They have added an AI voice that wants all info as to what I am Looking for inc model and price and won't connect to appliance rep in the Conroe store ITS TO MUCH TROUBLE! AI voice would also NOT CONNECT to a STORE manager read more

Awesome service and products & discounts I enjoy my experience here shopping came in to buy headphones! Thankyou so much

Great service and education from Sean in the TV area. I had technical questions so I could pick the best TV for my room. He explained in detail about the differences in the many types and brands of TV's and what to expect from each of my possible choices. What an education. I quit shopping and bought my Samsung from Sean on the spot. David from Conroe Tx read more

I spent 3,464$ on a laptop there and they sold me the wrong one when I went in they told me to wait for the best buy card to arrive I was also told it would be fine to use the one they ordered ( only while we wait for the card to arrive, I was told they would be able to order it themselves and then I could do an easy swap. I waited and then when I went back in I was told that I would have to pay for the other one myself and then when it arrives I would be able to get my money for the first one back, I was also told that the other one would NOT be covered under the warranty or the membership warranty, ( something I payed for already ) ( I even got the total membership ), I feel that they should be able to fix they're mistakes especially when they make the mistake to order the wrong item, 3,464$ is not a small mistake, and when they do make mistakes like this they should have a way to get the right item without me having to pay for the other one, ( the reason I couldn't return the other one and wait is I already installed a program that can only be one one device and both need to be next to each other in order to swap) I was told I would be able to do this that's the only reason I installed it on the first computer, for these reasons I'm never buying anything from here ever again!!!. read more

I was pleasantly surprised how the Conroe store's Geek Squad helped me replace a failed phone that had only several months use. The problem with the WiFi chip required a lead tech to request the special talents of other techs to transfer data to the new phone. The lead tech stayed with the project and patiently took the time required until I had every thing I needed. The service in the Conroe store and supply of value-priced phone were just right. Incidentally, "Best Buy Plus" is good to have. jsb read more

They need more employees working. I waited 26 minutes in line for someone to help me in the mobile department. Waiting for someone to help me at the store is not unusual. Also, the people in front of me complained that they had been waiting 15 minutes or more for someone to help them. read more

I bought a TCL tv online & had it delivered. Best Buy uses third party vendors and that is a gamble on arrival time and ultimately condition. They price gouge you on set up for 200.00 bucks for a white glove set up service on 55 " + 80 " televisions. The customer service 800 line is a nightmare forcing me to call three times and be on hold over the course of three hours until I had enough and decided to go in physically to the local store after the phone service refused, absolutely refused to put a supervisor on the phone I tried to explain all of this to the manager at the store and he was remorsless, the most he would do was take 25 dollars off the 200.00 white glove delivery or I had to gamble with the third party for 100.00 which was previously done. My last option was to risk moving it myself to the Woodlands and see if the managers would give a return but I didn't want to damage it any more than it already was. So the next delivery date is one week away. Needless to say , zero stars for best buy They don't care read more

Best Buy - Conroe - Department Stores Near Me - Conroe, Texas

Absolutely horrible customer service. I walked in and there were four associates at the front of the store giggling and talking to themselves. I asked for help and they send they would send someone up. I waited ten minutes, no one showed. They called again, no one came. I could see other associates talking in the back of the store. One finally came up and asked what I wanted. I told him and he said he would call for someone else to come up. Then I find the iphone I wanted was out of stock. Save your time and go to the one in the Woodlands, if you must. read more

Matthew who was helping me at the beginning he was avoiding me and I was ready to pay other employees call him but he never came to help he saw me and he just hide. read more

We bought a Samsung washer/dryer set in May, 2021. Dryer broke in August but repaired under warranty. I forgot to buy extended warranty. Washer broke in November of 2022. Best Buy nor Samsung would stand behind their product. $800 was the price given to replace shocks with labor. A new one is $950! Eventually after badgering Samsung, they sent the parts & I had to pay labor. I had to buy a new set elsewhere because that took months. Now I have the Samsung set in the garage unsure as to whether it works. Repairman wouldn't try it. Best Buy is horrible! They sell foreign cheaply made products! Won't buy anything else there! Giving 1 star because it won't allow 0. read more

Store needs some proper management. Ridiculous wait at checkout. No one around to help find the item I was searching for. I asked the guy up front where a specific item was and he told me the general vicinity. It was like going on a hunt for a needle in a haystack! Keep in mind...this was a Thursday afternoon. I can't imagine how it must be on a Saturday or a Friday night! read more

Terrible customer service, everyone working there was standing around. I asked for help twice. A guy finally got on the radio to get someone over to the TV department and still no one came. Had to find the product I was looking for grabbed it off the high shelf with a stocking ladder myself. read more

Alec helped my husband with buying a new Android phone and getting all the data transferred over. Because his previous phone was an older model, it took longer than expected to transfer the data to the new phone. Alec kept us informed during the whole process. My husband was very happy with his new phone, that Alec suggested. We were so pleased with the service that we went back today with my older model android tablet. Alec discovered that we could add memory to the tablet. Alec loaded a sim card with extra memory onto my tablet and made sure it reflected that in storage. We left once again as happy campers. Alec is our go to person now for all our tech needs. read more

Jonathan B was so kind and helped my son buy a PlayStation 2 back in 2006, super grateful and has been working for Best Buy for almost 20 years. I went and he was still there when I went to buy some Trolli sour worms read more

Seriously you offer contactless pick up later, but there were at least 10 customers in your store with no mask, one person vaping. Associates were standing around, I had questions about a router, no one approached me or asked if they could help. Then when I purchased something I had to wait for the conversation to end before I was waited on. read more

Best Buy - Conroe - Department Stores Near Me - Conroe, Texas

Everytime I've been to this location they are out of stock of everything. Shelves are bare

If I could leave 0 stars I would due to the FACT that Derik is so rude and unprofessional!! He has ZERO knowledge in ANY product you ask about, terrible customer service. Hold your nose and grab your umbrellas when you ask him anything he sprays it not says it, and his breath STANK. Please leave those skinny jeans back in 2002!! read more

This is my hometown Best Buy. I have always come for Black Friday since they opened as a family tradition. We get deals galore and always have an excellent experience. But TODAY: on our way home for Thanksgiving we stopped to get upgrades on two phones. iPhone 6S and Galaxy S6! We had the best experience with Jose at the Mobile Area. He explained everything efficiently and helped us through the process of deciding a phone plan. Way better customer service than stores like Sprint **cough cough** !!! I am so pleased with the process. We even got $450 dollars in gift cards for activating two phones. read more

If ever there were poor business practices, this is the place. I was in the market for a 75" tv, and after looking at several tv's, I decided on the the Sony X80 75". I purchased it online Saturday, and planned to pick it up Sunday. When I woke up, I discovered there website placed the 65" version at the same price in my cart. When I arrived at the store, I wanted to change tv's for an even exchange. They stated their policy was to cancel the order, and my funds would be returned within the week. Then, if I wanted the above mentioned tv, I would then require to commit additional funds for the tv I wanted in the first place. The decision we made was to cancel the order, then purchase the correct tv. Fast forward two days, and the store charged my account again for the in store purchase! I strongly recommend buying from another business that is not named "Best Buy," if you don't want to tie up your paycheck. read more

Help! Our less than 1 year old computer has been in repair for almost 10 days - In a store that cannot be reached by telephone. The automated system does not provide that option which results in us having to go to the store in person. We have been given the run around by so many people since this began. We have talked to countless people - including two different managers who told us they would make sure the repairs got done. Which at this writing have not been completed. We called the customer care number. We were told they were writing up our concerns and would give them to their supervisor and they would take it to a committee to act on it. They promised to call us in 24 to 48 hours. That never happened. We called them today and were shocked at the treatment we received. They acted like they had no record of any of this. We asked to speak to the supervisor. That was a mistake. He actually defended the store and treated us like we were the ones in the wrong. My husband reminded him that we called for help. We asked to speak to his supervisor. We asked for a telephone number for corporate offices. He responded to both requests that if we wanted that information, we had to go into the store and ask. When we call someone to help us, we do not expect people to hinder the process by assuming our guilt and being sarcastic, rude, and condescending. At the end of the awful conversation, the supervisor of Best Buy Customer Care had the audacity to say, "Thank you for choosing Best Buy. Have a good day." We need help. read more

Best Buy in conroe is awful. My in laws took their desktop computer in after it crashed and they are being treated like garbage no matter who they talk to or how they approach. I am disappointed in this store and will be recommending to everyone I know to go elsewhere. I am convinced they aren't taking my in laws seriously because of ageism! Selling lemons to polite unsuspecting customers age 60+ to take advantage of them! Age discrimination much?? Best Buy conroe - Horrible read more

Love this store. Always get courteous and knowledgeable help. And I didn't have to circle the store to find an associate. Good selection of TVs, and computers. Will always drive here to get whatever I need. read more

My refrigerator died and we were in dire need of a new one. I found a good deal online, purchased and had it delivered WITHOUT A HITCH! Kudos to Best Buy and their delivery team for flawless execution! read more

Whoever is in charge of hiring at this location needs to be let go. We waited in the laptop area for maybe 30 minutes knowing exactly what we wanted, and no sales reps were available to help. A few people asked a manager for assistance but were met with a response of "we only have two associates on the floor". On another note, no one wears a mask in this place, so unless you are vaccinated for COVID I wouldn't go inside. read more

I purchased a gas clothes dryer on a Monday and set up delivery for the following Saturday to avoid taking a day off work. The day of the delivery, the drivers showed up early 9:15 am) And removed the old appliance without difficulty. Then they discovered that the wearhouse sent an electric dryer(along with a gas dryer installation kit). I know mistakes happen, but Best Buys response to the mistake was terrible. I called to reschedule the delivery and was told that they couldn't reschedule until the incorrect appliance was returned to the wearhouse, after all the other deliveries were made. I was annoyed, but became furious when they said the earliest delivery would be in the middle of the week. The reason? They do deliveries on Sunday, but not in my area. So I get to go another week without a clothes dryer, because Best Buy doesn't know how to put the correct box on a truck. read more

Worst Buy. This company cannot figure out logistics or systems. When there is a anomaly, there is literally nobody that can fix it. Instead, everybody passes the buck, tells you somebody will call, wait 24-48 hours for...some pixie dust to magically solve something? Worst Buy seems to think it is my fault that their merchandise was damaged before it got to me. Worst Buy thinks I am being unreasonable to get an undamaged item within a reasonable amount of time. Worst Buy thinks that if the system shows "delivered" only a act of Congress can get it to reflect the correct status. Only a clandestine cadre of elite forces in the backend have this superpower. read more

Sean was so nice and VERY knowledgeable. Would never have known a sound bar needed ARC HDMI connect ?? Sean did though! Anyways I got everything I needed, found the stuff I wanted for the price I wanted, got personable service, would recommend! read more

Best Buy in Conroe has some issues. I'm sure you're thinking who goes to Best Buy anymore when you can get everything they sell cheaper online with next day delivery? Yes, ultimately that is their biggest issue and they will soon live in brick and mortar heaven. I can't wait! My parents took their computer they purchased there to be fixed weeks ago. Best Buy has done nothing but drag them along and try to overcharge them and give them excuses. My parents felt the age discrimination as soon as they walked in the door. They have treated them as if they don't have the mental capacity to understand "technology." The Geek squad has been just that, a bunch of geeks taking advantage of the one sub pop they feel dominance over. I hope you all get the wedgies you deserve you ageist bast***. Our family will no longer shop here and will throw a party when you finally end up in the toys r us graveyard. You had one job Best Buy and you epically failed. read more

Our refrigerator went out and we needed a quick replacement. We went to this Best Buy and looked at the floor models, expecting someone would be by to help. At about ten minutes I went and asked for help. The employee said he would call someone to help. No one helped. At 20 minutes I asked another employee for help. He said he would call someone to help. No one ever did, so at 25 minutes we walked out without a purchase. We went to the competitor in the same parking lot and spent $4k on a new refrigerator. Your loss due to poor service Best Buy. read more

horrible customer service, a lot of workers doing nothing and not helping out customers.

Don't waste your time, delivery service is absolute garbage. Email at 3:08pm for a 3:15pm arrival, no phone call prior to arriving. Show up, knock once and leave. Best buy sucks go to Lowes. read more

Make me make an appointment to drop off a computer, even tho I'm standing at the counter with it in my hand? Fine. Come back for the appointment the next day? Fine. Then I wait in line for 25 minutes, while I stand there waiting. Horrible system, horrible service. Not the staff's fault they're stuck in a backwards, broken system. read more

Poor service. The guy with the fluorescent hair pointed us in the direction of the product we asked for.

My wife and I stopped by to purchase a MacBook Pro. As we walked through the store searching for the Mac display I asked an employee where the MacBooks were, he only responded by pointing. After finding the models we had a few questions. I motioned for the employee that we had spoken with to come over, he turned his head. I walked to him and asked if he could help, his response "I don't do MacBooks ". We promptly left. For reference, this young man had multicolored hair. read more

I went to this store the other day, I was in the store Loki g for a particular item, after 10 minutes of waiting on any employee to offer assistance l gave up and went to Office Depot, where I was asked after about 2 minutes could they help me. Best Buy needs to train their employees customer service is number one. read more

Staff here is not helpful whatsoever. I went in to buy air pods and a new laptop for school and left with nothing. Recommend going to a different Best Buy or different store altogether. read more

Best Buy has so far been my to go store. They have great service, I'm so impressed by them. My husband and I recently made some purchases and Morgan and Juan were so professional and up to date on the item that I purchase. Both were kind and understandable of our needs. Thank you guys for all your help! read more

Yet another worthless location. Went in to buy a movie and just like the crappy Fry and I-10 location, it is "Sold out". Really? 25 minutes after opening you are sold out? LOL! Oh yeah, when you have more employees than customers in your store, you might have a problem. An Amazon problem. read more

Absolutely horrible experience with Best Buy trying to buy 65" LG TV. Ordered online with the premium installation for $199.99. Scheduled delivery online. My credit card was charged seconds after I completed my order even though my delivery was several days away. On day of delivery, installation guy called me, said I likely needed a different mount. So now I must order this and reschedule my delivery. However, when trying to reschedule my delivery, my order was already in the "in process of delivery" status and couldn't be rescheduled. Called Best Buy every day for the next four days - no one could fix the issue. Created two escalation tickets for this, was supposed to be called back within 24-36 hours. Never received a callback on either ticket. Finally managed to get it rescheduled. Day of installation, delivery guy calls and asks me how far I am from the store. I say 50 minutes. He yelled "50 MINUTES?" Then he started making up excuses for why he couldn't come that day...couldn't hide the cords/cables, etc etc. Later that day I received a call from a specialist and we reviewed the order and I got rescheduled for installation the next day. That evening I get an email that my product is now out of stock. Yes, two weeks later after I PAID for the TV, now I'm told that it's out of stock. And they've had my money for 2 weeks. Called to question this, and the rep was incredibly rude and said I don't know why they take your money when the product is in stock, so I asked for her help to cancel the order. She said she would, then she hung up on me and then a few seconds later the order was cancelled. Still haven't received any refund. Worst experience ever I will never buy anything from Best Buy again. And just so Best Buy can verify my identify and my story, my order number was BBY01-806487572856. read more

Geek Squad fail! 4 day wait on computer transfer?! Not sure why it would take so long. Employee did not have an answer. Apparently, you also had to make an appointment to ask a question because dude seemed overwhelmed read more