they came out twice to my house (on record) and failed to deliver what was promised. wasps, ants, spiders. things have gotten worse. here is a recording of our conversation. they really care... https://t.co/9oGwi2wfs8 read more

Kiley Williams was my technician. He was timely and efficient, he did an outstanding job. Highly recommend Berrett Pest Control!

I have had the technician come out over 6 times in the past three months for continued pest problems. The product seems ineffective. I asked kindly to get out of the contract so I could use another exterminator. I was told they would come and respray anytime I ask. I really think that the number of visits is excessive and would really like release from the contract. We still have huge roaches and spiders in the house. With past providers, this was never seen. If you saw a roach, it was dead from crossing an entry point that was sprayed. Please also note that this home was sprayed, cabinets and all, before the addition of any dishes, etc. as we were just moving in. Also, I paid for an exclusion which was not properly done. When I called the company, they said there is no record of the exclusion. I gave the representative a cancelled check from my technician with the words "exclusion" clearly written in the memo section of the check. My only hope now is that they release me from the contract without a cancellation fee because none of this is my fault. I am so very sorry that I did not read the google reviews on this company before hopping on the angieslist coupon. My husband and I were so busy with the move that we really did not research as we should have. read more

It was the first treatment of my home with Berrett and I can't recommend enough. They were able to answer all the questions that I had and put together a plan that would work for my family and I. First service went as explained and they did a lot more then my past company. We went over what to do on our end to help with the process and after a few days there is a significant decrease in activity. Also the ant issues we have had seem to have died down. I would recommend Eric any day of the week over everyone else I have talked too. read more

My tech got here at the time they said he would arrive... everything went smooth and will be using them as a quarterly service.

Gilbert, the Barrett tech. is one of the finest, most thorough and courteous technicians I have ever experienced! He did a great job, he was eager to make sure he was detailed in his work and took the time to make sure I was informed. You have a STAR with this young man, I hope I am on his route from now on (at least until he will undoubtedly be promoted). He represents the BEST in what a company like Barrett offers. read more

Jamol did a great job. Excellent customer service. I see dead pest already. I will use them again. read more

I've been with the company for almost 2 years. They are very knowledgeable and professional. I'm also a Realtor and I refer my clients to them as well. You won't be disappointed. read more

Martin performed our indoor and outdoor pest control service effectively and efficiently. He was cordial and personable. Martin always does a complete and thorough job at our residence. read more

Initial phone call to set up service was easy and pleasant. Technician Matthew arrived on time, was knowledgeable and treated the house. Put my mind at ease about my concerns. read more

Arrived earlier than scheduled and began service. Thorough, polite, customer service oriented.

Rob was very friendly and professional. He was knowledgeable about the available services and package details

This company does not work. Do not use. They came out and fogged the front and back seemed legit. Mosquitos went away from maybe two days. Then they set these buckets out and say that keeps them away. I have a little garden and tables where we sit out and we told them this is where we hang. So the guy Nathan puts buckets right next to the table and said this would work. Two weeks later I call and complain and the lady said the bucket is supposed to be away from where you hang because it attracts them. So they send the guy out he moves the buckets and they said he would reapray to help. He did my front lawn only and left. He didn't know I was home watching so I call and complain. He came back next day. I've had this company four months and have seen no change. So I call and cancel and they immediately charge me 217 dollars. Including last and next months. I don't need it why would I need next month. Once again do not use this place read more

Rob came in the early part of our appointment window, which we appreciated! He was friendly, thourough and knowledgeable. We are looking forward to seeing the pesky ants that have plagued us for months disappear. We will be sure to use Berrett in the future for our pest control needs! read more

Rob Dylan Fitzgerald who came by today to handle an ant problem in a area in wall was great! He was prompt, called ahead and explained everything thoroughly to us. He also answered questions. Thank you for great service today Rob read more

I have been a customer for over 8 years and have been more that satisfied the whole time. It is easy to schedule appointments and the technicians are always courteous and attentive to my needs. In the rare instances where I discover pests between services, additional visits are easy to arrange and do not result in additional charges. read more

Rob was courteous, professional, and friendly as usual. He did a thorough job and addressed all of our concerns.

Very pleased with their service. Friendly technicians and very professional. Berrett is the best in the business. They're best in price and service. Very easy to schedule or re schedule. Quick response to phone calls or emails . Been using these guys for years. Very happy with our quarterly treatments. Rob did ours today and very happy with today's service. read more

Decided to use them for pest treatment through a Groupon. I am glad I only spent the 40 bucks (also had a discount code) as they failed to eliminate a single bug! Was told to expect additional bugs to come out of the woodwork as they fled from the spray. Weeks go by and continue to see more bugs including ants. Bugs on the ceiling. Bugs in the shower. Everywhere. Seems I could have done better just purchasing bug bombs and a fraction of the cost. Contacted service regarding the issue and still without resolve. They do not care about their customers. They do not stand behind their products. Will look elsewhere for future services. Do not recommend wasting your money with these guys even with discounts. And to think, they tried to upsell me for annual treatment. Sure, why not, as their normal treatment was a waste of my time and money. read more

I signed a one year contract, they have yet to keep our ant and roach problem under control. I tried cancelling my contract to take my business elsewhere but that can't happen until I honor the contract, who cares if they don't honor their side of the contract. I would never do business with them again. I'm tired of calling and arguing with them it's useless. read more

Been under contract for a year. I called and asked to come do a treatment for mosquitos and was told that it was a separate service, at extra charge. I was told that their sales person should have explained that to me. The mosquitos was one of the reasons why I requested the service and the sales person clearly said it was included. I mean Mosquitos isn't part of group of insects?? Ridiculous! read more

I've been using their service for a year now and am very happy with Berrett Pest Control. They are attentive to your specific needs and always leave a detailed report of the work they've done. I also like that your appointments are pre-scheduled for the year and you get reminders for these appointments. Thanks for a job well done! read more

I rarely or hardly complain , however I want to say this Erick and Marissa are good people that works for company that doesn't have good products and policies. They charged me after someone in their office assured me that I wasn't going to be charged for someone coming out. To my surprise I was and when I asked for a refund they refused so my recommendation to their services is NOT to obtain their services. read more

So far I have a great experience with this company. David, the customer service rep is very knowledgeable and explained the details before I signed up. Eric the technician is always on time and courteous. The people are nice but I hope the bugs stay away. We'll see. read more

They placed a really nice statement saying how they were going to look into this. That was months ago. Haven't done a thing or contacted me in anyway. Same old, same old. No customer service! read more

We have been using Berrett for over a year now. The service is exceptional from the initial quote to the technician performing the treatments. They communicate well to advise of upcoming service and when there is a need to contact them it is easy to get a person that is always professional and courteous. Highly recommended! read more

Easy to work with company with great costumer service. I would use this company again in the future. Quick in and out process.

Martín is the best very professional and always goes the extra mile to guarantee good customer service

I found their field service staff to be helpful and knowledgeable, but their billing is askew. I prepaid for the quarter for services and was billed for this last visit. When I called the office to inquire, I was informed that the staff person on hand was not authorized for refunds (okay, understandable) and that I would be contacted within some extended window of time tomorrow (because... meetings). The office representative was polite but unconcerned about timeliness with resolution. Not promising since I've just started with their services... read more

This is the second time there was a "miscommunication" as they would like to call it. I received a call at 437pm for my 6pm appointment. I literally get home at 530pm every day. When I called because my appointment had been inconveniently scheduled without me confirming this date was good the lady told me that the other person doesn't work there anymore. I could care less about that person. I just want the services I signed a contract for done! The rep told me the technician could be out at 6pm on Monday just for the technician to arrive at 437p. They are definitely good about NOT keeping their word. So now just my little front yard was treated. Not the backyard because it was locked because of course I thought I'd be home by the time the technician would be here so I can open the backyard to be treated also. I called and stayed on hold for over 20 minutes and hung up. A "supervisor" called back with a whole bunch of excuses. Mam I do not want to hear that. Mind you the whole time she is talking over me. What great customer service! Not sure how we can effectively communicate talking over one another. I just want my service completely done! Then she offered $25 off. I do not want a discount. I want communication and a follow through! Needless to say I will be canceling my contract with this company and going elsewhere to someone that communicates and can work with my schedule. If I could give ZERO STARS I WOULD! read more

The technician was on time, asked if I had any particular pest issues and then throughly explained the service. He covered all areas of the house - both inside and out. He was very polite and had a great attitude. Excellent service- I would definitely recommend. read more

I wouldn't even give them a 1 star. A couple weeks ago I wrote a not so good review however I gave a 3 star due to the fact that I wasn't given the information from the start on how to tackle our problem from the get go. After Several months and a few hundred dollars later we still had issues with roaches. So I canceled the service and was done. I received a call from Darren and was promised a refund of $107.00 with a promise to have his technician to come back out and do the job "That should have been done already" his admission after reviewing my case. I called him after almost 2 weeks and he said "Give it a couple more days due to weekend" I added I wasn't going forward until I see my refund. Here it is almost 4 weeks later no refund and 3 unanswered calls or not even a return call. I was also asked to update my bad review and I just totally deleted it because of the promises he made. Well here is my updated review. They suck and I wouldn't recommend them to anyone!! Save your money and go with a more reliable company! Should have never called me to reopen this issand made promises he wasn't going to keep. Moving on. UPDATE: 2/4/19 Received the refund. And we all go on. read more

I'm very happy with Berrett Pest Control and can fully recommend them. Travon Price and Alan Barron came to service my house today and they were kind, professional and totally knew what they were doing. Thanks to them, my 'visitor' issues will soon be a thing of the past. Thanks Berrett for having these two guys on your staff. I was very impressed and can recommend Berret Pest Control without hesitation. read more

I've been a customer for 8 years. Always pleased with the effectiveness of the treatment and the courtesy and professionalism of the technicians. read more

We will never use them again! They do a great job the first time, then lock you into a contract only to give you subpar work afterwards. I paid for quarterly service that should have included outside and inside spraying. Once in the contract was signed, spraying inside became "COMPLIMENTARY". And calls for appointments were nonexistent. They definitely won't be getting anymore of my money. read more

My relationship with this company began through a Groupon and the initial service was very good. Based on that I agreed to have them treat my house every quarter. Sadly, other than the first time the service has been getting worse and worse, this last time they were supposed to come early December and I'm still waiting for them. Another thing is that a couple of months after the first treatment I began seeing spiders and roaches again and they have been constant even after their other treatments. Definitely will not renew and definitely will not recommend... read more

Not happy at this point ....They started out ok ... and basically went down hill from there. Continue to see insects and we had dropping in the pantry and the tech did not give us an exact answer on what the problems was. So, he set up some huge traps along with the sticky pads.. doing the duration we never caught anything on the traps.... go figure!!! that's one problem . NEXT PROBLEM ... they always came and only sprayed the outside.... (the issue was inside)... So I begin to request at least a hour to 30 min phone call upon arrival so I can give them access inside my house .... well that didn't work. after the REP said they would call before they arrive... I mean really .. an all day window to come.. who does that!!??? LAST ... I was told by the TECH ... and The REP earlier in my contract that once it expire its done....contract end ... 3 months later I see a charge on my account I didn't request them to come out or say "hey I want to continue my service" ..... LONG STORY SHORT. Make sure you get a physical copy and read your agreement... if you plan to cancel DO IT "30" days ahead of time. BE AWARE they will continue your AGREEMENT after your initial contract end! OH YEAH, you may have to make an EXTRA effort if you want the inside of your home sprayed! other than that, the are pretty decent read more

Showed up right on time. Fast and friendly. The guy knew what he was doing. Exactly what I like from an exterminator. I think the whole process lasted about 20 minutes and I know he put a substantial amounts of spray on the outside of my house. read more

Happy with service. Havent seen any bugs since they started routine service. Always friendly and answers any questions I have.

I used a Groupon coupon for my service and got such a hard time from the company on this to start with. They advised me that if the service did not work and that the critters came back, that they were not responsible for coming back and performing an additional service. I was Horrified! The technician hurried through the process and did not discuss termites or the state of my property. He didn't even excuse himself and inform me that he was leaving after he sprayed outside. He just left a copy of the treatment paperwork on the door. A very unprofessional experience. read more