The owner of this company was SO helpful on getting my 75 inch Samsung tv smart hub to reconnect to…read morethe internet. It took cutting power to the tv, powering up again, entering the internet password, and streaming was enabled. I highly recommend this company for any tv service needs. Thanks again!

Frank was able to eventually fix our old tv that we didn't want to replace. Ended up taking over a…read moremonth waiting for parts and $140 plus later to repair it. Cost depends on size of TV. Overall Frank was very nice and helpful and kept us informed on what was going on plus delivering the tv after repair, I'd say call Frank and save the environment/recycle.

Given the perceived complexity by an amateur techie (me), I knew I couldn't tweak my home network…read moreany more than it already was. I had an abundance of hardware that was both unnecessary, and not working as it should. If you're paying for high-speed internet (100+ mbps) and are getting far less, you owe it to yourself to get it working correctly. I called Electronic Minions for help troubleshooting my home network. They responded to my email on Friday, came out for a preliminary assessment on Monday, and completed the entire job on Tuesday. Harris (the owner) is a networking guy. He knows how to go about troubleshooting home or business networks. While he, like most other tech services, have preference on brands of products, he's transparent and honest. He diagnosed my issues, suggested a fix, charged me his cost for the hardware, and a reasonable cost for installation. He's prompt, knowledgeable, and will offer you options at varying cost that you can consider before signing below. Is it cheap? No. Should it be? Absolutely not. Our house has doorbells, cameras, phones, media players, TVs, game consoles, thermostats, and computers. Literally dozens of devices that rely on a fast, consistent signal. I feel like he charged me a reasonable price, will follow up to ensure that it works as advertised, and was open and honest in troubleshooting and offering a solution. Well done Harris, you did a very good job.

My daughter noticed our OTA antenna worked its way out of the chimney and needed reattaching. Still…read moreworks. I contacted several companies on Yelp. The fee I was quoted for it by EM was $250 flat. I thought that steep, it's about what I paid to have it all installed including the cost of the antenna 6 years ago by the now retired Cliff at Atlanta Antenna. While the chimney is on the second floor, it's accessible by climbing from the first story over the garage. Anyway, sent photos from the ground and was basically told it would be easier to replace the antenna for the $250 plus the cost of the antenna. What? Anyway, found someone used by a home theater installer and he did in 20 minutes for $150, closer to what I expected to pay Pros Got back to me fast Cons Price EDIT: The person who came and did the job, whose name I got from Franco at Smart TV Installation of Atlanta, quoted me $150 over the phone after I sent him photos.

On 11/11/24 I arrived for my 11AM appointment at 10:30AM. I was immediately greeted by Kevin and…read morehe assisted me with my car repairs as he was finishing up with another customer. All I can say is Kevin & Juan NEVER FAILS!!! If you're looking for EXCEPTIONAL & OUTSTANDING quality repairs and customer service then Hi-Tech is the place to be. The customer service and the repair value are unbeatable. This is my second repair service here and both times I was very very very pleased. It was definitely the Value, Outstanding Customer Service and the quality repairs for me. Trust me, you will not be disappointed. Very much appreciated.

I visited EuroFed for a diagnostic test as my Audi Q5 entertainment display was not working. They…read morediagnosed a blown Amplifier and offered a $4500.00 repair. Upon a friend's recommendation, I contacted Hi-Tech. I spoke with Juan, who invited me to bring in the car for inspection. The next day, Juan quickly confirmed the Amplifier issue and offered to fix it immediately. In just 60 minutes, Juan resolved the problem, and the repair cost was only $400.00. Juan is the best out there if your car has electrical problems. I have a new friend.

I made an appointment here to get a new battery in my iPhone. When I walked in I was warmly greeted…read moreby Tyler. He was super friendly. As a new employee you can tell he is still in training but it is obvious they have hired a great employee in him. I knew the battery would cost me $49.99 but was surprised to hear that they charge $19.99 on top of that for labor. I got a written estimate and left knowing they would call me when it was ready. I received a call within about two hours telling me my phone was ready. When I walked back in Tyler was the only one in the front working. When he went to ring up my charge it was almost $82 instead of the $73 I had been quoted. Tyler apologized profusely and said he had not added in the $6.99 parts processing fee. As a new employee he is still learning but this really annoyed me since I was already irritated that there was an additional labor fee that I wouldn't be paying at the Apple store. Since he was new and felt really bad I just paid my bill and left. I received a survey from them a few days later and expressed why I wasn't a happy customer. I received a call from the manager, Ryan, wanting to follow up on my survey. I returned the call a few days later when I got back to town from a trip. I was told I would get a call back from Ryan that night. I never heard from him. A few days later I called again and was pretty annoyed. Ryan was very apologetic and wanted to make things right. This is why they ended up with five stars from me. I felt like Ryan really listened to what I had to say and accepted responsibility for their error. He wanted me to be a happy customer and wanted to step up and fix where they dropped the ball. As a customer, I know places are going to mess up. What is important to me is how they handle their mistakes and I feel Ryan and Simply Mac did a great job with that. I would go back.

You guys rock! I love coming to your store! Every time I come in I get friendly, helpful service…read morewith no sales pressure. Employees are willing to spend as much time with me as I need -- I never feel rushed. I came in to buy a new Mac to replace my 2014 MacBook Air and the first thing Ryan did was ask me about how I use the computer, etc. Then he said I don't need a MacBook Pro, just another Air. When does a salesperson ever DOWN-sell you something??? He patiently answered all my questions in layman's terms so everything was easy to understand. Coming into Simply Mac is SO much better than going to the Apple store. Just walking into the crowded and hectic Apple store makes me anxious and nervous! Simply Mac is so much more relaxed and comfortable. I HIGHLY recommend Simply Mac for all your Apple needs! They know how to treat customers right.

I had a less than positive experience at another Best Buy, so we decided to drive a little further…read moreto the store in Kennesaw. I was purchasing a new phone for one of my family members. Wes, the service associate and AT&T certified advisor, helped us. He was friendly, knowledgeable and very professional. He answered all of our questions and ensured that the new phone was set up correctly. At one point, we had a request that required a manager's assistance. Taj, the assistant store manger, came to save the day and help us complete the entire transaction. The only reason I'm not giving a 5 star review is because I later found out that they had attached our newly purchased Total Tech and Apple Care to my wife's account, not mine. This was an account that my wife had not used in over 12 years, and it was attached to an email address which she no longer has access to. I ended up spending 2 hours on the phone with Best Buy Customer Service twice, and nobody was able to transfer the Total Tech and Apple Care to my account. So, I was pleased with the service and support provided by Wes and Taj but later ran into lots of headaches when dealing with Best Buy.

Terrible after purchase service.... and calling the store is USELESS... Been on hold 38 minutes for…read morethe rep to say... can't help you

Zero Stars for Zero Help: Best Buy Cumming, GA (Market Place Blvd)…read more This review is specifically for the Best Buy located on Market Place Blvd in Cumming, GA. It is the most basic things that matter in retail, and when your employees won't even acknowledge an in-person request, it makes the entire company look inept and weak. My request was simple: a warranty replacement for a Zagg screen protector, a product and service I had previously purchased. The last time I needed this service, I went to the mobile department, and it was fast, easy, and seamless. This time, the experience was a complete, hostile disaster. The mobile department was unstaffed. I asked several employees who were standing nearby for help and got nothing but blank stares or swift dismissals. The "greeter" at the front door was equally useless, looking at me as if I was asking them to donate a kidney. I finally learned I needed to go to Geek Squad. When I was eventually helped, the agent acted as if merely talking to me was a huge favor. He put in minimal effort to look up the original purchase, promptly telling me the item wasn't in my account and that I must have gotten it elsewhere. I pulled out my phone, easily found the original purchase online, and showed it to him. He shifted his tactic, condescendingly stated the phone was "too old," claimed they no longer carried the product, and told me to call Zagg myself--and that was the end of his assistance. He was rude, dismissive, arrogant, and had zero professionalism. It is literally as if the staff went out of their way to be rude and unhelpful. Best Buy Cumming must be doing fantastically well, because they certainly don't act like they need or want customers. I don't know who the current manager is, but once upon a time, Best Buy had excellent service. This was a hugely frustrating and disappointing experience. I received zero help on a warranty service I was owed, and it was such a simple, little thing. As I said, if they can't do the basics well, why trust them with the big stuff?

Very disorganized in this establishment. My girl found out that this is the only Best Buy location…read morethat does speaker installations and came to get her new speakers installed. They told her that she needs to order the parts (the customer service representative gave her the exact parts to order) then come back with an appointment. I returned with her and after an hour of waiting the mechanic then told us that we have the wrong part ordered. He said it was due to her car being the last year of it being the generation of that model it wasn't updated in their systems. Again this is her 2nd time here and she has to come for a 3rd time simply for a speaker installation. Thank you for saving us so much time!

Ahmadur did a great job of getting me an even greater greater credit limit. Sikdar was great about…read morefinding me the best price for z washer z'd dryer!

Samrawit did a great job as a customer service rep I would definitely recommend her to anyone…read moreshopping! Thank you