No inventory.No staff.Overpriced under stocked.Tiny selection.It's a joke.Go online amazon or walmart.Half the price,double the options.Sad how poor the service is,lack of products and the pricing is ridiculous(They get upset and make price matching a big deal).Drones and some tvs.That's it.Garbage store.Order something in advance online,wait looong,and they still won't have it when you get there.Horrible service.Even geek squad price gouges.Hope they fold.Go to goodwill instead, they're actually better than here.This place used to have a HUGE IN STORE selection,even put speakers in cars.Now it's absolute trash.BB has gone off a cliff.Comparable to an apple store,or,what it is,a dying store and chain and it's apparent.Kinda looks like a kmart right before they all closed. read more

Not the Best Buy we all used to love. No inventory, minimal staff to answer questions. Tried to prompt someone to come over to the items I had questions about. Couldn't happen. They have tags around stating items like speakers are in a secure location, that proved to be false advertising. I put back the 500 dollar item I was going to buy and left the store. I'll purchase with Amazon or Sonos directly. read more

Don't do business with Best Buy Geek Squad if you can possibly avoid it. Twice in the last five months I've been burned. The first time I went to Best Buy in Apple Valley with an appointment to have the battery changed on my iPhone. I got there and they said they wouldn't change the battery if it wasn't under 80%. It was exactly 80% and I was going to Mexico for six weeks. I wanted to make sure it didn't fail when I was out of the country. No help. Too bad they didn't say that on their website. So today, Sunday, May 20, I make an appointment to have the battery changed on my wife's iPhone that is at 77%. I get to the store in Apple Valley Minnesota and they tell me it's a six to seven hour wait because they sent everything to the Eagan store. They told me I could drive up there and make an appointment there. Why would I drive all the way to the Apple Valley store only to be told that I should really be dealing with the Eagan store? When I questioned the Geek Squad manager and the building manager, they were nicely apologetic but of no help whatsoever. When I told him the information needed to make the information more clear on the appointment website, they both agreed. Apparently I am not the first person to show up only to be told that even with the appointment, they couldn't really help. Little wonder Best Buy is in a tailspin. Not ever going to deal with them again. I will go to Apple for repairs or buy things on Amazon. Best Buy has become an antiquated dinosaur of ineptness. Avoid it at all costs!! read more

We had a great experience at Best Buy. We preordered speaker wire harness to pick up. When we walked in an associate asked us if they could help us right when we walked through the door. We conveniently picked up our wires and were out the door with the quickness. We got our wires home and they weren't fitting our speakers correctly. We called the car installation at Best Buy to ask about our problem. The gentleman we spoke with was very helpful and told us to bring the wires in and he would attach a different part to the wire so we could install our speakers. We brought the speaker and wires in and he replaced the wrong pieces free of charge. Thank you for your help Best Buy! read more

Terrible service at this location. Had an appointment to install a dash cam and Geek Squad canceled me 15 minutes before the appointment because they did not have enough time. I scheduled it 1-1/2 weeks prior to the appointment...Manager would not even call me back. I tried moving business from Amazon.com to support a local Minnesota company. Good example of why companies are failing today with the level of service slipping. read more

I ordered a dishwasher from them and they were supposed to remove my old one. They didn't even though I paid for the removal fee. When I talked to customer service, they were supposed to reimburse me the money back since I had to have somebody else haul it away and give me a $20 gift card. I only got the $20 gift card. I guess Best Buy thinks it's OK to keep $30 I paid for work they didn't do. I love my dishwasher but I can't stand Best Buy. read more

Bought a washer last Nov and had nothing but problem, violence vibration when washing tried leveling and balancing but nothing worked. Call Samsung and they couldn't help except for us to bring it back to BBY for exchange. Truth is I don't care to spend any penny on Samsung appliance ever again. BBY customer Social media service got me in touch with Greg at AV BBY and he was able to get me a new LG machine deliver to swap out my crappy Samsung washer in 3 days!! Couldn't be happier with Greg! Best customer service and truly stand by BBY products and helped us pick a similar color to match, LG with true balance, cost slightly more but hey I can finally do laundry!! Next remodeling for my kitchen - Greg will be our man!! Anyone looking for appliances ask for Greg the manager is the appliance section and say he got best service ever!! Thanks AV BBY and Greg, BBY is so lucky to have you!! read more

Avoid this place like a freaking plague. Came in here once to buy a home theater receiver. The sales idiot I got stuck with tried to sell me something completely different despite having what I wanted in stock (albeit in a back room which is why I ended up talking to the guy in the first place). Basically told me "You'll never need 7.1, ever", "You'll never need video upscaling". This was before he even asked my why I needed those things. When told that the upscaling was because my xBox only had component outputs he "assured" me (if that's even the word for it) that I had no idea what I was talking about, and that every xBox ever made had HDMI outputs. He said that he had been in the Army so he knew this for a fact (apparently the Army's job is to verify xBox outputs?). When I tried to correct him on that, he got very argumentative, telling me that I hadn't checked behind the "secret plastic cover" on the back of the xBox. I tried to wrap my head around why this guy couldn't get it through his that I was not at all interested in the crap he was trying to sell me. In the end it came down to commission. The receiver I wanted had gone on sale for about $100 off the original price. The receiver he was trying to sell me had absolutely NONE of the features I was looking for (I'm not even sure how this was possible) but it WAS about a $100 more than the one I was looking for. And perhaps he was motivated by laziness too. The receiver he was trying to sell me was literally boxed up and ready to go on the shelf next to us, whereas the one I wanted would have required him to walk about fifty feet to the stock area. Long story short, you can occasionally get a deal at Best Buy. Just don't let the salespeople try to talk you into something else because they WILL try. For those of you not yet in the know, they also profile their customers into various customer "types". They even have names for them i.e. the "Jill" customer - the stereotypical soccer mom who you can sell anything to with enough convincing. Posters with descriptions of these customer types are kept in the back employee areas so the staff can narrow down their already limited customer service skills. By the way, trying to find something that's on sale classifies you as a "devil" customer. Try that on for size. In the end, if someone tries hassling you, either save yourself the money and go someplace else, or ask to speak to another salesperson who can get you what you're actually looking for. read more

Worst experience at a Best Buy so far. Asked several employees for help with using one of the laptops and a bamboo ink pen, literally none could help me so I googled how to install it and use it (on that laptop) and the employee was like "okay yeah I'll just let you do that then" and walked away. read more

Not good!, I went to get a remote start installed and when i picked it up one of my little speaker (tweeters) on driver door was broken and didn't function,The guy told me that there was nothing he can do and that there was no reason for him to be by the door, i said " well it wasn't broken when I dropped the car ",he said again there's nothing I can do about it so I said whatever and left ! read more

Best Buy-Apple Valley - This is the one that's broken! - Appliances Near Me - Apple Valley, Minnesota

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My wife and I were hoping to buy a laptop but I guess the workers would rather stand around picking their noses all day. Never coming here again. Horrible customer service read more

Right off the bat, the manager Buck comes up to me inches away from my face NOT following the 6ft away rule stating that there were 2 people in front of me and asks me what I'm in line for. I told him I have warranty for a screen protector. He says "well it might be a bit since the customers in front of you are buying new phones. So not sure if you want to come back another time." I continue to sit in line since I'm not going to expose myself in a store a second time later since I'm already there and my brother is buying an expensive graphics card there. Anyhow. Sat in line for 30 min to get my screen replaced in the middle of a pandemic. They told me they wouldnt replace my screen even though it was on file that I got it which is supposed to be warranty. Matt spoke with Buck the manager and they said they wouldnt do it. I have a credit card through best buy and have been a valued customer through them and cant believe they wouldnt accommodate this when it's on file that I bought it especially after sitting in line during a pandemic for a long time. I threw the screen protector away since it was all sticky and disgusting and they told me to dig it out of the trash which I'm not even sure if I have now. It cost me close to 50.00 for that protector and it's just really upsetting that I have to go back and put my mom at risk again (who lives with me) to try to dig out a disgusting protector screen since they wouldnt accommodate the replacement and go back to best buy to do this all over again. Been trying to avoid going out as much as possible since my mom is high risk for COVID. Really upsetting. Never coming back to this location again! read more

I appreciate all the workers in this store constantly putting themselves at risk. Everyone is always very warm and welcoming. The level of knowledge and care that each and every worker shows is unbelievable. read more

Got this microwave and I never thought in a million years it would fit in the car, but they carefully got it in. My experience was good; however, I bought the item on the internet at a discounted price and was simply going to pick it up. Everything went good. Great transaction and glad I bought it. Thank you for your help. read more

Went here with my dad to look at the watches that you could buy and pair up with your phone. A very nice gentleman named Joe helped us out by picking the most affordable options and answer our multiple questions. We ended up walking out with two new items. Thanks Joe from best buy! read more

Went in for help with a small laptop problem and they told me a ridiculous fee of $400 so I called talk to the manager he was wonderful he asked me to come back and they fixed it within five minutes and I walked out the door extremely happy. Now that's management read more

I made an appointment to have the battery replaced in my iPhone. When I got there I was told they did not have a battery in stock for my phone. They knew about the appointment but they did not order the battery they needed and they did not contact me to tell me that they could not do the repair. Stay away from the geek squad!! They are WORTHLESS AND INCOMPINTANT!! read more

I never shop here for PC components. Micro Center in St.Louis Park has a killer selection and beats the big box store prices. I've been lied to by salespeople at Best Buy locations more than once. Seems like they want to make a sale or upsell you on something that's more than you need, just so they can rack up another sale for the store. I generally avoid this chain. read more

I've been in to this store multiple times since moving to the area and I have had pleasant experiences every time. Not something that's easy to do for a retailer so hat's off to this store. Good customer service and helpful advice without being annoying or pushy. Thanks and I will continue to come to this location for any of my electronic or gaming needs. read more

Avoid at all cost !! Have had to go back multiple times. Terrible customer service. It's been almost a month and they are still struggling to get subs order that I already paid for !!! This has been the worse Business interaction I've ever encountered if you don't want everything about your order messed up into have to deal with multiple people who won't help you you should avoid this place ! Everything was supposed to be in by the 16th my appointment was set with geek squad on the 21st now it's the 27th and they still can't get my refund threw or order the subs so looks like I'll be waiting till the 1st of next month/September to even get something figured out when this whole order started on the 10th of August ! And who knows how long it's going to take everything to come in ! A month process for subwoofers is not worth it at all I would of rather paid more without this headache and now I'm stuck in it read more

This place was terrible. I was At the checkout and the guy was ridiculous. He was so rude, he had no respect to wait for me as I was finding my cash. He was talking to others while the transaction. I had gotten no help to find my item. read more

They great employees. They made a mistake on what they thought was wrong. Didn't charge me an arm & a leg. And they corrected the mistake as soon as they can. I just wish they had more locations open so I wouldn't have to wait so long until my appointment. They really know what's going on when it comes to car electronics! read more

Pretty average. Can be hit or miss with the employees sometimes there just standing around talking to each other. And sometimes there's a ton of people that will offer help. Good overall read more

Couldn't find help. Told help was coming. Waited 45min. Then was told a different prove. Which they wouldn't match at the register.

I would recommend not spending your money here. Customer service is less than adequate. I asked to escalate a return issue and they would not. I will not be giving Best Buy my business ever again. read more

What a terribly run store. I recently went to buy a 15" MacBook Pro and after clarifying and charging us for the 15" version, the very loud and annoying worker proceeded to sell us the 13" version which we noticed once getting home and unboxing it. Now today going back to both return it and get a case for the 15" they informed us that they did have the right case for it in the back as it had just gotten delivered however they could not find it as they had, yes, lost their cases. What a horrible horrible store. read more

I'm commenting only on the audio equipment. Is there a way to give them no starts? Lets find out (hmmm..apparently not, but if Ultimate Audio is a 1 star, then this is certainly less). read more

Employees have no idea how to help a customer. Just looking for a simple cord for headphones and every person I asked just pointed across to the store to the only other employee they could see and assured me that they would know. Next employee does the same thing sends me to otherside to the next employee and then he just points and sends me back to the first employee I spoke with and that's when he informs me that they don't carry the product I am searching for. So basically had me do a hot lap around their store for absolutely no reason at all. You need to train your employees. The stores only job is to sell electronics and accessories for them. Shouldn't be to difficult to figure out what you do or don't have with out making peoples heads spin. read more

We purchased appliances from Best Buy. Normally Best Buy sends out someone to verify the measurements at a cost but unfortunately for us they didn't do this. And didn't send us to another store that specializes in appliances. So our appliances arrived wrong size. Then we had to get a carpenter to fix the mistake but it was after multiple attempts by Best Buy! The worst experience ever with this company! Promises made they never fulfilled! Had to bring in another company to correct issues! read more

We purchased what we thought was a new dishwasher from the Apple valley location I had to call the manufacturer about a part,it turns out the dishwasher we bought was a returned one,I spoke to an employee their and he stated that happens all the time with large items read more

I recently bought a nice Samsung washer and dryer from the Best Buy in Apple Valley, MN. I went there because of their competitive prices, and after reading their online reviews of the products I needed. Another huge factor was their very reasonable financing program. I proceeded to purchase the wrong dryer... electric instead of gas, I know dumb, but I just bought my townhome and assumed it was electric. When the delivery and installation men came they said I had a problem and I went into the store to try to resolve it. I decided to upgrade to the gas dryer, since installing the electric wiring would have been time consuming, and the install on the gas version would be easier. The appliance manager at this store went above and beyond to make sure I was happy. My return/refund, new purchase and delivery were quick and easy. I will definately buy from this store again when I need my next major appliance! Great customer service! read more

Very Poor Customer Service Managers! All they can say is what they can't do for you instead of taking care of business. A young woman couldn't take the heat of a bad service and and upset customer and said she couldn't help me. When I asked to speak to the manager, she said she was the manager... When re-phrased and asked if she was the store manager she said she was and lied to me... Finally, she reveled that there was a real store manager. I my case, I went to corporate to fight my battle and got a refund. read more

Came in to purchase a laptop, was informed that the laptop i was looking for was far to expensive to display..sure i guess but you can test drive cars and i figure you should be able to at least touch the product you would like to purchase. I was informed that no stores would carry it and i could of course order it from them on they're website. Well no shit i can, but why would i order it from the middle man and not go straight to the source. Like most people i like buying something and receiving my purchase right away not 4-6 days later, but dejected I went home ordered what i wanted, it was cheaper and came with a free tv. I just wonder if all they do is push you towards the website what good is your store/employees guess thats why the company is struggling, when customers that come in and want to purchase something and are told to try other means. I did i was much happier and figure why ever go back, when i can now just skip the useless middleman and their higher prices and stay home. Thanks for the advice best buy and continue your glorious slid into obscurity read more

In the past year, I've gone to this specific Best Buy 3 times. The first time to buy a desktop computer and my husband and I stood around for 45 minutes before anyone even acknowledged us. We knew what we wanted, but had a couple questions we wanted answered, not to mention... we needed someone's help to get the dang thing. After that experience, I swore I'd never go back. Well, now we're in need of a laptop so I went back during my lunch yesterday, mainly because of the convenience. Needless to say, I again stood around for 20+ minutes and finally left. I knew exactly what I wanted, just needed some help getting it. I gave them ANOTHER chance and we went back yesterday evening, thinking maybe they had more staff to help. Well, once again, we stood their for god only knows how long without anyone batting an eye. I was fed up, so we left and I will NEVER be returning to this store. The worst part is- I knew exactly what I wanted, I just needed help getting it. Doesn't seem too difficult, but they apparently can't grasp the concept of "customer service". read more