Receptionist at the front desk was the most unprofessional and rude person I have had to deal with…read morein customer service quite possibly my entire life. I made an appointment online received an email stating date time and address of appointment just to be told that I did not in fact have an appointment and had to stand there for 20 minutes while she discussed with her manager what happened all while not talking to me at all and did not offer me an appointment afterwards. Also confiscated my phone during the entire encounter and refuse to give it back so I could leave. Will not be going back will not recommend and will never waste my time discussing them with anyone else in the future.

Subject: Concern Regarding Insurance Verification Issue on October 7th appointment, Premier…read moreDermatology, Yorkville, IL. Dear Premier Dermatology Management, I have been a long-time patient of Premier Dermatology, previously under the care of Dr. McCloskey, and have always appreciated the quality of care your office provides. In the past, I have used the same insurance company for every office visit I have come for. At my most recent visit on October 7th, I was informed by the receptionist that my insurance had expired after she checked an online portal. I immediately contacted my insurance provider, who confirmed that my coverage is active and has not expired and they explained that the online portal is incorrect and the office needs to call directly to confirm coverage. I returned to the office to explain what my insurance company had told me to the receptionist and pointed out that my insurance card specifically states that providers should call the insurance company directly for verification, as Federal/Union plans, per my insurance company, are often not reflected accurately in the online portal. Despite this, the receptionist declined to contact my insurer and would not offer an alternative way to resolve the issue. When I requested to speak with a manager, I was told no manager was available. The receptionist then told me she would have a person from her office call me the next day regarding the insurance issue. I never received this call. I am disappointed by how this situation was handled, as I took all appropriate steps to verify my insurance even offering to call them myself and was still unable to receive care. I respectfully ask that you review this incident and provide clarification on how such matters are handled in the future. Thank you for your attention to this matter. I look forward to your response. Susan Galles

Skin and nail assessment. First time visit plenty of parking, nice location, Super Clean office,…read morenice Staff. Dr. Basko suggested starting with a full body scan, to view all skin and nails concerns. Doctor Basko provided lots of additional information to me. Good communication skills & bedside manners with Dr. Basko. Thank you to the front desk for their consideration in assisting me so well, as a first time patient. Also, thank you too the professional staff. That makes the calls to set up the appts & reschedules as well.

I loved the doctors- and now looking for a new place to go…read more As the other review stated 2 of the office staff cornered me about my bill and demanded payment and a credit card number before they would allow me to leave. I've had to have alot of skin cancer removed and am seeing more.. the mohs doctor was great.. office staff no

It's been less than 2 months since Dr Tracy Campbell, performed MOHS surgery and 2 different…read morecryotherapy surgeries on my face, in one visit and my face looks beautiful with minimal to no scars. I was shaking and scared. But Dr Tracy C. Put all my fears to rest and did an amazing job. On a scale of one to ten l was shaking over 10 but nothing hurt! And my 10 went down to 1 during and after surgery! Thank you Dr Tracy Campbell. If you need help and are lucky enough to find this doctor you won't be disappointed. I was so scared and now l doing great!

Dr Campbell is one of the most talented dermatologists that I've ever seen. Her bedside manner is…read morejust as spectacular !

I called to make an appointment. The phone basically told me to talk to them through text…read more I refused and waited on the line for a human. Eleven minutes passed and the phone hung up on me. I then called right back and did the text appointment option. Mind you I am a brand new patient trying to make an initial exam appointment. I sent the text. I got a reply from I believe AI. I explained what I needed to the AI via text ( unusual at best). I initially thought humans would answer. 48 hours later, NO REPLY. So I sent a text, "NO wonder you have such bad reviews, it's been 48 hours since I asked for a callback. This all happened on Monday. Today is Friday. This office doesn't care AT ALL in the least if you called, left a message or want to make an appointment. That's my opinion and I haven't stepped foot in the office nor spoken with a human!! Good luck!

I am a retired physician who had a skin lesion that was badly managed by Dr Kappelman's office. The…read morePA who evaluated me, did the initial biopsy, and then the excision was technically competant, however she exercised poor clinical judgement in the direction of an extremely aggressive approach to treatment, which resulted in an office operation that removed a large chunk of totally normal skin, and took 8 sutures to close. My case had the dermatologist's attention for only the 15 seconds she came into the room to give the nod for the surgery. Whether she looked at or paid any attention to the "lesion" itself is questionable. A shave biopsy had been taken on the very small area of skin on my first visit there. It showed a very low-grade type of basal cell carcinoma....something that was even less likely to be a problem than the standard type of basal cell. Twice before the actual surgery, I suggested directly to the PA that she was being overly aggressive, ie employing an "overkill" approach. That had no effect on her thinking or management plan. When I sat on the table the day of surgery, the PA and the Dr were looking at no lesion, only scar tissue. There was no visible tumor. It had been removed by the original shaving. This was verified because the pathology report from the skin they removed confirmed it. It revealed that there was no tumor there, just normal skin and some scar tissue healing at the location of the original shave biopsy. Yet they proceeded with surgery on my normal arm. The proper management of this would have been to postpone the surgery for 3-6 months and see if anything grew back. That would have saved me from an unnecessary surgery and its related significant expense. I wrote a detailed complaint accusing them of poor clinical judgement and an overly aggressive approach to my treatment, including my concern that their attitude would negatively affect other patients as well. I did hear back from the doctor who denied there was any problem with how it was handled. Decide for yourself whether undergoing surgery for removal of normal skin was a good outcome. I strongly recommend that you avoid this office.

The name Yorkville Medical Clinic is a little misleading if you were looking for a selection of…read moredoctors, but nevertheless, Dr. Yang does a good job at being the primary care physician for many Yorkville residents. His office is very clean and visually appealing for those who are looking for a good environment. There are quite a few medical assistants working there. Many of them are very friendly, but some of them seem like they couldn't care less about their jobs (or the patients). Dr. Yang himself is very nice and welcoming, but he may not always get right to the point, if at all. If you have a concern that hasn't been brought up, don't wait for him to uncover it. Be very specific about what you want to know, or else risk never getting an answer. There usually isn't much of a wait if you call to make an appointment on short notice. Often, you'll be able to see him same day, sometimes even within the hour. The waiting room seats 6-8 or so people with an average of 3-4 occupying it at any given time, though there are busy days that leave you standing instead. The wait to get called back can take anywhere from 5-20 minutes, and after your vitals are recorded, the wait to see Dr. Yang is about the same. He's quite professional and can also perform certain dermatological procedures in addition to routine medical ones, such as EKGs and ultrasounds. He's pretty much a one-stop spot for most of your medical needs, and he can usually refer you to a specialist if needed. He's usually pretty good for getting notes for school or work, unless you keep coming to him for them on a routine basis. In most cases, he prescribes the right medications for whatever is affecting you, but other times you may wonder what it's actually for. If you have a specific medical issue that you're seeking treatment for, you'll probably want to see a specialist instead, if possible. All in all, he's a good primary care physician for the basics. No major complaints. Pros: nice environment, friendly, can perform quite a few different procedures and tests, accepts All Kids/Medicaid, easy to see on short notice, not usually crowded, usually short wait times Cons: doesn't give much explanation, may seem a little preachy, a few unlikeable med assistants, better to see a specialist whenever possible, doesn't always seem like he knows what he's talking about

Absolutely impressed with my first time there Everyone was…read moresuper friendly and knowledgeable Consult with Claire was very informative and pleasant Booked my first appointment I highly recommend this group

Overjoyed, with total experience! From the front desk assists to Dr. Kyle Bhatia and staff,…read moreKatherine & Ruby, professionalism, knowledge, empathy, skill, and sense of humor regarding a Squamous Cell Carcinoma. Met all requirements of my year-end insurance policy change without a glitch; diagnosis, biopsy, surgery, and follow-up all within a 3 week time-frame. I followed their directions with no pain or swelling to my amazement. Thank you Oak Dermatology!

Please understand I am a very picky "patient to be"....when looking for my Drs…read more I read each drs bio.... Made my appt.... From the time you walk in you are treated as a person.. not just a appt.!!.. the staff at the desk friendly... knowledgeable.. they immediately put you at ease... the doctors assistant/ nurses are calming.. friendly..knowledgeable...now enter your DR. Each and every DR. along with PA are top shelf... the caring.. concern is felt not just by you the patient but also by my husband as he accompanied me... Each step was explained in detail by .. nurse.. Dr or PA...they made me feel confident...for each and every procedure.. Without a doubt... go for your annual skin checkup...if you notice something go and get it checked out ..

I switched to pinnacle because I was told they were in my network and honored my annual…read morepreventative skin check office visit ! I left my last doctor because they stopped honoring the annual visit!. After confirming two different times, I went for my appointment! They removed a small spot on my toe! I got the bills I was charged for the office visit that wasn't supposed to be on there. There was also a charge for two surgeries- not sure what that second charge was. I have called over 10 times and driven back there twice to try to speak to an office manager. They will not let me talk in person and told me to call! They have called me many times to schedule to redo the margins on what they removed and I have explained to everyone of them I'd like to speak to someone about my bill! They had an employee meeting about people being told their office visit was included and were supposed to call me back after that and never did! Someone is telling us incorrect things when we call and make the appointment and come there and they are not willing to make that good! I just called again today and got disconnected when they were trying to connect me to some Chris they said is the office manager! They say somebody will call me back! The office manager has supposedly gotten over a dozen messages between me calling them, them calling me to schedule another appointment and me going in there to call me back and I have never heard back yet. They sent one of my bills to collections! Horrible management at this place! I would definitely not recommend! I have spent hours trying to fix their mistakes! If I ever hear back from them and get this resolved, I will be happy to update this! Super frustrating I have spent hours trying to correct their mistake! my mom also had problems with them, but hers was Medicare and after a few months of going back-and-forth, they finally corrected her Bill!