While I've reviewed Pacific Kitchens in the past, I have to write a new review today. Pacific Kitchens updated my kitchen in 2018, and from Tom's initial consultation to the office team, installers and the product, my husband and have always been very pleased. This past month we had to place a service request to have one of drawers adjusted. Service technician Chris was sent out. His communication and dedication to making sure we were happy with the repair was truly amazing! After all these years, our kitchen looks beautiful and Pacific Kitchen's customer service is top notch! Thank you to the entire team! read more

Pacific Kitchens Inc - Cabinetry Near Me - San Diego, California

I had my kitchen cabinets refaced about a year ago and I am dissatisfied. I wen't with Pacific Kitchens because of the great reviews, but unfortunately my experience didn't meet my expectation. The job took a bit of time to complete because the installer only works half days, but I easily overlooked that because I cared more that the job was done right. After completion I realized the cabinet face frames were not covered in any laminate material. They were left bare leaving the wood exposed and prone to damage. When I finally got in contact with Lynn (first I messaged Tom and I believe Glen(?) with no response) she stated that face frames are considered a part of the interior cabinet which is not included in their refacing process and that the refacing only includes exterior surfaces. My question is, If this was not included in the process, then why remove the old face frame material, only to leave the wood bare. If refacing the frame was not included, then don't remove what is currently there, especially if the cabinets are being refaced the same color. Furthermore, the old face frames on those particular cabinets were still in good condition. This makes no sense to me and I simply cannot recommend this company with such lack of morality and care. read more

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Horrible customer service. They started our kitchen two months ago and it is still not complete! We are currently missing 4 drawer faces and when we called to ask about completion they commented that the "majority of the kitchen is useable." We emailed 10 days ago now to followed up and still no response. read more

Pacific Kitchens Inc - Unfinished project that was started 2 months ago - Cabinetry Near Me - San Diego, California

What a pleasure it was to work with this company. They were very nice when they came out to give us a quote and not pushy at all. No hard sell. We did refacing not a full new install. Glen was our installer and he did amazing work, truly top notch. He is a master at his craft. read more

I am so pleased with my kitchen cabinets. We moved into our home about a year and a half ago and a knew that cabinets with glass were my #1 priority. I called Pacific Kitchens in Clairemont Mesa and I spoke with Lynn the office manager. Lynn scheduled my appointment within a few days and Keith arrived on time and measured and explained everything. I said sign me up and have been so happy with my new cabinets. Tom is the main man at Pacific Kitchens and what a jewel! If you have a question or a little fix it up Tom is Johnny on the spot and what an expert Tom is!! All I can say is Pacific Kitchens in Clairemont Mesa are wonderful!! read more

Pacific Kitchens Inc - Side look at my new cabinets. - Cabinetry Near Me - San Diego, California

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Upper Management Change Jan 2025, License subject to cancelation after 4/2/25, Poor quality workmanship and even worse customer service. The company under this new upper management only cares about collecting their payments, not about quality work and customer service. PLEASE GO SOMEWHERE ELSE IF YOU WANT TO HAVE A GOOD EXPERIENCE AND BE HAPPY WITH YOUR KITCHEN!!! I contracted with them to reface my kitchen, and I have the following issues: * The cabinets do not match the bases. They even agreed with me and asked me for a paint bid, but then decided that they do match. * The laminate on the bases is already delaminating and it hasn't been a year, in some cases hasn't even been a month * Poor quality parts were knowingly used for warranty work, which resulted in them telling me they would need to come back before they ever even finished. At this point, I think the poor quality workmanship and use of broken materials is intentional. Additionally, they make it very difficult to get work done in the afternoon, as they state they only work until noon. See attached: Statement of information that details the change in management that took place January 2025 Screen Shot from CSLB License Board detailing that their license (639021) is subject to cancellation if a new qualifying person is not replaced by 4/2/25. Screen shots of emails for them requesting a paint bid and then stating that everything matches. Text messages with the now CEO and CFO detailing that installers only work 5 am to noon. Picture of the mismatch from the cabinet to the base with THEIR sample that also shows that the laminate doesn't go all the way to the top of the base. Picture of delaminating base. read more

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So pleased with my new kitchen cupboards. From start to finish this company was professional the whole way. One minor mishap that was corrected immediately corrected. Rob is a very skilled craftsman. All my cupboards look brand new. read more

Pacific Kitchens Inc - After - Cabinetry Near Me - San Diego, California

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Pacific Kitchens is a state-of-the-art company. It's team deserves every accolade from customer service, quality products, timeliness and precision installation. We worked with Tom many years ago. He assisted us in taking a dark kitchen into a bright and welcoming one. We never forgot the excellent service, and seamless experience. In 2024 it was a pleasure to work with Tom again for a refreshed kitchen. This time, circumstances had changed, and Tom was sensitive to them. He was respectful, patient, and showed special consideration. He reflects the values and quality of the company. I am truly grateful. Once again, the entire team went above and beyond from beginning to end. Special recognition to Lynn, for her administrative abilities. She greets customers with a cheerful, personable voice while juggling bids, schedule changes and new bookings. Glen, PK's installer is very knowledgeable, and an excellent craftsman. His work was detailed, organized and he made sure the workplace remained clean. Again, many thanks for everything. Your team reflects the values of a very fine company. read more

We hired Pacific Kitchen to remodel our 32 year old kitchen in Rancho Penasquitos. The kitchen had the boring very lightly stained oak cabinets and 4 inch white tile counters that were popular with local developers in 1993. We worked with Keith at Pacific to select refacing with lightly stained cherry cabinets, and quartzite counters and backsplashes. With Keith and Tom's assistance, we also changed a lot of existing shelving behind doors into either drawers or pullouts. Glenn did all the cabinetry work, DAL Tile provided the quartzite slabs, and Ghiloni Granite and Tile did the counter/backsplash cutting and installation. All the work done on the cabinets and counters was top notch. They maintained the schedule that they originally gave us, and delivered what they promised. We are thrilled with the way the project turned out, and for a lot less money than if we had gone for full kitchen cabinet replacement. We are very happy that we selected Pacific Kitchens from amongst the many bids we received. read more

My husband and I picked Pacific Kitchens Inc. because of the positive reviews, a Better Business Bureau rating of A+ and 33 years in business locally in San Diego. Tom and other members of the team for very respectful of what we wanted, no pressure and very friendly team. Tom listened carefully to our needs. Rob, our installer was a true Craftsman and very neat leaving everything organized at the end of each day. Rob refaced our kitchen cabinets with cherry wood veneer and built/added a custom cabinet. The quality of the cherry wood veneer and solid doors and drawers exceeded our expectations. Pacific Kitchens Inc. did an exceptional job. We highly recommend Pacific Kitchens Inc. Tom and Maggie Bienkowski San Marcos, CA read more

Pacific Kitchens Inc - Job Completed - Cabinetry Near Me - San Diego, California

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Felipe missed his appointment twice. It was very unprofessional, and even he didn't let me know that he won't show up.

I recently remodeled my bathroom and wish I would have found this place before I started. If youre looking for high quality hardware and accessories for your bathroom or kitchen than this is the place. Easily the nicest stuff ive seen for remodeling. Were going to start another bathroom remodel at our condo in Pacific Beach but this time were going to have Jerry guide us from the beginning. This isnt the place if youre looking for cheap knock offs. All of Jerrys inventory is solid and of the highest quality. My favorite is the Kantner Vienna line. read more

We are absolutely delighted with our new kitchen cabinets. Our home needed a major refresh but we wanted a minimal amount of disruption. We decided that refacing our cabinets would give us the result we wanted IF we could get the job done well. Fortunately we contacted PK for a quote. Keith made a number of excellent suggestions and when Tom came out to measure he made a few more -- including how to correct the corner cabinets and drawers from colliding, as well as cosmetic issues for uniform spacing. Our installer Glenn was extraordinary in his attention to detail. He was efficient, respectful and left the kitchen clean every day which enabled us to use the kitchen each evening. His work was excellent and I cannot imagine someone doing a better job. To make things even better, the price was extremely reasonable given the other quotes we received. Thank you Pacific Kitchens I've included some pictures of the kitchen when we bought the house and the finished product. read more

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Today Ben and Octavia from Prime One Installes showed up to install our new cooktop and dishwasher. What a great duo. They worked quickly, efficiently and professionally. The stovetop was a complicated install. They rose to the occasion and it looks beautiful. When they left our kitchen was cleaner than when they arrived. If you're having an install I recommend requesting the Ben and Octavia team. They will get it done. read more

Pacific Kitchens is the exact place you hope to find when building or remodeling. Every one we have met and worked with has been friendly, knowledgable, very intent on providing good service and quality products. They definitely stand behind their work. Our kitchen was done 10 years ago and every cabinet and drawer still looks like new and is functional. They have (or did have ) a 10 year warranty which we only needed twice to align a couple cupboard doors. This week one of the hinges needed replacing. As our 10 years are up, we expected to pay but when we stopped in to get the hinge, there was no charge. Beats Home Builders any day! read more

Pacific Kitchen re-faced our kitchen cabinets over 20 years ago and they still look great! They were efficient, courteous, and did great timely work. read more

Pacific Kitchens remodeled our entire kitchen 17 years ago. The project turned out beautifully. People today still comment on the high quality of the cabinets and are so impressed with the quartz counters. We had a minor repair to a drawer today that was fixed perfectly. Could not be happier. Thank you Tom and staff! read more

We had a great experience with pacific kitchen from sales to implementation! Tom & Glen were easy to work with on the scheduling, and Glen did an amazing job on our kitchen refacing! We were pretty much hands off and they took care of us! Love our new kitchen! read more

Pacific Kitchens Inc - Cabinetry Near Me - San Diego, California

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We are very pleased by Pacific Kitchens quality of work. The cabinets look fabulous. Everything was installed carefully except for one mishap with the countertop installation. We would recommend Pacific Kitchens for refacing. Rob was very careful and did quality work on the cabinet and drawer installation. The only change I would request is that the sawing of pieces be done outside instead of inside on the countertop because the sawdust made such a mess. But otherwise we are very happy. read more

I can't believe that I didn't write a review back when we did our cabinets (although, I am finding a lot of my Yelp reviews disappearing.. grumbles). Better now than never. We just had Rick stop by again to do a quick touch up on our cabinets. He came on time (if not a little early); he was extremely quick and efficient; and he is just such a super friendly guy. After he left, my husband and I couldn't help but chat about how AMAZING Pacific Kitchens, Inc. is. We purchased our home a few years back as newly weds.. we had a ton of work done throughout because the prior owner was ready to move and stopped caring about home maintenance. We learned that it is VERY hard to find good contractors. Out of all the repairs and contractors we encountered, Pacific Kitchens definitely was THE best. They were clean, respectful, polite, and timely. They gave extreme quality of work and craftsmanship. They also were very creative with the designs by adding pull outs to our cabinets, creating extra cabinetry where there was a weird gap in the counters in the kitchen, and just giving me a lot of storage space. They also were knowledgeable to recognize our original cabinets contained good solid wood, so all we needed to do was reface the fronts. We LOVE our cabinets. We love the guys at Pacific Kitchens -- everyone from the Office Manager who answers the phones and sets appts, to the folks who come out. I wish all other home repair and contracting companies would model after these guys. (can you tell we just had another amazing appt that I'm so thrilled to write this?) HIGHLY recommended. We recommend them to our friends and we'll always use them for our cabinetry needs. read more

I had my kitchen cabinets refaced and couldn't be happier with the results! John and Garrett did a fantastic job and were easy to work with and finished the job earlier than expected! At the end of each day my kitchen was clean and usable. Thank you Pacific Kitchens read more

Pacific Kitchens Inc - Cabinetry Near Me - San Diego, California

Rob from Pacific Kitchens did a fabulous job reconfiguring our cabinets to put in a new oven, microwave and warming drawer. His work was perfect and he was very polite and very neat. We have used Pacific Kitchens many times and have always been extremely happy with the quality of their work and the professionalism of their team of craftsmen! Highly recommeded. read more

We had our kitchen done last month with white cabinets and a beautiful granite. Overall I was happy but would have to say the finishing touches were not exactly what I expected. An example would be the seems on the white cabinets which reflected a slight black line that isn't seamless. However, I was able to touch this up with a little white paint and it's no longer noticeable. The roll out drawers are great however not lamented completely which leaves raw wood. I am planning on laminating or painting this next month. It would be a good idea to negotiate this when your finalizing your contract. As far as the team, Mary Lou, Tom and Shane were great!!!! They all went out of their way to make me satisfied with the final result. Shane whom did the majority of work was polite and sensitive to my family at all times during the duration of his job. Shane and Tom excepted a few changes I had and did them with no questions. In regards to the granite, that process was seamless and completely handled by the team. The company they used were very tentative to my needs. I love the ending result! All in all I am very happy and love my new kitchen!!! I would highly recommend this company to anyone. I have included pictures as well for you to review. Good luck! Kimberly read more

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Filled out the online form after finding them through a web search. They called the next day and the lady was very pleasant and communicative. We scheduled an appointment for Friday at 10:30. It is now Friday at 11:11, no one has shown up or called. I will not be using their service, because I value my time. I tried to call to let them know that if the technician was on the way, they could just tell him not to come, but the phone number isn't even working properly. Disappointing to say the least - I was excited about revamping my kitchen. Edit: The nice lady called and left a message around 1pm. The technician had never showed up. She apologized profusely and very politely indicating there had been some kind of miscommunication between her and the technician. She indicated the company would be willing to try to make it right should I choose to give them another chance. I will update my review to 2 stars from 1 star, and may update again if I choose to try again with their service. read more

We contracted with Pacific Kitchens for a refacing project. Salesman said 5-10 days to complete. 8 weeks later the job was 95% complete. The quality of our single worker was great. He was neat, clean and detail oriented. Besides everything being packed, we still had limited access to our kitchen everyday. My issue is not with the quality, it was with the length of time to complete and unfortunately it was over the holidays. read more

It's been a year since Pacific Kitchens refaced our kitchen cabinets, and we love the look just as much today as we did when they finished the work. As for customer service, Pacific Kitchens exceeded our expectations...outstanding customer service, very responsive and accommodating! All-in-all this was a great experience, from selection/estimate all the way to the end result! If your looking to reface, we recommend Pacific Kitchens! read more

Didn't even show up to the scheduled appointment. Called and hour after the appointment time and said, "sorry can't make it, you haven't been waiting the whole time have you? Sorry about that. You're going to have to reschedule this appointment, someone will call you tomorrow." This missed appointment and lackluster attitude towards me made my decision to not go with this place very easy. read more

Pacific Kitchens sent an excellent craftsman, who was able to fix the mistake of another contractor. He had an excellent plan that was both affordable and quick to complete. I'm very happy with the service I received. read more

I cannot say enough good about this company. From Donni, the sales rep, to the office staff, to the craftsman, to the cost, it was an A+ experience. They were so accommodating, and so nice, even when I was changing my mind on things. We had our cabinets refaced in October, they were even able to start sooner than expected, at my request. Our carpenter was Glen, who is absolutely a profectionest, and does incredible work. Every detail was taken care of with a smile. Glen is a master at what he does, he has a strong work ethic, was super clean, and just the nicest man. We are so happy with our refacing. Our kitchen looks like a completely new space, the quality is impeccable. I highly recommend Pacific Kitchens to anyone looking to reface. read more

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Our kitchen was original builders basic 1995 oak cabinets with tile countertops. While we were happy with the layout, we needed a fresh look. After talking with several remodelers we picked these guys and a reface instead of full remodel as the best combination of budget, quality, customer ratings, and schedule. We were not dissappointed. We picked the supplier and type of countertop, and quality wood doors, hardware, and finish. Work was done by Rob over a period of over 3 weeks. He was very skilled, hardworking and flexible. He controlled dirt and dust, and did a good job of preparation and site cleanup. We bought all the appliances and they installed them. We also had to get a tile guy to do the backsplash because they only did 6 inch and we wanted full. We also had a finish painter do the walls and the cabinet inside rims. Overall we were very pleased with the job. read more

I will NEVER RECOMMEND this company, not even to my enemies. Last year we hired Pacific Kitchens to reface our old cabinets, construct a few new cabinets, and install new counter tops. Instead of a new updated kitchen I have a poor quality disaster. Here is what went wrong... The first person they sent to work on our kitchen was working his last week with the company. Needless to say he had no motivation or respect for the work he was doing. 90% of the seams were visible, several of the custom cabinet drawers were difficult to open, refacing material started to peel off within days, cabinets were not level enough to install counters, and the trim was not aligned and had several gaps. This was brought to the attention of Pacific Kitchens and they attempted to send a new installer out to fix the errors. Although the new installer was nice and far more skilled than the previous one, he wasn't a miracle worker. He stated to us that he had never seen work as sloppy as what he was trying to fix. At this point Pacific Kitchens began rushing the new installer because the job was taking too long and they refused to redo the entire kitchen and only allowed him time to fix major mistakes such as the peeling reface material and a fill some of the seams. Another issue we had was that they failed to match the interior of the new cabinets to the old cabinets as promised. When this was brought up they said they would fix it. Unfortunately, when I came home to review the "fix", I found a new installer using a spray can of Killz Primer to try and match the white interiors. I couldn't believe it! When it came time for the counter to be put in, the company responsible for the install refused to do the work because the cabinets were not level. This was fixed, counters were installed, but now my counter top is starting to crack. There is so much more I could say about what went wrong with the project, but this review would end up being the length of a novel. Overall, the lack of consideration, terrible customer care, and lack of accountability for service has left me disheartened. I know that we should have asked for our money back, but after a 3-4 day job turned into about 3 1/2 weeks and the ever present poor attitude from Pacific Kitchens, we just wanted them out of our house and our lives. read more

Very poor follow up and customer service ! We had refacing done many years ago from Pacific and the work was good. Needing some remedial work done, Tom came to the house to appraise the job. I asked him when the estimate would be ready. He said "next week". After 2 weeks, nothing. When I called asking why I didn't hear from him, he blamed the estimate being stuck on another person's desk. I finally got it later that week, but was really put off by this attitude of "whenever" vs when he told me he'd have it. I'm thinking, "Do I really want to do business with these people who can't even be reliable on an estimate timetable? Doesn't giving a customer an estimate help create business for them? Do they care?" Six weeks later - time having smoothed out my earlier frustration - I called Tom asking for the quote again. ( I couldn't find my notes from before. They never email a quote, in fact, don't do email at all, and don't furnish a hard copy.) He said he would have to look for it and call me back. I asked when I could expect his call. He said, "tomorrow". Well - do you see a trend here? - tomorrow stretched out to the next week. 6 days later he still hadn't called back!! I had to try to call him again, and then again the following day. Enough is enough! Is their business really that good that you can irritate repeat, or any customers for that matter? On returning phone calls??? Not once, but twice, and then again ! Carbon copy crummy customer service!!! Thinking the owner might want to know, I spoke to Jeff to express my frustration. While he was apologetic, he blamed his own vacation for overloading Tom - thus blaming himself! To me, this is how poor customer service behavior is enabled. Sorry - doesn't fly - especially the second time around. I'll find another company that acts like they want my business. read more

OMG I LOVE THESE PEOPLE SO MUCH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Why they are awesome: The price they quoted, was the price they charged. They actually finished the work in the time they estimated. Their quality control is amazing. I wanted some non-standard stuff (extra shelving built and stuff like that) and they didn't even blink. They just worked it out. I wish these people worked on all parts of the house. If I could hire them for every single job, I would be ecstatic. I would 150% hire them again. Their schedule tends to be a bit booked, but it's totally worth waiting a month or two to get someone who will do quality work in the amount of time they promise for the amount of money they promise. read more

After 5 years of living in our condo we finally decided to reface our kitchen cabinets. It didn't take long to know we were going to choose Pacific Kitchens since they did such a fantastic job in our parent's house. From the initial phone call, the consultation, measurement, and actual work Pacific Kitchens was incredible. Their staff is so phenomenal and courteous. Their prices surpass all the competitors. It was so great to make our vision reality. We love staying in our kitchen and cooking meals. Pacific Kitchen's refacing our cabinets is like having a brand new kitchen. Thank you so much for your professionalism and exceptional skills! If we ever need more work done, we will be sure to come back!! read more

Pacific Kitchens Inc - Before and After - Cabinetry Near Me - San Diego, California

After researching kitchen refacing companies online and obtaining several estimates, we chose Pacific Kitchens for the job, simply because of their professionalism and reputation in the San Diego area. We were not disappointed. Our experience from beginning to end with Pacific Kitchens was excellent. Denise, our sales representative, expertly guided us through the process of choosing the right cabinet colors, fixtures and countertops. We were pleasantly surprised when Denise brought us samples of everything, from the different laminate colors for the cabinets, door styles, countertop options and the hardware (door knobs, etc.). She was knowledgeable and helped us in choosing what was right for us. As first time homebuyers, things can get overwhelming, but we felt very comfortable with choosing Pacific Kitchens for our kitchen remodel. Mary-Lou was friendly and helpful during our visit to their showroom, as well as during our phone conversations, she always followed up and made sure that we were happy. Bob our installer was polite and an expert in his trade, he did his job exceptionally well and exceeded our expectations. Our cabinets look brand new and all the products used were top quality. We could not be happier. The soft closures were definitely worth the extra small investment and we love our pull-outs. The granite installation also went well and was completed in only one day. We are extremely happy with our kitchen and thank Pacific Kitchens for the wonderful work. We would highly recommend Pacific Kitchens to anyone. read more

This really is as good as it gets!! Couldn't be happier with the final results, not to mention how clean Richard was for the 2 weeks he wasn't working in my home. I'm super, super picky...some say OCD haha, but when I pointed out some really small areas I wanted adjusted they didn't even hesitate, but came right out and fix the areas that were bugging me. I would use them again and again and again!! Thank you Pacific Kitchen for a job better than well done!! read more

I highly recommend Pacific Kitchens! They recently finished a job on our kitchen and we couldn't be happier! They really went above and beyond with their customer service. After the job was completed, they had to come back to install one last soft close mechanism. While here, I had decided to change out the hardware on the cabinet pulls. I had already purchased the pulls and they installed the new ones at no charge! They also recommended Clean Image to install the backsplash, which turned out amazing! read more

Pacific Kitchens Inc - Cabinet refacing + new countertops - Cabinetry Near Me - San Diego, California

Pacific Kitchens did a beautiful job refacing our kitchen and bathroom cabinets. They also added cabinets to built-in shelving - was able to match the existing paint - and repaired a broken shelf. From the initial consultation with the designer who was so knowledgeable, to the scheduling department and the wood craftsmanship from the installers, each step of the way was made easy. Throughout the process the staff communicated with me and every employee was a pleasure to work with. I highly recommend Pacific Kitchens - they know everything cabinets! read more

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I am thrilled with our new kitchen (even though it was just refacing). Our experience with Pacific Kitchens has been wonderful from beginning to end. From giving us plenty of references to check, to keeping us informed in a timely manner to finally doing the work as scheduled and even finishing a day early. The kitchen looks stunning. The addition of new pullout drawers, repairs of water damaged shelves and the new slow clothing/quiet features of the doors and drawers are the cherries on the cake. A big thank you to Mary Lou in the office and Shane ou project lead! read more

They just completed refacing my kitchen cabinets. I'm so pleased with the results. Sean was the installer and he does beautiful work, stays on schedule and keeps a very tidy workspace. All the work is done on site so there's quite a bit of dust. Sean enclosed the kitchen area with a plastic "drape" to contain most of the dust. He also left a huge roll of plastic for anything else I wanted to cover. Watching his progress day by day, I was surprised at how much detail was involved. Everything right down to the trim and caulking was done first rate. Sean just finished this past Saturday and before noon today (Monday), Tom called to make sure all went well, and that I was happy with the results. It would be nice if they had more "customer friendly" hours but that's a minor point. My kitchen looks great and when I'm ready to reface the cabinets in the Master Bath, I know I will just have to make one call - to Pacific Kitchens. read more