Our family celebrated our granddaughter's birthday at Benihana. The meals were all wonderful, beautifully prepared and tasted great! After the family goodbye hugs we left. When home, I realized one of my earrings had fallen off. I called Benihana and described my earring to them. They searched inside and outside, and found the earring in the parking lot. Tony called me to let me know it was found! I am so grateful for their thoughtfulness and dilegence in looking for it! 5 STARS all around!! read more

Went to Benihana's Friday evening with the wife unit, adult children, and 2-year old grandson. We were seated promptly, place was clean. Foodserver was pleasant and fairly fast. The chef was personable without being overboard, and put on a fairly good/brief show. Food was very tasty; although I did not like the soup. Almost tasted as if it had bacon in it. Salad was small, kind of an interesting sauce instead of dressing. All very good. I will say there were six of us; and I did not look at the detailed bill. Most likely it had an imputed gratuity of 18%, since the tab was a bit pricey. I did not think of asking; so I tipped 20% as well. Normally I add on an extra 10% if the service was good (which it was).... So, eh. The foodserver made out well, and I'm happy for her. All in, pretty solid 4. read more

We were there for happy hours and it was definitely an experience of a lifetime. The service was not great and the food was absolutely disappointing. We ordered the wings - it was dry and the flavor profile was one noted - salty. The sushi was not fresh, I feel like they added extra chili oil to cover the fowl odor of the fish. I would not recommend coming here at all. Also, the restroom has a fowl smell coming from it. It was nasty as hell. Very sickening read more

2 stars Food was decent and service was fine, but the experience was really uncomfortable because of the temperature inside. It was 64° in the dining area (see photo), and we were genuinely cold the entire time. We asked about it and were told the thermostat is controlled remotely and couldn't be adjusted. Even staff mentioned it's tough working in those conditions. Other tables were complaining too! When both customers and employees are uncomfortable, it takes away from the whole experience. This seems like an easy fix from a corporate level, and it would make a big difference. This used to be a special place to go. Now it's unpleasant, uncomfortable rip off. read more

Came for a birthday dinner with a large group. Luckily we had reservations because the place was packed. Not our first time so ordering our meals went quick. Personally, went with steak and lobster. Our teppanyaki chef was very friendly and entertaining the entire time. We got all the usual egg/food tosses, volcano fire, and fried rice heart throbs haha. Stick to what works right? Everything was cooked nicely and nothing was overcooked at all. Waitress was very attentive our entire meal. We come as a group every year and our experience is consistently great! read more

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Came in for an early dinner and Chef Julian did not disappoint. I'm saddened this place has 2.9 stars because my visit reflected differently with exceptional service and mangers on the floor singing happy birthday, helping their team and having sense of urgency. The dinner portion was the best experience I've had with Benihana and that was all because of Julian and the wonderful team tonight. The food was cooked in a timely manner and tasted delicious. The only note I would mention was the floors were a bit dirty and tables needed to be wiped down a bit more but other than that love this location! read more

We came here for dinner on Christmas night as a party of three and had a 6:45 PM reservation. They were running about 30 minutes behind, so we didn't get seated until around 7:20 PM. It was very busy, which is understandable for a holiday. Once we were seated, things moved pretty smoothly. The wait to order and receive our food wasn't long at all. Our server, Ambiance, was excellent--very attentive, friendly, and on top of everything despite how busy the restaurant was. The inside is big and spacious, so it didn't feel overly crowded. We enjoyed our meals, and my seafood was prepared well and tasted great. Overall, aside from the delayed seating, it was a good experience with solid food and great service, especially on a busy holiday night. read more

Benihana - Scottsdale - OCEAN TREASURE - Sushi Bars Near Me - Scottsdale, Arizona

Service was terrible. I paid $ 500 for dinner for my family of 5. Couldn't get my water refilled. Could order another beer as she never came back. Finally I held my water glass up in the air for ( no exaggeration) 3 minutes until a server from another table says can I refill your water. I paid a full price and got horrible service. Epic fail. We will not return. read more

Absolutely the worst Benihana experience, ever. Had a reservation for 7:45p. Admittedly, we arrived late, at around 7:58p and were given an estimate of 30-35 mins. to be seated. We were not seated until 9:21p. The excuse was because we were late...oh, and they had a 52-person party to accomodate. If you cannot, accomodate that large of a party and your regular reservations, then don't. Then, we didn't get a server to our table until 9:34p to take our drinks order. It is now 9:49p and we still do not have our drinks. No chef has set up at our grill, either. The other guests have left our table. 9:52p: Soda and water has arrived, but my children's Ramune has not. Order FINALLY taken. 10:02p: Still no salad or soup. No chef has set up yet 10:11p: Salad has arrived and warm, almost room temp soup. No chef. 10:15p: Have inquired (again!) about chef. Told 3 mins by Camry (who is doing her best with little to no support. 10:20p: Chef Robert is here. He's very funny & personable. 10:25p-10:59p: Chef Robert is the highlight of the night. So kind, understanding and genuinely funny. 11:10p: Getting check. 11:25p: Getting ice cream & happy birthday song. 11:35p: FINALLY LEAVING AFTER 3HR+. read more

Love this place! Came in for all day happy hour as and manager John at the bar was so kind and wonderful! Great service with a smile. He went above and beyond to make sure I had a great experience. I enjoyed a side soup, salad, edamame, salmon and avocado roll add cream cheese and an edamame. Extra shoutout to server Camry who was hard at work and such a sweet helpful presence! And so generous to heat Benihana gifted veterans a full meal the last few days for Veterans Day! Just wow! Bravo! read more

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What's not to love about dinner and a show? I've only been to Benihana on one other occasion, but my most recent visit to this location solidified this as a solid spot for a larger family meal! I will say that the service here is pretty dang slow. We had a reservation, and ended up waiting around 40 minutes past our arrival time for a table. Once we were finally seated, it took another 20+ minutes for our hibachi chef to arrive. I'm all for giving restaurants the benefit of the doubt, especially during the very busy holiday season, but this was a pretty substantial wait. From reading other reviews, it sounds like this is sadly the norm at this location. Even still, here's my advice: have a snack before you arrive and be patient ... the food really is worth the wait! Our hibachi chef was Tony, and he was a hoot! Just the right amount of funny and engaging while cooking up golden fried rice, saucy teriyaki chicken, perfectly cooked steak, and their signature shrimp and vegetable appetizers. Everything tasted great, and it reminded me that I should dine here more often. I feel that the prices are pretty fair, considering the live performance you get in addition to your dinner. read more

James the chef was great! He was super friendly and his jokes were funny too! Our server was great too, i did not catch her name but she was very sweet and attentive. The filet mignon was perfect as always, so juicy and flavorful. I love that they took a picture and printed it out for us for free! I will always come back here for special occasions:) read more

My fiancé and I went last night for dinner, and we had a wonderful time. The hosts were very friendly, we were sat at a Tenpan table very quickly, and a manager named Tony sat us and explained the experience and was very funny. Our server, Tyree, was nice and super on everything. He took our orders, explained a special, and kept our drinks full. We ate a few different things but unfortunately I kept forgetting to take pictures cause I was hungry. The restaurant was lively and fun, and very clean which is a feat - it was so busy. Oh! At some point I needed to get change and the two bartenders who were working broke my bill and were so nice and great conversation :) I'd highly recommend coming here! read more

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Granted we ordered a couples meal to go but it was bland and dripping oil. I'm not even sure it had salt and pepper but it definitely didn't have anything else. read more

We had really high expectations because it's been a while since we've been to a Benihana's. The last one I went to was in Chandler with my family and we had a really good time, but it was the five years ago. I assumed since this one was in Scottsdale, it would be even nicer than the one in Chandler. I was very surprised at the condition of this location. It looked like it hadn't been remodeled for at least 20 years, the atmosphere was very dated dusty and looked like they hadn't invested anything in years. Even the cook came to start cooking his white coat looked like it was gray severely stained. Definitely no pride. The people at the table all complained about the steak and the condition the food quality. The waitress provided drinks to only half the table and left us waiting for nearly 20 minutes, even to get our water. A couple next to us indicated they had been there before and they were giving it a second chance because the first time they went, it was really horrible service. The prices are high and I wouldn't recommend going. It's just not worth the money sadly... One of the worst valentine dinners I've had. read more

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I made a reservation for 4 on Thanksgiving and when we got there we still had to wait about 30 minutes before being seated. The reason we were given for the wait when we were checking in, was that the party at the table they needed to sit us at were visiting. They already ate and paid, but they were sitting there talking. I feel when it comes to holidays management should be able to move people along after a certain amount of time once everything is paid and done. Once we were seated the male employee who told us he was some sort manager, maybe front of the house or guest relations I don't recall, told us we were a party of 5 not 4 and that is a problem. We had our baby with us and I was carrying him. The manager assumed he would need a high chair and brought us one after telling us rudely that it was a problem we were 5 people. I had to tell the waitress to take it away because we did not need it. He could've asked age or if we would even need a high chair which would've saved him running around to grab one and bring it to the table. 1st off our 5th is a baby who does not even sit up on his own yet he just turned 5 months. He is a big baby but you could tell he is a baby. 2nd, he doesn't even eat food because he's too young! I was holding him the whole time and planned on it since I didn't feel a stroller would work in this situation. Other than those first interactions, the food and chef Tony were great. We were there celebrating my son's 6th bday and the chef did great with the table and our kids. The food was delicious as well. Our waitress was amazing and they sung happy birthday in English and Japanese. It would've been a higher rating if it wasn't for the first interactions. read more

A very disappointing visit to say the least. Cleanliness of the restaurant was very questionable. Crumbs everywhere, visible dust on the back on the unused chairs. Service was friendly but slow. Wasn't happy with my meal either, Benihana is not what it used to be. Would expect a bit more especially it's Scottsdale read more

We have been coming to this location for years and tonight was the best experience yet! We arrived early to get a drink at the bar, where Emmanuel took excellent care of us and made us feel welcome. We were shown to our table at the time of our reservation and our waitress was friendly and prompt. Then our super awesome chef (Gabriel, I think) cooked our food beautifully, entertained us, and even helped us celebrate my husband's birthday. We all left with full bellies and happy spirits. Thanks for a great evening! read more

Benihana - Scottsdale - Birthday celebration :) - Sushi Bars Near Me - Scottsdale, Arizona

The service is awesome but for the foods if you had been eating fried rice you know !? This place made fried rice like idk what to say! But I will give a highligh on scallops and steak is good ! read more

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Seems Benihana's has resorted to skimping while overcharging. Honestly, one of the most disappointing dining experiences for Teppanyaki/hibachi I've ever had. The food was, dry, bland and not worth the $35 I paid for the chicken hibachi meal,The bathroom was not clean either Do better Benihana read more

So I'm very torn on this establishment. It's very kid friendly & can be fun with a good Hibachi chef & group. Unfortunately that was NOT our experience. As Yelp Elite (for many years) I review good & not so good places. We decided to do something different this last Friday for dinner. We arrived around 7 & was sat by 7:30. No reservation needed. We had never been to a "chain" restaurant like this. We wanted to do their Hibachi experience. Our table was 7 people. Our Hibachi chefs was "Tim" We ordered a cocktail (wine & a pumpkin side car) At that time we ordered a sushi roll (specifying we wanted it as an appetizer) The waitress (Alexandria) left to place orders. Our table sat silent for 10-15 minuets. Then we placed our main dish order. I ordered the filet mignon medallions with mushrooms, and my friend ordered the Emperor's feast (filet & chicken) we both got fried rice, which is an up charge. The Hibachi chef returned only to leave again for 10mins. We received the miso soup (terrible) Still waiting on our drinks & app to be delivered. The whole experience was a complete FLOP. Nobody could hear the hibachi chef, because it was so loud in there, our main dishes were done before even getting our sushi roll (We had to ask the waitress AGAIN about) You could tell the hibachi chef did not like his job. He wasn't friendly at all, and had a scowl on his face almost the entire time. We were not the only patrons that noticed. The hibachi fried rice was flavorless, and my FILET MINION was overcooked, even asking for it to be medium rare. Our drinks finally came 30mins after ordering. The sushi roll was delicious. THE ONLY GOOD TAKE AWAY FROM THAT ESTABLISHMENT WAS THE PUMPKIN PURÉE SIDECAR DRINK, AND THE SUSHI ROLL WE ORDERED. $180 for 2 people w/o tip was insane. The pumpkin side car (4oz pour) was $17. I wound not recommend this Benihana to anyone looking for a fun experience. I see why it only has three stars.. Never again. read more

Benihana - Scottsdale - Sushi Bars Near Me - Scottsdale, Arizona

The teppanyaki was flavorful and cooked excellently by chef Michael! The ambiance was definitely a party vibe on Saturday as it should be! read more

Benihana - Scottsdale - Exterior image of Benihana - Sushi Bars Near Me - Scottsdale, Arizona

Food and entertainment was awesome = 5 Star Service was 5 Star Quality of food was very good. Cook was phenomenally engaging and fun. Water was never at the 1/2 way line . But then we looked up and the light that was about 4-5 feet above our food. Look at attached picture and blow it up. Looked at all the light around each table and they looked the same. Sort of spoiled a great lunch and a little bit gross. Turned a 5 Star lunch in to a hard 2-Star . read more

Benihana - Scottsdale - Sushi Bars Near Me - Scottsdale, Arizona

I love the food, and the portions are fair. Some of the chefs are more entertaining than others, so I recommend that you call to make the reservation if you want an engaging chef. Definitely sign up for the rewards, it is worth your time. read more

I just don't understand how there's only three bites of steak in my food. Also just avoid pick up orders. The food was good but definitely never paying 15 bucks to wait 15 mins for my pick up order just to get 3 bites of steak. read more

We arrived at 7 for our reservation, but we were told they were 45 minutes backed up on reservations. We actually got seated at 8, a full hour after our reservation. Staff was useless in this whole situation. It took another 20 minutes for anyone to come by and take our orders, but the food and chef were good. This location needs to get their logistics together really badly. Until that happens, you can bet I won't be coming back. read more

Benihana - Scottsdale - Random tables in the back with stacks of dishes and no one cleaning it up. - Sushi Bars Near Me - Scottsdale, Arizona

TLDR: The food was okay. Service mid. We sat at 8:30, 15 minutes past our reservation. Fine. Then everything going well until after our salad and soup which no one finished at our table. Then we did not start dinner service until after 9:30pm. No drink refills during this time we had to walk up to the bar. The drinks were good. Robert was chill when he finally showed up. The manager was clueless. Excuses. Weak man. Bathrooms are disgusting I would rather pee outside. Over priced. Checking out at 10:45 as I write this. Please pay for my sitters extra hour Benihana read more

We had a greta time at Benihana. We loved the service. Our server Eh dah was on top of it making sure we were taken care of the whole. I recommend this place for special events! It was a little pricier than I remember hibachi being. We paid around 50$ a person! But the food was absolutely excellent and had very large portions! read more

Benihana - Scottsdale - Sushi Bars Near Me - Scottsdale, Arizona

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We went for my birthday dinner and it was very disappointing. There was nothing good about it. Our teppanyaki chef was awful! He made weird uncomfortable jokes and was very loud. He ruined the vibe of the dinner by being too intrusive. He was very awkward and clumsy and broke his utensil on the grill. He seemed high on drugs and kept saying how sleep deprived he was. He burned our overly priced steak and seafood. He even said "wow this is totally dried out" The portions were very very small and the food was burned and bland. Save your money and go somewhere else to celebrate. We will never go there again. read more

I came in with my girls since it's been a while coming to Benihana's . It certainly did not disappoint. Our server jinjin was literally the sweetest and accommodated us very quickly ! She was also very helpful when it came to ordering. We ended up getting the A5 Wagyu the New York strip and ribeye. The best recommendations ever! I was also very impressed by the drinks. During October, they have a spiced apple pumpkin themed drink. literally is so addicting I was extremely surprised. It was 10 out of 10. Ambiance was very cozy! Our chef of the evening was Deonte. He was hilarious. The girls and I could not stop laughing. He was also very talented Cook definitely will be back ! read more

Benihana - Scottsdale - Fried rice 10 out of 10 a must get - Sushi Bars Near Me - Scottsdale, Arizona

For a place that emphasizes performance, the performance aspect was utterly lacking; it was boring and unimaginative with little emotion. The food is below average for any restaurant and tastes off, likely due to the manner the food is cooked (I.e., the 500° grill). The fried rice just is not good; I wouldn't accept its quality if it were in a $4 microwave meal from the grocery store. The seafood diablo was the least bad and had some taste from its spicy sauce, but the dish as a whole was utterly lacking salt and a savory taste; a little MSG would bring a lot of life to this meal, which was disappointingly bland. My first meal here I had spicy chicken; it was also very bland and not very spicy. Soup was okay. Service was slow and it took over 50 minutes to see our first food. If I had been the party responsible for paying for the meal I had it would have ruined my week. For the taste of the food alone it is worth no more than fast-food prices. read more

Benihana - Scottsdale - SEAFOOD DIABLO - Sushi Bars Near Me - Scottsdale, Arizona

I've grown up loving Benihana's. For the most part they really bring it with great food, fun atmosphere, and entertaining presentation. I visited this location while visiting my folks and all in all not bad but it seems things are either different here or benihanas overall has changed since my last visit. Had to ask for yum yum sauce... usually they've just given it when they do the other sauces. But they obliged. Our waiter was super nice. The hibachi chef was friendly but wasn't 100% into the "show" which was kind of a bummer. I remember more jokes and just an overall more pizzazz. But the food was still quite good. read more

The service and staff are awful! The whole staff has an attitude especially the "man" in charge of assigning tables. You make a reservation for absolutely nothing still takes 30-45 mins to get a table! Food did take forever as well. read more

We love coming in for an experiential meal. This last time we were surprised by the jump in price and the long wait once we got to our table though. It's hard to come in with young kids during the work week when it's time to use your birthday discount. We were sat with a great couple and we had a great meal as always! read more

Benihana - Scottsdale - Benihana Onion Soup, Benihana Salad - Sushi Bars Near Me - Scottsdale, Arizona

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Rude manager, in brown shirt, they have the wrong address on the website and got the order read more

Benihana - Scottsdale - Sushi Bars Near Me - Scottsdale, Arizona

My colleagues and I went on a Thursday evening and it was very busy starting at 5:30 pm. My party of 10 had reservations at 5:15 pm and we were seated right away. Reservations are recommend. Our server, Raquel, provided us with top notch service. Chef Cirino was entertaining and cooked our meals well. We really enjoyed our time at the restaurant. Because they were so busy, our appetizers came out after the Chef had started cooking our meals. In fact, the 5-course meal included so much food, we really didn't need to order appetizers. Thanks you, Raquel and Chef Cirino for an entertaining evening! read more

Benihana - Scottsdale - Sushi Bars Near Me - Scottsdale, Arizona

Ordered take out and so disappointed the bill for 2 entrees was $135.00 with out tip the shrimp was not cooked all the way thru and the 2 meals were pathetic I would love to show management a picture of what we got I am still hungry. read more

The hostess were amazing. So kind and friendly. We got seated 15 min after our reservation time. Dinner didn't actually start for another hour later! Francisco was underwhelming. He honestly just cooked. Nothing special at all. The onion volcano and offering people scraps from shrimp tails were really the only interactions. He also didn't pay attention to the 'no dairy' just adding butter to rice. He said 'butter ok?' and just added it. Service needed another server as drinks were slow and some people reordered and never received (didn't even check to see if we were charged). read more

I'd like to start off by saying the service and chef were absolutely amazing and I really enjoyed their show. However, the food and bill were very lackluster. We went here for a special dinner for my father and unfortunately, we're disappointed. As a family we used to always go to Benihana as a kid however, that was the mid 2000s so things have changed quite a bit since then. The food was just lack luster and plain. I brought it home to eat later that night and it wasn't even worth reheating! Not to be TMI, but the food gave us all bad stomachs and it was just an expensive mistake. I'll forever cherish the memory of Benihana from back in the day but they have fallen off. The ambiance is still there but slowly fading. Again much love to our server and chef, they were phenomenal and gave us fantastic service! The chef nailed the choo choo train and followed the given recipes so I can't fault him at all. read more

Benihana - Scottsdale - STEAK YAKISOBA - Sushi Bars Near Me - Scottsdale, Arizona

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I am submitting this complaint to document what can only be described as a complete operational and managerial failure at this Benihana location. Our reservation was scheduled for 6:15 PM, yet we--along with at least six other parties--were not seated until 6:45 PM. During this delay, there was no acknowledgment, no apology, and no managerial presence whatsoever. This is particularly unacceptable given that our party included a two-year-old and a newborn, which is precisely why we booked an early reservation. When I finally requested a manager, her response was dismissive and entirely lacking empathy. She cited "an event in town" and claimed the restaurant was not overbooked--despite clear evidence to the contrary. There was no attempt at resolution, no proactive communication, and no basic customer service effort. After being seated at 6:45 PM, we placed our order promptly. We did not see a chef until 8:07 PM--over one hour and fifteen minutes after sitting down. During that entire time, no manager came to our table, no explanation was offered, and no corrective action was taken. Our server, who was clearly uncomfortable and embarrassed, was left to shoulder the responsibility alone. Multiple tables around us became visibly frustrated. One party directly across from us left due to the same delays. Our server later informed us that they were the fourth table to leave that evening. We personally witnessed additional tables get up, complain, and exit. At one point, we even warned a neighboring table about the situation--shortly thereafter, they left as well, audibly upset. What makes this experience even more alarming is that multiple employees, including chefs, openly stated that the situation was caused by poor staffing decisions and overbooking--both of which were attributed to the manager on duty. Several employees indicated that she was avoiding the dining room entirely, unwilling to address guests, distribute appetizers, offer drinks, or provide any form of compensation or apology. That level of avoidance, especially when guests are actively leaving, is indefensible. We also overheard staff complaining repeatedly about the same manager, and one table was told by a chef that the restaurant had run out of rice, further underscoring the lack of preparation and leadership. Ultimately, my children never ate, and neither did my wife nor I. Our friends who remained later told us that key parts of the meal they were entitled to were never served. This was not an isolated inconvenience--it was a systemic breakdown. Benihana should be deeply embarrassed by how this location is being run. The absence of accountability, leadership, and basic hospitality was staggering. A manager who refuses to acknowledge guests, accept responsibility, or attempt to make things right has no business running a restaurant. I will actively advise anyone I know in the Scottsdale area to avoid this location entirely. I strongly urge corporate leadership to take this complaint seriously, investigate thoroughly, and understand how profoundly damaging this experience was--not just to your guests, but to your brand. read more