8 months after purchasing this piece of crap from them, (2018 Jeef Grand Cherokee) the engine needs to be replaced. WHY?!?! BECAUSE THE CAR WAS NEVER SERVICED PRIOR TO ME PURCHASING IT! And the warranty they sold me will not cover the cost because they are saying the car wasn't maintained properly. I HAD THE CAR LESS THAN TWO MONTHS BEFORE EVERYTHING WENT BAD! I didn't even have the CHANCE to service the vehicle. And now they are lying and saying I NEVER brought the car back to them or alerted them to any problems. LIARS AND SCAM ARTISTS! I called multiple times. I brought the car in and Rick had their mechanic look at it. Rick would only take the car back if I put more money down and bought another car from them. WHY the xxxx would I do that????? PLEASE BEWARE OF THIS PLACE! ....I think it's disgusting that you can sell a car without checking to see what's going on. I was told the engine oil was changed prior to me picking up the car from you....It was not. The oil was SLUDGE when I checked it because the car wouldn't start. Literal chunks....And not because I didn't do maintenance on the car, because I only had the car 2 months! But because they and their mechanics just don't care what they are selling. And, I'm sorry, but over $10,000 worth of service done on the car literally 8 months after purchase, is not something that just happens! Give me a break. They sold me a piece of xxxx and they know it. read more

they are scammer do not buy any cars from them higher price than average market and defected car how would you feel safe by driving a defected car good luck , take your own risk read more

Piece of crap don't even deserve one star. I wish I would've read the yelp reviews before heading out. PLEASE READ MY LONG BUT USEFUL BELOW SO YOU WILL NOT BE SCAM. Manhattan to Long Island just to waste my time. I call the day before to ask about a price of a vehicle and for the walk away price. Which I always know is different from from the retail price and internet price. The lady on the phone let me know the number which I was comfortable because I knew it was in the range of my prequalified numbers. Got there at my appointment time saw the vehicle had a little damage on it that wasn't in the picture but they said they knock some off Now comes for the paper work. Dante who's the sale rep showed us the carfax and again let us know the walk away price which we knew and still was ok with. We filled out the application and after complete I advise Dante please only run my credit through capital one and only capital one. I let him know how in the past people didnt listen etc. he assure me he got and told me to take his word he will only do it through capital one that he understood and before walking away said I got you. Dante head over to finance manager Rick. 2 mins in I starting getting alerts from all different type of creditors including the dealership. I stepped outside to give CapitalOne a call to ask about if they got any inquiry about the loan from the dealership they said that the dealership did not run my credit under capital one. I went back in now with an attitude Rick comes over saying I didn't qualify for Loan for the vehicle I want but he can show me a car I can get. Way older car and not as much. I told him I am gonna go that this is where I didn't want to do my business. I went outside waiting for my cab as I was waiting my credit was hit a few more times. Now I'm angry Dante comes out like come back in I can get you the car. I ask him what the hell is going on he's like oh I don't know you have to ask rick. I went up to Rick like what give you the authority to run my credit after I leave and arrogant response was I'm not going to lie I did run your credit on multiple creditors I was trying get you a car off the lot. With a little back and forth I decided it was best for me to leave and hope I can dispute the inquiry off my credit. read more

Buyer beware! Price advertised won't be the price you get, hidden fees everywhere. And they will try to make you get add-ons, and if you refused, they will change the price already agreed upon. Then they won't let you use outside financing, or else they will, again, increase the prices already agreed upon. Stereotypical car salesmen that tries to scheme you at every turn. Tips: 1. Go to another dealer. But if you HAVE TO buy from here... 2. Agree upon the sales price. 3. Ask for all fees to be itemized. They tried to add fees to the sales tax. Other than dmv registration, tax, titles fees, other fees are bs. If they try to add the bs fees, then lower the agreed upon sales price. 4. If you sign anything on their computer, dont leave until you get a printout copy. Review the printout copy and make sure the sales price and taxes and other numbers match up. 5. Don't be afraid to WALK AWAY. It's better to not buy than to lose sleep because you got ripped off. 6. Forget 2-5, and just go somewhere else. read more

I stand corrected on my previous review, the service this place provided for my family was above and beyond. Rick Jr and Rick Sr and Jay 3 of the best people. I definitely appreciate this place. read more

My cousin found a 2019 Volkswagen Jetta listed for $15000 on cargurus so he took the money and went to buy it cash, once there he was told that he had to finance the car to get that deal and he accepted. He gave them $6000 cash thinking he would have to finance the rest which is $9000 plus some (bs) extended warranty for $2984 plus all other fees which are supposed to be (taxes - dmv "title, registration and plates"). As excited as he was like anybody else buying his first car he signed all the documents he was given TRUSTING them. Here is the surprise the initial $15000 became $18318 plus extended warranty $2984 plus $3881 for accessories the car was stock meaning everything was original nothing extra. My cousin never asked for any accessories and there was no accessories added anyway plus $500 extra fees. They never gave him a bill of sale until today. They charged him $7200 on top of the initial $15000 for what ‍ maybe because he is naïve or maybe stupid to trust the wrong people. I'm writing this review to all of you planning on buying from this guys or any other dealership be careful and read before you sign. This is not gonna end here. Tomorrow we will complain to dmv/ consumer affairs/ bbb/ and going to court. I will update you I've attached a copy from the disclosure to all of to see how a $15000 car cost $38635 with finance read more

I had a 4 star review earlier until I got home and learned that purchasing warranties as a condition of financing is illegal and being TOLD by Rick that purchasing a 4 year warranty as a condition of our Bank of America financing was illegal. I have reported the issue to the NY authority. Also that Uptempo company is scammy as all heck. I really didn't want to be enrolled but was told there was no downside and we could cancel at anytime. Just so you know the "first payment" for Uptempo isn't actually a car payment. It is an insane enrollment fee. It is also very difficult to cancel. They only let us cancel after quoting NY's 3 day contract law. They send an email after a purchase with the GMs contact info for you to "express any concerns" and I called to express these concerns and haven't gotten any kind of call back. STAY FAR AWAY read more

These people are very good at what they do. Very professional, patient in walking you through everything you want to know about purchasing a car n getting it insured right on spot. read more

I purchased a vehicle that was supposed to have GPS Navigation. Come to find out it didn't. That was one of the main reasons why I bought it. They let me think it had it and then when I was in possession of the vehicle and found out that that it couldn't even be installed. I respectfully asked them to take the car back, but they said no. Also, the price listed was not what it was, and it wasn't on the AD. I wish I had read these reviews before i purchased the vehicle, it's just that I thought I finally (after searching for 3 months) found the perfect vehicle. Horrible experience all around. For those of you who think you've found the perfect vehicle for the perfect price, you haven't....stay away from Best Auto Outlet. read more

Sales people here are nice. Very friendly and laid back. They seem laid back, but they know how to stand their ground with you on the price. Almost make you think you can't haggle any further. They know what they're doing, but you need to make sure you, yourself, don't leave anything unsaid. If there's anything wrong with the car, either they also don't know or won't say anything about it. If it's said after the signing, it's your pocket. They have an auto shop right next door. Gas station with a small auto shop. Got a Suburban and they had the AC fixed right there. Convenient, but not the greatest. Parking? Good luck... read more

Best Auto Outlet - The interior. Not so pretty, but the cars are good. - Car Dealers Near Me - Floral Park, New York

TL;DR: DO NOT GO HERE!!!! I have reported this business to the Better Business Bureau because they will bait and switch you on the pricing - either because the salespeople are incompetent and/or because they are genuinely trying to waste your time and want customers to think they are getting one price and then will tack on thousands of dollars when you go to finalize your deal - this is where Rich the finance guy comes in and is incredibly rude. Best Auto Outlet is a complete sham - from their misleading quoted prices on their website/phone, to their completely incompetent sales staff, to their snake-y finance team. In our initial contact with them, we were quoted $13,998 for a 2018 Hyundai Tucson, which is also what is listed on the website. We then went to the location expecting to negotiate and their salesperson explained that on the website it states that the price of the car is $13,998 but with a deposit of $1995. Without a deposit, the car price would go up to $15,983. As is evident, already the wording is confusing: is the price of the car $13,998 or $15,983??? Is it simply more expensive without a deposit and cheaper with one??? So of course, we repeatedly asked for clarification during our meeting and the way the salesman continued to explain it was: the higher the deposit the lower the cost of the car would be but, that we would need to finance at least $5k minimum in order to get a sale price. We then went on to make a verbal contract/understanding that we would put down $6K on the car and finance $5,800 for a total cost of $11,800 for the car (including NY state taxes). That same day, they asked us for a deposit for $500 to hold the car while they sorted out the financing. This all happened on a Sunday. And keep in mind that they have taken our social security information in order to figure out this financing - so they have our personal information. I then proceeded to keep following up with them on Monday and Tuesday, to see if they had any updates on the financing and when we could come and finalize the deal - they did not call me once, rather, I kept following up to see what was happening. During these phone calls, I once again confirmed with the salesman that the price of the car would be $11,800, we would be financing $5,800 and putting down $6K and then even confirmed that the cost could potentially be even less because the $11,800 was quoted on NY state tax and we would be registering in NJ and he said yes - to all of this. Finally, it is now Wednesday, several days after the deposit and lots of following up with them regarding the financing and when we could come in - my husband calls and they say we are all set to come in Wednesday evening to finalize this deal. We spend money and trek back out to Long Island, wait around to speak with the finance manager - Rich - who once we are seated, looks at us and asks "do you have the purchasing order, I don't have the purchasing order." To which we reply that we don't, as we were not given any paperwork. He then starts yelling through his door asking for the salesman to bring him the purchase order, the salesman doesn't have it, he keeps yelling asking someone to bring it - he then turns to us and he says, "Well while we wait for this, what was the price you were quoted? Because I guarantee you, it will not be what you were quoted. Right off the bat, we have these two fees that are charged for every purchase --" at which point, we cut him off because both fees were thousands of dollars combined and my husband lets him know that we were told the total price of the car would be $11,800 with 6K down and financing the remaining ~$5k. At this Rich laughs at us and calls in his manager and says, "tell him what you told me", which we do and Rick - the manager is baffled as to how we got to this price. They then call in the salesperson, who proceeds to start to do the math on a piece of paper and completely messes it up - he quotes the $11,800 again with $6K down and remaining ~$5K financing but then backtracks and says, wait no no it would be $11,800 plus $6K down and financing $11,800 - which would then put the total cost of the car at $17,800 which is $2K over even the listed price with a $1995 deposit down, which is just outrageous. I proceed to call this out as a complete bait and switch and say that I will be reporting this to the BBB at which point Rich starts to yell letting us know that we should go ahead and do that and hire a lawyer for our "verbal agreement" etc., and storms out. Rick, the manager, proceeds to apologize and say he has no idea how this number came to be and we point out that usually it is the liability of the salesperson to take that hit if they made a mistake but Rick does not budge. We left and did receive our $500 deposit back but overall, this place is a scam and does not offer clear or transparent pricing and will try to trick buyers into one cost and then charge them something else. Do not go here!!! read more

If I could give them one star I absolutely would. None of the prices of the vehicles they have in stock are listed properly. They immediately add thousands of dollars to the listing saying that it's a "down payment". Just do yourself a favor a avoid these scammers. read more

The place had an insane collection. A little bit of everything for everybody. The sales reps are chill. the financial officer is very nice and you can tell she knows how to get people approved if your credit is whack. I got an 8% apr from a prime lender from paying 25% Apr from a subsub lender. Get the ally major guard warranty! If your vehicle has more then 40K mls! read more

All I have to say is - if you got an offer on True Car DO NOT COME HERE. I wasted an hour of my day driving here, after speaking with sales people all morning, them texting me all day to come in, even confirming the car I wanted was available, only to arrive here and be told that it was sold days ago. I do not appreciate my time and energy being played with. It was very clear they only told me it was there to get me in the door. Extremely poor customer service & they are not genuine at all. After being lied to just to get in the door I could NEVER trust or purchase a car from this dealer. If they lie about things as simple as them having the car you want in stock, who knows what else they're lying about. read more

Dishonesty is their best policy! They didn't hold up their end of the bargain! Nothing they said they would do was done! read more

Bad Bad Bad Bad! Please ask for the full price INCLUDING THE DEALER FEE! (even then you might not get it!) I called twice after seeing a price online and the girl (Jasmine) confirmed that the price is right. She also mentioned that the price includes all dealer fee. I called again to ask if the price is right because I live 1 hour away and don't want to spend anyone's time and she confirmed AGAIN that that is the right price. Thank God my friend live 10 minutes away from the dealership. He went in a GUESS WHAT??? Price went up by $3000! Unbelievable. I know there are scammer dealerships, but this?! After speaking to the manager I learn that they charge ERVERYONE an additional $2000 dealer fee (as he explained "that is our profit")! If that's your profit THE MENTION IT IN ADVANCE. Scam, Scam, Scam! I can't even imagine what other people (less fortuned than me) went through. I gave 1 star because there isn't 0 star. read more

Bad experience with this company, it's a scam, they tried to double charge me on a 2008 mini Cooper that it was listed as $2888,it was willing to pay it including tax and license fees,everything came up to $3500 So It was ready,then the sales rep came back and said that the car had some transmissions issues ,so the car was apprantely not ready to sell. Be aware and make sure you bring a mechanic and check the price . read more

At first the staff was accommodating and told my family to come back the next day and we would be able to test drive the cars we were interested in. So we came back and was greeted by the nice secretary with purple hair. The old salesman told us we could NOT test drive 3 cars. He then proceeded to tell us that two of the cars are similar and it's not necessary to drive them both. To add on to this, he argued with my father more and said "I'm the only worker and if anyone else comes in there will be no one to help them". Well how about you worry about the potential customer you're speaking to and not a hypothetical one. Don't waste your time. read more

I spoke to these guys on the phone before making the hour long drive out here. They told me the range for my trade-in was $4-6,000. When I get here they tell me the max they can give me even if my car is in pristine condition is $4,000. Why waste my time? Tell the truth over from the start, save us all the headache. read more

I put one star because otherwise system don't let me in DO YOURSELF A BIG FAVOR: Don' even try to deal with this "business". Checked website, called for appointment, when I got there the "sales person" (very bad presentation, no introduction, no Bz card, tennis shoes in bad shape) told me the cars I wanted to see were outside. When I got outside, the guy said the cars are sold. I started to look for another car and he was bothered with questions, because cars didn't show price, year or mileage. I left frustrated. Next day the cars are still in the website so I decided to give it another shot. A new guy showed me the cars. When it was time for negotiation I talked to a very bad groomed guy, who treated me like crap and he feels he is God. To my $13,998, he was going to add "factory installed equipment" for $1,995, mechanical reconditioning charges for $1,985, auction/buyer charges for $1,760, tax $2,000, DMV $250, and another $75 extra fee. When I told him I wouldn't pay those charges he had the guts to tell me "you are stealing from me". I explained those charges are not stipulated in website. He showed me in the website "$1,995 are already taken out of price". I explained website doesn't say the $1,995 will be added. I told him as a lawyer I know how to interpret the reading and he insisted he is right. But you don't need to be a lawyer to read that amount is already taken out of price!! lol. I even asked him: are you trying to sell me a car? sound like NOT. Questions: how this people are still in business? with this kind of treatment and deals how they pay rent, employees, expenses and make a life out of this? What is a customer for them? I will NEVER understand. Please stay away, I am begging you! read more

the worst place to buy a used car. they lie about everything. i fell in to the trap and over paid. it has problems and the warranty you are forced to purchase doesn't even cover the problems. trust me stay away i wish i would have said no and left. all false statements. name should be worst auto outlet read more

the general manager John as no level of professionalism I bought a Land Rover from best auto they mess up my car when changing the windshield and they have me driving around for over 4 months from spray man to spray man and at the last result they told the spray guy just to put color on it not to spray it i drop off my car at the spray guy only to go get it to see he place paint on the color to cover the damage that was made by there repair guy .... you guys are the worse read more

Would give 0 stars. Do not waste your time here. Unprofessional and unreliable they are. Their manager is not knowledgeable and has caused me stress with the DMV and my insurance company over it. Go elsewhere. read more

I bought a vehicle from here today and was amazed at how great these people were. Dante was so attentive and honest, not to mention had corny little jokes that kept us laughing. PJ was the nicest guy and was even great with my 3 young children. I couldn't have asked for a better experience or more professionalism. They also honored my true car certificate to a tee. Great place with great people, I would highly recommend, especially after going to so many other places! People wrote bad reviews because of dealer fees? Every dealer is the same so you should expect those fees. read more

AVOID THIS PLACE UNLESS YOU WANT TO GET FLEECED -They mark up EVERY car up $3000 on top of all the taxes. Classic Bait and Switch. -Cars are from auction meaning they will be costly in repairs. -Shaheed's sole purpose is to fleece you, he doesnt give a crap about anything else. Will ignore all your requests. -Jasmine shouldn't even belong there, rude and unprofessional. The car I bought from them had a serious engine problem within 25 days of buying the car. Smoke and steam was coming out of the engine. I should be covered under the lemon law warranty so I contacted the dealer many times but couldn't reach management as soon as they realized what I was calling in regards. If its not sales related then they will ignore you. Just had the engine repaired by my mechanic, it cost me $7,489.55. Add the $3000 mark up when I initially purchased the car and I have been fleeced $10,489.55. Will file a lawsuit after they ignored to honor the lemon law warranty. Have reported them to consumer affairs, the state attorney general, and the BBB. AVOID THIS PLACE UNLESS YOU WANT TO GET FLEECED read more

Bad bad bad I never had this kind of bad experience ever they r so nice till they sale the vehicle and after that any problems the vehicle that act like they don't know you I bought the suv from them 4 month ago I go back and forth to fixed the problems they send to mechanic and mechanic he do some something it's just good for 5 or 6 days then I go back to them I'm not happy with that kind of shit service please please don't go there. read more

Hi bed bed bed bed bed costomer service hide fee .I bought a Chevy suburban 2015 in January since I bought the vehicle it have problems I show them engine light also they said it's miner problems but its very big problems the motor is bed I go to them they send me mechanic shop since now is June start and also they hide the fee when they did all process then u know and it's that time it's too late please don't go there very bed customer service they r hustler and bed people please please don't go I'm not recommended. read more

Stay away from this place. They purposefully sell you service contracts that are effectively unusable. When trying to cancel, they ignored me for months. I still have not received a refund. When I first bought the car they also attempted to go around TrueCar and charge me more than what they were supposed to. This is the epitome of the stereotype of a shady car dealership. STAY AWAY. read more

After reviewing my purchase agreement numbers I didn't finalize with this dealership. This dealership has a hidden fee "Niada certification" which is an extended warranty program for 10 years. No where on the dealership website stated you will be charged a mandatory powertrain warranty of $3000. Along with this the car already has a powertrain warranty from INFINITI due to it being 2018 and has less than 60,000 mileage. The finance manager should know this however, he is too busy thinking of ridiculous hidden fees to charge consumers. As for the credit application he ran my credit to multiple banks when I told them only run it through capital one bank. If you decide to visit this dealership be ready for hidden fees and read over everything within your documents. The only positive side of my visit to this dealership is the sale representative who worked with me. read more

Spoke to Mike, the "manager" lol thought i am a laydown and gonna fly to new york before talking price. Glad i asked these questions first. I had to after seeing all the neg reviews.Dishonest dealer that advertises wrong sale price for vehicles. They will tack on thousands of dollars to advertised price. They do this so their vehicle shows up as one of the lowest priced cars just to bring you in and you end up paying thousands more than what theyre going for. Find a big franchise dealer and have peace of mind. dealerships like this make me wanna stay away from mom and pop lots. Theyre out to get you one way or another. These practices are illegal in some states not sure about ny. read more

I came into this dealership because I saw an ad online for a certain price. I came in and spoke with Rodney and he was nice BUT almost every question I had about the car he could not give me definitive answer. Questions like "Was the car a trade in?" "Why doesn't the radio work?" "Can I test drive the car?". The car was nice, I test drove it and I put down a $1000 deposit and negotiated price and repairs because the car needed a few things done. They had a prep fee for $595 and a $395 delivery fee (mind you delivery fee for what, this car is a used car) But anyway after a few days of going back and fourth trying to put the financing through because I was financing through their dealership, the total purchase price came up to $16,000 (with all fees and taxes included) $4,000 off the price I saw online, what? After looking over the contract and speaking with the FM, Glen, he couldn't even EXPLAIN all the fees, he was stumbling on the numbers and would have to start over on the calculator several times because he had no clue what he was saying. After messing up and admitting to some fees that were being charged, this dealership was charging me about $3000 in fees. There was a $600 bank fee, $950 acquisition fee (this fee is applied to LEASED vehicles, not used cars), Delivery and prep fees($595+$395) combining into $990 plus $650 more in fees that weren't specific enough to understand what they were for? They would NOT budge on the price, I ended up walking out TWICE and both times the FM chased after us. We went in for the last time and they took off $600 but it was not enough. The sketchiness of this place was just off the charts and the fact that they are charging these ridiculous fees is unbelievable. Someone uninformed would've fell for this "deal" but always make sure you KNOW WHAT EACH FEE IS FOR and WHY THE PRICE IS THAT PRICE. Very sketchy dealership, if you see a price online for a vehicle from them expect to pay much more in fees alone. Also, I requested a refund about 8 days ago which they promised was 100% refundable and also said would clear on my credit card within 72 hours, called up my credit card company and said there was no credit pending so I'm still waiting for my $1000 deposit. read more

I bought a vehicle here today at Best Auto Outlet, and I have to say that they did an amazing job. It was a great experience at Best Auto Outlet. Dante was my salesman and it was a pleasure doing business with him. Kristy, the manager was able to take care of all my needs. I would definitely return here in the future to purchase another vehicle. read more

Another shaky jacks car sales, purchasing a vehicle is great here but the admin staff is lost.

The owner is a liar, I bought a Car from them last year. They promised me that they would stand behind the car 100%. I did not have the car for more than a week and the problems began. I wound up without my car for four months. Instead of paying for the repairs under their warranty, they used my extended warranty so all they had to pay was for the deductibles. They removed my name brand tires and replaced them with Chinese crap tires. I am still owed repairs that were promised when I purchased the car. I am owed 4 months of car payments that were promised by the owner Assad, to date he avoids my calls and has the sales representative ignore my texts and numerous phone calls as well. These thieves should NOT be allowed to be in business. I have reported them to BBB and I plan on taking them to court to get what is owed to me. They also own NY Off Lease located on Copiague NY. whatever you do RUN AWAY don't walk when looking to purchase a car from both locations. JN. read more

My first experience of buying a used car. Well after calling several dealers and getting the run around finally i got the right place.My first conversation with the parson name jennifer was very pleasent and she made my appointment for the following day. On my arrival i was treated like a family and thats what counts. Then i was assigned to a sales person mane john who was very polite and he knew about cars and trucks even though i didnt have the greatest credit i got approved and i could not believe the payment it was $100 les than i was coated in the other dealers i was given a copy of every single paper i signed and i was explained the whole contract which is the most important paper. All i got to say is thanks so much working with me and i am so pleased with the car and the whole process they made it so easy so thanks again. read more

3rd BMW I purchased from Best Auto Outlet. Amazing service even better management. Best prices in the country. I ordered a BMW from MO they delivered to NY on time. I'm happy with all my cars and there driving prestige. The owner took care of me and my wife we are thankful for the opportunity to own a car. read more

I've purchased a GL450 them this place and was Skeptical at first. I got the car same day but had some minor Imperfections and the salesman name Carlos promised me that he will take care of It and he kept his word and fixed everything as Promised. He even helped me on his day off. I'm looking for my second purchase with them now. They have nice vehicles in their inventory And ask for Carlos. read more

SEEN AN AD FOR A BEAUTIFUL BMW WENT IN AND WOUND UP PURCHASING IT AND I MUST SAY WOW! What an amazing experience i had from the sales team, managment and finance i was treated like royalty! got a amazing deal on my dream car and couldnt be happier! Id recommend this dealership to anyone looking for great service, good deals and beautiful cars! read more

bad experience never get a car from best auto before you regretted really bad costumer service the owner is piece of shit cars they sale savage is from auction really bad quality read more

I have to say this place is truly professional. Dante is extremely pleasant and honest to the "T". I didn't end up making the purchase and was refunded immediately, but I have to say when I decide, I would absolutely go back to them. For a used car dealer, they get 3 thumbs up, and Dante gets a 10 read more