I own vacation home up in Big Bear. I recently bought a spa and was doing the work running 220…read moreservice from breaker to spa. 97 foot run. I got everything hooked up but breakers kept tripping. Thought bad wire or bad breaker. So replaced everything twice to no avail. After 2 days trying to figure it out, I called Dennis out to the house . He diagnosed the problem immediately and had me up n running in little over n hour. Should Called him first would of saved me a lot of time and money!! Great company very knowledgable and experienced. He now handles all my spa needs!

I called to get my spa fixed. Originally Dennis was great. I paid $306 for him to repair a panel…read moreand then crickets. It was like pulling teeth to get a response. He said when the panel came in, he would go install it and then I never heard anything back. I had to follow up several times he apparently finally went over to the property took a look at it and then left according to the tenant there. Absolutely no communication no response and at this point I'm gonna have to follow a small Claims Court, Monday just to get my money back. Awful experience. Do not use this company!

We've had an excellent experience with Olsen Spa. They service our jacuzzi regularly and do an…read moreoutstanding job keeping it clean, safe, and running perfectly. The water is always fresh, crystal clear, and properly treated, you can tell they take real pride in their work and don't cut corners. Every visit is thorough and consistent, which gives us total peace of mind, especially in a mountain environment where maintenance really matters. On top of that, the service is friendly, reliable, and reasonably priced. Communication is easy, they show up when they say they will, and they care about their customers. You can feel that this is a small, family-owned business that values relationships and quality over volume. If you're in Big Bear and need dependable spa or jacuzzi service, I can't recommend Olsen Spa enough. Supporting businesses like this is a no-brainer, they earn it every single visit.

Olson spas is the best spa service and pricing in big bear lake , you definitely get the friend…read moreand family treatment. Steve is so knowledgeable and shows up on a wym to fix the spa and save the day. Save your time and shop here first and get taken care of right the first time .

When we moved into our home, the seller left the spa/hot tub and said it was working. Come to find…read moreout, it wouldn't heat the water at all. After searching high and low for someone who services above-ground hot tubs, I finally found High Flow Hot Tub and decided to give them a chance. Tony responded right away and was able to schedule a diagnostic appointment quickly. I was worried the repair was going to be expensive, but Tony worked his magic and got it heating again without needing any new or costly parts. The diagnostic and repair fee was very reasonable. I then scheduled a full deep clean to get it ready to use. Once again he showed up on time and finished the job spectacularly and quickly. I 100% recommend High Flow Hot Tub for all your hot tub needs. Their weekly maintenance package is also a fantastic deal.

I had a hard time at first finding someone to repair my hot tub, but I'm really glad I found High…read moreFlow Hot Tub. They were easy to work with, very knowledgeable, and came out quickly. The quality of work was excellent. What really stood out was how much time he took to explain everything to me. He didn't mind me watching and walked me through what he was doing step by step, helping me understand how the hot tub works. That made me feel 100% comfortable and confident in the repair. I'll definitely be using High Flow Hot Tub again in the future and would highly recommend them to anyone having issues

Amazing service! They came through when others didn't! They send pics ! Whuuuut??? Never had such…read moreservice! Thank you team! Wow!

Marco was recommended to us by our local hot tub service company to repair our hot tub. He came out…read moreand then tried to get us to leave our go-to company. We thought that wasn't a good business practice, but he successfully fixed our hot tub and told our go-to hot tub service company that he was trying to steal business from them. We called him out another time for a repair, but he outsourced someone else to fix our hot tub who actually made the issue worse by breaking the threading off a component. He attached a part that wasn't even compatible with our hot tub. There's a 1 year warranty clause on the invoice, but Marco never returned our call after weeks of calling. So we spent over $1000 for this scam. We tried to look up the certification he sent us and noticed that his certification number was crossed off. Seems like he's hiding something because we couldn't verify anything about him. Bottom line, he's not consistent or trustworthy and has slimy business practices. You can call any other hot tub maintenance company around Big Bear and Blue Star/Marco has a bad reputation for this. You'll end up spending even more money and wasting time hiring Blue Star/Marco. Work with anyone else but this place!

Possible Scam. Multiple requests made for a repair. Appointment scheduled. No show each time.read more

I hired Continental Precision Pools after my pool pump failed and I needed help getting everything…read moreback up and running, including draining and cleaning the pool. Craig was professional, extremely knowledgeable, and upfront from the beginning. He initially quoted a very fair price for a like-for-like pump replacement -- much lower than the $12K quote I got elsewhere. I ended up upgrading to a 1.5 HP pump, which raised the cost a bit, but the installation was done well and everything worked great. Craig and his team did a solid job draining and cleaning the pool, and I appreciated the bundled pricing offer to keep costs manageable. Where things fell a bit short was in communication. The monthly pool cleaning service was quoted at $170, which felt a bit high, and when I asked about flexibility, communication started to taper off. I also didn't receive a walkthrough on how to use the new pump -- just the manual. Overall, Craig really knows pools and gets the job done efficiently. If the communication and follow-through had been a little stronger, this would've easily been a 5-star experience.

Thank You! Like most people i have no idea what makes a jacuzzi work, and mine wasn't working…read more Fortunately I know how to work a computer and that's how i found Tim. Tim was super easy to work with, and his prices were great. I will definitely be using Tim's Pool & Spa for now on!

From the owner: Spa and hot tub repair Heater, pumps and controls…read moreAll makes Covers

I needed to have my pool re-plastered. A friend of mine gave me Sals number from Sunsational, Pools…read moreand spas. Sal came out, gave me an estimate for my California pool and proceeded to do an amazing job, the tile and the pebble tech. Sal explained the whole process of pebble tech because we had plaster before. The crew came out and did an amazing job. They also cleaned up every single day. Everyone acted professional. I would highly recommend this company. I had so much confidence and trust in Sal, that one I bought a house in AZ, I asked Sal if he knew anyone in AZ that could help me with the DIY pool I was building. Sal advised me Sunsational Pools was slow and his crew would come out and do the electrical gas and plumbing. He also installed the new equipment for the pool. I have to tell you, these guys worked their ass off. This company is a very reliable and trustworthy. We had an AZ Inspector come out and give us a thumbs up on how everything was installed, the next day he called and said the electrical line had to be changed in a certain area. Sal's crew drove back to AZ and corrected the the inspectors issue and waited until we had a thumbs up. Where do you find that kind of work ethic? I would definitely recommend this company

If I could give more than 5 stars, I would. There are not enough nice things I can say about Sal…read moreTejeda and his crew. Let me touch on some of the key factors that made it so our choice to go with Sunsational Pools and Spas would be our choice over and over again, given the opportunity. We had a design in mind when we requested a quote. Sal came over to the house, ON TIME and as promised (which I cannot say for other companies we had requested quotes from). As we were discussing our needs and wants (because these two things can be very different when working within a budget), he took great notes and let us know that he would do his very best to accommodate all of our wants, while staying within budget. Sal was able to get us our quote back within the timeframe promised (also, something surprisingly hard for other companies). The quote we received was within our budget and not only included all our "needs", but also included our "wants"! Now to talk a little about the timeframes. The timeframes not only did not disappoint, they moved a lot faster than we had ever expected. From contract signing, to permits obtained, to construction start, to project completion. For the size of our project, we had anticipated 6+ months. Our whole process took no longer than 4 months. If there was any kind of delay, Sal let us know right away and explained the reason. To say Sal and his team are knowledgeable and efficient at everything they do, would be an understatement. Next I'd like to bring up the communication. Not once did we ever have a hard time getting a hold of Sal with any questions or thoughts we had along the whole process! He and his crew were all so helpful throughout the project, they even suggested design changes that TO THIS DAY I look at and am blown away at the thought we had requested it be done differently. The design is so much better due to the knowledge and experience his whole team possessed. It truly was a pleasure working with Sunsational Pools and Spas. I honestly can say that we have my dream pool and that was only made possible by going with Sal and team.