I'm leaving this review to share a balanced but honest account of my experience. While the end…read moreresult of the project was acceptable, the process was far more complicated and frustrating than it needed to be. The sales interaction set the tone with high‑pressure tactics, including statements like "this price is only available today." We moved forward anyway because we knew we wanted the work done. When I later asked to adjust the scope, the salesperson resisted for nearly ten minutes before agreeing to send a revised contract. The first crew delivered solid work on the drain line and concrete, but the vapor barrier installation was sloppy--uneven trimming, gaps, and inconsistent application. They also removed a board supporting the incoming water line without explanation, leaving it hanging from a wire and damaging the clamp. Their initial attempt to "fix" it involved taping the board to a pipe, which was not a proper or safe solution. The sump pump outlet was also installed in a way that caused the discharge pipe to partially block it, putting pressure on the plug. Communication was another major issue. I was never given a dedicated point of contact. I had to reach out to the salesperson again just to report problems. He forwarded my concerns to the office, and I was eventually contacted by Christal. She was professional and genuinely helpful, but her phone number repeatedly showed as disconnected, and only some text messages went through. I had to call the main line each time and ask to be routed to her. A week later, two crews returned and corrected the vapor barrier, repaired the board, and moved the outlet so it was no longer obstructed. The final work met expectations, but the overall experience involved unnecessary sales pressure, communication challenges, and multiple days off work for corrections and inspections.

Guys just left my house after two visits, just finished raising a driveway slab and fixed a…read morewalkway. Couldn't be more professional, dont look any further this is the choice for your repair. Marty and his partner went the extra distance, the void beneath the slab was so bad that it took two visits but they got it done and in this sweltering heat both times. Got two estimates and they were the best value and quality. Thank you for sending a great crew, I feel bad that I didnt catch the young guys name he was a wonderful partner to Marty. Trust your homes repair to JES and they came up from Ashland VA to Stafford.

Excellent diagnosis of the problem and actions to remedy it! Fine and comfortable service, quick…read morecleanup and appropriate charge!

Neighbor was having his 2 car garage floor redone. I had been putting off having my one car done as…read morebuilt in 1947 and had some major cracks. Brad came up and looked at it and we agreed to do only the half that was cracked. They had it torn out and prepped same day. Poured the next day. Price was excellent and workmanship was wonderful. They even patched some walls that were a little suspect. I highly recommend this group! Thanks

From the easily arranged estimate by a very professional Maurizio to an impeccable install by…read moreMiguel on New Years Eve Day we highly recommend with the greatest confidence hiring NVWaterproofing to install a new sump pump in our finished basement. They can provide any solution to your concerns and help you decide financially your best option. We trust this amazing group . Miguel worked for hours and cleaned up perfectly. He was so professional !

Service and repair did not meet expectations. Clear expectations were not set and it is u…read morebelievable to me that leaving a finished product (see picture) is acceptable.

Received 4 quotes they wanted me to do work that was not needed. Huge waste of time and said I had…read morea week to make a decision

I contacted Value Dry via a contractor referral site where they had excellent reviews to waterproof…read moreour basement & install an egress window in our basement. It took them days to respond. That was the first red flag. When they did respond via the referral app, they said "Good morning, Thank you for reaching out to Value Dry Waterproofing, unfortunately we have been unable to reach you but will keep trying..." No one from Value Dry tried to reach me. That was the first real contact from them. According to the referral site, all contact should be done via the referral portal for everyone's protection. When I spoke to the person to make an appointment, they insisted that "all homeowners" be present for the inspection & that we needed to set aside 2.5 hours for it. They would not make the appointment unless we were willing to commit to those conditions. So Shane, their inspector came by, showed us movies to explain everything, then spent roughly 1.5 hours looking things over then measuring & drawing diagrams & working up a proposal. Then he sat me down to explain it all, go over the proposal & answer any questions. His initial "MSRP", that's what he called it, was for $31,085.25. When I balked, he quickly started lowering the price. For the egress window & well the price was $20,000!! He offered to price match any other offer we obtained for the waterproofing, which he managed to lower near $8,000 because we didn't want this or that or absolutely need this or that. I felt like I was at a car dealership & negotiating the price & options for a new car. Shane left me feeling like he was more interested in up selling us, than helping us solve our problems. He could fix our basement water issues but the priority was profit. Shane arrived promptly at 4:00pm & left at 7:30pm. We were flabbergasted that this company had so much time & effort to spend on this. Again, it reminded me of the time and effort it takes to purchase a car. Too much time, too much money, & I felt kind of abused by this company by the time Shane left. Guess what, we aren't hiring them. Caveat Emptor!! UPDATE: We have since hired another company that came in after Value Dry (see my other reviews to see who we hired) and they have excellent reviews (not just from me). Their salesman did a thorough evaluation, explained everything, offered a larger scope of work (comparing apples to apples) without trying to sell fancy unneeded add ons. Their price was still thousands of dollars lower than Value Dry. Their guys did excellent work. Whatever defense the Owner of Value Dry gives & does not want me to judge them by price or the amount of time their salesman (who was a gentleman) wasted, it ALL figures into a review. So again, caveat emptor or as Sy Sims used say "An educated consumer, is our best customer!"

Upon our basement continuing to leak with heavy rainfall we desperately needed a sump pump…read moreinstalled to help mitigate potential damage. We reached out to S&S Waterproofing due to them being a local small business. They were so professional, timely, communicative and punctual. The crew was respectful while working in our home and they did a great job cleaning up all the scraps and debris left from the job because our drywall needed to come down and concrete needed drilled through. They quickly realized we needed footers as we are in an older home and there weren't any. They had the materials already available and only charged a small portion additional. I'd definitely recommend this company for anyone looking to have similar work completed!

Crew worked hard. Customer service could have been better. Looking forward to next rain to see if…read morerepairs took.

Phil came out to look at my foundation. Very honest and professional. I would call them again and…read moretrust their pricing.

Professional. Smart. Honest. Personable. Problem solvers…read more From the initial request for estimate sent online, to the communication call backs, to the site visit and insight, Phil and the Levelift team were phenomenal. My parents have an older house that appeared to have potential foundation issues. Phil took his time with me and my elder parents, assessed the foundation, and made detailed recommendations for next steps that saved us a lot of time, effort and money. Big thank you to Levelift. Feel good knowing you can trust their integrity.

We've used this company three different times for various foundation‑related issues, and every…read moreexperience has been exceptional. Their team is consistently professional, responsive, and a pleasure to work with. Most recently, we needed their help to repair a support post under our outdoor deck that had begun to rot due to poor drainage. They not only fixed the structural issue quickly and thoroughly, but also installed a proper drain to prevent the problem from happening again. Their pricing has always been very reasonable, especially considering the quality of their work and the speed of their response. It's rare to find a company you can trust repeatedly, but they've earned that trust every single time. Highly recommend.

We first used DD 22 years ago to waterproof our basement. Recently we noticed some mold. We called…read morethem to come out and take a look, as there is a lifetime warranty their work. Antonio found that one of our sump pumps was broken, resulting in some moisture build up, and the associated mold. All that needed to be done was some minor mold remediation and replacement of the pump. Contrast that with two other estimates we had obtained (before we remembered the warranty) that didn't find the faulty sump pump, and wanted to replace drains and do major mold remediation for thousands more dollars, rather than just treating the moldy area. To top that off, I called on a Friday, they were able to come by and assess the situation the same day, and do the work the following Monday! No waiting!

I have been dealing with a foundation crack that has let water in the basement for 3 years…read more Finally I contacted a true expert. I sent Sam an email through is website and received an immediate call. Sam came out to my house on a Sunday and walked me through the process. No sales pitch, no non-sense, down to earth, and personable, just what I was looking for. I need someone to fix it once and for all! The work looks great. Sam's crew left our yard and basement spotless in a better condition than it was in before they got there to do the work. I have complete confidence that this pesky crack will no longer be a problem for me. I highly recommend.

Disappointing service. We initially purchased a basement inspection by Sam on Angie's List. While…read morehe's quite personable and gave a great report, he didn't notice the basement leaks etc until we pointed it out. However as I said, he's personable. Fast forward a year, and we're finishing the basement. Our contractor went to put in the new plumbing and our foundation was a mess. Got two quotes for sump pump systems, one from Sam and one from our contractor's work experience. About the same, so we went with Sam. Sam never showed up but sent his team who appeared to work hard and diligently. Older house so they broke the main sewage line leaving our house. Our problem of course. Later, luckily before we put in carpet, noticed the middle of a room was leaking from the floor up. Looks like they agitated the line running to the upstairs laundry room. Again, our problem. A year later, the pipe that runs to our line that goes out to the culvert, is leaking all over our concrete patio. Contact Sam (third time) and he tells us, not his problem, call a plumber - should be an easy fix. Call the plumber, he comes out and says no i'm not going to fix it because this is such a poor design that it will just happen again. Oh and by the way you are lucky that the water never froze in this pipe (the design has it going "uphill") since that would have broken your sump pump. Now, we have to investigate how to re-design the layout and plumber will come back to fix. Thanks Sam - no expertise or service provided.