Wonderful experience. Your management team was outstanding. J'Ana was especially helpful in her concern for me and her commitment to the Pohanka family. read more

What A Difference... Every recipe has ingredients that are noticeable upon encountering. At Pohanka Hyundai, that noticeable ingredient is Mr. Sean Tolton. Sean takes his calling to Customer Service seriously. He goes the extra mile to ask the questions that will help the customer better understand the situation at hard in order to make the best decision. Mr. Tolton is joy filled, easy going, knowledgeable, relatable, patient, caring, genuine, and professional. I have been blessed to have my car serviced with his assistance for years. There is absolutely no better service provider breathing. If your Hyundai stands in need of service, regardless of where you purchased it, please visit Mr. Sean Tolton and the team at Pohanka Hyundai because they will get you right. read more

The best way to improve this location is to get rid of the parts and services department and just let this be a dealership to buy cars. There is a culture of dishonesty at this location in the back and no matter how much you remodel the building, the negativity will never go away. The service employees are dishonest, deceptive, dishonorable, and some are thieves. I have had them damage things multiple times and blame me for it when what was damaged wasn't before it was in their possession and one time a service employee stole money out of my car. You can buy a car if you want to but NEVER...EVER use the service department. They cannot be trusted at all and I believe the people inside the office of the service department knows the mechanics and service workers cannot not be trusted because anytime you call them out, those people inside get real quiet and start walking around to avoid being around the confrontation. read more

My original review somehow fell off, so I'm reposting to ensure others can see it. Also, noting that I tried to call the General Manager who asked me to call him in response to my reply, but the number just connects you to the main Pohanka Hyundai switchboard. There's no option to speak with the GM. Beware! Keith was kind and personable, but I left feeling disappointed and taken advantage of. I came in for a brake issue and paid over $1,051 for brake pads, rotor work, and an oil change on a 2016 Tucson -- with $697 in labor alone, higher than what friends pay at BMW dealerships. My invoice describes rear rotor replacement but no rotor part number appears anywhere on my paperwork, leaving me uncertain whether that work was actually performed. I was also steered toward starting a warranty claim process that I'm likely ineligible for as a second owner -- something that should have been disclosed before I went down that path. I trusted my Hyundai dealer to treat me fairly. Instead I felt upsold at every turn and unclear about what I actually paid for. I won't be back. read more

Pohanka Hyundai - This was my bill - Car Dealers Near Me - Capitol Heights, Maryland

You can't even get through to talk to anyone it's been 2 days of me trying to get a hold off someone

My most recent experience at the service department at Pohanka Hyundai was pleasing and satisfying. I left my car off the night before. i received a call the following morning to tell me of additional services that was suggested. I knew it was time for this, so I gave authorization. The car was ready when promised and Mr. William Bishop, our service adviser, was very helpful and professional. Great management leads to good servic. Thank so much Team. Bob & Linda Gaines read more

Best customer service from service and parts . Respectful and friendly staff. Took great care of me and made me feel welcomed and were very polite and helpful. read more

Customer service and attentive service as well as quick turnaround time for completed work.

Thank you Will Bishop for your honesty, kindness and professionalism. I truly appreciate you being a up front person in letting me know what is and not needed for my vehicle at the present time. Finding a trustworthy customer service person makes a huge difference, I will definitely continue to bring my vehicle back to him in the future! read more

Gabriel in sales and the finance manger were awesome. They were very attentive and helpful. I will be back.

Trash now my engine light back on after they supposedly fixed it $700 later back in July! Trash trash trash! I will be contacting my bank again with this as I will get my money back! Theft of services for sure! read more

Pohanka Hyundai - 12/28/2025...yeah thought ya'll fixed it! - Car Dealers Near Me - Capitol Heights, Maryland

I purchased a vehicle from Pohanka Hyundai, Capital Heights on February 14, 2025, and traded in my 2023 Volkswagen ID.4. The bill of sale they issued has incorrect vehicle information -- specifically, the wrong VIN was listed, for a car that is currently owned by my husband and not even in my name. The car I traded in is now registered in VA under the VIN number for the car still in our possession. This isn't a minor typo. Errors like this can cause real problems with registration, title transfer, insurance, and taxes. I flagged it with the dealership immediately and have been trying to get it corrected for over a month. Since then: I've called, emailed, and sent items via UPS a number of times with no resolution. They have not communicated with me, and I am being told nothing. No corrected paperwork has been provided. I have since filed complaints with the MD Investigations Unit, the BBB, the MD Attorney General's Office, the VA Board of Appeals, and Pohanka Hyundai National Consumer Affairs. All of these agencies require at least 30 days to respond. In the meantime, we have a car sitting at home with dead tags that we are paying for and cannot drive, and no one at Pohanka Hyundai is taking responsibility for their own error. If you're considering buying from Pohanka Hyundai, check every detail on your bill of sale before you leave the lot -- and be prepared to fight for basic follow-through if something's wrong. A dealership that can't get a legal document correct, and won't respond when asked to fix it, is not one I'd trust with a purchase this size. I'll update this review if/when it's resolved, but as of now: proceed with caution. read more

I brought my car in for routine maintenance and Sean was great he provided top notch from the beginning all the way to the end. I will always come back to get my car service here. read more

Another SMOOTH service. Thanks Pohanka for your consistent professionalism and timely service. read more

Pohanka Hyundai - Car Dealers Near Me - Capitol Heights, Maryland

See all

Quick and prompt service. Job done right the first time. All around great experience. read more

See all

I want to give a shout out to Jonathan (salesman). He was awesome. when I walked through the door he greeted me and made me feel welcome and I didn't have to search for someone to help me.He took the time to listen to me and pay attention to what I wanted and not what they wanted to sell me. He took the time to explain the vehicles that I was interested in and test drive them.The finance staff was also very accommodating and they paid attention to what I wanted and helped me meet my financial goals. I am very please with this facilty. I would recommend that you use this location if you want to be heard. If they don't have a color - believe me, they will find it. Ask for Jonathan. read more

I have always had a good experience with the Service Dept. They look out for me and my vehicle. Even found a mouse nest under my turbo cover and told me how to prevent it. And let's talk about the massage chair! What dealer has massage chairs? I wait for my vehicle to be serviced just so I can sit in it. read more

Great customer service, thorough and communicative. I particularly appreciated Soko Massaquoi's professionalism and assistance!

Excellent customer service! I went to have my vehicle serviced. Mr. Bishop constantly displayed professionalism during my entire visit. I really appreciated the video that was sent to my phone, showing me they were currently working on my car. Every visit to this location is always pleasant and I feel that they've taken really good care of my car. I would definitely recommend them to anyone! read more

I have always been greeted as soon as I arrive. Everyone is always so nice. I am usually updated as to how long the work is going to take. The waiting area and rest rooms are always well maintained. read more

Pros: Appearance of facility Cleanliness of service center/waiting area Professional appearance of service personnel Greeted as soon as I arrived Addressed respectfully I was kept informed of the status of service My total wait time was a few minutes over 2 hours I appreciated the much needed car wash Area of potential growth: Where things fell short was when I needed to leave in time for another appointment. I saw my car in the parking lot and assumed I would be finished soon. When I asked about how much longer, I was told ~ 15 minutes. While I was waiting I took a personal call on my cellphone and walked outside. The same young man who told me that the hold up on my car was because he needed to take pictures, was on his phone outside at the same time I took my call. Because of this part of my experience, I did not feel valued. Simply wished he had taken care of business first. read more

Paid $1.3K to "fix" engine light issues, engine light still on and left the dealership with no solution because they couldn't figure out how to resolve it. Service representative was great, however services actually rendered did not resolve my engine light issue, which is still on by the way. No loaner car option after repeatedly keeping the vehicle in a two week span of "diagnostics and figuring out the problem". The least you could do was provide one, especially if you wanted to convince me to upgrade. I would've actually purchased a newer car, had I been taken care of a customer. This leaves me a as a Hyundai customer having to go to another dealership and having to pay to figure out the issue. This location did not go out their way to ensure that I left with a solution, even after paying for services. Highly disappointed but not surprised. I will be upgrading my vehicle at a different location. The time yall spend trying to flirt and look at women, you should be spending it on how to make sure the problem is resolved read more

Had a smooth experience at Pohanka Hyundai. The staff was friendly, helpful, and made the process easy from start to finish. They answered all my questions and made sure I felt comfortable with everything read more

Hello, I want to start by saying I enjoyed the Full experience with Pohanka Hyundai in Capital Heights Ritchie Marlboro rd. Russell Croswell was the representative that worked closely with me! I also met Nelson in finance and the finance Manager Greg. I felt each interaction was personable and warm welcoming. I am in the process of building my credit and each one of them worked their magic and I was approved in less than 15 mins. i want to say thank you for keeping me in faith knowing I will be approved. I almost lost it! lol.. I will recommend anyone to this location. I definitely enjoyed the massage and cafe!! thank you everyone! Best experience ever!!! ... read more

GREAT Experience as always at Pohanka Hyundai. 9.3.2025 Sean Tolton is the best service rep. Walked in at 8am, I was out at 9:10am. Quick service for what I thought would take hours. Headlights replaced. Car almost looks brand new. Thanks read more

First of all I would like to say when I arrived I liked the way i was greeted by the salesman . He was very kind and very professional when he was helping me. I gave him 5 stars because he helped me from the beginning to the end and also stayed very professional. And I had to thank him for that. And I was happy and satisfied with my purchase with the help from him. Thank you Gabriel Sanchez for your help. read more

We purchased a vehicle at this dealer yesterday 11-13-24. Zahiyan Bryant is a straight forward honest guy. He works hard to gain your trust and business. He follows through with everything he says he'll do. Dealing with him and this dealership was a pleasure beginning to end. They didn't give us a price to haggle with. It was a great price right from the start. We had planned on waiting until the end of the year for the sales but they gave us a price lower than all the websites about car pricing were suggesting. Purchasing a new car is a process and it does take some time. These guys made it as painless as possible. Zahiyan, Russell Cromwell, James Henderson and Bryant Jordan all deserve props. read more

See all

I had a wonderful time. I was interested in buying a car for my dad, and Gabriel Sanchez was amazing and friendly and willing to help. I highly recommend him. read more

They have the WORST Service department and staff! I bought my car from them and took my car in 8 months ago for service and that was DISASTROUS! Service should have taken no more than 90 minutes yet I was there for OVER 3 HOURS ! I complained and the service manager told me that they were in the process of getting new staff so today I returned for my second time and I had an appointment. When I arrived a young, black girl was on the phone with a customer so I waited. When she hung up I walked over and she told me (while holding a chicken wing) that she was on break. Ummm first of all, if you're on break then go to the break room! So I stood there for another 10 minutes, SEVERAL people walked around and yet NOT ONE acknowledged me or said anything to me! At that point I decided that I'd had enough so I left! As I was leaving a gentleman, Kennedy, came over to speak with me because he could tell I was visibly upset and I explained everything to him. He apologized profusely and asked if I'd be willing to give the dealership another try. My response was "how many times am I supposed to allow myself to be treated poorly?" This really saddens me because I purposely brought my car from this dealership as I wanted to support black business. It's disheartening that some of these black businesses don't treat their customers better! read more

My car started leaking engine oil after oil change. Tech was Justin Arias. Check your car if you went here. read more

This place is always so friendly and kind when I go in! They are very attentive and always get the job done quickly! Great place to go!

Great service. The in take person polite and professional Service was explained in detail.

I had an incredible no pressure car buying experience. Albert Brooks was my salesperson and he went above and beyond to get me the vehicle I wanted. I will definitely be referring family and friends to Pohanka. read more

Came in to try and test drive a 2025 Elantra N. For many people who don't know, this isn't your typical Korean car. This is an N-performance machine. Between this car and the Civic Type-R, the Elantra N had my eye. And Pohanka Hyundai were the ONLY ones to have them in stock within my area. When I asked about a test drive, the salesperson told me I could only test drive the car if I had an online offer or check in hand for at least a down payment that day. That I would have to look the manager in his eyes that I "meant business" on buying the car. He said that since it's a "rare vehicle," they can't just let anyone test it due to potential mileage devaluation -- even a short 5-7 mile drive would supposedly hurt the car's retail value and its internals they've mentioned. I'm aware of driving a car off the lot hurts its value immensely, but never for a test drive. They offered a regular Elantra or N-Line to test instead, but obviously that's not the same driving experience. They brought another guy, Charlie B., over who went on about someone recently hearing the engine after test driving it a few feet, and buying the car right after. I explained that I just wanted to responsibly test the drive modes, see how it felt, and wasn't trying to joyride -- just make an informed decision. I'm 22, so maybe they didn't take me seriously, but the whole situation felt off and uncomfortable. Other salespeople even started eavesdropping in on the conversation. I understand that dealers are trying to make money, especially during this time. If I can't test drive the car, fine. I'll wait till it's right for me to actually have the cash to buy one. But this situation felt odd. I'm new to understanding dealers, and have researched everything about this car to know its limits and what I probably shouldn't try during the test drive. I've owned two Elantras in the past. A 2003 Elantra I currently own, and a 2017 Elantra that was stolen. I even own a YouTube channeled called "ElantraMan" documenting my journey with these vehicles. Hyundai Corporate has personally called me regarding documenting the story of my stolen vehicle in hopes of resolution. After the theft, I worked and developed an application called "StoleMyKia" to helping victims report their stolen vehicles, in hopes of community engagement of locating them. That application has gotten me into two large internships, and even pitched towards Hyundai for better improving the security in these cars. Maybe I might just make a video on why you shouldn't test drive an Elantra N? Anyways, this dealership no longer has my business. read more

Pohanka Hyundai - Car Dealers Near Me - Capitol Heights, Maryland

I am delighted to express my utmost satisfaction with the exceptional service I received from Pohanka Hyundai. The entire process, from the initial paperwork to the final purchase of my vehicle, was seamless and hassle-free. I was particularly impressed with the friendly and professional demeanor of the staff, who made the experience of completing the paperwork remotely a breeze. Their expertise and guidance ensured that every step of the process was handled efficiently and effectively. I would highly recommend Pohanka Hyundai to anyone in the market for a new vehicle. The combination of their excellent customer service, competitive pricing, and state-of-the-art facilities make them a standout in the industry. In conclusion, I am thrilled with my purchase and would not hesitate to return to Pohanka Hyundai for any future automotive needs. Their commitment to customer satisfaction is evident in every aspect of their business, and I am grateful to have had the opportunity to experience it firsthand. read more

Soko was very professional and explained how much my service would cost and had no problem working with me on the most expensive service which I will return in two weeks to get done. He gave me the price for each service which will gave Me time to save. read more

great job Sean is number 1 in my book. He is very responsive and very knowledgeable about his job.

Great service and nice people. I trust my EV to their expert service representative to get it right and they do it ever since I got their first EV Kona off the rack in 2023. Nice atmosphere and short wait with no appointment necessary. Nice job! read more

Took too long for them to figure out what was wrong with my car. And even longer to give me a loaner vehicle. To make matters worse, the loaner got a tiny scratch on it from someone scratching the car while I was parked and in court. I was significantly overcharged for "damages". Also, the day I was set to return the loaner, I was away in court, I came out to see there was a boot on the car from unpaid traffic citations, prior to my use of the vehicle, 2 from 2021and 1 from June 2025. I missed out on critical moments from court as I was too scared to leave the loaner for fear of it being towed in my absence. I had to personally remove the boot after they paid the violations. To top it off, they asked if I could take off work to return the boot (that was NOT installed on my behalf), to the boot shop. 0/10. Would not recommend read more

Will was very professional and courteous. My first time there for service very please with the cleanliness.