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    Bergen & Brasier

    5.0 (8 reviews)
    Open 9:30 am - 5:00 pm
    Updated over 3 months ago

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    Ferguson Home

    Ferguson Home

    3.2
    (201 reviews)
    $$$

    I can't say enough good things about Thu Nhan "Tutu" Ho at Ferguson. I contacted her needing a…read morereplacement for a damaged floating shelve -- not exactly a fun situation and completely our fault-- and Tutu turned it into a genuinely pleasant experience. She was so sweet and thoughtful, taking the time to really understand what I needed and making sure everything was taken care of. You could tell she actually cared, not just about getting the order right, but about making sure I felt good about the whole thing. If you're visiting Ferguson, do yourself a favor and ask for Tutu. She's the kind of person who makes you want to come back!

    I have to say with the exception of Cassie the whole experience wasn't great. We first started off…read morewith Chuck who when I didn't agree with his design input treated me like I was a mere peasant. I didn't feel listened to and when I knew what plumbing would work in my building. By the way Chuck my inlaws bought a fancy fridge from you and this is the way I was treated. No thanks. I did end up purchasing my plumbing supplies from Cassie, but realized that they wouldn't meet my needs. Easy to return, but come on a return penalty! Um no thanks. Out of principle I did return everything I could and purchased the same items from another vendor who was less and happily took my returns no questions asked. This is the last time doing business with Ferguson especially now that I know their return policy is terrible.

    Pacific Kitchens Inc

    Pacific Kitchens Inc

    4.5
    (93 reviews)

    I am so pleased with my kitchen cabinets. We moved into our home about a year and a half ago and a…read moreknew that cabinets with glass were my #1 priority. I called Pacific Kitchens in Clairemont Mesa and I spoke with Lynn the office manager. Lynn scheduled my appointment within a few days and Keith arrived on time and measured and explained everything. I said sign me up and have been so happy with my new cabinets. Tom is the main man at Pacific Kitchens and what a jewel! If you have a question or a little fix it up Tom is Johnny on the spot and what an expert Tom is!! All I can say is Pacific Kitchens in Clairemont Mesa are wonderful!!

    Upper Management Change Jan 2025, License subject to cancelation after 4/2/25, Poor quality…read moreworkmanship and even worse customer service. The company under this new upper management only cares about collecting their payments, not about quality work and customer service. PLEASE GO SOMEWHERE ELSE IF YOU WANT TO HAVE A GOOD EXPERIENCE AND BE HAPPY WITH YOUR KITCHEN!!! I contracted with them to reface my kitchen, and I have the following issues: * The cabinets do not match the bases. They even agreed with me and asked me for a paint bid, but then decided that they do match. * The laminate on the bases is already delaminating and it hasn't been a year, in some cases hasn't even been a month * Poor quality parts were knowingly used for warranty work, which resulted in them telling me they would need to come back before they ever even finished. At this point, I think the poor quality workmanship and use of broken materials is intentional. Additionally, they make it very difficult to get work done in the afternoon, as they state they only work until noon. See attached: Statement of information that details the change in management that took place January 2025 Screen Shot from CSLB License Board detailing that their license (639021) is subject to cancellation if a new qualifying person is not replaced by 4/2/25. Screen shots of emails for them requesting a paint bid and then stating that everything matches. Text messages with the now CEO and CFO detailing that installers only work 5 am to noon. Picture of the mismatch from the cabinet to the base with THEIR sample that also shows that the laminate doesn't go all the way to the top of the base. Picture of delaminating base.

    International Bath & Tile

    International Bath & Tile

    3.9
    (121 reviews)
    $$$

    I have been a loyal customer of International Bath and Tile for over 25 years, and they continue to…read moreexceed my expectations every time. They originally helped me design and complete 7 bathrooms in my custom home in La Jolla, and most recently I returned again for another bathroom remodel. Their product selection is exceptional, beautiful, high-quality, and thoughtfully curated. What truly keeps me coming back, though, is the outstanding service. Working with Lorin has always been an absolute pleasure. Lorin is knowledgeable, professional, patient, and genuinely invested in helping bring each project to life. After decades of working with them on multiple projects, I can confidently say International Bath and Tile consistently delivers both quality products and excellent customer care. I highly recommend them to anyone planning a remodel or new construction project.

    If I could give a zero for this review, I would. This is the worst experience that I have ever had…read morewith a vendor. We worked with Jerry. He kept telling us that he would give us a good price. He did the exact opposite. He jacked up the prices unbelievably and when we did need to return something, he made it impossible to return it saying that there was a 35% restocking fee and that we would need to pay for shipping to send it back. The item was a linear drain for the shower and he sold it to us for $1,000. I looked up the prices when we decided that it wouldn't work and most vendors sold the same linear drain for half the price. He never told us how difficult it is to work with glass tiles and how easily they shatter and crack. He never told us that we shouldn't use glass tiles in small spaces. We should have received a discount because we were working with a builder. We could have received a different discount because my husband is a veteran. We might have even been eligible for a discount because we are senior citizens. He kept telling us that time was of the essence because prices were going up every day. At least we didn't fall under that pressure to buy quickly. I live in a highrise of 385 units. Many of my friends and acquaintances were interested in hearing about our bathroom renovation. When we tell the stories about what we went through for the remodel they now know from whom they should not buy any supplies.

    Bergen & Brasier - cabinetry - Updated July 2026

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