These guys are terrible. I often don't complain about service but after my personal experience and reading about similar complaints on the web, I just have to chime in. Buying a motorcycle - These guys will hold your driver's license hostage as they work to negotiate a price. I spent an extra hour as I tried to reclaim my DL and go elsewhere. No biggie, I thought... their sales rep and my price just didn't meet. Bert's will try and charge you for crate and shipping even if they already have it in stock. They even threatened me to say, "If I forfeit this purchase, I will have to start all over as I get on the waiting list again." After signing papers to drop out of the sale... they turned around and sold me the bike. Can you believe that??? Yes, they sold it to me after they couldn't push me for a higher price. I've got to give them credit for that. I later took the bike to out to an alarm put in, I didn't go to Bert's after that last experience. The installer showed me a headlight wire in the system that was cut. It's not a clean, straight through run as most "new" harnesses are. I didn't want to cry over spoiled milk being that I now own the bike. I told myself I would NEVER go back. Overall, my experience here is not worth the business. I wouldn't recommend this place to a friend or anyone for that matter. If I speak of this place, I am saddened to say... it wouldn't be good. I will be fair to say they have an extensive line, huge inventory and place is nice.... but if you can get the very same bike elsewhere, I would advise that you go there. read more

i have previously posted about how berts tricked me into a revolving loan. i filed a law suit and unfortunately loss, their financial rep found a form that i "supposedly" signed that had in about 1" tiny writting that stated revovling loan. all i wanted was berts to honor what their sales rep ceasar verbally told me. no sane person would have ever agreed to purchasing a 20k vehilcle on a revolving credit card (revolving meaning never be paid off) what they did was wrong and as a business i would expect them to honor their high dollar paying customers and correct their wrong, i asked for 5k to put towards my vehicle and they just brushed it off like it didnt matter. to me all they seem like is they care about the sale NOT their customers. i will NEVER EVER purcahse anything here in my life time, and i will always refer other people to shop some where else like CHAPPARAL where they honor thier customer and have WAAAAY better prices. dont let this company rob you too! they have no honor and no ethics. becareful people! read more

I bought a bike from here recently with the idea that it had ABS as a feature. I'm a very new rider and it sounded like a good feature for me. This turned out not to be the case and it had a more standard breaking system. My salesman Chris Campbell is a great guy and did nothing to knowingly mislead me in my opinion. And despite the huge mark ups that this place has, I'm ok with what I payed and consider it a good buy. But when I went back after realizing the lack of ABS (It took me a while to figure it out cause I was so knew to riding) Chris wasn't there and I ended up speaking to his manager. I made the situation clear that I had bought the bike with that feature in mind and was hoping to work something out. The Manager was very dismissive to me and kept repeating "I wasn't there so I can't speak to what was really said". When I asked him if Chris agreed that I might have been unintentionally mislead, what could they do for me then? He jumped straight to telling me all the reasons they couldn't take the bike back. I had never said anything about wanting the bike returned and again I like the bike. I'm standing on the showroom floor with the manager who had no interest in discussing this issue with me. I would have been happy to get a pair of riding pants and called it even. And to be honest I dare say I may have even walked away happy if all I had gotten was an apology for the mix up. And again I don't think Chris meant for any of this. He simply mentioned a feature that the model of bike can have but that the particular one I was buying didn't and he just didn't clarify the last part. And I ended up walking away when the manager said "There is nothing we can do for you". I will be going back to speak with Chris directly tomorrow but I don't have high hopes for any results. read more

Extremely BAD CUSTOMER SERVICE!!! Christmas Eve we were testing our granddaughter's go-cart to make sure everything was running correctly before their BIG surprise on Christmas morning when the "chain" broke. The first thing place we thought to call was Bert's! It was 5:45pm, my son-in-law (Allen) called and the person who answered the phone said they were open until 6pm. We knew coming from La Verne my son-in-law would just make it before "the doors close at 6pm." However, when we called to see if they would wait 5-10 minutes they said the "the doors close at 6pm", I understand it is Christmas Eve and the employees want to get home to spend time with family & friends. Allen made it there just in time plus Bert's had exactly what he needed, a $30 purchase! Unfortunately he left without his debit card. Allen called my husband (Mike) and we offered to give the info over the phone and the individual helping him said, "we can't take the number, we need the card," really??? I know as a business owner this is not true. There should have been a manager or somebody to authorize this transaction or give the employee the empowerment to authorize, or better yet have the customer leave their driver's license as collateral, he was NOT expecting it for FREE, it is called "Customer Service"!!! Needless to say, he left without a new chain for his go cart and a broken Christmas present for his girls. The good news is , he figured out a "back up" plan after a few calls to friends and the girls had a great Christmas...not because of Bert's! As the mother-in-law (Kerrie) who has years of Customer Service experience, I would like to offer a suggestion or solution if this happens in the future. Empower your employees to make good business decisions or authorize a free sample for merchandise under $50 in this type of situation...the employees need to "think outside the box" with management support. By the way there was a manager on site Christmas Eve; this is something he should be able to authorize. Bert's has grown over the years because of their customers so please don't forget where you came from since your success is due to new and repeat customers. In the end, we turned lemons into lemonade so our granddaughters had a very Merry Christmas! read more

this place is the biggest ripoff I have ever experienced do not buy a boat form them they will lie through their teeth to sell you one only to find out once they have your money your nothing to them ok lets talk about their no customer service its sucks when I told them of all the problems I had from day one they said we will look into it and get back to me (still waiting) since 2012 yes really before you buy a Yamaha boat from them contact me and let me tell you what a piece of crap thay sold me from day one the boat fell apart first 10 hrs of use and when I told them of the problems they said all my problems were cosmetic and that's not covered in the warranty so I asked the parts manager what was their definition of cosmetic and he had the nerve to say anything touching the boat heres some of the problems 1 the boat takes on excessive water 2 the bildge pump didn't work 3 it had a fuel leak on top of the tank 4 the seat post broke so you couldn't control the boat (steer) saftly 5 the speakers blew 6 the front ladder broke the first day out causing my son to fall and hit his head on the dock 7after the first month of owning this piece of shit the material started to discolor this was suppose to be the top of the line boat with all the best parts and material there have been a lot of issues with this boat from day one and when I went to them for help they completely turned on me and said its not their problem I have since contacted Yamaha and they sided with berts and said berts told them I was overacting there was no problems I told Yamaha they were just covering their ass I offered to bring it to them to show them the problems and they weren't interested they had to belive berts cause they were their eyes let me tell you berts is the biggest lying bunch of jerks I ever delt with please don't deal with them they will screw you any chance they can I understand this is a business and they are there to make money I'm good with that but when you work your ass off to finally buy a new boat and from day one is goes bad you would think they would be there for you after all I went there to spend my money and buy a new boat for the family to build memories and this was the worst mistake I ever made dealing with such a dishonest dealership with no customer loyalty tho their customers if they had helped me when all this shit went down I would have defiantly been a return customer I recently bought two wave runners for the kids and would have bought them from them but they screwed me once and I wasn't going to give them another chance to do it again I am going to give my e-mail so if anyone wants to hear all the shit they will put you through I will be happy to tell you beware the warrenty it sucks and doesn't cover anything read the fine print and get it in writing or they will deny everything I will be posting a lot to mabey save someone from the same liying deceit they will do . taknee@roadrunner.com todd beware they are liars crooks and a few other choice words read more

My boyfriend and I bought the most expensive boat they have, 242 Limited S; our sales rep Marco A. was probably the most unethical,unprofessional sales rep I ever dealt with. He gave us wrong info regarding the boat warranty, as well as promises with a boat accessory he never delivered. We picked up the boat where Bert's was suppose to give us a full overview of the boat mechanics, as well as trailer operations. After waiting over an hour and a half we finally got an employee to give us a 'tour' of the boat; they spent 20 min and then they started closing. The customer before us who bought the same boat had a boat specialist give almost a 2 hr overview of the boat. Marco A. was nowhere to be seen during all this time and only came out when Bert's was about to close to say hello...and goodbye! We were planning on buying 2 quads since we just bought a place near the river, but after the service and the professionalism I received from Marco A. we will not buy anything again from Bert's. read more

I just became Yelp savy recently so I'm leaving a review on a purchase made in Aug 2013. This is to warn and if possible help avoid the same circumstances I was put In with my first bike purchase and first loan as an adult. Berts gave me a loan that was a credit card and didn't advise me on the interest that it was going to get charged . Worst of all they never offered me gap insurance instead they tried to up sell me on warranties I would never need . I crashed my bike 29 days later and thanks to insurance coverage and not being my fault the bike was paid off approx $12k but my loan was $16k. Since I didn't have gap I was stuck with 4K difference . Thanks Bert !! You made the sale but lost me as a customer for life along with my friends who were also put in the same situation since they bought their bike at berts only a week before my purchase .. REMEMBER PEOPLE GAP INSURANCE! DONT LEAVE BERTS WITHOUT IT . read more

Absolutely the worst buying experience I have ever experienced. I had came in to look at used dirtbikes and see if we could work out a deal. All I can say for experience is just absolutely horrible I called them out on their overpriced used dirtbikes and the sales guy started attacking me with insults because I supposedly don't know anything about bikes. So anyways he asks at what price Do I think the bike is worth I tell him he gets offended and laughs in my face saying that will never happen. Funny once you start asking the right questions the price drops it went from $3900 out the door to $3400 lol I still wasn't going to buy that piece of shit. So anyways I decided I wasn't liking their service I decided to leave. This also another tip never give them your id they will hold it hostage until they can make some money off of you when I asked for my id back they brought out the third closer to try to seal the deal on the new bike lol how at the end they had dropped the bikes out the door price from $8700 to $6000. I ended up going to Whittier fu center cut me a way better deal no bullshit. read more

Ok, so the motorcycle show was almost a week and a half ago and I have YET to hear from Dino. I'm guessing he thought he got a pass since Ron S. apologized for their not satisfying this customer beyond his expectations. That's a paraphrase, Dino. And I don't feel it's MY job to call YOU folks, so I can salvage YOUR sale. I never wanted nor expected you to satisfy this customer BEYOND his expectations, just TO them. Besides, I don't want to call you to further discuss my experience. It's all in the original review, and what good would it do, anyway? Don' worry, in my experiences with the "mega mall" type dealerships, I've learned they basically are jacks of all trades, masters of none. This experience just wins the prize. No guys, it's off. I'm just going to go to a real Honda dealership (there's one just 2 miles from my house) and get my new bike there. And believe it or not, no hard feelings. Good luck. read more

I am new to riding and recently purchased a Vespa, a Triumph, and a Harley for my wife and I to ride. The Vespa fully loaded was around $7k, Triumph and Harley $9K. The Vespa dealer in Sherman Oaks said there was not enough profit in the bike to discount it but through in two helmets with retail value of $500. The Harley dealer said same thing and through in free first service valued at $400 and discounted gear that was probably worth another $500. Berts gave a very modest discount on what I now beleive to be over priced helmets and jackets so I don't think I got a good deal here after paying full price for the bike. Also I subsequently came to find out that I was given the wrong dealer manual for my bike. The manual does not show a year anywhere but the copyright is 2007 for a 2013 bike and much changed between those years for my bike. biggest issue is the manual called for 31 psi in the rear tire which I just found out is supposed to be 42. Had I been given the correct manual I would not have been running around with low tire pressure which was probably a saftey issue, certainly a performance issue, and also I have no doubt will impact how much wear I will eventually get out of the tire. The sales person I bought the bike from said he woud look into it but has not circled back with me yet. The service dept indicated that they recommend 36 psi in front and 38 in rear which differs from what I learned in contacting the mfg whom told me it should be 30 and 42 respectively for the front/rear. I recently bought a helmet from Berts and subsequently found I could have bought it $60 less from multiple other places. They checked the internet and agreed to honor the price match which is good but the fact that multiple places had it for less reinforces in my mind to not return here for merchandise in the future that I can probably get for less somewhere else. read more

customer service sucks in the parts department parts guy just sitting there on Craigslist

Wow, these guys blew me away! I was blown off by another dealership when I wanted to sell my GSXR750. In less than 30 minutes, Daryl was writing me a check for exactly what I was asking for my bike. He was very nice, no BS, highly knowledgeable about bikes, and just really pleasant to deal with. I wish more people worked at businesses like him! But there is more. About an hour prior I had called about pricing for a new dual sport bike, 2014 model, from another dealership. They quoted me a killer price, but when I asked to see it they said they sold it but had another one in the warehouse. OK, not helpful. So I asked Tyler, a salesman at Berts if they could match that price. He said no problem! Sweet! But when he looked for it, the 2014 model was gone...bummer right? No such deal to be had for a brand spanking new 2015 model right? WRONG! Bobby and Tyler absolutely went out of their way to make this deal happen. And they didn't clown around for hours going back and forth. They got me the price right away and in less than an hour I had signed and rolled off on a new dual sport bike at an insane price! Now that's service for you! Great folks, great pricing, couldn't be happier! 10 stars is not enough. read more

What can I say about Berts that so many satisfied customers already know...I have been fortunate to own many bikes and that means do biz with many dealerships and none took care of me like Berts..I worked with Larry Garcia for over 6months not even knowing if Honda was gnna push out their special edition 2013 Repsol 1000RR..Larry not only stayed in contact with me on a bi-weekly/monthly basis but stayed connected with his Honda rep to ensure that when the Honda rep found out the latest news, so would I..once I finally went down to meet Larry and get my bike, I realized that Larry and Berts do what they do not for the sale but for the love and passion they have to strive to be the best and provide great service and awesome prices..the whole Berts family is amazing...from Daniel Longoria in parts to the great professionalizm Cesar the finance manager provided..even though I live 4 hours from Berts, all my friends and I will be doing biz there in the future.. read more

Caveat Emptor. Great service, smiles all around, but I made the mistake of really trusting the people I was talking with, and probably paid about $2k more for my bike than I should've. On a $23k bike, that's not such a big deal, but I spent money on a helmet and bags also, and I walked out flat broke --- wondering how I will pay for registration and insurance since my bank account went all POOF. It was worth it, to be honest, but it'll be four more months of payments in the long run. Everyone was friendly, I just shouldn't be so naive when it comes to sales. I have nothing bad to say about anyone, I just should not have shown my cards regarding the deal the way that I did. Live and learn, enjoy the ride in the aftermath, and complain not about Capitalism.... I'll be on this bike for 5-7 years, and then maybe I'll go through all this again, but probably not back where I feel, to a point, like I was taken advantage of for the almighty $. I don't mean to turn you off, just don't walk in there with your money out. OK, ride safe, read more

A+ experience at Bert's Mega Mall. I called to see if they had the brand new Yamaha FZ-09 in stock and they did. I talked a helpful sales rep named Hamilton over the phone and although he wouldn't quote me an out the door price, he encouraged me to come in and he would make it worth my time. So I drive over there and it's hands down the biggest motorcycle / atv dealership I have ever seen. They had every brand of motorcycle you could want from Ducati, Triumph, KTM to all the japanese brands - Yamaha, Honda, Suzuki, Kawasaki. It took some time but Hamilton worked the price to what I had in mind and Gary in financing helped with finalizing all the paperwork. After the bike was prepped another associate David went over all the basics controls before I set off. Everyone at Bert's was very professional and courteous. I am glad to give them my business and I would highly recommend anyone looking to buy a motorcycle to check out Bert's first so as not to waste any time. read more

Don't ever come here to buy anything. They will keep you hostage for as long as possible. I gave them my ID and credit card to run a credit check on the bike I wanted. They will not come back with your stuff and try to work on the pricing with you. I told them i've gotten this price at another dealer and if you can't beat it then I will walk. They left and came back over 3 times with the same bull sh*t. All they could offer me was that they were closer then the other dealer and it would save me some gas money. I had to ask for my ID back a few times until they would give it back so I could leave. I forgot who the sales manager was but he was a complete a*s. At that point even if he gave me a better deal I would have still walked. I found this as a bad experience already but I did not intend to write this review until 2 weeks later when i received a polaris star credit card opened under my name in the mail. Warning to anyone that is gonna run a credit check there to make sure they do not try the same on you. I would give them a negative star if possible. read more

I bought a brand new bike this weekend and was happy with the deal I got. This isn't the first bike that I have bought there, but its the best deal I've gotten. The salesmen Armen Ghazarian was great. He came across as very knowledgable and got me what I feel is the best deal in town. I did some shopping around and they came in the lowest. In my opinion its the salesmen who gets the deal, but when it comes to the finance department lets say I had a 2 star experience. When getting the loan lined up, they got a little push back from one bank and I feel that they automatically defaulted to a bank who would take the loan easier. After HOURS of waiting the terms came back from the second bank (they said the first bank turned me down) and it was lined with fees. No where, on the terms paper they presented to me had the out the door price we discussed. I said I was going to leave and come back with money from my own bank, they said they would keep trying to get a deal for me. I do appreciate them willing to try to get fees waved and the bank to give a better deal, but they were unsuccessful, so i again was going to leave and come back another day and they said let them try something else.They went back to the bank they said turned me down. When it was all said and done after a couple more hours of waiting after the loan papers were presented to me, they got me a great deal. I am very happy with the Salesmen and the Loan i ended up with. What i feel can be done different is cutting out the hours of waiting and having the dealership make me feel like they are working for me and not me having to keep pushing them to get me a better deal. Berts does this every day of the week, they know when they see a credit score what a good deal from the bank is and they have dealt with these banks on a daily basis. Bert's pushes on banks to get better deals for people all day if the people ask for the deal or they'll just let you walk away overpaying. As a customer who has bought 4 bikes previously to this weekend, They could have been straight up and said "here is a deal that we didn't discuss if you give us a day to work on it and get you the deal we discussed , i would have been happy to walk out and come back when the papers were ready to sign. Instead, the way the deal was treated I felt like as long time customer they still tried to over sell me on a high loan unless i spoke up for my self. read more

I'm surprised at some of the negative reviews on here... my experience with Bert's was great! I purchased my first bike here (Hyosung GT250R) last week and the staff was incredibly helpful and patient. They worked with my budget and my sales guy (Jayson) found the best financing options for me. And it wasn't like they sold me the bike and said peace out, they prepped me from start to finish and made sure I was ready to ride back safely (before that day, the fastest I'd ever ridden was 30mph, and I needed to go an hr on the highway to get back home!) One of their employees even fashioned a rope device to lock my bag in place to the back seat :P Maybe I'm just new at this kind of stuff?...but I never felt pressured to buy anything, I mean these guys are just doing their jobs, which honestly I felt was finding the best products that fit the customer's needs and budget. But really. Like I never once felt pressured to buy anything beyond my price range. And I got a call from Jayson a few days later making sure that I got home safely! So, my experience with them was great. And I'm in absolutely in love with my new toy, already planning on coming back here in a few years when I'm ready for an upgrade :) read more

What can I say about Berts Mega Mall that so many happy customers already know.. When it comes to customer service and overall satisfaction, this is the only pace to go by far..Ive been very fortunate to have many motorcycles in my collection and have dealt with many dealers but no dealer has been on top of my needs like Berts..Since the first day I called Berts and spoke with Larry Garcia he never let me question that he would do the best he could to ensure that I would get what I wanted..for a short period of time we didnt even know if Honda was gnna push out a specialty bike that I was very interested in..Not only did Larry stay in contact with his Honda rep, he called me on a bi-weekly to monthly status to ensure that he was on it..no other company has done that for me..that locked in my biz with Berts..the 1on1relationship is big with me and all my riding friends.I drove 4hours to do biz with berts and passed a lot of dealerships that never gave me the same respect and attention..After going there and meeting the Berts family u can see they are like they are not for the sale but for the passion for what they do and the love for great customer satisfaction. No matter what, they will keep doing what they know best..thats provide the best overall care and attention plus great prices for there customers.. read more

I love Bert's as I have made most of my purchases here before. However, I can't say the same for their Mega Service Department. I just took my R6 here for tire replacement. I'm not gonna complain about the long waiting time as I have been warned. However, I'm not very happy as in fact very disappointed about the service. After the service, Niles (the service rep) told me that there's a crack on the front rim. The crack is new and fresh because I haven't seen it before. In fact, in the Pre-service inspection, there was no crack documented. I insisted to Niles that it was a new crack (possibly from the tire removal/installation) but he just ignored me. He just told me to watch it to make sure it doesn't worsen. I Paid $423 for everything and now I have a bike that I feel is unsafe to ride. I don't feel confident at all in riding it anymore as my life is at risk Everytime I hop on my bike. I'm going to try to send an email to their department manager and see if they will resolve this issue. At this moment, I'm disappointed with the work quality of their mechanics and their customer service. read more

This is the first review I have ever written, but i felt the need to write it because i had such a bad experience here. I am a young Female. I ride dirt bikes, but don't really know much about them. I used to own a Honda CRF230, and never had any issues. I walked in here by myself, and spoke to the sales rep Brian S. (black guy), and asked him all the necessary questions i thought i needed to ask. I originally wanted a honda CRF250, but i got talked into a Yamaha YZF250, which i am ok with. Going from a green sticker to a red sticker, i was told i could only ride from October-April pretty much. Which again, i was ok with. I bought the bike, paid more than i should have. This bike was a red sticker deal, so i was told he couldn't do anything on price. After sitting there for hours, talking about where i ride, how often i ride; I financed the bike, and walked out of there ready to ride it. I drove to Gorman, and was turned down due to not having a spark arrester. I was not able to ride at all, and if i did i would receive a ticket. I was PISSED to say the least. I knew NOTHING about a spark arrester or knew i would even need one. I thought the bike was ready to go! I called them back and spoke to Brian, and he told me he never had an issue with his bike and Gorman is picky about that stuff. He said he would call me back and never did. I called back to complain, and got Jimmy. He had nothing to do with the sale, but he got involved to see what he was able to do. I was told by him that they were not able to do anything as far as Fixing the bike.This is as 2 days ago. 11/3/2013 I called back today and spoke to another manager, and he told me that i would need to buy a part. Its ONLY 150$. Thats besides the point. I should not have to dump more money into the bike even before i get to ride it!!! Oh not to mention they sold me the extended warranty for 523 for 2 years. I canceled it. I bought a 2007 YZF250 and the total out the door was 3,723 with taxes and all these other fees they added on. They say they cant give me a part that cost $150. I got taken for being a female. NEVER EVER deal with this place. They are shady sales people. To do this to a female is uncalled for. I didnt know i had to ask about a spark arrester or i would have. Also, had i known i was going to have to fix it before i can ride it...i would have gotten another bike or nothing at all. read more

Big thanks to Simon and Lucas in the online sales department for helping me get my Bike there at Berts. Lucas was very helpful with getting my credit work done in the comfort of email, txt and over the phone very nice and professional.Simon was super friendly and patient with my husband and I whom were on a mission to get the best deal, which to my honest opinion he really fought for me back and forth like after 5 times of in and outs to the dealer trying to negotiate the best deal possible he was able to give me the deal I wanted on the bike I wanted. The staff who helped us finish the process with financing and check out were also super friendly and professional. As a nice gesture Simon also hooked it up with a free stay in Lauhglin for 3 days 2 nights, I also got a free Berts shirt lol. And a coupon for 10% off any accessories therefore I am a Fan of Berts and their awesome staff and yes I will be returning to purchase my Ninja 636 when I finish paying my little 2015 Nina 300. Once again thanks so much guys I am enjoying my Brand new toy ;) read more

omg this is the worst place they had us there for hrs didnt go over our contract lied about the price,apr rushed us into signing a contract didnt let me read it so the price they told me was diff from the contract they left the apr and finace charge blank on the contract so when i called the bank the apr was 10% more then what they told me they just ripped me off they told me the bill was so much because of taxees but when they finally gave me a copy they chared more for the skis it wasnt because of taxes dont ever shop here read more

Came here with an open mind, after reading some bad reviews. We were not met by vultures of salesmen. Good. When shopping for a helmet, I asked to try a few on. "what is your price range." "A couple hundred dollars." So, he states he doesn't have any in that price range. I asked to try on the Shoei Hornet, "its out of your price range." Didn't want to help me, since I was just looking, not looking to buy. I did try on a few helmets though. I am shopping for a Kawasaki KLR650. I was looking at the 10 or so on the showroom floor. $5,500, not too bad for the 2010. BUT, these were all 2009 models! Way over priced. We went looking for a salesman. None to be found. My buddy walks into the sales managers office, and asked for help. He said, "I'll give you $4400 for the KLR650 in red. Nope...they can't do it. I get home, the EXACT SAME MOTORCYCLE I WAS LOOKING AT, is listed at cycletrader for $3,849, from Berts Mega Mall. WTF? We had cash in hand, and they sent us away, only to find a September 9, 2010 listing for the bike I wanted, for less than what we offered! read more

The whole place is a complete rip off factory. Sales is a total scam and they will rip off anyone unsuspecting in a big way. Bogus fees huge set up charges and $1500 for freight. You can buy a $3000 scooter at this place and they will try to explain to you that the $2500 (not including tax and license) in fees is legitimate. Do not expect to get a properly set up bike even if you pay the huge fees. They do not assemble the vehicles and the assembly service they use does a horrible job. You will leave on your new vehicle with one lever pointed at the ground and the other pointed at the sky. No one cares about doing anything right at this place. Service is utterly incompotent and expensive. I have spoken with some former service employees and they say it is a crappy place to work with a high turn over rate. They do have a large accessory department but i can not see myself giving them any business. I can not understand how this place would ever get a single repeat customer. Every word of this is true and i notice that they have a very bad reputation all over the internet with many very similar negative comments. read more

I was originally drawn to Bert's because of their selection and Triumph stock of bikes. I had been shopping around for a Bonneville and discovered a limited edition in their inventory. Frankly I found their sales tactics to be high pressure, and they will keep your drivers license hostage during the negotiation phase. But, its a sales organization so I expected to have to deal with those kinds of tricks. Anyway, I was treated otherwise professionally by my two sales peeps Robert V and Castillo. They were informative and pleasant to work with. Holly in finance is a doll and makes the finance process as easy and quick as possible. The delivery of my limited edition Bonneville was smooth. If you prepare yourself for the patience-testing, tiring negotiation process, you will have an overall positive experience. Would I buy there again? Absolutely if i can work with the same peeps from my most recent experience. read more

i contacted the internet sales department looking to purchase a husqvarna dual sport motorcycle..they responded back quickly and zarli, called me and was very helpful ...she was great!! zarli listened to my needs and worked with my budget and cared about my needs as a customer. ..i love this place and would come back to buy a another bike from berts mega mall. ...i ended up buying my husqvarna from zarli and her excellent helpful staff. bryce, roy and the whole sales staff cared about making me happy..thanks everyone..i will be back to buy my ktm...special thanks to zarli she is very understanding and caring ..treated me with respect she is excellent..this place takes care of their customers and i appreciate that and would highly recommend. . zarli and berts ... thank you berts mega mall.......sean aguirre...la-habra, california read more

i bought my 150cc scooter from berts upon its first service it had afew problems as well as needed its oil change and valve adjustments, i pick it up after spending 300$ on servicing and after about 30 min of riding my handle bars were loose, i take it back and pick it up to find the valves were not adjusted correctly not once but twice they overlooked things on my bike that could have cost me my life, not im stuck with a bike that dosent run and 300$ out in "repairs" not to mention all the extra gas i had to spend to continue going out there, what a let down very unprofessional! read more

So the plan was to purchase my hubby a Father's Day/Birthday gift from Bert's Mega. It was there where we met "Dany Vides" whom by the way IS an AMAZING SALESMAN. He assisted us from the moment we walked into Bert's Mega Mall and kept his word on seeing us all the way through the moment we officially walked off the lot with my hubby's Suzuki LTZ400. Funny thing is that we initially started initiating the sale days prior to the official date of purchase with another salesman whom had missed our preplanned appointment. Anyways, it may have been destined to have had Dany cross our paths because he was there to pick up the pieces and showed great customer services skills and etiquette he was very helpful and sincere which was immediately noticed and very much appreciated. His thorough explanation of our purchase interest was awesome. Dany even followed up with us a few days later to see how we were enjoying our new purchase. That to me is dedication of salesman that is considerate and passionate of what he does. Just want thought I'd say Thank you Dany Vides! I'd also like to thank, Ben Kennedy and Steve Peterson for your time, efforts and determination on making our purchase experience with Bert's Mega Mall a success!!!! We are definitely going back in the near future. Elias and Daisy read more

I live in Marysville, CA and drove the 400 miles to Bert's to buy my new 2016 Can Am Outlander L MAX. Here's the short version low-down.... I called Bert's because they're huge. Since they're huge, I figured they'd have the three quads I was looking to buy, and maybe they'd give me a really good deal since I'm buying three of em. I spoke to Richard in sales, he immediately went to work to try to make the best deal he could. Long story even shorter, we decided against two of the quads (for reasons having nothing to do with Bert's) and instead decided to just buy one, the 2-up Can Am. Even though I dropped two of the units out of the deal, Richard still kept his word and they offered me the same great OTD price on the Can Am as if it were still part of a package deal. I won't go into to details but it was a great deal, WAAAAY better than any local dealer up my way would even consider. Richard stayed in constant contact with me throughout the entire week-long process, never flaked, kept his word, and answered all my questions. Once I got to the dealership (and after I recovered from the shock of the sheer expanse of this mammoth dealership), everything went as smoothly as he promised it would. The price was still the price, a few forms filled out, and even in the finance office with Gary, where they usually beat you over the head with offers of accessories and service contracts and all manner of other add-ons, Gary politely offered a warranty and told me what it would cost. He completely respected my decision to read up on the program before I purchased it and told him I'd get back to him. A handshake later, I was shown the parts dept where I got a free t-shirt and then over to new vehicle delivery where they gave my all my goodies and helped me load the bike on the trailer. Even got a full tank of gas that I never asked for. So, to sum up, I am EXTREMELY PLEASED with the way this whole transaction went, from my first phone call to Richard all the way to taking delivery of my new toy. They were honest, didn't try to screw me or change the deal, they called back when they said they would, and they never got cheesy or weasel-y. For such a large (unbelievably large) dealership, where you might expect alot of sleazy sales tricks, shinanigans, and buffoonery, I experienced none. Good deal, good salesman, good dealership. Thanks Richard and Thank You Bert's!! read more

I bought a brand new Can Am Spyder. Everything was great until I had to fill out all the paper work with the finance department. The finance manager offered me the extended warranty, but I declined. He ignored my decline and continued to explain the details. I declined approximately 15 times (not exaggerating). He ignored it continuously, but got the feeling I was getting irritated. He moved on and added that I had to sign a waiver that I denied the extended warranty. The guy seemed angry that he couldn't get me to buy the warranty and ended up sliding the remaining papers down the desk at me. To top things off, the finance manager tells another finance guy, who passed by, that I decided not to purchase the extended warranty on this brand new bike. He's trying to make me look stupid that I am not buying the warranty. The other finance guy than starts to ask me questions about if I knew how much certain parts are on this bike. If this warranty was so great, why would they have to push it so hard. Bert's has a pretty good variety, but is not extensive on each brand. They tend to dabble in each brand. They don't seem to have the newest and just released models. The Ducati 696 was released in the middle of May 2008. They still don't have any. Still selling the old discontinued 695 at regular price. Other Ducati dealers are discounting the old 695 already. read more

I had the worst first-time experience trying to get a refund/exchange on a product I purchased. First when I brought in a "brand-new" battery that had been purchased less than a week prior, I was told that it was just not charged completely and that the product would be replaced with a new, in-box battery, of the exact model. Not a problem....right??? Well, on the way home with my "new" battery, my friend who was with me opened the box to look at the new battery and to her surprise it was the exact same battery I had returned that had been placed into a new box!!!! So, when I took it back needless to say they wanted to charge it for me and send me on my way, I requested a manager and a new battery. I was given an exchange, but they wanted me at first to pay for the new one because they said they had already replaced it once....which they had not!!!! So, please be aware of what you recieve in your packaging, as it may not be what you are expecting. read more

salesman joe rod was not willing to even try to work a deal for my wife and i as we wanted to purchase there most expensive boat in the entire store. joe never even went as far as purpose my request to his peers and lost a $55,000 dollar sell cause of his absolute unprofessional sales approach and attitude. well joe rod i bought my boat yesterday from temecula motorsports and they gave me a way better deal even than we discussed. management i would delete this guy from employment now cause from experience this guy will cost you much more in loss than actual sales cause he just doesnt care. oh by the way i have never in my life left a review anywhere until now. read more

dishonest sales people. we had a price so i put money down to hold the bike. after i drove 2 hours to pick it up they raised the price by more than a $100.00. they told me all along the price would be where we talked. don't believe any prices they give tell its on paper. they are crooks and will take you for a ride. read more

MADE A HUGE MISTAKE, BOUGHT A USED R6 FROM BERTS. About 2 weeks ago I decided to purchase a used r6 from here. I looked around for few hours and by the time I found a bike it was already 9pm so the sales manager said let's finish the papers so u can come pick up the bike tmrw in AM The bike was sitting outside for months so it had rusty chain and bad tires from rain and sun and also the tires had track over heating on them on both sides. So I mentioned all this to the service tech and sales manager as I saw the bike. But the service tech and sales am anger assured me the tmrw when u pick up the bike the bike will be flawless the chain will be cleaned and lubed and as far as the tires go even though they have sun burn and trach overheated they should last you few thousand miles easy. I said okay and told them u know what why don't u guys fully service the bike I'll pick it up later on the week there's no rush for tmrw but they said no don't worry it will for sure be all serviced 9am tmrw. So next day I go in 10am to pick up the bike THE BIKE IS DIRTY AS F.... THE CHAIN ALL DIRTY THE TIRES LOOK EVEN WORST DURING THE DAY THERES TEAR IN FRONT TIRE AND A LOT OF TRACK OVER HEAT ON BACK TIRE EVEN THE PERSON I TOOK WITH ME SAID THIS BIKE NEEDS NEW TIRES. THE ONLY THING THAT WAS DONE WAS SOME CHAIN WAX WAS PUT ON THE OUTSIDE OF THE CHAIN THATS ALL OVER ALL THE CHAIN STILL DRY AND NOT LUBED AT ALL. As I saw all this I mentioned to the sales guy and the guy that checked me out. I told them the tires r not safe and chain is dry it can snack. The sales guy and the guy that checked me out said no the bike is safe to ride ur good to go. I felt that there was no service on the bike as I was promised the night before and when someone buys a bike a service is done normally So I couldn't argue anymore with them since they rushed me to close the deal last night in the dark and without the bike being serviced I took their word telling me the bike will be serviced which wasn't. So as I care for my safety I went home all the day south OC AND the next couple days seeing how dry the chain is I took the bike to my Yamaha dealer for a check up THEY TOLD ME THE ONLY THING TO THIS BIKE LOOK LIKE IS THE OIL CHANGE. THEY SAID THE CHAIN IS DRY ALL OVER THE TIRES ARE UNSAFE TO RIDE ON. So he said u shud call back Bert's and tell them to work out a deal with u on tires as their unsafe and worn out. I called Bert's they refused to work with me and said no the other dealer is lying to u I told them I owned other bikes I know the tires were unsafe that's y I told u guys the same night I saw the bike. So over all they rufused to do anything for me and what it makes me extremely mad is BERTS MEGA MALL HAD TO REGARDS FOR MY SAFETY ALL THEY DID WAS RUSHED ME TO CLOSE THE DEAL TAKE MY 9k AND SEND ME HOME WITH A UNSAFE MOTORCYCLE KNOWING THE DRY CHAIN COULD HAVE SNAPPED OR THE TIRES COULD HAVE POPPED. EVEN DOU I TOLD THEM DO THE SERVICE FULLY IM NOT RUSHED ILL COME BACK ANITHER DAY TO PICK UP BUT THEY JUST WANTED TO MAKE THEIR MONEY AND SEND ME OUT. SO NOW NOT ONLY MY 9k BIKE IS COSTING ME ANOTHER $500-800 but also knowing I was hustled and sent out on the freeway riding over 60 miles with a nun safe ride. DO UR SELVES A FAVOR AND UR SAFETY AND DO NOT BUY A MOTORCYCLE FROM HERE OR EVEN GET UR BIKE SERVICED HERE AS THEY HAVE NO CARE FOR ANYTHING BUT MONEY, MY ADVICE IS STAY AWAY DONT B THEIR FOOL LIKE I WAS! read more

great place to look at whats out there they have a lot of inventory for you to see, feel what you want. then when ready to buy shop around cause this place is pretty expensive. they have a x by x in the showroom for 40k + lol who do these people think they are? The salesman tells me the cost is higher then stock because of the suspension and graphics lol read more

Looking to get back on a bike after 20 years, I went to the local Harley-Davidson dealer and almost purchased a new bike. When the salesperson mentioned to me that H-D's retain their resale value and that I may want to trade up to a bigger bike once I got my bearings back. So with that I headed back to Bert's, which I had visited early and found out they could only sell used because they are not a certified Harley-Davidson dealer, I met Hot Rod Joe who was very informative and very helpful with his knowledge on H-D cycles. Helped me choose the very same bike I almost bought new, but with more bells and whistles than the dealer could offer at a great price! The overall service was great, great place to shop for all your motorcycle needs. Also, when I serviced my H-D at the nearest H-D dealer for it's first oil change that I received free from the dealer when I joined their VIP Club, I was pleasantly surprised to hear from the technician that my bike was in great condition. Thank you Berts. read more

worst experienced ever.... i bought brand new ....2 yamaha, 3 seaters and a zieman trailer all the door 19k.....last year....n today 7/8/15....i called in to try to get my toys serviced.....1st. a girl by the name of natalie answered and greeted my so fast that i thought i had thought wrong number..dont you just hate that.... i was like what what...well once we got over that, she transfers me to the service dept. only to get an answering machine that tells me their hrs of the service dept. are 9am to 6pm....but mine you i still got a voicemail.....so than i hang up and called again to only to have the worst conversation ever... of a lost and unprofessional conversation .....remember natalie she was clueless and disrespectful receptionist.....as its my fault she's answering phones.....i ask my i please have the service managers name...natalie answers ...don't know....i say wow thats weird but ok than i said how about the name of a .. m.o.d./ store manager, or a supervisor i can speak to.. natalie answers well i'm not really sure but it might be neil...i think...wow wow wow....then i said i really don't understand why r you answering phones if you don't really seem to know much....natalie's answers well its not my fault because they they don't give me much info i'm just here to answer phones... i you are making feel uncomfortable.....meaning me the customer that spend 19 thousand dollars here at berts where she happens to work answering phones......im not the kind to write reviews ...positive or negative but when i just spent all this money and have the pink slips to prove it and simply trying to service my investment where i purchased my in vestment for my families vacation watercraft ...welll this phone call was'nt what i excepted.....i excepted the same respect , attention and i want to earn your business practice that i got when i when last year to spen 19 thousand dollars.......the problem with some dealers now a days is that the greet with hidden agenda for example...sale sale sale.....no matter what....then later at service time is not the same sale sale sale attitude because now you're there because you want n need a service....and not to see if you might purchase anything....so the mindset and tactics are different ..... ....very very very dissatisfied and disappointed customer... read more

had a stereo system installed on that i picked up on 9/26/2015 my boat was told i was getting a 12 inch sub. when i got to berts my boat was out front ready to go i got into my 2016 sx190 boat and was very upset because the inside of my boat was dirty yet per woody the boat took extra time because they had to detail it, woody told me to give him 30 min to clean it and that he would make it up to me when he called me on tuesday i waited way over an hour for my boat to be ready then had to go inside and ask again what the hold up was...... got home after calming down a bit i had the wife check the paper work out on our way home and the invoice showed a 10 inch sub instead of a 12 i call the dealer back and they said that will was not in would be back on monday so we took the boat out that sunday and found that the new perko switch and the charger port that they installed were not working the right way the perko will not kill all power to the boat as it did from the factory ..... i called monday and they stated that they would take care of it and that they would call me back after texting will the stereo manager all day on wednesday i finally got a call back and he ordered the sub , thursday 10/1/2015 i called to see if i could bring the unit in to be fixed since the sub was there will told me yes and that we could drop it off but they couldnt get to the boat until next week ......... wtf kind of customer service is this i paid over $1300.00 for a system yet now i have to wait to get it fixed the right way this place is a joke......... please dont waste your money here read more