Aside from confusing directions from Waze and an elevator requiring keycards to access the building my first experience was great. True my visit was just a few minutes but in those few minutes I believe I received the information and treatment I needed for two warts on my feet. I avoided getting any kind of spa treatments on my feet because of a wart on top of one of my toes and another near my hell on the opposite foot. I was told they are contagious and should not be touched. I could put a band aid on them and still get a pedicure. Also I was informed that warts are historically difficult to treat and could require multiple treatments- up to nine! I had gone to a local podiatrist whose treatment was a very mild freeze with a canister that was very small. At Berman they had a canister that was roughly 5 times as large and delivered quite a punch to the warts. I was told it might sting a little and sting it did! I'm hoping I won't have to go 8 more times but I think I went to the right place. I know my feet will be beach ready before summer. read more

Medical esthetician Reagan is the best. She helped me so much when I was experiencing a hormonal acne flare up. She goes above and beyond just treating your skin, she helped me identify areas of my lifestyle that could be affecting my skin, helped me analyze my skincare routine by checking all the ingredients of the products I use and recommending me substitutions and additions where necessary. She is so kind and understanding, and within just a couple visits with her my skin made tremendous progress. Highly recommend seeing her if you struggle with acne, it really helped me see accelerated results in combination with my new prescription regimen. read more

Wow so many bad reviews. Makes me think twice if I will purchase another laser package. I've been to the Palo Alto and San Francisco office and they were great. I had regrowth so I scheduled a visit in the WC location due to relocating here. Location is nice however the entrance to the office is very dark. The receptionist was nice however here are my pros and cons. Cons: I didn't find my visit very welcoming The laser process seemed very fast only individually targeted and not in a straight row as I'm used to. Seems like you can miss areas if you are not consistently lasering the whole area. There were no discussions just sit here and put on the glasses. I felt PA could have asked my input. She was not friendly at all. Before they would shave me first not here. Now I have these burned hairs attached to the face and I'm wondering are they supposed to fall off? When I explained to the PA in the past they would treat more areas she kept saying this is why as a courtesy I lasered a couple areas. She must of said that at least five times as a courtesy for you. This is not how you talk to customers. I wasn't too happy with how quick my area was treated considering how much money I paid. When you are a customer and pay for a service with your hard earned money you expect at a minimum good customer service. I was expecting a wow factor here and that did not happen. Also the ice pack provided lasted 5 minutes was lot helpful at all. read more

Just ok. Visited twice with concerns, but each time the visit felt rushed and like they didn't really care. I mentioned my first skin concern and they briefly addressed it, then said "ok great bye!" No one asked me if there was anything else. Why is it so hard to book a consult an have a provider genuinely interested in addressing your concerns? read more

This is my dermatologist office. They are good if you book an appointment and the nurses are always knowledgeable and helpful. The gripe I have with them is that their online messaging system is not great because I never heard back or when I did, it didn't deliver. I messaged to get rx filled and it took them a long time to respond and eventually never a prescription sent. Then, I called the office and left a voicemail and still nothing. I am a current patient and I am frustrated why this was happening. I eventually just used an online doctor system and got my rx somewhere else. read more

I'm disappointed to be leaving this review, but I have to reiterate what many others said below. I had a good experience here two years ago so went back when I had a skin flare up last week. I booked a same-day appointment on Thursday via Zocdoc. Arrived and they had no record of the appointment (despite the fact that I had a confirmation email clearly stating I had the correct date and time). They did manage to squeeze me in so I saw the doctor. The doctor said she'd send 2 prescriptions to my pharmacy. When nothing had come through to my pharmacy by that night, I messaged Berman via their messaging portal. Friday I tried multiple times to get through to the front desk with no luck. Called the pharmacy, they said they didn't have anything from the clinic. I finally got through to Berman around 3pm and they sent over the prescriptions. However, my insurance flagged the RX and said they needed more information from the clinic. It's now Monday and I have been calling all day today. The one time I did get through to their mainline, they put me on hold for 5 minutes and then hung up on me. I've left a message on their mainline and their RX line and also sent a message through their portal again. No response. And still no RX despite the fact I've been waiting since Thursday. read more

I have gone to Bergman Skin Institute for a year. Reagan has totally changed my skin texture and look. She is passionate about what she does and very knowledgeable. I used to have dry skin and melasma Reagan develops personalized care for my skin with chemical peels I am 62, butMy skin looks beautiful like 30 years old Under her care. It just gets better and better as I consistently Go through the chemical peels process, every six weeks. I receive lots of compliments. The brown spots were gradually lightened and diminished.. She is the best in this business. She is a blessing for Bergman Institute because I was about to go someplace else a year ago She worth every penny I highly recommend Reagan two anybody who wants to have a beautiful skin, no matter how old you are. Thank you read more

Unfortunately the punctuality of Berman Skin Institute at Walnut Creek has gotten a lot worse. The staffs run at an extreme tight schedule (10 minutes per session) and thus if there are a lot of patients lining up before you, your appointment will get backed up badly. I have been having to wait for about 30 minutes past my appointment start time, including today. I scheduled one at 2:40pm today and I wasn't called to get in almost at 3pm. I had to leave early as I had client meetings in that afternoon so I pretty much wasted my time commuting to the center back and forth and got nothing done. Overall, I think this place has great doctors, but the on time performance is just horrible. I hope the management can address this issue soon. read more

I had the worst experience here with laser hair removal. I would advise anyone to avoid this office and company. I brought my daughter here twice for laser hair removal for her underarms. Her service was with Danna. She said it was extremely painful. They didn't offer her numbing cream or ice ahead of time. But it seemed to work, so I decided to book just a touch-up appt for my bikini as it had been a few years since my last touch-up appt elsewhere. Berman makes you pay for your service BEFORE you're treated, which is highly unusual, and backfired on me which I'll explain shortly. Sidenote: I got LHR 20 years ago in my early 20's and it worked fantastic so I know what I'm doing since I've had several treatments in the past and am nearly hair-free except for minor touch-ups every 3-4 years. Danna said if I made an appt, I was welcome to put my own numbing cream on at home, wrap myself in saran wrap, and come to my appt. I happened to check their website one day and saw they were offering 30% off a small area of LHR, so I bought it. They have a goofy system where if you don't pre-pay in the office, you have to buy your service online ahead of time to get their advertised discount. The website said the discount was only valid that day, so I went ahead and purchased the bikini service. I then made an appt w/ Danna for the next day at 1:50pm. So I put numbing cream on my whole bikini area, put saran wrap over it, get dressed, drive to my appt in Walnut Creek, pay for parking on the street, and arrive to the office 10 min early. I sit there for 15 min (so now 5 min past my appt time) and a nurse asks if I've filled out paperwork yet. Now I'm past my appt time, wearing numbing cream that's probably going to start wearing off soon, and I'm just now given paperwork to fill out. 20 min past my appt time, I'm finally called back. I get undressed from the waist down, wash off the numbing cream at their sink and wait for Danna. It's now been nearly an hour since I first applied my numbing cream and I know it's wearing off. Danna comes in and tries to adjust settings on the LHR machine and says, "There's an error code that I can't bypass. Let me call my manager." So she leaves the room for a few minutes, comes back, says her manager told her to reset it. So she turns it off, turns it back on, error code still there. So she does it again, error code still there. She says, "I'm sorry, we can't treat you. The machine won't let me get past this error code." So I had to get dressed and just leave. Danna was barely apologetic, just said sorry, you can drive to Pleasanton if you want and get treated there. I said I can't, I have to pick up my daughter at 3pm, I don't have time to drive from Walnut Creek to Pleasanton right now plus my numbing cream will be gone by that point. As I'm leaving, I tell the receptionist up front, Ashley, that I would like a refund of the $245 that I had prepaid for the bikini service. She was very apologetic and said she could imagine how frustrating this experience was for me to leave w/out treatment, and asked if instead of refunding me, could she offer me a free treatment area instead. I thought about it and reluctantly said okay. A few days later, I get an email bill from Berman saying I owe $350. What?! I didn't even receive treatment there! There is no invoice or explanation as to what the $350 bill is for! So I emailed Ashley back twice, and she doesn't respond. The e-mail said to call their Billing Dept at (650) 815-2131 which I did and spoke with Cathy Vandenburg. Cathy said she "didn't know what the $350 bill was for." So I forwarded her the e-mail and she still couldn't see what the bill was for. She said I actually owed $245. I said I do not, I had PREPAID $245 for my service which I didn't get to use because their machine broke while I was there! I then told Cathy I wanted a refund of the $245 as I would not be returning to Berman Skin Institute again. She put me on hold, came back and said she spoke to her manager and they would refund my money, but that she "wanted me to speak to their clinic manager" and tell her what happened at the WC office. I didn't want to re-explain my whole story all over again to someone else but I wanted my refund, so I said ok. Cathy put me on hold again where I sat on hold for over 10 minutes before I finally hung up. I don't think she ever transferred me, she just left me on hold forever! So I filed a chargeback on my Visa for the $245 since Berman hadn't refunded me like they said they would, and I just WON my chargeback (I always win!). As if my experience there wasn't bad enough, I was made to fight tooth & nail to get a refund for the service I didn't receive. Would never go back. Numbing cream can be absorbed into your blood stream and is not good for you, so to put it on for no reason & let it sit for an hour, & then not get treatment is beyond frustrating. Do not ever prepay for laser, lest their machine breaks down on you! read more

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This will be my first ever negative review in my 31 years on this earth, but it felt necessary. The doctors are kind, but it is literally impossible to get in touch with this office and negates any positives. After they missed filling a prescription for me, I called 10+ times at various days/hours of the day and left 4+ messages over the course of 2 weeks -- they never answered, and the ONE time they called me back I was on a work meeting. I still picked up quickly to ask if I could call back in 10 minutes, to which they said yes & provided an extension #. Guess who didn't pick up after numerous call backs after those 10 minutes, and who didn't return my voicemail? I finally tried calling the Fremont office, who luckily did answer (hack for anyone trying) and refilled my meds. I've decided to switch derms and have now been attempting to get my medical records from Berman since July 24th, both over the phone and via their contact form, but am still waiting despite it being over the 15 day legal limit. I tried calling them yet again today and was directed to an international call center employee, who also tried calling the office manager but advised me they "couldn't get them to answer" but have "left a message". I have very little hope. I am honestly BAFFLED by how difficult this has been. I finally gave up and have filed an Office Practice complaint with the California Medical Board in the hopes they have more luck. At the very least, I hope this can drive some change for future patients. read more

I have been a patient at this office for over 15 years . It's used to be a reliable place . This time in January of 2026 it's became a trashy and absolutely horrible medical office . I've made an appointment via internet with DANNA YOUNG PA-C and it was confirmed . However in an hour the office is calling me to cancel my appointment with DANNA YOUNG PA-C and the reason was because DANNA YOUNG PA-C isn't available and asked me to reschedule. I rescheduled the appointment for another time and got confirmation again . However once again they called to inform me that it's cancelled again the second time since the provider DANNA YOUNG PA-C is the only one at the office for cosmetic procedures & DANNA YOUNG PA-C is only accepting preferred clients and not everyone who needs medical help and who makes an appointment! So she is the one who decides who she want to accept and who she doesn't want to accept??????????? Is it normal procedure at the professional medical office ???? It's totally unacceptable and ridiculous. Please, save yourself time, your finances and Frustration & PLEASE DO NOT Go THERE ..NEEVER EVER . It's just another example of what you get in exchange of 15+ years of loyalty & spending thousands of $$$$$.Think about it !!! read more

Berman Skin Institute - This is the provider Danna Young who choses the patients she want to have or not to have - Dermatologists Near Me - Walnut Creek, California

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Terrible customer service. Unless you're there for cosmetic treatments you're treated poorly. Couldn't get an appointment for hypohidrosis (although has been treated there previously). Was charged to remove stitches after skin cancer. No response to emails I've sent. Operator on the phone was useless told me he count make appointments and I needed to talk to a medical assistant. Not sure what happened. This used to be a great Dermatologist office. It's gone downhill exponentially.. read more

One of the worst experiences I've ever had! This was supposed to be such a simple easy appointment that I've been having done for several years now and never had an issue. I went in to get a kenalog injection at Berman on my forehead for one of my scars, and it's 100% worse than it's ever looked in my life because of Danna Yang PA-C. She improperly injected my forehead and caused skin atrophy and now I have a huge dent in my forehead where she injected that was supposed to flatten and even out my scar like it has in the past for the last 9 years. I paid $300 out of pocket for this simple appointment to come out looking and feeling worse than it ever has. I'm upset because there's nothing I can do about my face now and I'll have to wait several months for it to eventually flatten out and not have this dent anymore. When I called to schedule a follow up appointment with a doctor there and expressed my concerns to the people at the front desk, they were extremely rude and unprofessional with handling the situation. This facility is shady, the dermatology department here is especially lacking! If they can't even get a tiny kenalog injection done right, imagine how horrible their other services are. read more

Great experience on multiple visits. The doctors were very efficient and helpful. Parking is easy in the basement garage.

I'm shocked. I made an appointment with Dr. J.Arzeno,MD. Berman Skin Institute at Walnut Creek . Instead of a doctor, a nurse examined me. She prescribed an ointment and did a biopsy. She said the results would be at the next appointment. Two weeks later, the doctor was absent again. The nurse removed the stitches, took a photo, and handed me a printed copy of Patology Report. Now I'm searching online for information about my diagnosis from the report. I think I need a real doctor. read more

Booked an appointment with Berman Skin Institute for a second opinion. What I was most impressed about was all of their efforts to promote social distancing as well as how well maintained and clean the office is. I was scheduled to see Dr. Smith. He was timely, professional and had excellent bed side manner. He took the time to examine me and to answer all of my questions. I went for a medical reason so I don't have much to say about the other cosmetic services they offer, such as Botox, cool sculpting, and so on. read more

Berman Skin Institute - Lobby - Dermatologists Near Me - Walnut Creek, California

Got a treatment with Dana who casually rolled in 20mins late to an 8am appt with no apology or explanation. Staff confirmed she was not in the building. I actually confronted her when she finally arrived bc I had to hustle to get myself there that early and have an early meeting. She told me it was standard for her to stroll in at a later window so the staff can set up the room (still no acknowledgement of wasting my time). Her staff was all there early and the room was ready so it was nonsense. A simple "I'm sorry" or "thanks for waiting" at any point could have resolved the situation, but instead she glowered at me and said nothing as if that was normal. Having worked in clinical medicine at UCSF AND in the high end beauty industry in NYC, her posture was unbelievably unprofessional and rude. I will go out of my way to tell folks to avoid her and this place because of how dismissive, confrontational and rude she was. Don't waste peoples time and assume you're entitled to do so without accountability. Generally not advisable to get treatments from someone who could care less about their own professional standards let alone you. read more

Horrible office after the doctor left. Service used to be good and professional. After Dr. Smith retired, they have not had any MD in the office and it's been at least 3 years. They keep sending me emails asking me to schedule appointments since it's been a while. I didn't have a good experience last time which was 2 years ago. I finally managed to schedule appointment today. Made an effort to leave work and be there on time. I waited 30 minutes in the room without anyone telling me anything. I came out and a staff just asked if I wanted to wait a few more minutes. I asked why? Is Annie going to be done then? Staff said oh I don't know. She's with a patient. So I could just keep waiting?? What's the point of making an appointment? And this was a cosmetic appt so it would be out of pocket and they still treated you this way. The parking fee is high and they wasted patient's time. They do not value anyone else's time. My family & I will go else where. read more

Went once, won't be going back. It started with the rude receptionist. Actually the web site. I filled out a form with my personal data and insurance card info (uploaded photos of front and back of my ins card) and drivers license. When I got to the office, they had no record of all that and I had to start over. I couldn't read the small print on the form even with my glasses. I thought I brought my driving glasses by mistake. I told the receptionist I couldn't read the form and had to get my other glasses from the car. She monotonly said okay. I thought I was messing up by making this get late. Got back with another pair of glasses and double them up for maximum magnification and NOW I can see that the form was "printed twice" slightly misaligned making it look like you're having double vision. I showed her and she said yes it is smeared. I asked if they had any that were printed normally and in a somewhat scolding tone said, no that's all we have. Get in to see the nurse and man, she was a patronizing as I have ever seen someone. Constantly laughing out loud at nothing funny. Mainly it seemed, she wanted to make sure I would get a full body scan on my next visit in another 2 weeks, after not shaving over the suspect lesion. I don't know, maybe that's legit but I had a bad feeling about this place. I showed her my sketches of the evolution of the lesion over the last 2 months and she said that was an improving progression. When I had put the same description to my favorite AI, it said I should get in there ASAP because that description could be the opposite of getting better. And that's why I went. The nurse didn't comment on what I told her about what the AI said. Who knows. For diagnosis, AI is supposed to be pretty darn good. In any case, I don't either like or trust this particular medical business. read more

HORRIBLE customer service and contact. Used to be reliable and professional and now has become unreachable and incompetent. It took me a month just to talk to an actual person just to get a prescription refilled. Still have not gotten two others filled and going on four months. Billed me for services that were not given. Anytime you call the phone is routed to a different 800 number in a different country. You have to go in to actually talk to people but then they bill you for services. Used to have a thoughtful dermatologist who actually listened to me but now have to see someone who doesn't even remember meeting me or what has and hasn't helped. Will be seeking another office. read more

Called to get information and receptionist made it feel like I was inconveniencing her for doing her job. So unhelpful and her tone was extremely condescending. Canceling appt based on this interaction alone. read more

Such a scam! I paid $150 for a consult and when I called wanting to go in for the procedure they want to charge $150 again, because they have a new doctor! Unbelievable. Keep the $150 I'm going elsewhere. read more

Worst experience that I have ever had with a medical practice or any business! You have to beg this office for help, like simply returning phone calls (even urgent), giving test results, & referring to surgeon. Such an unethical business, especially for a doctor's office. I had an MRI on June 27. I had to call 4 times to get the result (which I did not get for almost 1 month). The dr called on July 11 (2 weeks later, after I called 3 times and complained) & left 2 voicemails (but no mention of a time for a return call or even to have a medical assistant call me instead). I called & complained again to a medical assistant and finally got another msg from the dr on July 24. I set up an appointment for the following week for nodule excision, & they called me 45 minutes before the appointment to say that the dr would not be removing it, and asked if I wanted to cancel the appt. (I was already on the way there). At the appointment, the dr advised referring me to a surgeon. Of course, they never referred me, & never returned my urgent messages. Unbelievable! read more

They told me I had to order special medication that could only be from a certain place which cost me $120/month. Saw no results after several months. Went to a different dermo which prescribed the SAME thing for less than $30/month. Save your money go somewhere else read more

I had had nothing bu great experiences with Dr. Annie Singh - she is knowledgeable, sympathetic, and understanding. From my very first visit, she has always taken the time to explain things to me clearly so I understand what to expect. She also has a great sense of humor and has always cheered me up! From a logistics perspective, parking is easy and I've never had difficulty making an appointment. Overally, highly recommended! read more

I am very happy to be back again with BERMAN SKIN INSTITUTE @ Fremont CA after Pandemic lockdown OMG I've develop so much hair on my face and lines on my forehead. I have done my Botox last year Sept. 2020 with my 88 yr. old mom she had Botox & Filers we are both very happy with the results & service by the Dr. this year June 2021 finally I went for my laser hair face removal ‍YESzzz so happy for the results & scheduled follow up, thank you for continuing to have promotion of your services it's very helpful . Thank you to receptionist Nora Peralta for very accommodating & informative she' s AMAZING MABUHAY ‍ Perry G. 6/7/21 read more

Berman Skin Institute - Berman skin Institute - Dermatologists Near Me - Walnut Creek, California

The customer service is flat out horrible. No follow up from several promised responses to my inquiries. I waited over 35 minutes for a scheduled zoom meeting for a second service as well. That consultation never happened. I would NEVER recommend this practice for anything at all. read more

I am so pleased to find Dr Arzeno once again - she is at Berman Skin in Walnut Creek. She has been a gem for my husband, not just with her extensive skin knowledge, but her gentle manner and great follow up care. Hoping others who saw her in the past recognize her move to the new beautiful offices. read more

My previous dermatology (Ice cream walla) was bought by berman. I called to schedule a procedure that I have scheduled in the past. I needed to get a new consultation after years of appointments with ice cream walla. I can understand this. They did not have appointments at my regular location in Berkeley so I agreed to come to the Walnut Creek location. It was confirmed I would have the consultation and the procedure during the visit as walnut creek is a distance. Once I arrived, the consultation was the only visit scheduled, not the procedure. I've now spent $100 in uber fees with no procedure. Avoid this place if you can. They do not have their scheduling well organized. read more

I absolutely LOVE Annie Singh!! I started going to her earlier this year in February and couldn't be more satisfied. Her clear and thorough explanations, knowledge of the products and services, and her calm demeanor are what keep me coming back to the Institute. I initially visited for a consultation to have my skin checked (moles) and have since had other procedures done (laser hair removal, hyfercation, started a tretinoin routine). Annie has been my trustful source for any questions that I have regarding anti-aging, skin irregularities, cosmetic concerns, and what works best for different types and shades of skin! Additionally, when I walk into the office the staff always makes me feel like I'm their only patient - no matter what they have going on. Other businesses should take note of how important it is that the people at the front desk are warm, welcoming, and knowledgeable since they are the first interaction patients have with the business. If you're looking for a place to call home for all of your medical dermatology and cosmetic dermatology needs, this is IT! read more

Horrible experience with PA Annie Singh! Communication, explanation or recommendations absolutely 0. She offer laser $5.800.00 for whole face treatment for small bumps on the skin under my eyes with machine she didn't even have in Walnut Creek office . Then she offer some treatment with electric device but said " it possible that will be scars after. read more

UNFORTUNATE EXPERIENCE/OFFICE WOULD NOT REFILL PRESCRIPTION BETTER DERMATOLOGIST RECOMMENDATION BELOW Went here for months for some acne treatment on my face. The doctor was so kind and helpful, but administratively, the employees at the office were not helpful. Once when I was running late to the office in the middle of a rainstorm (this was the record-breaking storm in the Bay Area in Dec 2022), I called to inform them I'd be running about 10 min behind due to terrible traffic and drivers needing to travel about 20 mph below the speed limit for safety reasons. I explained everything, and they still proceeded to charge me a $25 late fee, of course on top of my standard $25 copay. I was the last appointment before their lunch break (this is what they told me). My appointment was about 15 min total. As an otherwise very punctual and easygoing regular patient, this was frustrating for me. In addition, I called to refill prescriptions as I did routinely. The assistant got all my info down and assured me the pharmacy would be following up when the order was ready. I never heard back, and the pharmacy said they received nothing from the office. This cycle continued with me calling back to explain what happened and re-order, at least 3-4 times. Finally, weeks later, I requested to stay on the line until they could give me some sort of confirmation. They then told me they would not fill the order because I was due for a check-in appointment. I explained that these were the same prescriptions I had been on for several months, that I was running out, and that they could check their records to see that I had only filled the prescription once before (i.e. the timeline could easily show that I should be running out soon). I also explained that the several weeks that passed trying to get ahold of them for my prescriptions had added on to the time it had been since my last appointment, only some months in the past. Again, they refused to fill the prescriptions. All in all, bad business and a shame to prioritize profit so much over patients' wellbeing. I've since moved over to North Peak Dermatology in Walnut Creek, and they are so sweet and thorough. They really do care about each patient instead of seeing them as an easy commission. Definitely recommend North Peak if anyone is looking for a top tier place! read more

My husband went here for a bump on his arm. They ended up incising it and removing an infected pocket of puss (gross I know). They stitched it up and sent him on his way. A day later when he was at work as a first responder, his whole arm turned red and became very swollen. It was very concerning. He ended up at the ER where they diagnosed him with cellulitis, a very serious infection, and had to get IV antibiotics right away. The ER doctor asked who stitched him up after removing the infection and was shocked that they did such a thing because it closed in the infection and caused the cellulitis. I tried to call them after this happened and no one would take my call in a meaningful way. We ended up getting a bill for this, which I again tried to call to dispute because of the deficient medical service he received, and again no one would take my call. Out of fear of getting sent to collections, we paid it but the whole situation was handled very poorly from start to finish. We switched dermatologists after this. read more

I have been a very happy customer of Berman Skin Institute since 2013 and I have had an array of procedures done here. All good experiences, from laser hair removal, laser tattoo removal, microneedling, acne treatment facials, and cool sculpting! I personally love the Walnut Creek location. Parking is easy and the office is easy to find. 4th floor, corner office. The staff here is just wonderful! Kerrie, Mimi, Dr.Smith, and Susanna just to mention a few of my favorite people. Everyone here is friendly and helpful, they make the office that much better. Come in, they have so much to offer. And you'll be happy you choose Berman for your dermatology needs read more

Berman Skin Institute - The beautiful building. 2hr meter parking located in the front - Dermatologists Near Me - Walnut Creek, California

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I came here almost a year ago and still think about how bad this place was. First off, the person at the front desk was rude and short with her responses. Truly felt like I had somehow interrupted her by going up to the desk. Then once in with a dr? I had a number of questions about skin care that they didn't answer, but said they would send me a list of recommendations. They never did. I asked about hair removal and I have vitiligo. They said they needed to see if I could do it while having vitiligo. Was told they would also email this information. Again, never heard from them. I had a question about what was probably a cyst and had to wait even longer as the person I was seeing needed to get someone else to come into the room to take a look (this was the named reason for making an appointment). They gave me a steroid injection which helped for a bit, but still didn't solve the probably. Overall this place felt uninviting and uninformative. Just got an email that I am up for an appointment. I will never set foot in this place again. read more

Horrible experience at Berman on two occasions- please beware!! On the first occasion, forehead botox result in uneven brows (one frozen and one with tons of movement), not fixed with initial correction and then the third attempt at correction resulted in overcorrection of the brow where the brow with movement became extra frozen (now more frozen than previous frozen brow!-unbelievable!) The provider who did my initial treatment was gracious but Dr. Berman was quite dismissive of the experience. When I asked for money back, they asked me to sign a non disclosure agreement (not joking- see receipts)... A few years later I did decide to give them another chance (huge mistake on my part) as I thought to myself maybe these things can happen. I had some good massater botox treatments by one of the NPs at the clinic. My most recent massater treatment by Dr. Aleda Longwell resulted in a lopsided smile (a side effect that has never happened to me before)- I literally could not move one side of my mouth up to smile and ended up looking extremely odd in photos. I called the clinic multiple times and emailed the provider, only to be ignored or told I would get a call back - with no response. I had simply asked for my money back- something that I think is reasonable given the results. They got back to me three weeks later (after contacting them regularly)- after I had already left the country- declining my request for money back and offering a "touch up". I have definitely learned my lesson and will not be returning to this place and would like to warn folks to be very cautious with this place or you may wound up looking like a botox gone wrong model. read more

I am a brand new patient, so I scheduled a skin consultation. I had to cancel because we had a Covid scare in the house. So, I re-scheduled another appointment - but had to cancel again (last minute) due to a confirmed covid case in our household. I notified them as soon as I received notice of a positive test result. Staff had told me they would charge $150 for the cancelled appointment. I was shocked, I wasn't even a patient yet, and they're already ready to charge $150 just to cancel! I thought I was being considerate of others by cancelling the appointment and rescheduling when it was safe to do so. I don't want to spread the sickness to others, nor do I want to infect the employees at the Skin Institute - but to charge me $150! That's absurd. I will still stay at home until it is safe to schedule an appointment, but not here! Feels like I was charged for worrying about others' safety. read more

I had the pleasure of seeing Dr. Reagan for KP treatment on my arms. I've had KP my entire life and was pretty certain there was so way to mitigate the effects or cure it. But Dr Reagan reassured me this was not the case. With chemical peels, I have seen drastic improvements of my skin. She is an excellent doctor and cares deeply for her patients. I cannot recommend her enough!! read more

I finally tried the HydraFacial here and it was amazing. I have had a few HydraFacial treatments at other locations but by far this was the best yet. Mimi is an amazing esthetician, my skin looked incredible after. I always hesitate to have extractions done but Mimi always does an amazing job. She is talented at what she does and knows skin. read more

I have a confirmed appointment at noon, but the office was locked when I arrived. As bizarre as it may as I waited outside mortified, one employee who was about to enter the office refused to let me in because to her "I was late" (I arrived at 12.25 pm by the way confirmed by the parking meter) and the management called to apologized, the question about "why would you schedule me at that hour if you want to go out lunch?" remained unanswered. I gave more stars instead of one because the office manager called and apologized. read more