Consistently great service. Would definitely recommend.... Flexible scheduling and good communication from staff; James is very friendly and professional. read more

Please choose a different company when seeking a pest control contract. They are great when they are selling you the product but customer service after the fact is not great. Just one example, press 1 and see how quick they answer for new customers, if you press 2 for existing customers you will sit on hold for 10 minutes. Tim the technician was amazing and a class act! Once again, please look elsewhere. read more

$400 & 6 weeks later...still rats!!! "They'll eventually run into the traps", I'm told. They've avoided them since you put the traps down. They've enjoyed that tasty peanut butter you left them, tho. I'm not a happy customer!!! read more

I called this company based on the 4.5 stars on Yelp. They had a $39 for $89 deal but after talking to them, they convinced me that I need to get the full house service for $150, and it gives me a 30 day warranty no questions asked service return as many times as needed. I was skeptical but the salesperson insisted that this will guarantee there will be no rodents or any other household bugs... the Groupon and Yelp deals dont? I guess that should have been my clue that they are scam artists. They CHARGED $150 +Tax = $162+. I called on a Wednesday and they were able to show up on a Friday and put baits and traps etc for the tenant. I called on the following Tuesday evening since the tenant called freaked out that she still saw rats/mice and they jump over these traps. The phone system routes you to new or existing service. For a full new service they can show up in 2 days... to add bait and possible alternate methods which should take a 1/4 of the time, the response time is more than a week? I declare shenanigans. I told her that I will take that 24th of August (8 days later) but I expect a better response. Let's see how that works. Right now a 1 star review is the best they deserve.... will update as necessary. The customer service rep who apparently knows that there is no money involved is following the motto of "screw the customer". I am sure if i was willing to waste more money they will show up much faster. I advised Beverly that I paid for a 1 time service with a 30 day warranty.... her next scheduled appointment was the 24th of August. .. more than a week later. I was pretty upset and if she didn't recognize that, she shouldn't be answering calls. I asked her to have a manager call me back and I didn't get a call back. I am suspecting that the positive reviews are from friends and family because from the Google reviews... they should get a D on the BBB. Update on 18Aug at 5:30pm: Got a call from Darrin that they had a cancellation and will make it there tomorrow. Not sure if my negative feedback had a level of persuasion but we will see how treatment #2 works. Additional Update: I did get a call from Troy (account manager?) and he send out someone who put additional traps? The tenant called stating that the mice just jump over these traps and very few actually get caught. I had another discussion with Troy and he was going to send an inspector. The inspector finally made it out there just to reveal that there is some skirting missing around the base of this pier and beam home and that is what is causing the mice to keep coming back. No follow up until I get this fixed? I finally made a trip down to the house around Thanksgiving, since I live 3.5 hours away... and put 2- 3 different kinds of baits in locations where the tenant stated they saw or heard mice/rats. Ironically, the mice/rats died with this attempt and the tenant could smell the dead rats but wasn't able to identify where the mice were immediately. They were happier with the smell than the mice itself. My attempt with the $20 bait did more that 3 service calls. They did refund me my cost, so that and Troy's attempts warrant a better rating. read more

I have about 1 yr of experience as a berrett customer. What I like most berrett are the technicians. They are always courteous, professional, and make sure we are completely satisfied with the visit before leaving. What I like least are the phone service, email, and people that answer the phone. By convenience, I emailed berret with a service request. They respond to the email, stating I need to do it by phone. I call the company, and they don't return my phone calls. And then when they do answer, it just isn't as good as the interaction I have with the technicians. (Example, I don't know much about pest control. I feel I'm being educated by the technicians, with the phone service I feel like I'm being corrected after being told I'm wrong.) If the quality of the answering services was as good as the technicians, I would've given this review 5 stars. read more

We've been using Berrett since we had a attic rat problem a few years ago, and we've been completely satisfied. Our rodent problem is gone, and the maintenance program is regularly followed. Totally professional and thorough. I have no problem recommending Berrett to anyone. read more

This company is a total bust! They never accomplished the basics...forget getting rid of but they couldn't even reduce the number of ants, spiders in and around our home. They pledge to come out anytime we call in between treatments but it didn't help because you have to take off of work because they give you a big window of 8 to 5. so they said they were there but we never knew and the results never showed it either. We asked if they could call but we wouldn't get a call to tell us they were in route. I work 5 minutes away so I asked repeatedly for them to call me so they could get the inside of home too but it never happened The tech I did met was very green, He was new to company and said it loved it because he just sprays this stuff around and gets paid. They didn't do any research to figure out what type of pests I had and what would work to get rid of the particular ants I had. We literally would have ants the next day around our door after a "supposed" treatment. So, I called and said I wanted to cancel after over 7 months of trying to get this resolved. They rely on their "contract" and said no way and made no change in service...BUYER BEWARE...they really are terrible. read more

This company is great! Service is great, and I have no complaints! My technician treats the inside Nd outside of my home, as well as the attic and garage. I highly recommend them. read more

Our teenager brought bedbugs home from a mission trip this summer. After trying to take care of the problem my husband called Berrett - the gentleman came out, gave the song and dance and told him it would be $1200 to take care of the problem and NO you do not finance. within 10 days Tawana was at the door - one of the RUDEST, crass person I have dealt with in many years. Our furniture was cheap and trashy - the recliners were 3 years old - the family photo that I have hanging in the dining room was stupid - it was the last family photo we had taken before my cancer surgery and year long chemo treatments, and YES, we were all wearing red noses supporting child hunger but THAT is the photo we all liked, and I paid for it, not her. Then she got to the girls bedroom and I was told that their room was a disaster - everything was off the floors, the bunk beds were stripped, all stuffed animals for the youngest were bagged, the floors were mopped and waxed but once again I was told I have CHEAP beds for the girls - they are sturdy, what the girls wanted and not cheap. The dressers were also CHEAP JUNK. At that point I blew up and I was told "I really don't care if I piss you off or not". At that point I wanted her out of my house but there are no refunds so we are stuck with your company. She returned 2 weeks later - by this time the bugs had disappeared and after purchasing all new furniture becuase that room was not treated even though we told them that we had the bugs in the living room and both bedrooms - once again I was told I had bought cheap, junk furniture and heaven forbid wood frames. After the horrible mess that took me a week to clean up from the initial treatment I boxed everything up in plastic tubs all pillows, clothing and I was told I was a hoarder. The last visit will be the last if I have anything to say about it - I keep plastic tubs under the bed for seasonal clothes and I didn't get them out from under the bed - she once again was rude about my house cleaning and storage. I would like to see her on chemo for a year, almost die twice in the past year, have spent over 50% of the past 12 months in the hospital and still manage to clean and take care of 2 children, ages 7 and 16. At that point I said to my husband that besides paying $1200 for 3 treatments, being told what a horrible housekeeper I am, I am now assuming SHE will be buying the furniture that is satisfactory to her and a storage unit. What a waste of our money - I asked for several quotes from different companies but he went with the first person who called back - not the way I do business. IF she returns to the house it will NOT be with my request but because we are being charged regardless, but I will not be here - I do not need to be run down by anyone, specially someone who is rude and crude. Her language is very offensive and her opinions can be kept to herself. Would I recommend your company to anyone else - and there were 12 families dealing with the bug problem so there were others I could have recommend you but I won't on a bet. I am NOT a happy customer but it is a lesson we learned, the hard way. By the way I did call, after the fact, other pest control places and you were by far the most expensive and the other families had their problems taken care of without having to have visits every other week for several months. read more

Aaron communicated well and was thorough with the job, very pleasant to work with!

Very competent and pleasant to work with. They do a great job and always ask if service is needed inside the house. Would definitely recommend! read more

We have been using them for several years. ALWAYS on time, professional and have always gone that extra mile for us Their customer Service is among the best...........and that's what makes a company great. You can call any pest control company BUT Berrett's customer service is great. read more

Very respectful technician, did a very detailed job inside, I already started to see some dead bugs around the house. Very pleased with the service and the tech that came. read more

Jaysen was professional, timely and efficient. Called ahead...did some above and beyond treatments and hardly knew he was there.

I like that they send the same technician for the initial and the quarterly visits. Sergio is very friendly and professional. Always on time, make sure we are completely satisfied with the visit before leaving. read more

The gentleman, Jim, who came to our house was courteous and a pleasure to work with. He was very knowledgable and even called ahead of time and asked if he could come out early to complete service because he had a cancellation, which worked out perfectly! Very pleased so far. read more

I have used Barrett for a while and they are at best a bad service to use. Appointments mean nothing to them. They came 6 hours early to my house. The reason the tech came early is she wanted off. The tech on the visits before did not do the things I needed done - hence the appointment. You have to trust the tech that they did the service. No evidence the tech was even at the house. I needed the backyard done cannot even find anything the individual went in the back. I wanted to go over what was needed. I would not recommend them at all. When you call all you get is someone that cannot even reschedule the next appointment. All they want is your money. Cannot get the phone number of the management to talk to about the service. Only get to talk to telephone operators. They will not email you back concerning the issue. Do not use if you value your time, money and want good service. Paul L read more

We were so impressed by the quick, unexpectedly needed service. Our landscaping company notified us of an ant problem when they dug up our previous plant roots and could not continue with our landscape project and would have to reschedule. I called our current pest control company and they could not come out for several days. When I let the landscaper know, he recommend Berrett Pest Control. When I called, I spoke with Latricha Turner. She was the kindest, most understanding person to ever work with. They did not have any openings for that day, but after hearing my predicament, she finagled something so that we could have a technician come out at some point by end of business day. I thought that was great, but then Kevin called within minutes of that and said he could be at our house within 30 minutes. I am almost certain he came on his lunch break (Even though he didn't say anything). He called before arriving to make sure he had all the details and called after the service to let us know he completed the treatment, so we could contact the landscaping company. Super impressed with Latricha, Kevin and the company. Thank y'all so much. Latricha and Kevin went way beyond any expectations. The landscaping was able to be done first thing the following morning! read more

Barrett has been providing quarterly pest control at my residence for 5 years now and I've had the same technician for the length of our service as well. Daniel is always friendly, thorough, reliable, and helpful during the quarterly treatment. I have been very pleased with Barrett and would recommend them to anyone looking for a reliable pest control company. read more

The office staff seems to sometimes get their routing/dispatching mixed up but the technician that has been coming to our home for over a year, Bill, makes up for any lack in scheduling. He is so personable. He came out for our quarterly treatment after the tornado hit and was just genuinely concerned with the very small amount of damage our house had incurred and had even drove by to check on other residents that he services around this area to make sure they were okay as well. Bill is very thorough and we are so grateful for his hardwork! read more

We hired Berrett 4 months ago. 1st month, no problem, 2nd, 3rd, 4th, time, MAJOR ISSUES! First, Berett is NOT customer service friendly, often do not show up, AND when given the choice to pay a penalty of over $100, I DID pay instead of finishing last 2 months. Customer service manager was told that I'd rather pay it off than have them back out! Did she wave the penalty fee? NO! Having served millions of customers in my own family business, I can assure anyone reading this, that ownership of this business is either to far removed from day to day service issues, or just don't care! Plenty of Pest Control companies out there to do business with! read more

I bought from Groupon a service. When he came he sprayed outside and told me I needed 3 more. I said I'll call you if this first spray doesn't work. Fast foward I get a collections letter in mail for 3 sprays and hundreds of dollars. I never told them I wanted another service or don't even know if they sprayed outside. I've spoken to Darrell on the phone he Leif telling me it was my fault that I didn't see emails they supposed to send. This company can't take the time to make a simple phone call to tell you they are coming. I don't even know if they came and service was done as they said they sprayed outside because we still have ants. These people are huge crooks they sent into collections and that's when I found out that I even had someone supposedly even come to the house to spray. This is ridiculous and the most unprofessional company I've ever dealt with these other reviews on here have to be written by their family or friends or the business because my review matches up with tons of other reviews on how crooked these people are. They use Groupon as a leverage to rip people off and it's been working stay away. I'm well known in the community and have a big following and will be sure to let everybody know how unprofessional these people or they could've just simply refund my money back for the lack of service instead they were trying to justify how being a crook is OK. read more

Justin was courteous and professional and inquired about any concerns I had regarding pests. He performed his treatment and did not report any issues. read more

6 months ago I called for roach problem and every time the guy came and keep telling me i bring them from store bla bla .... and put some brown thing and go, so the roach's are getting bigger and fatter ,i called for last time showed him bunch of them and canceled. payed for 6 months for nothing read more

Berrett pest control is trying to spray my house when I am out town. I said no, that I will call them when I back to town. Now they are sending a bill for services not perform. Customers Beware! read more

Prompt Professional and Polite. I couldn't be happier!

In choosing a service I wanted to try a family owned company. Although everyone was super friendly things were a mess from the start. I called to order mosquito and general pest service. I was told I needed to be out of the house for one hour for the mosquito treatment. I was called the morning of service to verify I wanted a mosquito treatment only. I explained I ordered for both services. The person I was speaking to asked if he could come within 30 minutes of our phone call. I told him we scheduled for later in the day so that my kids and dogs could be out of the house for an hour. So the guy confirmed a 3pm appointment. Well 3:20 rolls around and I'm sitting in my car with my children and dogs waiting to leave. I called to see what was happening. The person on the phone told me it is between 3-5 for the person to show up. So I asked if he could call to see if the guy might be near so as not to have to unpack dogs and kids if he's around the corner. Well 3:40 rolls around and I haven't heard anything so I decide I'm going to cancel service as I've been waiting 40 minutes. I call back and speak to someone new who tells me I don't have to leave the house for an hour. ?!?!?!? Anyways I cancel service and about 20 minutes later the driver calls to tell me he's about an hour away, he'd been given the wrong address. So my experience was a waste of time and I was given different information at each phone call! read more

BEWARE!!! This company is a complete fraud. I did a 0ne-time service with the company through Groupon (April). When I called to schedule the one time visit, the rep asked if I wanted to do a 3 month warranty so that they could still come out if we have issues after the fact. I agreed to this, she said ok they will charge your card each month for the next 3 months (May, June and July) Well after how. disappointed I was for over 3 months, I have chosen to go with Terminix now (August) Then on 8/20 they charged my card!!! I called LIVID and was told I would be refunded because they had no right to charge my card ANYMORE(I NEVER SIGNED ANY CONTRACTS!!!) The rep apologized and said it would be a few business days. Here it is 8/31 and still no refund so I call and the rep says in the notes it says the rep told me she would refund me but that a manager said they were unable to do this because there is some early cancellation fee ???? I'm not cancelling anything I never had a contract and I did my full 3 month warranty !! WTF!! and on top of that I was never told this when I called and y'all already agreed to refund me! This is insane. Now I'm on the phone getting the run around waiting for a manager to explain to me why the hell this is okay! I will be disputing this as it it=s completely fraudulent!! read more

Tony always does a great job, and conducts himself in a very professional manner! The best part, he shows up with a smile on his face and seems to love his job!! I hope Tony continues to be the technician who services my home. Berrett Pest Control is so good about scheduling my services for times that work best for me! They provide excellent customer service. read more

I found out about them from a Groupon ad. I had the service but this ended up being a bait and switch promo. Buyers beware. I held up my agreement but then the next to last visit, the guy came into my home, tracked mud and grass all over the house and left. I didn't know until he left. They called for my last appointment and I said I ddin't want them back. The service agent said he was sorry. Then Patricia called and said the REASON she was calling was my credit card wouldn't go through. (That card had been stolen and replaced.) I first was very angry that they made a mess of my home and then to top it off, they were going to charge me for a visit they had not completed. She said she would have a manager call me. I don't need to talk to them. When I agreed for them to come to my home I didn't agree to them making a mess of the place and then charge me $150 per quarter to come out and do it. I'm looking for another company now. They will never come back in my home again. read more

They are awful we used them for the past three years and they have got worse and worse. This last time the guy didn't show up for an inbetween visit that was scheduled. The fire ants and bugs come back very quickly after they come out so I always have to call them. When I cancelled today the lady seemed like she was half laughing at me. The customer service does not care if you use them or not. I have heard the customer service is much better with other companies so we are moving on. read more

After my review, I was contacted by the owner and a follow up to that from Chevelle, who I believe is a customer service manager. Extremely polite, very professional, and assured me that my account would be handled to my satisfaction. After my correspondence with her, I received an email stating I had a zero balance, and was promised a letter to back it up should I need to present it for my credit report. Although I stand with how everything was initially handled, I find it refreshing that a company would at the very least LISTEN to a complaint and take it seriously. Kudos to the owner and manager, Thank you Chevelle, and I truly appreciate the lengths you have both gone to to change my opinion of Berrett. Thank you! read more

I choose to do one time service. Several ant mounds were untreated and fleas are still appearing, plus there were NO dead bugs anywhere to show evidence of being sprayed. It rained the next day but since I choose one time service I am out of luck. Tech didn't stay long I have a huge house and yard I doubt he sprayed everywhere or anywhere by the looks of things, I was unable to follow him to monitor him. I am very dissatisfied for $165 I should have bought spray and did it myself. When I called in to see what I my options were they were barely knew they had serviced me and basically said since I didn't do contract I am out of luck. I do not recommend if you are doing one time service maybe they treat contract customers better. read more

I heard from a rep of Berret Pest Control via BBB. They are trying to state I misunderstood. I didn't misunderstand. Here is a copy & paste of Shavette's email dated May 4, 2018. It is clear. "I would love to speak with you directly; however, I will respect your request that we do not call you. I would like to let you know that while I am unable to refund your cancellation fee because you did cancel services prior to the agreement was met; there may be another option that will allow me to give you a refund for the cancellation fee. You stated that you no longer need svcs because your landlord was taking over the pest control services for your address. What we can do is set up services under his name at this address since he is handling pest control going forward. All I would need is his contact information and we can call him to set it up. Or he can give us a call at 214-242-4800. If he agrees, then the services would continue as is, in his name and I will refund your the cancellation fee. I hope that this helps. I look forward to hearing from you soon. Shavette Brady, Call Center Manager Berrett Pest Control 214-242-4800" They have gone from misleading me & attempting to trap me into another 12 month contract to trying to rope me into participating in their scam to ensnare others. BBB communication I received & responded, May 8, 2018. Berrett dated 5/4/2018 via BBB . "We are so sorry about the confusion. If you have received a cancellation fee, and would rather just finish that service, you would only need to pay for that service. We wouldn't have you sign a new agreement for another year. If someone said that, they were either misunderstood, or they don't understand our policies. Our policy is that if a customer would rather continue services until the agreement is over, they can do that. I am also sorry to hear about you not having a good experience with Berrett Pest Control. That is not our intention, and we will do what we can to make it right with you. We understand that the only way a company can stay in business is to take care of the customer the right way. We have customers that have been on for years on the service, and we know that if we treat our customers right, that we have a greater chance of success with the customer. I don't know if you noticed, but we have an A+ rating with the BBB, and that is because we do what we say we are going to do. It sounds like you don't feel that is the case with you, and for that we are sorry. Let us discuss it with you so that we can come up with you so that we can come up with a resolution that you can feel good about." May 8 BBB communications. "The consumer indicated he/she DID NOT accept the response from the business.) I did not misunderstand Marissa or Shavette at Berrett's. Here is a copy and paste of the email I received from Shavette. I have kept the electronic and hardcopies of the emails. *** customer f/u Ms.xx, I would love to speak with you directly; however, I will respect your request that we do not call you. I would like to let you know that while I am unable to refund your cancellation fee because you did cancel services prior to the agreement was met; there may be another option that will allow me to give you a refund for the cancellation fee. You stated that you no longer need svcs because your landlord was taking over the pest control services for your address. What we can do is set up services under his name at this address since he is handling pest control going forward. All I would need is his contact information and we can call him to set it up. Or he can give us a call at 214-242-4800. If he agrees, then the services would continue as is, in his name and I will refund your the cancellation fee. I hope that this helps. I look forward to hearing from you soon. Shavette Brady, Call Center Manager Berrett Pest Control 214-242-4800 *** The went from trying just take advantage of me by not letting me know that I needed to wait a few more weeks / a month to end my contract and not renew to has you can see from the email trying to strong arm me into participating in scamming my landlord. This company is not ethical and deliberately defrauds others. I feel they should refund the money. Scammers rarely correct their ways. This company is running a con. Unless, BBB, TX AG or FTC does a full investigation and forces Berrett's to correct their ways, nothing will change. I would like to see them fully investigated and monitored in the future, so they do not cause harm to others. " What they are purposely not acknowledging is that I wanted to end my contract as of April & thought that was the end of the 12 month period. They failed to let me know that. I have a fantastic landlord, but I will be moving. I am in the process of searching for a new home to PURCHASE. They are attempting to force me to replace my 12 mo contract by having someone else sign a 12 mo contract. In this case my landlord. Service was also terrible read more

These people show up to your house at random and then charge you $120 when they don't do anything. I told them to stop coming and cancel my service because of this and the next day I have a $175 charge from them on my debit card. This company is SCAMMING people. All the 5 star reviews on here are a bunch of crap. Barrett wrote all those reviews and you can tell when you read them if you have any sense. read more

I switched over to Berrett Pest Control thinking they would take care of business but they failed. One case, we asked man who showed up to spray to not go near my 7 month olds toys but he must have not cared and sprayed anyways. Should have stuck with my old company. They couldn't even get the cancellation fees right. read more

I basically wasted over $300 dollars, for one of the quarters the pest guy half way sprayed the mosquito fogger on my house. We where trying to kill the fire ants so after a year I still have the same issue I had before I paid them. I did get that quarter refunded so I guess that's better than nothing. We did just as good as job as they did with store bought ant killer. They did kill my grape plant and my flowers with their bug spray. So buyer beware read more

Hope you had lots of time to spend to deal with group . They are incompetent and they don't care horrible customer service . Stay away .

Do not make a contract with this company!Or any pest company for that matter- because you have no idea if they will do a good job or not. We were not happy with our quarterly service with Berrett. We were having problems with spiders. They would come and spray and kill them off, but they kept coming back. When I explained my concerns the technician seemed completely uninterested. He would also leave sticky poison on the walls and furniture that was visible. So, based on this mediocre experience we decided to cancel our service. Without concern as to why we were canceling they stuck us with a hefty cancellation fee. No sooner did we cancel, then we started getting sugar ants in the house. We then decided to just finish out with them, since they are charging us $200 just to cancel... But could we go back? Nope. They wanted the cancellation fee and then to start a new contract with us!!Are you kidding me? They are not interested in good customer service, retaining business, or making amends. Goodbye, Berrett- we're taking our business to your competition which does not force us into a contract that doesn't deliver. read more

Pete is very knowledgeable and easy to talk to. He gave me some options and recommendations, which I followed. I'm looking forward to placing the mice traps around my house and hoping to get rid of these pesky rodents for good!! I'll keep you posted on the results. read more