Lanier Plumbing served me well, while they were in business. They closed in 2023. Benjamin Franklin…read morePlumbing has taken over their phone number. BFP charges a $99 service fee to just come to the property and does not apply it to the cost of the job, whether they do anything or not.

These folks have been to our home no less than 5 times over the last few years for various things…read moreand have always been quick to respond, incredibly reasonable on their pricing and always send professional and competent individuals. It's always a stressful situation when you must call a plumber, but these folks are top notch and treat us like royalty.

I still feel very fortunate to have found this company. They are extremely easy to reach and…read moreschedule, and CJ has handled several complicated tasks for me quickly and competently and for a reasonable price.

I was totally blown away by the responsiveness of Austin Plumbing! I found them on Yelp and I had a…read morefew questions in advance of setting up an appointment and they responded quickly and setup an appointment to service my two tankless water heaters as well as replace a new kitchen faucet. The team was very friendly and knowledgeable.

Unethical business practices. From my experience, this company no longer stands behind their…read moreservice nor cares about their customers. Treated poorly and egregiously overcharged by their crew, and there was nobody I could reach to talk about it that seemed to care, listen or want to try and help. After personally finding a small water leak outside our home, and digging a large hole around the source of a small outside water leak (small 1" elbow pipe coming out of the house - my video attached), I recommended that my girlfriend call Good Flow Plumbing. After a few attempts to reach them, she left a message during business hours, then finally connected via text and booked an appointment (a few days out). On the appointment date, their crew arrived late, outside their 4 hour arrival window. The good news; they fixed the leak, and did so in only 38 minutes! And that should be our happy ending - right? Unfortunately for us, not a happy ending. This is the point where they presented my girlfriend with a bill for nearly $500 for their "time and materials". She asked how a 30 min job could be so expensive, (she was told to expect $200 max), and they said "digging holes are hard, and they cost more money." Of course this is nonsense, the hole was already dug, I dug it myself. Any extra digging, including the actual water leak fix was an elapsed grand total of 38 minutes. Who charges $500 for 30 minutes of work? Are there plumbers in Austin charging $1,000 an hour now? Is there some sort of hazard pay for using a shovel that I should be aware of? They tried to justify an inflated price to my girlfriend assuming she wouldn't know the difference. She did know the difference, but decided not to push back any further as she was home alone, and already feeling uncomfortable by the two mens presence, so she paid the bill when they asked her to pay. When I returned home from Base, she relayed the story to me, and I said I would call their office and speak to management to let them know how their crew made her feel, and address the overcharge. Well, after repeated attempts to reach anyone at their office, I finally connected via text message, and eventually moved to a phone call. To my dismay, the lady who took the call (name starts with a J) was argumentative, defensive, and did not care to hear what I had to say nor help in any way. The sad part; I previously referred Good Flow Plumbing to many friends in Austin, and cited their company as some of the best, most honest plumbers out there -- not anymore. I am currently shopping for another plumbing contractor to send my friends, family and personal business to. I don't get why anyone would be so shortsighted. Okay, so now they have an extra couple hundred dollars, and we have an experience. And now I'm sharing our experience so others don't accidentally part ways with their hard earned dollars, for slow, poor service with zero respect.

My experience with Good Flow has been an absolute nightmare. I requested service to get my faucets…read morereplaced. They were installed incorrectly and I discovered leaking pipes shortly after they left which caused damage to the cabinet underneath the faucets. After several weeks of not hearing back, I requested the cabinet reskinning this week. I never received a confirmation date or time and received this email response from the team after their team showed up at my place without my knowing/being there -- "There was an email confirmation sent last week for today's appointment. It may have gone to your spam account. There is no proof this was a result of the faucets having a small leak, and the manager Shawn discussed not reskinning this cabinet. We only were trying to appease and get you taken care of. We don't have the power to reschedule the cabinet company and we do not reskin cabinets. You will need to find a cabinet company and then we will reschedule." So now I'm left with cleaning up the mess the caused on my own as they have not returned any of my calls or responded to my email. Do yourself a huge favor and look elsewhere. Based on reading other reviews, it looks like they have a history of not taking responsibility for damage they cause!

ALEX with Johnny Rooter Plumbing did a GREAT job at my small office building today! He was prompt,…read morecourteous and knew exactly how to replace the very old shut off valve, which involves turning off water to the building, and then he replaced the fill valve inside the toilet tank. AND, he did all this work very quickly! I've used Johnny Rooter for several times with always a good result. I highly recommend ALEX and Johnny Rooter.

I give them 5 stars for both quality of work and punctuality. They are usually available rather…read morequickly. I give them 3 stars for their prices. I was a bit disappointed that they didn't offer me a discount as a returning customer. Their prices jumped 42% in 15 months.

We started our journey with Wilson's with replacing our water heater. It was on the blink and it…read morewas time. During the process City of Austin shut off water for a repair down the street and this caused a cascade of problems. A pipe to our kitchen clogged. That was re-piped. Then our kitchen faucet failed. Wilson's stuck with us all along the way. Our Nextdoor neighbor also had problems with flow after the city's work. I recommended Wilson's to them. They were very satisfied too! Highly recommend Wilson's!

Great experience! With a toilet replacement…read more On time and handled with care. Definitely recommend.

Great communication on a Sunday when I found my water heater leaking. Fair price to replace a 40…read moregallon 40,000 btu gas heater. They came out Monday and replaced it quickly and efficiently. Will use We Plumb for any future plumbing projects.

I didn't actually hire We Plumb, but I just wanted to put a review here, because I appreciated…read moreZach's customer service. I asked multiple companies for a quote and Zach was available same day. He initially didn't want to provide a quick quote without seeing everything in person, but I pleaded and he eventually gave me a range of estimates based on what he knew and they were all reasonable (relative to the Austin market) . It frustrates me as an impatient homeowner when I can't get immediate quotes, but I think the need for companies to see everything in person is probably a good sign. He doesn't want to just tell people what they want to hear to get in the door and then surprise them when the price changes because something about the project made it more difficult. He was then willing to answer my technical questions about potentially repairing my existing water heater and even some local parts stores I could look at for the components that weren't working for my existing water heater. We also talked about CoA rebates, heat pumps, and all the options for water heaters. Companies have a lot of incentive to gatekeep this kind of information and Zach was willing to just help me out as I formed a plan that took my current budget into account. I ended up replacing my own water heater, but I am a stubborn, frugal person. Zach's customer service, availability, and reasonable quotes are appreciated. If my financial situation improves, I'll probably be giving him a call next time I have plumbing needs.

We have used Fast Plumbing for many years now. Their plumbers are professional and work hard to…read moreget the job done. We have used them for some serious jobs in our home such as replacing the main water valve, water heater replacement in our attic, replacing plumbing pipes, shower plumbing, sink plumbing. During the freeze of 2021 we lost a huge Oak tree and the root-ball busted our main water line to the home and they did a fantastic job getting our home repaired. Their customer service team is A+ amazing as well.

I have been using Fast Plumbing for years and never had a bad experience. Melissa is always so…read morehelpful over the phone, and the plumbers that come out have been courteous and efficient. They also understand prioritizing and triaging so if you truly have an emergecy they will be there to help you right away. Once I had a major leak under the slab and in getting multiple bids they came in as the only reasonable solution. Not the cheapest but reliably great work and great value.

The reason I do not recommended this company is because in my experience this company does "shady"…read morebusiness in partnership with crooked Douglas Foundation repair(https://www.facebook.com/DouglasFoundationSolutions) Douglas Foundation repair add me to their contract they do plumbing test (part of the products list) but doesn't clearly disclose or explain that there is a condition to the plumbing test and the company they work with (Gardenhouse) will charge you $2000+ for it. The reason I'm holding garden house plumbing company accountable is because they should, prior to the foundation work, check to see if they have what is needed for the hydrostatic plumbing test and quote how much it will cost if there is will a cost. With that making the home owner aware of how much to expect to pay and giving the opportunity to choose to continue with the foundation work or choose another contractor. When there is a condition to the test and that this condition voids the warranty the lack of transparency is a total disregard and disrespect with the consumer. Marco Munoz did a great job explaining but only provided this explanation of the hydrostatic plumbing test per my request after the foundation work was done and I found out I'd get no warranty for it. This should have been provided along with the contract since Douglas Foundation assigns then to do the testing. If they are a reputable company and respect their customers I hope they will stop doing business in partnership with crooked, dishonest Douglas Foundation repair.

We called in for out water heater to be replaced and they got on it and got it done in timely…read moremanner. Very professional work by Mike. He went further and beyond to make sure the works got done right. Very friendly guy to work with. Great pricing too.