Nobody enjoys having to buy a new car - or dealing with car salesmen... but it was less painful…read morethan expected! Certainly is a one stop shop for sales, financing, repairs, etc.. Hope my car works for the next 30 years and that I never have to go back. If it doesn't I'd be open to returning! :-)`

I rarely leave negative reviews, but my experience with Koons Tysons Toyota was by far the worst…read morevehicle purchasing experience I have ever had. I purchased a 2023 Toyota Tundra Limited TRD Off-Road i-FORCE MAX while deployed overseas with the U.S. Coast Guard. Because I could not be present in person, my father handled the purchase on my behalf using two properly notarized Powers of Attorney--one through USAA for financing and one specifically authorizing the vehicle purchase. The process immediately became frustrating when the salesperson I was working with did not know what a Power of Attorney was, and the sales manager stated he wasn't even sure whether the dealership accepted Powers of Attorney. After waiting for them to figure it out internally, they eventually confirmed that they would. The financing process was even worse. I was already pre-approved through USAA, yet I was repeatedly told the dealership could not complete the transaction using USAA's normal funding process unless I provided a physical check or financed through the dealership. After hours of phone calls and back-and-forth discussions, I was pressured into completing a finance application despite already having financing secured. Ironically, once my father arrived, the dealership was able to complete the transaction through USAA anyway. The biggest issue was the condition of the truck itself. Prior to purchase, I specifically asked about the vehicle's condition and was sent photos and a video. At no point was I informed that the truck had significant body damage on the passenger side bed, including a large dent and multiple scratches. None of this damage was disclosed in the listing, by the salesperson, or by the sales manager. My father only discovered the damage after driving approximately six hours to the dealership. At that point, I had already invested considerable time, effort, and money into coordinating the purchase from overseas. The dealership's solution was a $250 discount. The actual repair cost exceeded $900. To make matters worse, the truck was advertised as including a Toyota bed cover. When I received the vehicle, the mounting rails and drainage system were present, but the actual bed cover itself was missing. If equipment is not included, it should not be advertised as part of the vehicle. What bothered me most was the lack of transparency throughout the process. As a deployed service member purchasing remotely, I relied entirely on the dealership's representations regarding the vehicle and the transaction. Instead, I encountered confusion, pressure, undisclosed damage, and inaccurate advertising. I love the truck itself, but the buying experience was extremely disappointing and is not one I would recommend to others, especially anyone attempting to purchase a vehicle remotely.

My Service Advisor, Aria Moshrefi, at Tyson's is amazing! I was there for a service appointment…read morewhich he scheduled and arranged for a loaner. Everything that needed to be checked or adjusted was handled. He remained in constant communication and two days later I was able to get my serviced and repaired car. Excellent service. He also arranged for body work to be accomplished while I am on vacation. Thank you!

I feel incredibly fortunate to have Aria, such an experienced and efficient person, to help me.read more

We drove about an hour from Waldorf to view a 2015 Jeep Wrangler Rubicon that we were seriously…read moreconsidering purchasing. Before making the trip, we specifically asked the sales representative whether there were any issues with the vehicle and were told there were none. We were also informed that the vehicle had recently been serviced. Upon arrival and inspection, we observed an active oil leak. At an $18,000 asking price, we expected the vehicle to be mechanically ready or at least for any known concerns to be disclosed prior to our visit. When we attempted to discuss pricing in light of the issue, we were told there would be no movement. The staff was professional, but the situation was disappointing given the time invested. Buyers should thoroughly inspect vehicles before making a purchase decision.

I am extremely disappointed with my experience at Koons Chevrolet on Chain Bridge Road…read more I traveled from another city to purchase a vehicle after believing everything was in place to complete the sale. I arrived at the dealership with a check from my bank in hand and had been working with Jonny throughout the process. I fully expected to leave with the vehicle that day. Instead, I was informed by Jonny, after speaking with the manager, Felipe, that the vehicle was "already being sold to someone else." What made the situation even more frustrating was learning that the vehicle was sold while I was still at the dealership because another customer was putting money down and financing the purchase. From my perspective, it appeared that my ready-to-buy offer with secured financing from my bank was passed over in favor of a transaction that was more profitable for the dealership. The most disappointing part wasn't simply losing the vehicle--it was the lack of transparency. Had I been told the vehicle was actively being sold to another customer before I made the trip, I could have avoided spending hours traveling and rearranging my schedule. Instead, I made the drive, arrived prepared to complete the purchase, and left empty-handed. I understand dealerships have the right to sell vehicles to whomever they choose. However, customers also deserve honesty, transparency, and respect for their time. Traveling from another city with financing already secured should not end with finding out the vehicle was sold while you're sitting in the dealership. Unfortunately, this experience left me feeling that my business was not valued, and I cannot recommend Koons Chevrolet based on how this transaction was handled.

I brought my 2022 Audi A4 to Audi Tysons Corner after multiple warning lights appeared, including a…read more"Drive System Malfunction" message and a check engine light. The vehicle was still driving normally. The dealership diagnosed fault code P016900 ("Incorrect Fuel Composition") and charged me approximately $229 for diagnostics. However, no physical fuel testing, fuel sampling, or injector testing was performed. The diagnosis was based primarily on electronic fault codes and clearing the codes. At the same visit, I was presented with a recommendation for a fuel injector service costing over $600. Later, during the consumer complaint process, the dealership stated in writing that there were no diagnostic indicators of injector failure and characterized the injector service as preventative maintenance rather than a repair tied to a confirmed defect. What concerned me most was that the dealership strongly implied poor or contaminated fuel was the issue while later admitting in writing that they do not perform fuel quality or contamination testing. Afterward: - the vehicle continued operating normally, - an independent mechanic later found no fault history, - and the vehicle passed Virginia emissions and safety inspection. I filed a complaint with Fairfax County Consumer Affairs. The county specialist handling the matter took the complaint seriously, requested additional dealership responses, and even asked the dealership to consider a refund or partial refund. The dealership declined. My concern is not that a fault code existed. Modern vehicles generate fault codes all the time. My concern is that conclusions and expensive recommendations were presented without confirmatory testing, while the actual diagnostic documentation did not demonstrate that the full Guided Fault Finding process outlined in Audi technical procedures had been completed. I encourage customers to ask detailed questions about how diagnoses are confirmed, what testing was actually performed, and whether recommended services are tied to verified defects or are simply preventative maintenance recommendations.

We had such a great experience at Audi Tysons Corner. My husband and I ended up driving home in two…read morecars, and the entire process was smooth, efficient, and surprisingly quick. A big thanks to the GM Sam and his team. And Arthur was awesome, very knowledgeable about the cars, patient, and genuinely helpful. He took the time to walk us through everything and made sure we felt confident and comfortable throughout the process. There was no pressure, everything felt straightforward, and a true luxury experience from start to finish. We'll definitely be back and highly recommend them to anyone looking for a great car experience.

Nestled into the Dealer District of Tysons Corner (that's what I call it anyway - there are about…read morefour or five car dealerships right next to each other) you will find Ourisman Honda of Tysons Corner (no apostrophe in Tysons!) The staff here are friendly, and service is quick and efficient. I dropped off my car for a tire replacement, state inspections, and emissions testing around 8:30 AM and it was all done by lunchtime. The shuttle took me to and from my office. Kelvin was a friendly and helpful service advisor, and the shuttle driver was nice too. I like how on the report of services you need, they distinguish between things you urgently need and work that you should have done but isn't urgent. It's all very convenient, with availability by text, phone, and online. Very helpful for people who work during the day and can't stand by a phone waiting for a call that may not come for a while. And they're open Saturdays, with good long hours. That's very helpful too for those who work Monday-Friday. It may be more crowded on Saturdays, I can't say since I didn't go on a Saturday. The website to set up an appointment is a bit clunky as not all types of appointments are listed (they don't have tire replacement/repair, which I'd think is pretty common) but there's a box to explain in detail what your issue is, and the staff listen to you and talk to you when you arrive. As is typical of dealerships in this area, where space is at a premium and very expensive, the procedure to get in and out can be kind of tight, but it's better and more efficient than most around here so I can't really complain about that.

I had an excellent experience with Jalal at Honda of Tysons a couple of weeks ago. I had been on…read morethe hunt for a new car for a few weeks and had been to quite a few dealerships. Either they didn't have the exact car/color I wanted or their price point was too high. When I reached out to Honday of Tysons inquiring about the car I wanted that was listed online, they actually didn't have it. However, Jalal was able to get the car I wanted delivered from a dealer in Baltimore. I was able to negotiate a good price point and puck up may car the same day. Jalal was constantly in communication with me the entire time and a pleasure to work with.

Hats off to Carlos Coreas and his Service Department team at Stohlman Subaru…read more My 2025 Outback was suffering from a recurring parasitic drain of the battery. The Service Department of the dealership I'd bought the car from sends you into voice mail hell, promising a return call that never occurs. After two consecutive days of requiring jump starts, the car was trucked to the nearest Subaru dealership - Stohlman on Route 7 in Vienna. Carlos and his techs worked diligently to determine and rectify the root cause. I was kept well informed throughout the process. They were at all times professional, courteous and communicative. I cannot recommend him/them highly enough. As for that other non communicative dealership from which I bought the car, that will be a Yelp review for another day.

This place jacks up the prices on parts and will try to make your warranty invalid. Was quoted for…read morea part at twice the cost of every other dealership online. Additionally, brought in my car for a COVERED WARRANTY REPAIR and was told that my warranty was invalid bc of a 3rd party part that was installed. They declared this without proof and without running a single test. When I told them that this was against the law, they then fixed my car under warranty.

I would give more stars. My VW convertible car's engine light came on when I was out of state…read more Stohlman's went out of their way to make an immediate appointment for me. Of course when I got there the engine light was suspiciously silent. However they ran diagnostics and sent pictures showing my breaks (which had been feeling off) were in need of repair. They fixed the breaks, changed oil, put in fluids and whatever else goes on with a check up. They recommended new tires soon. They finished all the work in one day!!! Picked me up about 30minutes away from the dealership (just six miles but you know-upper VA/DC traffic.) and charged me less than what I expected for the entire deal. Every single person from receptionists, to mechanics, to appointment staff to driver was kind and considerate. I am quite pleased. Dealers and car repair people are often maligned. Go to Stohlman, you will not regret it. I am soon moving up there part time. You can be sure I will return.

I walked in with two bum keys. I was thinking that it was going to cost me an hour leg and I would…read morehave to wait for days or hours. Sam kang and one of the other reps whose name I didn't get unfortunately who was very nice. Took my keys and gave them back to me in less than 15 minutes! And they both work I cannot believe it. Thank you so much stohlman Volkswagen!

First, arriving at the dealership we encountered a salesman who had absolutely no idea what he was…read moretalking about. So bad he told us to "google" for basic information he should know about. After that encounter my husband and I decided to leave. But, before leaving, we saw one more vehicle we were interested in and got put with another salesman who happened to be great. So, if you really want a car at this dealership, ask to speak with one of their top salesperson or someone who knows what they're talking about for a good experience.

I am extremely disappointed with my experience at Koons Chevrolet on Chain Bridge Road…read more I traveled from another city to purchase a vehicle after believing everything was in place to complete the sale. I arrived at the dealership with a check from my bank in hand and had been working with Jonny throughout the process. I fully expected to leave with the vehicle that day. Instead, I was informed by Jonny, after speaking with the manager, Felipe, that the vehicle was "already being sold to someone else." What made the situation even more frustrating was learning that the vehicle was sold while I was still at the dealership because another customer was putting money down and financing the purchase. From my perspective, it appeared that my ready-to-buy offer with secured financing from my bank was passed over in favor of a transaction that was more profitable for the dealership. The most disappointing part wasn't simply losing the vehicle--it was the lack of transparency. Had I been told the vehicle was actively being sold to another customer before I made the trip, I could have avoided spending hours traveling and rearranging my schedule. Instead, I made the drive, arrived prepared to complete the purchase, and left empty-handed. I understand dealerships have the right to sell vehicles to whomever they choose. However, customers also deserve honesty, transparency, and respect for their time. Traveling from another city with financing already secured should not end with finding out the vehicle was sold while you're sitting in the dealership. Unfortunately, this experience left me feeling that my business was not valued, and I cannot recommend Koons Chevrolet based on how this transaction was handled.