kept making excuses saying he was stuck in traffic. Not our problem!!! Everyone around us ate and left, meanwhile the children were getting cranky. After 1 1/2 hours and more complaining they finally got a different waiter to serve us. He left out all the sauces, the garlic butter for the rice, and most of the food was cold because they refused to turn down the air conditioner that was blowing full blast on us in February. When we asked for the missing sauces they said they had no such things, although all the other tables had them. My daughter who is a General Manager at a restaurant herself kindly talked to the manager and explained what had happened and he blew it off. We had a $700+ bill and left the mandatory tip for a party of eight. Benihana had always been a family fun restaurant that we had been going to since the 90's, but in San Jose, never again in Walnut Creek. Please find another town to visit this lovely establishment because the management and staff only care about the bottom line and NOT customer service! read more